--- title: "Veradigm Practice Management Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Veradigm Practice Management. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Veradigm Practice Management is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/veradigm-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [e-Prescribing Software](https://www.softwareadvice.com/medical/e-prescribing-comparison/) / [Veradigm Practice Management](https://www.softwareadvice.com/medical/veradigm-profile/) / Veradigm Practice Management Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/veradigm-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/veradigm-profile/alternatives/) # Veradigm Practice Management User Reviews ## Reviews summary - Overall rating: 2.9/5 - Total reviews: 139 ### Secondary ratings - Ease of use: 3.0/5 - Customer support: 2.7/5 - Value for money: 2.7/5 - Functionality: 3.0/5 ### Rating distribution - 5 stars: 25 reviews (18%) - 4 stars: 40 reviews (29%) - 3 stars: 20 reviews (14%) - 2 stars: 18 reviews (13%) - 1 star: 36 reviews (26%) ### Most mentioned pros - We have multiple providers so being able to do custom templates for each of them is helpful. - In the first place, it automates administrative processes like appointment scheduling, patient registration, and billing, increasing workflow effectiveness and decreasing manual errors. - We were able to study patient demographics, appointment trends, and revenue patterns using the software's reporting features, which helped with our research on healthcare utilization and practice efficiency. ### Most mentioned cons - this is an expensive program that increases in cost 3-5% annually for each component of the product - Everything has a separate cost. - Tech support seems to be limited - System set-up requires a lot of steps and they must be completed in a specific order so making changes can be challenging. ## Veradigm Practice Management customer reviews Showing reviews 1-25 of 139 (page 1). ### Allscripts Practice Management Review: Streamlining Administrative Tasks for Healthcare Providers - Overall rating: 5/5 - Reviewer: Angelica B. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered I had the chance to watch and engage with Allscripts Practice Management when I was interning at the university's pharmaceutical product development and research department. In order to facilitate effective patient flow, coordinate patient appointments, and ensure proper invoicing and revenue management, the software was essential. I saw firsthand how Allscripts Practice Management's connection with the EHR system sped up data transfer and made thorough patient care coordination possible. We were able to study patient demographics, appointment trends, and revenue patterns using the software's reporting features, which helped with our research on healthcare utilization and practice efficiency. In general, Allscripts Practice Management worked wonders for streamlining practice procedures and enhancing patient care outcomes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros For medical practices, Allscripts Practice Management has a number of benefits. In the first place, it automates administrative processes like appointment scheduling, patient registration, and billing, increasing workflow effectiveness and decreasing manual errors. The software's user-friendly interface and adaptable templates enable simple documentation and improved employee communication. Electronic health record (EHR) systems are easily integrated with Allscripts Practice Management, allowing for thorough patient care and information sharing. The program also offers strong reporting and analytics features, allowing practitioners to learn important things about patient demographics, revenue patterns, and practice performance. Overall, Allscripts Practice Management streamlines business processes for medical practices, resulting in higher output and better financial results. #### Cons Despite the fact that Allscripts Practice Management has several advantages, there are a few things to take into account. The implementation process can be difficult and time-consuming, and staff members need to be properly trained and supported. System hiccups and sluggish performance have occasionally been noticed by some users, especially when managing huge amounts of data. Limited customization possibilities and particular process requirements could necessitate more development or integration work. Additionally, for small practices with tight resources, the cost structure of the program might be a hurdle. Despite these factors, the extensive practice management functionality and integration capabilities of Allscripts Practice Management exceed these drawbacks, making it an important tool for medical practices. --- ### Allscripts PM Review 2022. - Overall rating: 5/5 - Reviewer: Jaime o. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered It has made life easier for the office staff to print out patient forms etc! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We like that it has multi functions for scheduling, patient charts, forms and link to the Allscripts billing payer path system. #### Cons That we can not fax or email directly from it. #### Reasons for choosing Veradigm Practice Management The price was much lower! #### Reasons for switching to Veradigm Practice Management We needed a software that did many different functions. --- ### WORST.EHR/EMR.EVER!!!! - Overall rating: 1/5 - Reviewer: Amber W. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered It is so ancient. Not sure how they can say they are one of the best or leading in EHR?? Complete lie! Has any of the faculty or developers of this company ever seen any other EHR?? I'm guessing not. Maybe they should see some other EHRs or have experienced providers help them! You also get nickel and dimed on everything even when you pay majors dollars to have the program and have to continue to pay for services, monthly fees, and for every upgrade and added the feature. Their customer support is horrible because half the people don't know what they are doing. