Vital Interaction

RATING:

4.7

(28)

About Vital Interaction

Vital Interaction enables businesses in the healthcare industry to streamline patient engagement and collaboration operations. The application allows professionals to capture and store patient data in a centralized repository, schedule appointments and automate workflows. Features of Vital Interaction include SMS messaging, a self-service portal, analytics, automated reminders, progress tracking, multi-channel communication, HIPAA compliance and more. Additionally, it helps employees handle appointment follow-ups, communicate with patients via email or text messages and generate custom reports. Vital Interaction comes with an application programming interface (API), which facilitates integration with several third-party platforms such as Advanced Data, Aprima EHR, Med...
Vital Interaction message reports

Vital Interaction Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Vital Interaction

1 - 5 of 28 Reviews

Michele

Health, Wellness and Fitness, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

One of the best services we've used

In over 20 years of eyecare, VI is in the top three of most useful and helpful services I've used.

PROS

Excellent onboarding of the service and fantastic customer service. VI is always willing to try something new and makes a great deal of effort to continue expanding the product offering without nickel and diming their customers.

CONS

There's nothing I don't like. Sometimes launches for new services are buggy, but they respond quickly and make every effort to remedy the problem.

Reason for choosing Vital Interaction

More features and better pricing

Reasons for switching to Vital Interaction

Terrible customer service and very limited features.

Christina

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Vital Interaction is worth a look!

The sales team, implementation specialist, our account manager and support have been a dream to work with. Everyone is on top of things, aware of what's happening with your account, and seem to have our interest at heart which we very much appreciate.

PROS

Our favorite feature is their smart list engine. Vital Interaction helped us set up several smart lists to "reactivate" patients lost to follow up. We're brand new with them and already see a rapid increase in patient engagement.

CONS

So far, I can't think of anything that's missing.

Reasons for switching to Vital Interaction

Better interface with ModMed and better patient engagement features.

Taehlon

Verified reviewer

Medical Practice, 11-50 employees

Used daily for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed October 2022

Not what was promised

We have been with them for 6 months and they're still sending appointment confirmations to our patients containing incorrect info. They have not even provided us with most of their other services yet because they still haven't gotten that one right, yet we're paying full price. Support takes weeks to solve even the most minor technical issues. They sent out phone calls to our patients at 7AM on Saturdays and Sundays and took over 2 weeks to fix the issue even though we told them they probably had the wrong time zone but didn't believe us, turns out that's what it was. Now we want to cancel and they refuse to refund us for October even though we requested to cancel before the month even started. We're being forced to pay for a service that doesn't even work right..

PROS

the automation of messages was very handy, would have been nice if the info being sent was correct

CONS

support was heinous, they didn't know what was going on half the time, doesn't respond, and took weeks to solve issues (without updates too, just radio silence)

Katie

Mental Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Satisfied Customer for over 4 years

Annual Return on investment meetings are great at showcasing what a great decsions it was to start working with VI.

PROS

The company's development and integration team is very open to adding features to best fit the customer's needs

CONS

There were some kinks in the beginning with how our account was set up which has impacted some features when we have new providers to load. The support team has always been there to help and fix the issue. Nothing against the software of course, probably due to the fact that customer admins have control to make changes without proper knowledge to do so.

mary beth

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Helpful Texting tool to remind patients of past due balances

We have been able to collect more past due balances prior to turning them over to a collection agency

PROS

Since we only use the bulk messaging part of the product I can only comment on that one feature. The feature is very easy to use on a daily basis to send texts to many patients prior to turning past due balances over to collections as well as tracking down patients when we need corrected addresses

CONS

I can't say there is anything I least like

Reason for choosing Vital Interaction

Vital Interaction was able to sell us just the one feature of their product that we would use