--- title: "WRS Health Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of WRS Health. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if WRS Health is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/waiting-room-solutions-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Medical Practice Management Software](https://www.softwareadvice.com/medical/practice-management-software-comparison/) / [WRS Health](https://www.softwareadvice.com/medical/waiting-room-solutions-profile/) / WRS Health Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/waiting-room-solutions-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/waiting-room-solutions-profile/alternatives/) # WRS Health User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 83 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 3.6/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 60 reviews (72%) - 4 stars: 13 reviews (16%) - 3 stars: 5 reviews (6%) - 2 stars: 1 reviews (1%) - 1 star: 4 reviews (5%) ### Most mentioned pros - Initially friendly and agreeable. - Project manager and Account manager and team are excellent. ### Most mentioned cons - Over all policies and line item charges are ridiculous. - It's unfortunate because I do like the individuals I worked with. - Some difficulty with gettting the HPI to save data despite clicking save. ## WRS Health customer reviews Showing reviews 1-25 of 83 (page 1). ### Excellent software and service - Overall rating: 5/5 - Reviewer: William B. - Product usage: Used unspecified for unspecified - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered This software suite is excellent overall. The EHR "open tabs" option allows quick and easy access to the pertinent areas of the EHR. This provides for efficient real-time documentation and coding of procedures and diagnoses. The revenue cycle management and practice management modules are excellent, intuitive and easy. Customer service and support are excellent and timely. We are quite happy with this product and company. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Constance P.'s review - Overall rating: 5/5 - Reviewer: Constance P. - Product usage: Used unspecified for unspecified - Reviewed: October 2012 - Review source details: This review was submitted organically. No incentive was offered My practice is located in Lakewood Ranch, Florida. When you walk into my office it’s very quiet. We have soft music playing in the front and you can get a cup of coffee or a bottle of water. There’s usually not much of a wait time unless there’s been an emergency and there might not be anyone else waiting there. If you’re not feeling well, I have you sit in the massage chair, put your head down and turn the light off so you can relax for a little while. We try to make it a calm, peaceful environment. I have been practicing Internal Medicine in the greater Sarasota, Florida area for four and a half years. I care for patients ranging in age from 18 to 103-years-old. It’s a diverse population comprised of a lot of old and young people with very active lifestyles. I enjoy the breadth of Internal Medicine. My practice has transformed into a hybrid practice where I have some patients who are what I call the ‘regular’ patients and some patients who are ‘concierge’ patients. I call it my wellness program, because it really focuses a lot on prevention and time. I used an EMR at a previous practice. I had several ‘must haves’ on my EMR shopping list. I wanted something that was attainable to get information from home. I was looking for a web based program so that I would have 24/7 access. It was quite important to me with my type of practice to be able to do that on the weekends. Previously, I had a very cumbersome EMR that you had to sign in and have a secure citrix to access it. WRS is so much easier because even if I’m at home I can pull it up on the computer. I looked at 10 or 15 different EMRs initially based on price and what they had to offer. And then I looked at doing billing, scheduling, and having everything all-in-one, rather than getting different components of a program. I liked WRS initially mostly because of the web based part. I think it’s nice from the standpoint that I have electronic capability from anywhere and also the patient portal and the billing and that it’s all tied in together. I tend to like to sit at my desk and talk to patients without typing. The nice thing is that at the end of that visit I can put that information in and I feel that I capture the charges and accurately reflect what the visit was much more than previously with paper charts or with other EMRs. When patients come into my practice I made up an instruction sheet on how to use the EMR to its fullest. They like being able to update their medication list, being able to make their clipboard and provide their history because I tell them to do that if they are going to see other physicians. They really like the patient portal for prescription refills, to request appointments, and to update me with information. A lot of e-mails come in though the patient portal. They like to let me know that they got their reminder for their appointment the next day. Any patient can e-mail through WRS. They can get Rx refills and ask questions. Patients in my wellness program can e-mail me 24/7 through my personal e-mail account. I think it’s very important that we stay in touch and that they don’t wait for the annual visit to bring a list of 12 things to discuss. Having that ‘give and take’ cuts down on anxiety and also keeps the patient well informed. Now we’re using the fax queue and it has significantly decreased the amount of ink and paper that I am using and increased efficiency in that we are not grabbing the paper chart, flipping it, scanning it, etc. That’s wonderful and it’s so much easier. It has significantly improved the workflow as well as the accuracy of making sure things are put in the right chart. I checked out WRS with a local biller who uses the WRS Billing Module. I particularly like that I put in the charges at the end of the day as I do my note. I can e-mail her and say, ‘I don’t know which code to use for this’ or ‘please note that this might need to change.’ It’s very flawless and seamless without phone calls and faxes. It works very well. If you send a ticket, WRS gets back to you. A lot of the updates WRS has done over the last couple of years have been very useful. Recently, there have been some updates in the medication queue that have been quite useful. I do appreciate those updates. The updates really do help a lot of the different types of provider. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Horrible System to Use - Overall rating: 1/5 - Reviewer: Jocelyn C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Initially positive until it wasn't. It's unfortunate because I do like the individuals I worked with. Over all policies and line item charges are ridiculous. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Initially friendly and agreeable. Set me up quickly and was patient with onboarding me. I do appreciate that part. #### Cons Horrible system to use. Not transparent. And will mess up your billing and credentialing. Then try to charge you and obscene amount to transfer information and to terminate early. #### Reasons for choosing WRS Health They had a good sales pitch and the price was comparable. I wish I would have went with another system. #### Vendor response Thank you for taking the time to share your feedback. We understand how important clarity and alignment are when selecting services for your practice, and we’re sorry to hear this experience didn’t meet your expectations. To provide context, our team fulfilled the credentialing services that were agreed upon and completed the work as outlined in the signed contract. After credentialing was finalized, the scope of services was later reconsidered, which unfortunately falls outside the terms for cancellation or refund at that stage of the process. That said, we genuinely value our clients and take concerns seriously. Our team remains available to discuss next steps, clarify any outstanding questions, and explore how we can be helpful moving forward within the bounds of the agreement. We encourage you to reach out to your Project Manager directly so we can address your concerns in a constructive way. Our goal is always to be transparent, fair, and supportive throughout our engagement. Replied February 2026 --- ### Constance P.'s review - Overall rating: 5/5 - Reviewer: Constance P. - Product usage: Used unspecified for unspecified - Reviewed: October 2012 - Review source details: This review was submitted organically. No incentive was offered My practice is located in Lakewood Ranch, Florida. When you walk into my office it’s very quiet. We have soft music playing in the front and you can get a cup of coffee or a bottle of water. There’s usually not much of a wait time unless there’s been an emergency and there might not be anyone else waiting there. If you’re not feeling well, I have you sit in the massage chair, put your head down and turn the light off so you can relax for a little while. We try to make it a calm, peaceful environment. I have been practicing Internal Medicine in the greater Sarasota, Florida area for four and a half years. I care for patients ranging in age from 18 to 103-years-old. It’s a diverse population comprised of a lot of old and young people with very active lifestyles. I enjoy the breadth of Internal Medicine. My practice has transformed into a hybrid practice where I have some patients who are what I call the ‘regular’ patients and some patients who are ‘concierge’ patients. I call it my wellness program, because it really focuses a lot on prevention and time. I used an EMR at a previous practice. I had several ‘must haves’ on my EMR shopping list. I wanted something that was attainable to get information from home. I was looking for a web based program so that I would have 24/7 access. It was quite important to me with my type of practice to be able to do that on the weekends. Previously, I had a very cumbersome EMR that you had to sign in and have a secure citrix to access it. WRS is so much easier because even if I’m at home I can pull it up on the computer. I looked at 10 or 15 different EMRs initially based on price and what they had to offer. And then I looked at doing billing, scheduling, and having everything all-in-one, rather than getting different components of a program. I liked WRS initially mostly because of the web based part. I think it’s nice from the standpoint that I have electronic capability from anywhere and also the patient portal and the billing and that it’s all tied in together. I tend to like to sit at my desk and talk to patients without typing. The nice thing is that at the end of that visit I can put that information in and I feel that I capture the charges and accurately reflect what the visit was much more than previously with paper charts or with other EMRs. When patients come into my practice I made up an instruction sheet on how to use the EMR to its fullest. They like being able to update their medication list, being able to make their clipboard and provide their history because I tell them to do that if they are going to see other physicians. They really like the patient portal for prescription refills, to request appointments, and to update me with information. A lot of e-mails come in though the patient portal. They like to let me know that they got their reminder for their