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> Reviews of Waystar. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Waystar is a good fit for you!

Source: https://www.softwareadvice.com/medical/waystar-profile/reviews/

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Waystar Reviews

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[Overview](https://www.softwareadvice.com/medical/waystar-profile/)

Reviews

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# Waystar User Reviews

## Reviews Summary

## Overall Rating

4.4

* * *

## Ratings Breakdown

5

(136)

4

(55)

3

(8)

2

(4)

1

(10)

## Secondary Ratings

Ease-of-use

4.4

Customer Support

4.3

Value for money

4.2

Functionality

4.4

* * *

### Pros

"Waystar is user-friendly, integrates with EHR/EMR systems without issue, provides detailed reporting, uses AI and automation to reduce claim denials and rejections with a support team from top to bottom ready to assist in every possible. "

"It does an excellent job with automations to determine front line rejections and access to eligibility and remits is very user friendly"

"We receive timely notifications via email when enrollments are due, which makes keeping up with all of the insurance companies easier."

### Cons

"We were affected by the cyber-attack on Change Healthcare, which served as our clearinghouse for dental claims and vendor for patient statements."

"Overall, we have been less than completely impressed with Waystar. Although it's easier than our previous software, it gets very cumbersome when looking for a particular claim and its actual outcome. "

"It just seems like the customer service representatives just want to close the case, not actually fix the problem. "

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Waystar Reviews, Pros and Cons - 2026 Software Advice