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> Reviews of Waystar. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Waystar is a good fit for you!

Source: https://www.softwareadvice.com/medical/waystar-profile/reviews

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Waystar Reviews

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[Overview](https://www.softwareadvice.com/medical/waystar-profile/)

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# Waystar Reviews

## Reviews Summary

## Overall Rating

4.4

* * *

## Ratings Breakdown

5

(132)

4

(55)

3

(8)

2

(4)

1

(9)

## Secondary Ratings

Ease-of-use

4.4

Customer Support

4.3

Value for money

4.2

Functionality

4.4

* * *

### Pros

"It does an excellent job with automations to determine front line rejections and access to eligibility and remits is very user friendly"

"We receive timely notifications via email when enrollments are due, which makes keeping up with all of the insurance companies easier."

"I think that it is nice to have the option to take payment easy for patients and be able to show them even the break down of a payment plan so easy."

### Cons

"Overall, we have been less than completely impressed with Waystar. Although it's easier than our previous software, it gets very cumbersome when looking for a particular claim and its actual outcome. "

"It just seems like the customer service representatives just want to close the case, not actually fix the problem. "

"Unlawful Price Increases: They increased our rates without contractually required notice and far beyond what was allowed (over 200%)"

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Waystar Reviews, Pros and Cons - 2026 Software Advice