Vital Interaction
About Vital Interaction
Other Top Recommended Medical Software
Most Helpful Reviews for Vital Interaction
1 - 5 of 28 Reviews
Michele
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
One of the best services we've used
In over 20 years of eyecare, VI is in the top three of most useful and helpful services I've used.
PROSExcellent onboarding of the service and fantastic customer service. VI is always willing to try something new and makes a great deal of effort to continue expanding the product offering without nickel and diming their customers.
CONSThere's nothing I don't like. Sometimes launches for new services are buggy, but they respond quickly and make every effort to remedy the problem.
Reason for choosing Vital Interaction
More features and better pricing
Reasons for switching to Vital Interaction
Terrible customer service and very limited features.
Christina
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Vital Interaction is worth a look!
The sales team, implementation specialist, our account manager and support have been a dream to work with. Everyone is on top of things, aware of what's happening with your account, and seem to have our interest at heart which we very much appreciate.
PROSOur favorite feature is their smart list engine. Vital Interaction helped us set up several smart lists to "reactivate" patients lost to follow up. We're brand new with them and already see a rapid increase in patient engagement.
CONSSo far, I can't think of anything that's missing.
Reasons for switching to Vital Interaction
Better interface with ModMed and better patient engagement features.
Taehlon
Verified reviewer
Medical Practice, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2022
Not what was promised
We have been with them for 6 months and they're still sending appointment confirmations to our patients containing incorrect info. They have not even provided us with most of their other services yet because they still haven't gotten that one right, yet we're paying full price. Support takes weeks to solve even the most minor technical issues. They sent out phone calls to our patients at 7AM on Saturdays and Sundays and took over 2 weeks to fix the issue even though we told them they probably had the wrong time zone but didn't believe us, turns out that's what it was. Now we want to cancel and they refuse to refund us for October even though we requested to cancel before the month even started. We're being forced to pay for a service that doesn't even work right..
PROSthe automation of messages was very handy, would have been nice if the info being sent was correct
CONSsupport was heinous, they didn't know what was going on half the time, doesn't respond, and took weeks to solve issues (without updates too, just radio silence)
Katie
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Satisfied Customer for over 4 years
Annual Return on investment meetings are great at showcasing what a great decsions it was to start working with VI.
PROSThe company's development and integration team is very open to adding features to best fit the customer's needs
CONSThere were some kinks in the beginning with how our account was set up which has impacted some features when we have new providers to load. The support team has always been there to help and fix the issue. Nothing against the software of course, probably due to the fact that customer admins have control to make changes without proper knowledge to do so.
mary beth
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Helpful Texting tool to remind patients of past due balances
We have been able to collect more past due balances prior to turning them over to a collection agency
PROSSince we only use the bulk messaging part of the product I can only comment on that one feature. The feature is very easy to use on a daily basis to send texts to many patients prior to turning past due balances over to collections as well as tracking down patients when we need corrected addresses
CONSI can't say there is anything I least like
Reason for choosing Vital Interaction
Vital Interaction was able to sell us just the one feature of their product that we would use