--- title: "Waystar Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Waystar. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Waystar is a good fit for you!" source_url: "https://www.softwareadvice.com/medical/waystar-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Medical Billing Software](https://www.softwareadvice.com/medical/medical-billing-software-comparison/) / [Waystar](https://www.softwareadvice.com/medical/waystar-profile/) / Waystar Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/waystar-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/waystar-profile/alternatives/) # Waystar User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 214 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.3/5 - Value for money: 4.2/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 136 reviews (64%) - 4 stars: 56 reviews (26%) - 3 stars: 8 reviews (4%) - 2 stars: 4 reviews (2%) - 1 star: 10 reviews (5%) ### Most mentioned pros - Waystar is user-friendly, integrates with EHR/EMR systems without issue, provides detailed reporting, uses AI and automation to reduce claim denials and rejections with a support team from top to bottom ready to assist in every possible. - The recent addition of the X12 comparison functionality for billing/claims finally checked off a 9-year wish list item - super helpful! - We receive timely notifications via email when enrollments are due, which makes keeping up with all of the insurance companies easier. ### Most mentioned cons - We were affected by the cyber-attack on Change Healthcare, which served as our clearinghouse for dental claims and vendor for patient statements. - Connectivity with insurance payers for the RTE/Coverage Detection has left much to be desired. - At this point I would not only NOT reccomend using them I would and will steer others in the industry to not use their serices. ## Waystar customer reviews Showing reviews 1-25 of 214 (page 1). ### Best Clearinghouse! - Overall rating: 5/5 - Reviewer: Kristin H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Waystar is the best clearinghouse! I have been using them for 15 years and couldn't be happier. They have great customer support. They identify in the claim when there is a rejection what the issue is. You can pull copies of submitted claims. Pull EOBs. I like that you can have users assigned to individual clinics and not all clinics in the waystar account - great for a billing company! #### Cons The biggest issue I have is that they archive claims and remits after 2 years. With the world of audits and takebacks it would be nice to be able to get older items. --- ### Waystar Review - Overall rating: 5/5 - Reviewer: Alegria F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We greatly value Waystar’s expertise and support and truly appreciate the reliability and responsiveness they have demonstrated throughout our partnership. We were affected by the cyber-attack on Change Healthcare, which served as our clearinghouse for dental claims and vendor for patient statements. Waystar quickly helped us resume operations, restoring our patient statements first and subsequently getting our dental claims live again. We look forward to continued collaboration and further success together. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We have found Waystar to be a highly efficient and trusted partner, offering advanced products and solutions (using AI and automation) that consistently exceed our electronic insurance claims and patient statement needs, resulting in faster payments and fewer errors for our electronic billing and patient statement operations. Our Waystar account management team is always highly responsive and collaborative, making our experience both efficient and enjoyable. #### Cons The customer support can be better for both claims and enrollment as, sometimes it takes weeks before we get a response. #### Reasons for choosing Waystar Initially, it was the cost saving over the other competitors. --- ### Waystar - Overall rating: 3/5 - Reviewer: Altrina T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros I love the dashboard, and rejected claim dashboard. I can make corrects and resubmit claims directly through waystar. it shows all the history. we can verify most insurances including medicare on waystar. #### Cons it take to long to receive the same/similar information back from medciare. other programs that I have used in the past the information comes back instantly. I don't think I have ever been able to get he information in under 5 minutes on waystar. also there has been many time the same/similar function was not working. I also wish there was a way to get the payments run in waystart to post automatically into our system and we need more auto options. --- ### worst Clearing House - Overall rating: 1/5 - Reviewer: John M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I have been with Waystar for more than 8 months and I have seen nothing but misleading information and passing support requests from one person to another and as the result I have not been able to get my ERA for more than 3000 claims. I made a terrible mistake switching my Trizetto clearinghouse to Waystar. Be careful joining them. No body cares about your questions or problems. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros none, I have nothing good to say about the company, the only thing they are good at is to try selling you new services. #### Cons customer service, by far is one of the worst customer services I have dealt before. They are very rude, unprofessional and impatient with your problems. #### Reasons for switching to Waystar I thought Waystar has better tools and faster to process claims --- ### RIDICULOUS RUN-AROUND - POOR MANAGEMENT - Overall rating: 1/5 - Reviewer: Bethanie F. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros absoultely nothing. Would not reccomend doing business with them. Will tell several others about this experience with my 18 years in the industry I have not experienced this type of run-aroudn trying to close an account after servises were not up to industry standards. #### Cons I have cancelled services and spent multiple hours following up to get the account closed. A customer service agent named [sensitive content hidden], an accounting person named [sensitive content hidden], multiple salespeople named [sensitive content hidden] have all been on over 30 emails yet they still keep taking money from our bank account and tell us to reach out to accounting. Accounting states sales did not close the account properly. At this point I would not only NOT reccomend using them I would and will steer others in the industry to not use their serices. --- ### Can't imagine switching! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been good. They are the first Clearinghouse I have ever used but all in all, between their reports, automations, reports, and affordability, I can't imagine switching. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It does an excellent job with automations to determine front line rejections and access to eligibility and remits is very user friendly #### Cons Support cases are often hard to solve with several steps involved and sometimes cases being closed before full resolution #### Reasons for switching to Waystar We changed our billing procedures and claim processor --- ### Waystar - definitely not a Star - Overall rating: 4/5 - Reviewer: Dawn L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, we have been less than completely impressed with Waystar. Although it's easier than our previous software, it gets very cumbersome when looking for a particular claim and its actual outcome. You can pull up a claim number, and it shows it went to the payer, but it never got there per the payer, resulting in timely filing denials. So now, we just can't rely on what's on the Waystar portal. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Waystar is much easier to use than our previous clearinghouse. We receive timely notifications via email when enrollments are due, which makes keeping up with all of the insurance companies easier. #### Cons Waystar falls short in terms of customer service support. It just seems like the customer service representatives just want to close the case, not actually fix the problem. It's infuriating when they just decide to close a case without even checking to see if the problem has been resolved. #### Reasons for choosing Waystar TRIZETTO WAS NOT AN OPTION - I don't recall, but eClinical Works, our EHR advised that both products were about the same. Evidently, we made the wrong decision #### Reasons for switching to Waystar We made the switch when we moved to eClinical Works, thinking it would be a seamless integration with bidirectional speak, but that was not the case. --- ### From a relationship value point of view - Overall rating: 5/5 - Reviewer: Kathy D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. 10/10! We have had a great experience since day one of implementation. We value our relationship with Waystar and hope to continue it for a long time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support and collaboration are amazing. They listen to their customers and understand our needs when building new features or enhancements. It really is a customer in mind culture on all levels. #### Cons Least, but definitely not a dislike is the patient pay platform support. The feature is still great but the service and support team doesn't seem to be as knowledgeably and have the flexibility that the claims side has. #### Reasons for choosing Waystar Seemed to be the most advanced and flexible to our individual needs #### Reasons for switching to Waystar Relationship and support issues. Cost kept rising while support declined. --- ### Waystar beats any other clearinghouse...they're second to none. - Overall rating: 5/5 - Reviewer: Lisa H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Waystar is user-friendly, integrates with EHR/EMR systems without issue, provides detailed reporting, uses AI and automation to reduce claim denials and rejections with a support team from top to bottom ready to assist in every possible. Any medical provider or billing company will not be disappointed.. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Waystar is highly secure with the two-factor authentication, has responsible, mature customer support on all levels providing regular updates, very user friendly for all technology levels even if someone is used to the "old school" way of billing. Waystar always responds quickly and efficiently with anything we bring to the table; collaborating both internally and with us without hesitation. Waystar is a wonderful partner to us; I simply can't fathom using any other clearinghouse nor doing any kind of medical billing without them by our side. Waystar provides extreme value for our dollars and offers a wide variety of products and applications to meet any type of medical billing need. #### Cons Honestly, I'm hard pressed for any "cons". If any, the smaller "mom and pop" biller may find the pricing higher than others and perhaps the variety of applications and tools to be "overwhelming" to them. That being said, they should give view a "demo" and not be afraid as I believe they'll find they'll save manual efforts and costs in the long run... --- ### Waystar Overview - Overall rating: 5/5 - Reviewer: Kyla J. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer support and team collaboration is amazing. We have been with Waystar when they were previously Navicure. Great company! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The overall value and leadership that is given over the years has been wonderful. I highly recommend Waystar. #### Cons I don't have anything I can honestly say that I dislike about Waystar. They do a great job in all areas. --- ### Would Recommend - Overall rating: 4/5 - Reviewer: Taylor U. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I think overall I like Waystar and would recommend it to a facility that needs it. I think that it is nice to have the option to take payment easy for patients and be able to show them even the break down of a payment plan so easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The convivence of being able to take a patient's payment, it is super easy to set up patient payment plans, collect balances and even useful if needing to do over the phone. It allows me to attach to every visit which is super helpful and if a patient comes in more than once we can see that they are already on a payment plan and it helps a lot. #### Cons That it doesn't flow into Practice Management very well. I wish that if a payment was collected prior to the visit that it would flow into PM to make it more efficient. --- ### Would recommend - Overall rating: 4/5 - Reviewer: Amanda A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would pock waystar over some other verification sites as the ease of it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I liked everything being easily accessible and able to be viewed and had most insurances #### Cons The thing i didnt like is you arent able to see if a patient has any active insurances without knowing what theyvhave --- ### Best Software for Medicare Billing for Home Health - Overall rating: 4/5 - Reviewer: Sheila C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, Waystar is an excellent tool for Medicare and non Medicare Billing, user friendly and very dynamic. It helps billers stay organized and on top of timely filing issues. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros what I like most about this software is their ability to manually entering claims daily. While other clearing houses take 48 to 72 hours to process claims, Waystar does so daily and within a few minutes. This feature assures the user that their claims will be billed in a time sensitive way. It is simple to use to run insurance verification, making the software useful not only to the billers, but also to other departments like Intake, and Authorizations. It has a lot of options to run Revenue Cycle reports, and it has improved our collections tremendously. #### Cons The only negative aspect that I see is that lately their customer support is lacking resources. A few months ago, we were able to get someone to help over the phone after a few minutes of hold, and lately, their call hold time exceeds 45 minutes to an hour sometimes. Their customer service through email option, even though is very efficient, it takes a couple of days to receive an answer back, and some issues need to be resolved faster than that. #### Reasons for switching to Waystar Financial purposes --- ### basm - Overall rating: 5/5 - Reviewer: Mary H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is just easy to work with. I don't use all of the features but the ones I do use are very user friendly. The charge entry is very easy and so is looking up the remits for payments. When I post payments it is so much easier to look in waystar then other websites. #### Cons I don't really have a any problems with it other then lately if we reverse and rebill an account it won't let me rebill it again if it needs to be done again. I end up having to delete everything to zero and redo it all even adding the payments back it. It didn't used to be this way. --- ### Waystar (Formerly Zirmed) - Overall rating: 5/5 - Reviewer: Mike J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Before we got Waystar (Zirmed), we would either submit the claims on paper (which is hard to track) or through the payers provider portal. We would need to maintain a dozen or so username and password for various websites. You would need to sign up for a lot of websites. With Waystar, all you need is one username and password. You can electronically submit claims to various payers with one click. Waystar will scrub the claim to see if there are any front end rejections. If the payer rejects the claim, you can correct it within Waystar without having to go back to the EMR and correct it. You can track your claims within Waystar. You can download an excel spreadsheet with the information you need. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros You have the ability to correct claims that get rejected by the insurance company. Waystar will scrub your claims even before they sent it off you the insurance company. The layout is very user-friendly and straight forward. If the Payer allows it, remittance advice can be downloaded and uploaded to the EHR software. Claims can be copied if you have to enter them manually. YOu don't need to reenter the whole patient information over and over again. #### Cons You'll need to call in order to add a child account. The claims status should be updated if the claim has been paid. Right now, the last status you'll get us if the claim is recieved by the Payer. --- ### Revenue Cycle Management - Overall rating: 5/5 - Reviewer: Sue J. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall experience with Waystar has been very positive. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros This is a very important product/feature to keep control of payments coming in and also claims being rejected. This is a feature that I use daily! #### Cons I think it's very hard to sign up new Payers in the the account tab. Waystar use to sign up the payers for us and now I have to print forms, get them to Waystar etc etc. #### Reasons for choosing Waystar We liked the ease of use when we watched the demo --- ### Too Many Hidden Fees - Overall rating: 3/5 - Reviewer: Tina K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered I canceled my contract with them, and they would not allow me to cancel and I had to ride it out until the end and pay all their hidden fees. This is ridiculous and a mistake signing up with them. Our payment processing with them got very expensive because they did not have a chip reader for the credit card transactions. They have a magnetic stripe credit card swipe that you can buy for $99 that doesn't work 90% of the time, so we ended having to manually key in each transaction which causes the processing fees to be much higher and on top of that we had to pay them a monthly fee to use their product. I ended up switching to a different credit card processing company that gave a rate that is 15% less than their processing rate, they don't charge a monthly fee, they don't have a contract, and they don't have any hidden fees. So having to ride out this contract and using the new company to process my credit card transactions will save me more money than if I use them until the end of my contract. Lesson learned. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The payments for the patients were listed and you can access it anytime to verify payments. #### Cons All the hidden fees and it got expensive with them not having a chip reader for the credit card transactions. They have a magnetic stripe credit card swipe that you can buy for $99 that doesn't work 90% of the time, so we ended having to manually key in each transaction which causes the processing fees to be much higher and on top of that we had to pay them a monthly fee to use their product. --- ### Great product for a great value - Overall rating: 5/5 - Reviewer: Brenda H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered We started with Zirmed and transitioned to Waystar. It was flawless. It's easy to use. The value is excellent. They have a huge list of insurances OR you can have them send a paper claim. We were working with an older (outdated, frankly) practice management software and Waystar worked with us so we could still upload claims. Editing rejected claims is very easy. There are also Premium products you can buy if you would like to streamline your RCM such as code look up and insurance verification. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very user friendly. Their customer service has always been very responsive. #### Cons Medicare Secondary billing is clumsy. (Not a Con but) there are several features we don't need/use. They clutter up the dashboard. #### Reasons for choosing Waystar I was pleased by the price, the functionality it offered, and the sales/tech people were wonderful and weren't pushy. #### Reasons for switching to Waystar We weren't unhappy with Proxymed but we felt it wasn't outstanding. I'd heard great reviews about Zirmed from several colleagues. I looked into it. We ended up paying less than Proxymed and there were more features with Zirmed (this was 10+ years ago). --- ### Waystar works - Overall rating: 5/5 - Reviewer: Angela B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. very happy with this program - I am not the daily user of it, but our coder and biller likes it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros is an accurate program that integrates with our very difficult operating system, allowing easy claims processing, monitoring and corrections or resubmissions as needed #### Cons Overall we are very pleased with Waystar - it is cost effective and works well with our billing program Allscripts, the only negative per say is that not all payors are included so a second system for insurance verification is needed at times or for claims submissions. --- ### Worth the time and effort - Overall rating: 5/5 - Reviewer: Cheryl L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love the flow and ease in finding what I need to do my job #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it has the info I need . Customer service is helpful and knowledgeable when issues arise #### Cons love it all. we use daily and always has our needed info --- ### Great customer service and sales team. - Overall rating: 5/5 - Reviewer: Jenny B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. efficient claims processing, denials management, great reports with comparrisons to others in the same industry. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their customer service lives up to the 3 ring rule. Customer service are very pleasant and helpful on the phone. If your question is beyond that department they listen to all of your questions or concerns and directly transfer you to the right person/department to help with your needs. I am been very happy with their live training. The videos for additional tools and training are very specific you are able to accomplish what you need to learn. I have found the sales team to be very accommodating when renewing products. I have found their fees for the credit card /Payleap to be the best prices out there. #### Cons Not able to interface payments directly in to our EMR software. I know they have plans to eventually make this happen. I am hoping it will be soon. --- ### Claims - Overall rating: 4/5 - Reviewer: Erika D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Waystar helps tremendously to send claims clean, quick and efficiently. Also helps to correct any errors that may show, to resend them correctly. #### Cons Took some getting used to, to view and submit claims resubmissions. But after a few tries, it's fairly easy to use. #### Reasons for switching to Waystar Easier to use with multi-specialty medical practice --- ### Waystar for Electronic Claims Submission and Guarantor/Pt. Statements - Overall rating: 4/5 - Reviewer: Carmen C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall its a solid product that helps us cut down on the time from bill submission to getting paid by the 3rd party payer because of cleaner claims. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use. Ease to deploy across 250+ behavioral health facilities in multiple U.S. States. #### Cons Retrieval of E.O.B.'s - Explanation of Benefits. The view could be enhanced to make them easier to decipher/read. #### Reasons for choosing Waystar From the demos we saw, Waystar was the consensus winner. Ease of ease appeared to swing it our way as a team decision. #### Reasons for switching to Waystar Change Healthcare was "moth-balling" the product we were using to submit electronic claims. We would of had to switch applications anyway even if we remained a Change Healthcare client. --- ### Billing review - Overall rating: 4/5 - Reviewer: Tracie B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. satisfactory #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of pulling remittance files and seeing all claim rejections. Very easy to fix. Cases are easily set up and support personnel are very helpful #### Cons I really do not have anything that I dislike about the software #### Reasons for choosing Waystar we had no choice. It was the product LGH chose to use but we like it --- ### From sales to accounting to support, all the employees have honored the 3 ring rule. Everyone is he - Overall rating: 5/5 - Reviewer: Jenny B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Expense! Although I do experience the value of your product and services as positive. I really think Symphony should be the standard application for users. There is so much more to help a biller get their work done and information available at their finder tips! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I especially like Perform Reporting for the fee schedules and payments. The graphs and drill down gives us many options to choose from. Claims appeal process is swift and the pre-written appeal letters really help a lot. It is a time saver to correct the claims in Navicure. I only have to change my claim status in ECW. Now that we are on Symphony I have more choices to look over and use. We are able to look at the ERA denials as well which has been very helpful. More information and drill downs. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/waystar-profile/reviews/?page=2) --- Waystar Reviews, Pros and Cons - 2026 Software Advice