WebPT was easy to learn to use and easier to start actually documenting patient care on. Scheduling is helpful and being able to access the patient's chart through the schedule itself is great.

The schedule really needs to have a tracking feature, where you can tell what date/time the appointment was scheduled, checked in, etc; and there needs to be a rescheduling feature instead of just "cancel" or "delete". Also, there is a field where you can enter a Return to Dr. date, when the patient returns to see their referring provider, but the field resets itself randomly and does not keep the date in place. I have contacted customer service multiple times about this and their suggestions are not helpful and have not solved the problem.

My experience has been good overall with a few things to complain about, but overall it's a good experience.

I like the ease of use of WebPT. I like the non-contract nature (month to month basis). I like how professional the documentation looks.

I don't like the adding physician feature and adding insurance feature. It's not as fluid as I would like. I also don't like that at times discharged cases show up upon logging in under a client's name if they have multiple cases on file. I called WebPT to try to address this so that only the current case pulls up first so that we don't have to toggle back to current from a discharged case, but that was to no avail as no one was able to get me an answer. I don't like that patient's cannot book their own appointment's through a public portal.

Painful tedious and not very smart high provider burnout

Really not efficient or provider centered

customer service and the actual EMR it gets progressively worse with each upgrade

I’m hooked! It has made my clinic run much more smoothly!

Ease and efficiency- paperwork is never fun but WebPt makes it as simple and Intergrative as possible!

Too many drop downs. Would prefer more SmartText. It may be there but I don’t know how to use it-