--- title: "Veradigm EHR Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Veradigm EHR. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Veradigm EHR is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/veradigm-ehr-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Electronic Medical Records Software](https://www.softwareadvice.com/medical/electronic-medical-record-software-comparison/) / [Veradigm EHR](https://www.softwareadvice.com/medical/veradigm-ehr-profile/) / Veradigm EHR Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/veradigm-ehr-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/veradigm-ehr-profile/alternatives/) # Veradigm EHR User Reviews ## Reviews summary - Overall rating: 3.5/5 - Total reviews: 66 ### Secondary ratings - Ease of use: 3.4/5 - Customer support: 3.0/5 - Value for money: 3.2/5 - Functionality: 3.4/5 ### Rating distribution - 5 stars: 16 reviews (24%) - 4 stars: 24 reviews (36%) - 3 stars: 10 reviews (15%) - 2 stars: 7 reviews (11%) - 1 star: 9 reviews (14%) ### Most mentioned pros - It’s pretty solid and basic. - It also has an incredibly large amount of storage capability which makes for a great system to implement in large hospitals. - It is a decent platform to use that is simple to learn due to well organization. ### Most mentioned cons - The program also does not allow for multi tasking, such as charting on one tab and looking at patient's info on another, without opening up a new window. - Most of the time, the doctor ends up using a browser on his phone and logging into the program that way instead of using the app because the app won't allow him to see the medication history like the desktop application does. - Scheduling and building templates is difficult ## Veradigm EHR customer reviews Showing reviews 1-25 of 66 (page 1). ### Allscripts EHR - Overall rating: 4/5 - Reviewer: Heather H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Allscripts was the first EHR I used, and it was definitely easy to learn how to use. The layout of each patients chart is easy to follow, as well as easy to sort through to find what you're looking for. I really like that you can follow tasks/messages for a specific patient, so you can keep on top of specific tasks that you're working on. You can also push tasks/messages out any length of time you would like, so it will reappear on your desktop when you specify, so you can follow up when needed. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros Easy to follow tasks (messages) in each patient's chart I like the layout of the patient's chart, and that you can sort by document type, specialist, outside communication, etc. #### Cons Unable to see a patient's insurance card through the chart --- ### Handles most needs, but room for improvement - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Generally, this is a pretty good platform to use. It is simple to learn, reasonably well organized, and no-nonsense. Additionally features could make this go from good software to something really excellent. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros Allscripts has a tremendous capacity to store, and organize (reasonably well), a patient's various documents. For instance, there are tabs for notes, reports, hospital documents, etc. These tabs are very easy to use, and as long as the office staff is scanning things appropriately, it is pretty easy to find a patient's records and reports UNLESS the patient is complicated and there is simply a lot of documentation. In that case, it would be nice to have a quick way to change/adjust the titles of certain documents (i.e. instead of just including "MRI XX/XX/XXXX, letting someone write in PREOP MRI MM/DD/YYYY) so physicians and users could glance quickly into the chart and retrieve things easily. The notes feature is easy to use, and does not crash often, which is very helpful when you are busy seeing patients. The notes are also pretty clearly listed, which is helpful. The billing features are straightforward, and it is easy to generate a consult letter. #### Cons It would be helpful to be able to mark documents/results as important and to modify their titles. For instance, as a surgeon I would be thrilled if I could add PREOP MRI to a document name/title. For some reason, Allscripts outpatient does not always import lab results from its inpatient product, Sunrise (also made by Allscripts). Occasionally, it is much easier for me to view my patient's labs in Sunrise, necessitating having both programs open. Also, the layout for the lab results leaves something to be desired. It is time consuming and tedious to scroll through the documents, and there is no trend feature or easy dashboard to use. It would also be wonderful if I could easily import labs and results into my notes. Currently I have to go through everything manually. #### Reasons for switching to Veradigm EHR I changed companies. --- ### Look elsewhere for an EHR - Overall rating: 3/5 - Reviewer: Noel G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered When they talk about EHRs making life difficult for physicians they had Allscripts in mind. What should be simple tasks are made difficult. I'm sure there are other systems out there that are worse but it is hard to imagine. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I like the ability to customize the software myself but it is not always intuitive as to how to do this. #### Cons The cloud-based system is not very stable. Not only have they been the target of ransom-ware that shut down the system for 10 days but getting through a single day without getting kicked off is unusual. Updates to the system means at least a week of connectivity issues. A recent update required us to update to Windows 10 and then the next update made it not work well with windows 10. A recent update also made us unable to use tablet computers. Customer service is poor. Getting a password reset took 30 minutes on the phone as they wanted to mirror the computer first and getting that to work was a nightmare. Completing tasks for HEDIS, meaningful use and patient centered medical home are tedious. It takes an employee as hour a day to reconcile electronic visits that are sent to us due to the complex and counter-intuitive way they force us to do it. --- ### Good program but could use some updating - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I truly do like this program and it is a significant part of our practices day-to-day functions. When it goes down clinic is highly negatively impacted. I would absolutely recommend this program and paired with Allscripts PM. Both are EXTREMELY ESSENTIAL is helping our practice run efficiently. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros can view schedule and check in/discharge patients, holds all patients records and notes, i like the layout of individual patient's charts, the fact that you can scan in documents including insurance cards/ID's and designate where to drop them #### Cons freezes frequently, organization of general layout could be better, more breakdown of ways to search for a patient chart, crashes OFTEN, LARGE ISSUE WITH ALLSCRIPTS PM CROSSING OVER TO ALLSCRIPTS CLOUD EHR!! --- ### Great software but expensive - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Sending electronic prescriptions is very easy. Overall this is a expensive program that lacks of a strong customer support. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Its features of e-prescription, immunization scheduling, easy to use and manage. #### Cons Transition times between screens. Speed is not what we expected. Customer care representatives are not as helpful as you would expect. Long-term contracts make difficult to look for another supplier. --- ### Allscripts - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered Slows work production significantly. STAY AWAY....you will be very unhappy with this product. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Ability to access at home. Otherwise, these is nothing to like about this product. #### Cons Everything. It constantly kicks you off, freezes, creates error messages, bounces back prescriptions and in some cases, kicks you off without the ability to access any records. Terrible customer service. If I had a dollar for every tickets we have placed with them over the past 7 years....I would be a millionaire! --- ### Decent EMR if you set it up correctly - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros If you spend weeks/months setting this up correctly before use, it is a decent EMR for primary care and some specialties. #### Cons Requires administrator AND PHYSICIANS to spend days/weeks if not months setting up system tables, protocols, and templates before system can be used appropriately. Limited usability with poor workflows for certain specialties that rely on body-site specific coding in ICD-10. --- ### You Got To Have One.... - Overall rating: 4/5 - Reviewer: Josh E. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Great experience using this product and working with the Allscripts Staff. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros We use this product in a Pediatric Medical Practice. It was a helpful product to have and Allscripts was wonderful to work with and continue to be a fully supported customer service program. #### Cons The forced paid upgrades always got me feeling like "why?" --- ### Smooth and gets the job done - Overall rating: 5/5 - Reviewer: Nathan S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Gets the job done. Makes eprescribing easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simplifies the documentation process and works well sending Rx #### Cons Not as user-friendly as other choices in the marketplace --- ### Allscripts saves time - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Product usage: Used daily for less than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Allscripts has saved me tremendous time in my clinic and I no longer have to make phone calls or wait on faxes. It was very easy to learn and easy to use #### Cons I've been notified that the patient portal is tricky to use. Customer service has been great in supporting this issue. --- ### Unhappy customer - Overall rating: 2/5 - Reviewer: Karen B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered Not happy #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Nothing it has been about 5 years since we use them I don't remember. #### Cons Nothing it has been 5 years since we used them so I don't remember. #### Reasons for switching to Veradigm EHR Unhappy with allscripts. --- ### Needs to be more user friendly - Overall rating: 3/5 - Reviewer: Amber B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I believe that there are better EHR formats out there and that Allscripts needs a major change to be more competitive with them and become more user friendly. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros I like that there is places to view flowsheets in a grid type manner in order to compare data. #### Cons It is not user friendly. There are too many ways to chart something to view something which makes it confusing. --- ### Many Clicks Yield Low Results - Overall rating: 3/5 - Reviewer: Ryan P. - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 2/5 #### Pros This software makes inter-provider communication easy. The custom order feature provides increased efficiency. Pharmacy renewal requests are seamless. #### Cons Unfortunately, this software makes it difficult to track laboratory results across time which is less than optimal in the medical profession. Take notes is far from simple as the program requires multiple clicks in and out of text boxes to create notes. Finally, the custom patient and provider lists are cumbersome to create and manage. --- ### I used this soft ware at two different practices, I think it is good software - Overall rating: 4/5 - Reviewer: Lori L. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think this is a very good software compared to a lot that i have tried. I think the appointment scheduler is the best part of the program. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I really liked the scheduling system with Allscripts, very easy to learn just a lot of steps. I also like the EMR portion of this software, very user friendly. #### Cons my least favorite thing about this software is the amount of steps you have to make to complete a task. --- ### Solid Hospital Based Software - Overall rating: 4/5 - Reviewer: Mark R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 3/5 #### Pros Solid in its basic foundation and no bugs once the system is up and running #### Cons Not as easy to use as other systems offering the same options for daily workflow --- ### Everything I need - Overall rating: 5/5 - Reviewer: Mary C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I utilize this program remotely for Case Management. It provides me with up to date info on my patients and I can provide the best care possible by ensuring the patient has a smooth transition to wherever he goes on discharge. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Everything is at my fingertips. I can easily find demographic information, doctor’s notes, nurses notes, studies, medications, etc. #### Cons It is busy to look at and I wish things were categorized a little better with bolder titles. --- ### Allscripts - Overall rating: 5/5 - Reviewer: danielle E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fast data entry and simple straightforward information interface but no bells and whistles #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Compared to other EM’s it is very easy to navigate through different sections and a lot of data can be seen on the main screen #### Cons Not comprehensive for scheduling or billing --- ### WORST EHR POSSIBLE!! - Overall rating: 1/5 - Reviewer: emily g. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered I have never in my life worked with such idiotic people or criminals. They bill you outrageously for things they don't even have yet.. for PROTOTYPES.. and then say they have no idea what you are talking about. This is the biggest scheme I have ever come across in my life. There is nothing easy or user friendly about this EHR. I would rather use MENDS than this.. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There is not one thing about this software that I like. #### Cons EVERY feature of this software I dislike. It is an archaic system with too many clicks and logins to get anywhere. Not to mention the price you have to pay for little or no support or help bc you didn't purchase a support team or a certain package. THIS PLACE IS A TOTAL JOKE. RUN AS FAST AS YOU CAN FROM IT!! --- ### Allscripts Professional - Overall rating: 2/5 - Reviewer: Evonn H. - Product usage: Used unspecified for unspecified - Reviewed: July 2012 - Review source details: This review was submitted organically. No incentive was offered I would not recommend this system to a new clinic at this time. I wish I could switch to another system. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 1/5 #### Pros It works to keep medical records in one place. #### Cons Reporting and OB Records are useless. You cannot easily retrieve meaningful reports. I have been working with support for 6 months to just try and retrieve certain lab and radiology reports. It is not user friendly for multiple practices. Support is terrible even if you get someone you can understand which is rare due to the language barrier. It is not easy to document using information from a previous visit. There are always bugs and I am tired of hearing "that case is with development". I am tired of training support on the system. They should be training me. Output manager is too complicated. Currently my function access does not perform as it should. Too many bugs in this system. --- ### Great software but really slow - Overall rating: 4/5 - Reviewer: LINDSEY L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think its a great product to regulate patient affairs for a medical clinic, it just needs to run better. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ease of use and accessibility for Allscripts is great. It's easy to learn and manage for any need you may have. #### Cons It takes a really long time to load so some of my patients get really impatient. It also reloads the software if you leave it for a while which is great in terms of patient security, but once again, it takes forever to reload. --- ### Can be better - Overall rating: 3/5 - Reviewer: Jennifer P. - Product usage: Used unspecified for unspecified - Reviewed: July 2012 - Review source details: This review was submitted organically. No incentive was offered It is over all a great product it just needs some user-friendliness. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 3/5 #### Pros It has a lot of functionality, a lot can be done and documentation can be followed and found easily. #### Cons It is hard to customize templates and work with output manager. Some of the way to handle entering results could be made easier. It lacks the medical use side. I think that maybe actual users should be part of the design since we understand the actual use of the program. Documenting should be made easier and ways to fix within the system should be eaxsier as well. --- ### Pro EHR Review - Overall rating: 3/5 - Reviewer: Beverly C. - Product usage: Used unspecified for unspecified - Reviewed: July 2012 - Review source details: This review was submitted organically. No incentive was offered I would recommend the product to other users, but warn them of some of the support issues. We've only had one instance of an urgent ticket that took what we deemed too long to solve. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 2/5 #### Pros It is a fairly easy product to use once you get through training and figure it out. Makes our life easier when it works properly. #### Cons Sometimes when things go wrong it takes a while to get someone to work your support. I have a couple of support tickets open currently that have been open for several months. --- ### Woud recommend Allscripts Eprescribe - Overall rating: 4/5 - Reviewer: Kathy H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Allscripts Eprescribe or Veradigm has done just what we need it to do, minus that ability to have all the same features on the mobile app. It is fairly easy to learn how to use and train staff on. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros When our doctor set up his private practice 13 years ago, I shopped around to find an electronic prescribing program that would best suit his needs. The doctor is a psychiatrist and does not need a lot of the extra features found in some EHR's. Allscripts can be used as a stand alone prescribing tool. It does not integrate with our practice management software unfortunately (We use MyClientsPlus) but it works great for what we need it for. It can also be used on a mobile device if needed. #### Cons We do not particularly like the Allscripts Eprescribe (Now Veradigm) mobile app. Most of the time, the doctor ends up using a browser on his phone and logging into the program that way instead of using the app because the app won't allow him to see the medication history like the desktop application does. The doctor feels like the Veradigm app is pretty much useless and wishes that they would update it to be more like the desktop app. #### Reasons for choosing Veradigm EHR It was cheaper to use Allscripts Eprescribe by itself instead of purchasing an all-inclusive EHR that had a lot of features the doctor did not need. --- ### Allscripts EHR Use - Overall rating: 5/5 - Reviewer: Wendy A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Users can quickly access patient records, lab results, and other critical information, enhancing healthcare delivery's overall productivity and effectiveness. Very User friendly. #### Cons Having to route incoming faxes from labs into the EHR. They do have a add on for this and we are currently looking to get it added. --- ### DO NOT engage in business with this horrobvle company - Overall rating: 1/5 - Reviewer: Jocelyne S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered where to start: just Horrible and just got worse over years since 2010. Just to know still on 11/26/19; we have to log in the system at least 10 times daily since 11/05/19 because they did a certain update; system kept freezing and impeding our workflow and nobody cares even with the senior analyst involvement. Cannot believe that we pay that much money for something that keeps failing us. Bills are not itemized and always contains abbreviated items costing thousands of dollars; kept charging for providers that left the practice due to 3 years contracts despite notices; apparently, they do not get any notice because their staff kept changing. Customer support representative only available when they want to sell something. Did not deliver what their promised despite the hefty bills we paid. Could not qualify even for 1st stage MUR because they did not set up the patient portal right. Had folders inside folders like smoking and tobacco use that do not capture data for reporting. I can spend days writing all the failures and mishappenings with Allscripts #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I got used to just paste my own templates #### Cons Horrible customer support. They had an update on their system on 11/05/19 and system keep failing since then. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/veradigm-ehr-profile/reviews/?page=2) --- Veradigm EHR Reviews, Pros and Cons - 2026 Software Advice