appointment the next day. Any patient can e-mail through WRS. They can get Rx refills and ask questions. Patients in my wellness program can e-mail me 24/7 through my personal e-mail account. I think it’s very important that we stay in touch and that they don’t wait for the annual visit to bring a list of 12 things to discuss. Having that ‘give and take’ cuts down on anxiety and also keeps the patient well informed. Now we’re using the fax queue and it has significantly decreased the amount of ink and paper that I am using and increased efficiency in that we are not grabbing the paper chart, flipping it, scanning it, etc. That’s wonderful and it’s so much easier. It has significantly improved the workflow as well as the accuracy of making sure things are put in the right chart. I checked out WRS with a local biller who uses the WRS Billing Module. I particularly like that I put in the charges at the end of the day as I do my note. I can e-mail her and say, ‘I don’t know which code to use for this’ or ‘please note that this might need to change.’ It’s very flawless and seamless without phone calls and faxes. It works very well. If you send a ticket, WRS gets back to you. A lot of the updates WRS has done over the last couple of years have been very useful. Recently, there have been some updates in the medication queue that have been quite useful. I do appreciate those updates. The updates really do help a lot of the different types of provider. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Good yet could be great - Overall rating: 4/5 - Reviewer: Jeff M. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall a good program and definitely a good value for the money. The company is responsive and pleasant to deal with. A moderate learning curve. Worth looking at yet as with any software you have to figure out how it may help or hinder your workflow. I give it a 7.5 out of 10. With the improvements the company is working on it may be better in the next few months (or not). #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to see summaries of patient information and to pull down test results. Very nice company to deal with. Company dedicated to improving the software. Patients can see lab results that come into the program in "real time". Often they will beat me to seeing the results. Patient portal. Although we didn't use it, the program will call your patients 2 days before their visit to remind them. (We prefer calling on our own-yet this can be a big labor saver) Likewise we didn't use the practice management tools yet they are available and integrated into the program (this includes billing). #### Cons Task manager/results review section needs improvement. I could not send comments either to patients or to my staff without going through 3 screens. I found this time consuming and since I like to feed back on results to patients it was just not helpful. In addition, in the task manager you have to go through 2 screens to clear it from the task manager section. Ordering labs and consults and xrays was initially a chore, yet once I spent a Saturday night looking up all the CPT codes and then saving them into different sections my staff and I became pretty proficient at it and actually found ordering easy to do (so actually a PRO as well as a Con, with the con being I had to figure out that shortcut on my own). Prevention section is nonexistent. You must create it yourself which I found difficult. I did not understand why the company did not at least load the US Preventative Services Task Force recommendations based on age and then let you edit from there. It would be much more helpful. --- ### Great for single provider or single specialty practice, not so much for everyone else - Overall rating: 3/5 - Reviewer: Christopher W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered High pressure sales for a required 5 year contract with expensive add-ons. Lack of communication for upcoming software upgrades. Recommendations for improvement are "oh well, we don't care". Terrible, absolutely TERRIBLE for anything other than a single person family practice. Look elsewhere if you want a true system to look at your billing and your clinical charts on the same screen. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Nothing that can't be found in every other system. The support is OK, but they are losing people now, and the replies are all generic. They use other providers who are familiar with the system to help you learn (not necessarily the same as your specialty). Accessible from anywhere even on the cell phone. Medications allow you to pick your favorites quickly. #### Cons 1. Inability to archive diagnosis and problems without deleting them. 2. Inability to make your own templates. This is HUGE. They force you to use one of theirs that they will "modify". Otherwise, they charge you $10,000 for a single template. 3. Mapping your ICD10 and CPT codes is ridiculous. You have to do it 2 times for each chart. To map the diagnosis code for the daily charge requires you to review ALL the diagnosis codes for ALL the providers, requiring you to scroll for each code you enter. 4. Inability to just see "your" diagnosis codes. There is no filter to only see your prior charts and codes. If psychiatry has 4 codes, family medicine has 14 codes, then physical therapy has 8 codes, you have to look at 26 different codes each and every visit to go through. All of them listed every visit. 5. Inability to see your charts needing to be done if you didn't start them at the time of the visit. The schedule is based off of time, not by provider. IE., Unless the provider goes into the chart and starts the chart, then the visit goes into a phantom zone and it isn't assigned to any provider. 