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. Well I guess I'm supposed to pretend that I like something to move forward, but I honestly cannot! #### Cons Everything from the layout, templates, workflow, e-scribing, how only one person can be in the note and you have to steal it or take it over in order to do your part. I can't even create a note on someone I saw last week because another provider had two charts open on this patient that needed to be finished. AND...I can't even view any of these open notes either even when I am following up on this patient and need to see some things. You have to enter each prescription and send separately. The search buttons for diagnosis, procedures, test, education is horrible. You need to be able to find one thing with multiple names medical and layman, most commonly used. The nurses should be able to put in their vitals and go into medication, history, social, family, etc.....at the same time I getting into the HPI, exam, diagnoses and plan. I should be able to see the entire note, every section, on one page so I don't have to do a tone of clicking to try and see everything. I want to see the entire note. I should also be able to see problem list, medications, and other things off to one side. If someone is trying to open a section I am in it just needs to let them know by saying "so and so is in this section right now do you really need to take it over as it wouldn't save anything." This was helpful with the last EMR I had at my last job as I could even ask the person it said was on if they could get out of the section if I needed them too. When you have a template, you should be able to select something, but still alter it. For eg. if you choose one of the already made master list options you can't even put anything before or after or in between the sentence. Even when entering days or weeks to some of these sections you should be able to free text and even put 2-3 weeks or whatever you need to put in there. It should be very easy to make templates and edit things. Have any of these developers ever went into a medical office to even see how busy and complicated it is. It needs so much work. It is SOO old school!! I seriously am so frustrated, I can't even understand how this business is still successful?? I'm honestly going to spread the word on this program as it is the worst investment ever. Also when running reports it doesn't capture everything. Also isn't very helpful for meaningful use. --- ### Easy to Use-Hard to Learn - Overall rating: 4/5 - Reviewer: SHANNON P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It's attention to detail. I can send statements all throughout the month. So much better than waiting and send 1x per month, #### Cons It is very hard to learn at first and the help from staff is non-existent once training is completed. #### Reasons for switching to Veradigm Practice Management It was outdated and not very compatible. --- ### Straightforward Workhorse Platform - Overall rating: 5/5 - Reviewer: Chris B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've enjoyed using the Veradigm platform, it is easy to use and fairly customizable. We have multiple providers so being able to do custom templates for each of them is helpful. Staff in all areas of the practice use it daily and find it easy to use regardless of their role. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This is an easy to use platform that doesn't have a lot of frills but gets the job done. It can feel basic sometimes but for those looking for ease of use the lack of fancy bells and whistles is actually a good thing. #### Cons Support can be challenging to get a hold of and turnaround times for service tickets can vary. --- ### I Wish the PM Was More Seamless With the Clinical Module - Overall rating: 5/5 - Reviewer: Stuart P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered Overall, it works because i have spent countless hours learning the complexities of the system. There are several things i wish they would do to integrate it more with the other software that Allscripts offers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Works good. Easy to schedule patients. once you learn the complex system, you have a lot of control over the fine details. #### Cons I hate that it is so different from the EHR. The PM seems like it hasn't changed in 15 years, whereas the EHR has been updated, leaving the PM behind. It does have the stereotypical crashing issues that all Allscripts products do. Very complex setup. You need to be well versed in IT or have a professional IT person to setup the Scheduling templates. --- ### Allscripts PM review - Overall rating: 2/5 - Reviewer: Jaime D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The one thing I liked about Allscripts PM was the the speed. I could go right in and get to where I needed to be. If I needed to unlock someones account or change someone's password, it was quick and easy. #### Cons I hate how outdated it is. We are in a world where we are spoiled with technology, but Allscripts PM still looks like is stuck on Windows 98. --- ### Not very user-friendly - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 1/5 #### Pros Simple interface Easy to use for enterprise-wide #### Cons Can't customize Doesn't have basic functionality and features Lets you book appointments in the past with no warning --- ### Allscripts PM is functional and without fuss. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered It's straightforward and not time-consuming during the clinic day. It's utilized by office staff and by the billing company without issue. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The day to day appointment management functions are straightforward and the set up is intuitive. Setting up appointments, moving appointments, looking up patient demos and changing registration is all very simple. #### Cons Reporting functions aren't straightforward. It's best if users have billing experience and the appropriate software to export reports to. My office does not have Excel which would be helpful in reporting. --- ### Great product! - Overall rating: 4/5 - Reviewer: Jamie P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros This software is very user friendly. It’s very easy to navigate between the different features. #### Cons It seems to have frequent issues with freezing or running slow. --- ### keeps going down - Overall rating: 1/5 - Reviewer: Lina G. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered it seems like every other week, the software goes down or is "fluctuating" as they describe it, some of the practioners and their MA's can get on, some can't. No matter what, when it does start working again allscripts always forgets that there is a LIS that depends on their input. It cost us thousands in LIS troubleshooting when the system was down for 4-5 days. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros I guess it must have been the cheapest option for the providers at the time, while it works, it isn't very user-friendly #### Cons it seems like every other week, the software goes down. They are always expeiencing problems with the "cloud". Every doctor can make their own "short list" but the shortlist items don't update when changes have to made to testing, so requisitions go to "hold" mode --- ### Buyer Beware - Overall rating: 1/5 - Reviewer: Nancy R. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are a small three doctor practice. Signed with Allscripts in 2013 as Bon Secours Hospital was contracting with them and offering to subsidize portion of cost. Three years of struggling with customer support issues ranging in downed system to billing disputes. Our bookkeeper hired in Jan 2016 contacted Allscripts in January & was told account was in good standing only to receive a notice in April 2016 that we owed "reopened invoices" in the amount of dollars. We continued to pay current invoices and disputed the amount until they provided us with an audited AR history of our account. They responded by putting our account on hold preventing us from doing business. We agreed to pay the disputed amount out of necessity in order to continue to see patients and generate income. They refused to provide us with an audited AR history of our account to review the charges only providing data in an excel spreadsheet. Additionally, one of our partners is leaving the practice due to life threatening health issues. Allscripts is refusing to let us out of the 2 years remaining on her license. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Cons They are too big and too impersonal. Impossible to reach out to someone higher up in the company if you are having issues with any department whether it be accounting or contracts. We are still in shock that they had/have the capability to prevent us from conducting business due to legitimate dispute even though we continued to pay them. They can and will prevent access to your records unless you comply with them. --- ### Wish we had better experiences - Overall rating: 2/5 - Reviewer: Jamie R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Wish we had a new EHR #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Practice manager is user friendly. #### Cons Get dropped from service daily. 3rd new url in the past 6 months we have had to update all computers. Sign in is difficult - 3 sign ins. Cloud, pm, clinical. Very expensive. We signed up in 2013. Trained for a week. That’s it. --- ### Jim L.'s review - Overall rating: 2.5/5 - Reviewer: Jim L. - Product usage: Used unspecified for unspecified - Reviewed: November 2012 - Review source details: This review was submitted organically. No incentive was offered We use the Enterprise version (11.) in a large multispecilty practice. We used paper charts before this. This EHR is a Jack of all trades, but master of none.The user interface is antiquainted (the Pro version appears more develped in this regard) and oftentimes requires multiple clicks to get to basic information. It is hardly intuitive to someone like me who is very computer literate. The med list is hard to read and contains way too many details on the summary page. The note tools accept all forms of input, which is a postive, but the editing tools particularly for structured notes is absimal because of many bugs. Editing becomes a real chore and source of dissatisfaction. Input of laboratory data is not flexible in the sense that one cannot make manual entries or make custom feilds without significant tech support, which is lacking. Some of the order entry tools do not work correctly (standing orders to be specific), a known bug for a long time, but still no resolution. Problem oriented documentation is incomplete as there is poor connectivity between problem lists and an assessment of it (although, it does connect the dots for coding and for linking meds and labs to problems, just not easy to get too). Our in-house support staff are experiencing significant lags in updates and fixs for this product. To the extent that we can send scripts electronically and document changes in medication dosing, that part works well and should since that is where Allscripts excels. Its too bad that the rest of the product is so buggy and neglected. In short, I would not recommend the Enterprise version of this product. The ratings page for this site should probabaly make a distinction between the 3 products offered by Allscripts since they are not all the same. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 1/5 - Functionality: 4/5 --- ### East to use medical softeware - Overall rating: 5/5 - Reviewer: Karla K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Solves an easy problem of updating patient information such as demographics, insurance and other basic information all within one system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros An easy patient demographic system to register patients and keeping track of insurance & patient information. #### Cons the font can be a little bigger that would allow for those with low vision to see --- ### Good Product - Overall rating: 4/5 - Reviewer: Angela E. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered Loved the ability to attend annual meetings and sit with the support staff to answer questions or provide guidance. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Automated functions enabled staff to focus on other task. #### Cons Often I experienced some delays in finding the correct resources to assist with setting up new features. #### Reasons for choosing Veradigm Practice Management n/a --- ### The worst EHR I have ever experienced - Overall rating: 1/5 - Reviewer: Jack C. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered AVOID #### Ratings breakdown - Ease of use: 1/5 - Functionality: 1/5 #### Cons Everyday is a new adventure with this company. We never know if we will be able to log on in the morning. The system was not designed by a physician: every step takes 5 extra steps. Customer support is horrible. Let me same that again: Customer support is horrible! I'm not sure how this company stays in business. The system stalls with every click! Please do not use allscripts: You will definitely regret signing a contract with them --- ### My worst decision ever - Overall rating: 1/5 - Reviewer: Wojciech S. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered Do not even think about it - Scary!!!! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Cons It conglomerates multiple units which are not working well together. Rep hard to customize, Support is terrible ( on many occasions we got call back 1 o2 days later ), few occasions there was no service for many hours, end some issues are still being fixed - close to a year. The best part is their billing department - you will be billed for everything and some more what you do not know --- ### Unable to Fix Problems in a timely manner. - Overall rating: 2/5 - Reviewer: Teresa M. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not happy with the Allscripts System. Have been with company 16 years, started with Tiger then Allscripts Myway, now Allscripts Pro. Unable to get problems resolved in a timely manner. Problems understanding the customer service, overall language barrow. Ask when to call in (Have you check the Allscripts Port for the answer first before call customer service) We are a busy 4 physicians office and don't have time to search for the answer to our problems) We need an answer so we can continue on with our daily duties. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Displays nicely, user friendly for the most part, easy to navigate, Doctors like having the dragon. #### Cons Problems with e-Prescribe, allowing the physician to free text diagnosis, doesn't show social security numbers (which would be very helpful for the referral clerks), If correction needs to be made in PM the corrections do not cross over to EHR, so you have to go in and do an addendum --- ### Poor design, speed, support - Overall rating: 1/5 - Reviewer: David C. - Industry: Medical Practice - Company size: 201-500 employees - Product usage: Used other for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered DON'T BUY THIS!! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Lots of downtime. At my institution, that meant we could return to paper charting which was more accurate & efficient. #### Cons Lots of clicks to do anything. Requires several screens to do almost anything, with slow transition time between screens. Used this 68 months, seemed slower the longer we used it. Certain parts could not be edited. Requested changes re: typos & inaccurate descriptions which could not be edited, and still were not fixed after years and multiple Updates. Frequent freezes and crashes. Anytime an Update was implemented, several days of freezes and crashes. Many Updates worthless (e.g., changes in screen colors, fonts, design of screens, etc.). Template outputs too wordy. --- ### Lots of setup - Overall rating: 3/5 - Reviewer: Andrea H. - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros There are a lot of features and it comes with several reports right out of the "box". Also appreciate the ease of integration with 3rd party software. #### Cons This EHR seems way to have a much too intensive setup/customization process and too many templates. Very time consuming data entry. --- ### I wish it was a faster EHR - Overall rating: 3/5 - Reviewer: Baldemar C. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Lab and X-ray interfaces work as expected The H&P format is appears good. Support is fast for critical issues but a little slow for other problems #### Cons It takes too many clicks to finish a note and dragon speaking is not part of EHR but can be added. --- ### Outdated - Overall rating: 3/5 - Reviewer: Evangeline R. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 5/5 #### Pros -once you get used to the dinosaur-ancient-like interface, you can probably get your claims to go through #### Cons -ancient-like interface, totally not user friendly and a pain in the you-know-what to navigate or solve any simple issue --- ### Merri M.'s review - Overall rating: 2.5/5 - Reviewer: Merri M. - Product usage: Used unspecified for unspecified - Reviewed: April 2013 - Review source details: This review was submitted organically. No incentive was offered Our Internal Medicine practice has used Allscripts Pro EHR since 2004. Having gone through many upgrades and increasing costs through out every turn of the way. You will be charged additional maintenance fees for every interface you add. You have to download and upgrade everything mannually yourself. Support for Allscripts is lacking, getting anyone to call you back in a timely manner is impossible. We attested to Meaningful Use in 2011 and are still being trailed by an audit because there was not branding on any of the reports generated from the system. I have placed many calls to try to get a letter on Allscripts letter head that proves that we actually were using the Allscripts Pro version 9.2 when attestation was done in October of 2011. It has been 5 days and 10 phone calls later and I cannot get anyone to call me back. Allscripts big selling point in 2010 and after was their capability to attest to Meaningful Use but, they have no support for you once you have attested using their product that can prove their product was used and what version was used at the time of attestation. I am very frustrated with this company but being in the middle of attestation for Meaningful Use I feel I have to hang in there with this product until after 2015 when we will have completed all attestation that will be rewarded monetarily. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 1/5 - Functionality: 3/5 --- ### Allscripts review - Overall rating: 4/5 - Reviewer: Mike D. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros Easy to use and works with Dragon software. I like the macros templates that can be generated - saves typing #### Cons Slow, instability with random kick offs, a lot of clicking is needed. The ICD 10 has poor choices and conflicting descriptions with provider codes vs. ICD 10 billing coding. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/veradigm-profile/reviews/?page=2) --- Veradigm Practice Management Reviews, Pros and Cons - 2026 Software Advice