Vital Interaction

RATING:

4.7

(30)

About Vital Interaction

Vital Interaction enables businesses in the healthcare industry to streamline patient engagement and collaboration operations. The application allows professionals to capture and store patient data in a centralized repository, schedule appointments and automate workflows. Features of Vital Interaction include SMS messaging, a self-service portal, analytics, automated reminders, progress tracking, multi-channel communication, HIPAA compliance and more. Additionally, it helps employees handle appointment follow-ups, communicate with patients via email or text messages and generate custom reports. Vital Interaction comes with an application programming interface (API), which facilitates integration with several third-party platforms such as Advanced Data, Aprima EHR, Med...

Vital Interaction Pricing

Free trial: 

Not Available

Free version: 

Not Available

Vital Interaction message reports

Vital Interaction Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Vital Interaction

1 - 5 of 30 Reviews

Tina

Hospital & Health Care, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2024

Vital Interaction is an excellent partner.

Our working relationship with Vital Interaction has been excellent. When we first started working with them, we were sure “it was too good to be true.” They listened to our needs, worked with us through 2-3 iterations of the proposal, and helped me create the ROI script I needed to present to my CFO and CEO. The VI customers I spoke with before we signed the contract said VI is everything they seem to be. They even did a site visit. [sensitive content hidden] and I engaged our Quality Director and our Clinical Operations Director at the onset of our conversations with VI, and we had immediate buy-in. It was a surprisingly easy sell. VI allows us to move at our pace but holds us accountable to our goals. They scheduled and held a 3-month ROI presentation in which they shared “where we were” in several key areas pre- and post- VI implementation. It was impressive. I highly recommend Vital Interaction.

PROS

They listened to our needs, worked with us through 2-3 iterations of the proposal, and helped me create the ROI script I needed to present to my CFO and CEO. The implementation was carefully managed, and the ramp up has been a comfortable pace. Once implemented, VI simply works. It has been nice to drop some vendors out of our environment because VI does the things that we were using other vendors for.

CONS

The cost. It feels like a huge chunk of money, so we're committed to getting the most value out of it possible. We have been able to drop other vendor invoices, however, because VI is able to provide a variety of solutions.

Reasons for switching to Vital Interaction

VI has tremendous capability - ready to use today. Clearwave had many of them in planning stages and/or on their radar, but not ready to roll out. We are hoping that VI will increase our patient revenue to offset the cost, and the first quarter use ROI does appear to be moving us in that direction.

Michele

Health, Wellness and Fitness, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

One of the best services we've used

In over 20 years of eyecare, VI is in the top three of most useful and helpful services I've used.

PROS

Excellent onboarding of the service and fantastic customer service. VI is always willing to try something new and makes a great deal of effort to continue expanding the product offering without nickel and diming their customers.

CONS

There's nothing I don't like. Sometimes launches for new services are buggy, but they respond quickly and make every effort to remedy the problem.

Reason for choosing Vital Interaction

More features and better pricing

Reasons for switching to Vital Interaction

Terrible customer service and very limited features.

Taehlon

Verified reviewer

Medical Practice, 11-50 employees

Used daily for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed October 2022

Not what was promised

We have been with them for 6 months and they're still sending appointment confirmations to our patients containing incorrect info. They have not even provided us with most of their other services yet because they still haven't gotten that one right, yet we're paying full price. Support takes weeks to solve even the most minor technical issues. They sent out phone calls to our patients at 7AM on Saturdays and Sundays and took over 2 weeks to fix the issue even though we told them they probably had the wrong time zone but didn't believe us, turns out that's what it was. Now we want to cancel and they refuse to refund us for October even though we requested to cancel before the month even started. We're being forced to pay for a service that doesn't even work right..

PROS

the automation of messages was very handy, would have been nice if the info being sent was correct

CONS

support was heinous, they didn't know what was going on half the time, doesn't respond, and took weeks to solve issues (without updates too, just radio silence)

Naomi

Health, Wellness and Fitness, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Love Vital Interactive! They took our medical practice to the next level!

OUTSTANDING!!!!!!!!!!! LOVE LOVE LOVE THEM!

PROS

I appreciate the knowledge, customer service, communication skills and follow up. They keep us updated on new products and listen to our concerns. They review our quarterly stats and ensure we are on track for success!

CONS

No cons - we love the system and we enjoy working with their team of professionals from sales, integration and support.

Reason for choosing Vital Interaction

It was superior to any other product on the market.

Reasons for switching to Vital Interaction

The system was constantly not syncing correctly causing our reminders not to go out. they also didn't have the capabilities that Vital offers.

Christina

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Vital Interaction is worth a look!

The sales team, implementation specialist, our account manager and support have been a dream to work with. Everyone is on top of things, aware of what's happening with your account, and seem to have our interest at heart which we very much appreciate.

PROS

Our favorite feature is their smart list engine. Vital Interaction helped us set up several smart lists to "reactivate" patients lost to follow up. We're brand new with them and already see a rapid increase in patient engagement.

CONS

So far, I can't think of anything that's missing.

Reasons for switching to Vital Interaction

Better interface with ModMed and better patient engagement features.