6. You can't look at the chart itself for prior meds without going out of the chart first and then back into it. 7. You can't copy a prior note because it copies the immediate prior note (if you are PT it would copy family medicine which was immediately before your visit and not PT...the charts aren't specialty set). 8. Reminders: only setup for 1 day not less. #### Reasons for choosing WRS Health Was sold on the code recommendations, but this is useless if you don't use one of their prescribed and recommended templates. #### Reasons for switching to WRS Health Too segmented. Inability to look at billing while in the clincial portion. --- ### Not an EMR for Pediatrics - Overall rating: 1/5 - Reviewer: Heather T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered Pediatrics (and maybe other specialties) beware that this system is not user friendly for pediatrics/family units and seems to increase the workload for my staff. I feel that lots of system "connections" are not correct and await a fix. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros My practice went from having 2 systems - one for EMR and one for the practice management. I do like that the 2 systems are all into one. However, this is about it. I do regret almost everyday that I went with this system for my pediatric office. I do not take any state insurances so this system seems to have all the bells/whistles to help with state mandated rules but my practice does not use all that info. #### Cons Not very user friendly for pediatrics. There is no creation of family accounts - we have to register each child in the family unit individually along with making sure all financial information gets to the parent for each child. This is the most inefficient way and cause more workload for my staff. The "task" aka messaging system is cumbersome and not user friendly either since it only alerts that have messages and not the patient related tasks - I have to remember throughout the day to check my "tasks" aka messages. There seems to be many systems that do not work properly - the system auto creates prior auths for all my controlled meds even though never needed, I am still waiting (1 month now) for the autoposting of EOBs to happen (still paying for it though of course), some staff have problems signing on and permissions seem to come and go at will of the system - constantly having to take time to fix this. The support is good and responds quickly but lots of answers are overall this is the way it is - I can "turn off" the function if I want. Overall not a great experience with this system and again regret getting it. Unfortunately I am stuck with it since company states that I would have to buy out the contract if I want to switch - small, independent office that can't afford that so we continue to curse the system and see patients. #### Reasons for choosing WRS Health I did choose WRS Health due to the functionality available and the price was all inclusive (if it works) for our small, independent practice. #### Reasons for switching to WRS Health Computer problems and wanted to have EMR and PM together in 1 system. --- ### Joseph F.'s review - Overall rating: 5/5 - Reviewer: Joseph F. - Product usage: Used unspecified for unspecified - Reviewed: November 2012 - Review source details: This review was submitted organically. No incentive was offered I opened Delavan Pediatrics in Delavan, Illinois in August 2012 after working at a hospital practice for four years. I draw patients from four or five county areas and I am interested in providing patients with integrative, natural and homeopathic treatment options as well as traditional medications. I did a lot of research and I narrowed my search to a few options--Amazing Charts, Practice Fusion and WRS. Initially I was unfamiliar with web based EMRs. I was looking more at the local server based systems. It made more sense for me to keep my start up expenses down. The web based system became very attractive and it made a lot of sense to me. I have a small office and I don’t have a lot of space to store charts or to have a big server. With a web based system I could login at home. Being the only physician, I am on call 24/7 and having access at home or wherever I am is very important. WRS is a very affordable system, especially when starting out. There’s just a lot of bang for the buck. WRS was not the cheapest, but it was the best and its features made it worth it. It really came down to an easy choice. WRS was more robust, it had more of what I needed, and it had the flexibility to change if I need it to. I work with an R.N. and one office staffer. I needed an EMR that would make my charting easy. I’ve used some of the HPI templates that came with WRS and I’ve modified some of them to my own liking. What I liked about WRS was the ability to customize and build and make those changes while I’m documenting. Ninety-nine percent of my scripts are sent via e-prescribing. My patients like not having to carry a script and knowing that by the time they get to the pharmacy, the pharmacist has already received the script. There are checks within WRS that pop up, such as warnings, Do you want to do this, there is an interaction? Are you sure about this dosing? I am able to look and make sure that I have everything right. I really liked WRS patient portal and being able to communicate with patients electronically and for them to be able to access the system to update medical information or to schedule appointments. With the portal, they can just get on to schedule their own appointment and send a message for us to see in the morning. I was really looking for an EMR with the ability for the charting and the billing to be connected easily—a seamless connection and that’s what WRS offers. I like the integration. With WRS you register the patient and you do your chart and when I go to create a claim it populates the claim form automatically and there are just a few modifications that I have to make. All of the insurance information and codes that I put in the note prepopulate and that saves a lot of time. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Patrick H.'s review - Overall rating: 5/5 - Reviewer: Patrick H. - Product usage: Used unspecified for unspecified - Reviewed: November 2012 - Review source details: This review was submitted organically. No incentive was offered My practice is Orlando Concierge M.D. I launched a concierge patient/physician model of patient care in 2006 so that I would be able to cater to my patients so that they get healthy, stay well, attain longevity and do so while maintaining a youthful, vigorous appearance. Waiting Room Solutions streamlined my concierge model operation, making my practice more efficient. WRS is a patient friendly system, which enables me to provide better patient care.I found it necessary to switch EMR companies three times. When I found Waiting Room Solutions it looked interesting. I went through a few demos and the more I started to look at WRS it seemed to be able to do just about everything that I needed to do. And more importantly, the system was designed by a practicing physician. The templates don’t look like they need a whole lot of modification because they were carefully designed by a real doctor in the first place. I can go through check boxes and drop down lists and do a history and physical very quickly without having to select phrase by phrase and yet it populates into a note that looks like a traditional physical or traditional consultation note. Waiting Room Solutions also provides my concierge practice with a patient portal webpage in a format that presents a polished and professional image for my practice. The practice patient login page presents a professional and favorable brand image to the patient, to the referring doctor or to a doctor to whom I’m referring. It gives us a polished look and makes it easier for us to present a polished and professional image to the public, while giving our patients secure messaging, appointment requests, account payment--as well as specialty-specific educational content. WRS will enhance my life because of its interface with Dragon Medical. I have the option of dictating my notes and the notes are machine transcribed, or I can dictate it directly to WRS and elect to have an offsite transcriptionist transcribe it. It comes back to my inbox the next morning for me to review and sign off on. I can put my cursor in the box and start to dictate, and it will automatically dictate to the box, and save the audio file associated with that dictation as part of the record. Customer/technical support couldn't be more helpful: when I ask WRS to explain how to do something, the team responds, ‘Tell me more. What do you want to do?’ And if that functionality doesn't already exist, there's usually a work-around available while the function is being added. The fact is, though, that I don't often have to call for support: WRS has a rich selection of "How To" information, both in written form and video tutorials. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Amit G.'s review - Overall rating: 5/5 - Reviewer: Amit G. - Product usage: Used unspecified for unspecified - Reviewed: September 2012 - Review source details: This review was submitted organically. No incentive was offered In February 2012, I opened AG Pain Management in Simi Valley, California, where I specialize in anesthesia and pain medicine. When you’re starting as a solo practitioner in the beginning every dollar counts. When I compared Waiting Room Solutions to other EMR systems and what I was looking for, this was the best bang for the buck. Having an EMR with templates that can be customized for a pain management practice has made it easier for me to document my patients’ crucial initial visits. I wanted to customize the EMR templates for the initial visit and follow up with history of present illness as well as assessment and plans. The procedures, which are based on templates, are universal except for the medications. The visualizations are almost the same for locations and needles, those can be templates. I looked at five EMR companies before selecting Waiting Room Solutions. There are not many EMR systems that have the integrated incoming and outgoing fax. For a solo practitioner, Waiting Room Solutions cuts down a significant amount of time and increases efficiencies without even scanning the paper or waiting for the scan. The incoming faxes get uploaded automatically to the EMR and they can be accessed from anywhere. One of the best things about this EMR is the incoming and outgoing faxes because it has significantly made my life as a solo practitioner very convenient. Especially when I’m waiting for labs, studies, or MRI's and they get automatically faxed and can be visualized right away. My selection came down to what feels or looks comfortable. I liked the presentation and the webinar session helped in deciding the electronic medical records system that I wanted. The presentation looked very comfortable. As the practice gets busier, Waiting Room Solutions EMR will make it more efficient. It eases the staff’s workload. They don’t have to spend two to three hours at the end of the day scanning documents. Waiting Room Solutions EMR helps significantly with notes. If I see a patient, a consult note automatically gets faxed out to their primary care physician. It can be accessed from anywhere and by anyone. That does help significantly. Accessibility was one of my criteria in selecting Waiting Room Solutions. Their customer service team is the cream of the crop. If there’s a problem I generate a ticket with an email, and we send emails back and forth. I haven’t had any significant problems. The support system has been very helpful. As a solo practitioner you are always working. When your work ends you meet with other physicians. Having Waiting Room Solutions gives me extra time for my personal life and hobbies. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Thrilled With WRS Health - Overall rating: 5/5 - Reviewer: Toni P. - Product usage: Used unspecified for unspecified - Reviewed: February 2014 - Review source details: This review was submitted organically. No incentive was offered I am so thrilled with WRS Health. The system is working well. There are a couple things I can't do, but overall it's excellent. We have five locations and used another system years ago. We've been with WRS since November 2009 and we are very happy. I would absolutely recommend WRS Health to other physicians. Our only hesitation was that it wasn't MAC compatible, but the customer service was so incredible we agreed to sign up and wait for them to develop the compatibility. The forward thinking and customer service made us stay. WRS Health helped my practice because it's a well-organized package. We have implemented all aspects of the system. The adaptation of WRS for each individual site is a real drawing card. It streamlines a lot of processes for us so we are not doing redundant tasks. The tracking mechanism is working great for us. The patient education that's attached to the diagnosis is a very a useful feature. I've noticed improvements in practice workflow and efficiency. Meaning Use has worked well for our medical providers. I am happy to give the WRS Health's customer service team kudos. They are upfront and honest with us and I appreciate that. They assured me that once we got where we needed to be they would focus on Mac compatibility. They kept their word and I would like to say thank you to the entire WRS team for making WRS compatible with Mac. You folks have made an enormous amount of improvements throughout the year and I was pleasantly surprised when I logged on and got further through the system than the patients names. Thank you from the bottom of my heart! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Joanna P.'s review - Overall rating: 5/5 - Reviewer: Joanna P. - Product usage: Used unspecified for unspecified - Reviewed: April 2013 - Review source details: This review was submitted organically. No incentive was offered My solo practice is called WeCare Family Clinic. It is located in Elk Grove Village, IL. I treat approximately 30 patients on a daily basis. The majority of my patients are children. A few years ago I began looking for an EMR. We wanted a web-based system. We felt that a server-based system can have problems. It has a tendency to shut down and updates have to be made. I was seeking a system that would increase my efficiency. WRS is a user friendly, web-based end-to-end EMR. It is very easy to master; my staff found it easy to learn how to use WRS. I am very impressed with WRS lab integration. The labs come directly into the system. This feature helps me increase my efficiency. With WRS I can view the patient’s lab results immediately. If a patient asks me a question, I can see the test results and answer their questions rapidly. With WRS e-prescribing capability, patients can pick up their prescriptions at the pharmacy almost as soon as I am finished with their exam. All of the Rxs and the date they were written and sent are in the system. I don’t have to document the patient’s medications and keep track of Rxs separately. Being able to access WRS from home is extremely beneficial. Patients sometimes call when I am home, in the evening and on weekends. Many times they require a medication refill. I can see what medications they need and instantly send the prescription to their pharmacy. Finally, WRS staff is very supportive. If we have a question we send an e-ticket and we get a prompt response. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Amar G.'s review - Overall rating: 5/5 - Reviewer: Amar G. - Product usage: Used unspecified for unspecified - Reviewed: September 2012 - Review source details: This review was submitted organically. No incentive was offered I couldn't be more pleased with Waiting Room Solutions. The system is so easy to navigate through. I like the way it is set up. It flows seamlessly. Since I’m a pain management specialist I needed an EMR with customized templates to make my charting easier. Waiting Room Solutions is a great tool. It enables me to customize the templates to my needs. Waiting Room Solutions is a five star EMR. I am so impressed by the fax capability. I give my MRI facility a fax number, which comes directly into the EMR fax queue, and the MRI gets transferred into patients’ charts. I can’t say enough about the e-prescribing capability. It helps me to increase patient compliance and to automatically identify safety issues. I don’t have to worry about the patient losing a script. The script is already there at the pharmacy. It’s so efficient, and I like the idea of automatic refills. I can check interactions before I e-prescribe and once the interactions are checked; it gives me a better sense of comfort and confidence. Also, the customer service is impeccable. If a problem arises we file a ticket online and someone responds promptly. That’s one of the features I really like. They make sure that if my practice has filed a ticket for a problem then they will give a response right away. A lot of companies walk away after you sign up with them. Waiting Room Solutions is truly a great partner. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Audrey S.'s review - Overall rating: 5/5 - Reviewer: Audrey S. - Industry: Medical Practice - Product usage: Used unspecified for unspecified - Reviewed: April 2013 - Review source details: This review was submitted organically. No incentive was offered I specialize in chronic care and preventive medicine at my family practice in Maysville, KY. I evaluated several EMRs over a two month period. I was searching for an integrated EMR and practice management system with a billing capability. One of the things that impressed me was that Waiting Room Solutions is easy to use. It’s very intuitive and it is not difficult to learn how to use it. I also like the way that I can customize my Health Maintenance templates. This feature enables me to work more efficiently since I perform many procedures and I do a lot of joint injections. Waiting Room Solutions' Billing Module is excellent. I started using it in April 2012 and I received my Meaningful Use incentive money four months later. That’s incredible. I am providing better preventive care and documenting more efficiently because of Waiting Room Solutions. WRS's web-based EMR also allows me to access patients’ information when I’m home or on vacation, so I don’t have to call the office to have someone pull up the patient’s chart. WRS helps me to get paid for the numerous wellness and health maintenance exams that I perform. It ensures that I code for the appropriate level of service. Finally, if you are searching for an EMR, I recommend that you evaluate WRS. The WRS Team provides excellent training. If you have a question, they answer rapidly. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Leland H.'s review - Overall rating: 5/5 - Reviewer: Leland H. - Product usage: Used unspecified for unspecified - Reviewed: September 2012 - Review source details: This review was submitted organically. No incentive was offered I am a family physician and I have been practicing for 30 years. I've seen some really horrible EMR programs and most of their reports are unreadable. I got a report from a surgeon I know and trust who really liked his. I found out which one it was and contacted Waiting Room Solutions and asked to get a demonstration. The quality of the final report was really important to me. Waiting Room Solutions final report is to the point and it gets everything that is needed on one page. It looks more professional when I send it to referring doctors. I looked at six EMR companies. Because Waiting Room Solutions was run by a physician it is more physician friendly. Certifications were important as far as getting Meaningful Use and Waiting Room Solutions has them. The system also automatically calls people with reminders so you don’t have to have your staff doing it. I had employees who spent all day making those calls. They do other things now that I have implemented Waiting Room Solutions. I like Waiting Room Solutions patient portal. It gives patients the opportunity to put in their information and fill our review systems questionnaire before they come in. That helps our medical assistants. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Dorsel S.'s review - Overall rating: 4/5 - Reviewer: Dorsel S. - Product usage: Used unspecified for unspecified - Reviewed: January 2013 - Review source details: This review was submitted organically. No incentive was offered I am the owner and practice manager of Wellness Medical Center in Fredericksburg, VA. Dr. Lisa King is the solo practitioner of this Internal Medicine practice for adults. I have 25 years of IT experience so I’m pretty demanding when it comes to evaluating EMRs. When I evaluated EMRs I was interested in the systems’ practice management features. Web-based WRS has a very clean interface and it is very easy to navigate. Charting is so much easier than before and it takes so much less time to chart. Dr. King sees about 120 patients a week. The Physician Assistant sees about 20 to 25 patients a week. Many patients have a wide range of chronic health conditions. We have to send a lot of referrals. We like their inbound and outbound fax capability because it helps our staff perform referral services quickly. My staff is very satisfied with the system because now they can get their work done more efficiently. The office workflow is much more efficient than ever before. I also highly recommend WRS for the excellent training that they provide. Their team is extremely attentive. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 --- ### Only Fair - Overall rating: 3/5 - Reviewer: JACKIE Z. - Product usage: Used unspecified for unspecified - Reviewed: December 2014 - Review source details: This review was submitted organically. No incentive was offered We are a psychiatric practice. Psychiatry is very different than any other specialty. We were promised the sun, moon and stars. That never materialized. We have been with WRS Health for over 3 years. Lots of promises to make improvements for our specialty but no follow through. It is fairly easy to use. We do have slow downs during the day and sometimes it will automatically log you out in the middle of something which can be frustrating when you lose part of a note. E-prescribing works on and off. We get a lot of calls from local pharmacies and mail order that they did not receive a prescription even though our logs show it went through. Customization by the customer is not available. If you have issues you must put in a "ticket". We have tickets, I finally closed out because there was no action on them after months, some even were open over a year. It may work well for family medicine or internal medicine but I would not recommend it for psychiatry. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 1/5 --- ### WRS Helped Our Practice Run Smoother - Overall rating: 5/5 - Reviewer: Lisa W. - Product usage: Used unspecified for unspecified - Reviewed: February 2014 - Review source details: This review was submitted organically. No incentive was offered WRS Health has helped our practice run a lot smoother, and I would definitely recommend this system to other practices. We no longer have to worry about making confirmation calls, and from a scheduling standpoint, this has made things a lot easier. Our patients are able to confirm appointments on their own. We love that! It gives us more time to take care of messages coming through the phone. Everything at the front desk is running a lot smoother. We are currently learning WRS Health's billing system and the process is fluid. I can easily drag and drop information to the system. I really appreciate the customer service team. They have helped me and my coworkers get acclimated with the program. When I have questions, they get back to me very quickly. I really like working with them. They are so supportive! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### User-Friendly EMR System - Overall rating: 4.5/5 - Reviewer: Jessica F. - Industry: Medical Practice - Product usage: Used unspecified for unspecified - Reviewed: August 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Although new to this program in the last 6 months, it already is much easier to use, and it streamlines many functions compared to our old EMR software. Navigation is simple, and customer service is fantastic. I have reached out multiple times for assistance and have been very pleased with the help I have received. #### Cons The only complaint I have at this time would be with building templates. It seems a bit more difficult than with our last software, and doesn't it have the same options as what I am used to. --- ### Chandresh S.'s review - Overall rating: 5/5 - Reviewer: Chandresh S. - Product usage: Used unspecified for unspecified - Reviewed: May 2012 - Review source details: This review was submitted organically. No incentive was offered Dr. Emily Gordon started the practice in 2011. Waiting Room Solutions is a true partner in that they helped us with everything from Credentialing to office setup, workflow optimization and implementation of a truly all-in-one Enterprise EHR / EMR solution. It is a true web-based EMR system. The Waiting Room Solutions EMR system has allowed me to go fully paper based from day one. It has helped improve the quality of life for me as well as my staff. They made it extremely easy for me to receive my EHR Incentive money. Waiting Room Solutions is an asset to my practice. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### A Very Good, Affordable EMR - Overall rating: 5/5 - Reviewer: Audrey S. - Industry: Medical Practice - Product usage: Used unspecified for unspecified - Reviewed: February 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using WRSHealth for almost 3 years. It is very adaptable and customizable. Their staff and support are great. They keep improving it. Meaningful use is "built in," so we can track our progress. There are also built in training videos on meeting meaningful use targets. #### Cons It could use a few features such as messaging patients more directly, but I have no real complaints. --- ### A very user friendly and functional EMR - Overall rating: 5/5 - Reviewer: Elizabeth G. - Product usage: Used unspecified for unspecified - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered Registering new patients is so much easier, especially if the patients have an email address so they can log into WRS and complete their medical history. Billing is a breeze, with a few clicks I have all claims that need to be sent to the clearinghouse. There were only a few glitches that have already been corrected. Any time I find something that needs attention, it's quickly taken care of so I have no complaints. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Waiting Room Solutions Review - Overall rating: 3.5/5 - Reviewer: Keith S. - Industry: Medical Practice - Product usage: Used unspecified for unspecified - Reviewed: September 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4.5/5 - Functionality: 1.5/5 #### Pros This software is relatively easy to use. There are a few glitches here and there, but generally all issues are addressed from the support team in a timely manner. #### Cons The ease of use and navigating through different areas could be better. Our office has been using this for a few months, so there's still more to learn. --- ### Great EMR/EHR - Overall rating: 5/5 - Reviewer: Jeannette V. - Industry: Medical Practice - Product usage: Used unspecified for unspecified - Reviewed: March 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WRS is constantly getting updates, improving constantly and making it the best EHR there is. #### Cons At first it was hard to get in touch with anybody when we had difficulty and/or trouble, but now there are representatives assigned to our account, so it is easier to get answers and/or help. --- ### NEW USER TO WRS HEALTH - Overall rating: 4/5 - Reviewer: RAFI K. - Product usage: Used unspecified for unspecified - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered WE HAVE HAD AN IMPROVEMENT IN MEANINGFULL USE CAPTURE AND REPORTING WITH THIS SOFTWARE. THE EASE OF FAXING DOCUMENTS AND NOTE WRITING. DATA ENTRY IS QUICK AND EASY. THE CUSTOMER SERVICE DESK IS NOT LIVE AND DOESN'T ALWAYS ANSWER TO FULFILL NEED AND AS SUCH YOU HAVE TO MAKE MULTIPLE ATTEMPTS. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 ## More reviews [Next reviews](https://www.softwareadvice.com/medical/waiting-room-solutions-profile/reviews/?page=2) --- WRS Health Reviews, Pros and Cons - 2026 Software Advice