Welligent Behavioral EHR Software


 

Welligent’s ONC-ATCB certified EHR helps health mental health centers, substance abuse treatment providers and other community-based behavioral organizations to improve their scheduling, clinical process, treatment planning, ePrescribing, electronic billing and more, all from a single, cloud-based solution. 

Welligent's comprehensive system is easy to learn and use and, since it is a web-based solution, it eliminates the costs associated with purchasing and maintaining an on-premise system. Using a web browser and Internet connection, users have complete, anytime access to practice data in a secure and confidential environment. 

Welligent provides your organization with a centralized system to manage all clients, clinical programs, service delivery and billing in one system. Welligent's solution is customizable and intake screens, clinical programs, progress notes can be configured to meet each organization's unique documentation needs. During implementation, Welligent project managers work independently with each customer to ensure our system is setup to meet your agency’s unique needs. 

The system also includes comprehensive practice management features to manage your scheduling, patient calls, front desk and billing functions. Because Welligent’s clinical and billing systems are integrated, progress notes and other billable events are automatically routed to the billing system as they are completed.  Welligent provides the capability to bill any 3rd Party payer including Medicaid, Medicare, commercial insurance and State and Local payers. 

All of this functionality is managed and hosted by Welligent, ensuring that data is available in a secure environment in real time. Since Welligent is ONC-ATCB certified, qualified Medicare and Medicaid providers can earn incentive payments under Meaningful Use.  

For mental health and treatment centers looking for an easy to use, cost-effective solution, Welligent is the solution.

 

Welligent Behavioral EHR
 
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

6 Reviews of Welligent Behavioral EHR

Showing 1-6 of 6

 

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Kelly from TPS

June 2017

June 2017

basically lost a lot of income when my company went to this

Ease-of-use

Functionality

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Value for Money

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Pros

the alert that someone is in the waiting room
I don't really have more pros. I actually left the job because of the impact of the software on my company

Cons

slow, would crash all the time, dated (a place for pagers?) we joked every afternoon the system was taking a siesta as it would crash every afternoon

Review Source: Capterra

  Response: Welligent, Welligent, Inc

Date: September 2017

September 2017

 

Hi Kelly,

We're sorry to hear that you didn't have a good Welligent experience. We were upgrading all of our servers at the time of your review. We had some increased system down time during the hardware infrastructure upgrade. Since the upgrade, overall system performance has increased significantly. I also asked our CTO to look into system down time in the week leading up to June 16, the date of this review. According to an independent auditing firm, Webmetrics, there was no down time for seven days leading up to this review.

April Burrows, Marketing Manager

 

Chrissy from ChildNet

November 2016

November 2016

ChildNet Review

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Support

Overall, our experience with Welligent has been a positive one. We appreciate how responsive Chip is with our needs, and we had a smooth IBHIS transition. We do struggle with support, in that our tickets are not always handled in a timely manner.

Review Source: Capterra

  Response: Welligent, Welligent, Inc

Date: November 2016

November 2016

 

Hi Chirssy,

Thank you for your review. ChildNet has been a dedicated customer since 2010. We're glad to hear that overall, you've had a positive experience and a smooth IBHIS transition in LA County! I see that you mentioned your tickets are not always answered in a timely manner. Welligent always tries to provide a response to tickets within 24 hours. Once we respond, we either resolve the issue the same day, pass the ticket to IT or wish-list committee, or pass the ticket back to the customer to gather more information, obtain screenshots, etc. Sometimes, this process can take some time, depending on the response from the customer and IT team. We are improving the support process by providing more thorough technical documentation and many more free live webinars and video recordings. These recordings and documentation can be accessed in the Welligent Community website.

Thanks, The Welligent Team

 

gladys from Parisi House on the Hill, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Welligent satisfied.

Ease-of-use

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Quality
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Support

There were times when I felt that Welligent wasn't very user friendly but I know feel more comfortable. Trainings have been very helpful and I love the new update.

Pros

Really like the new Update.

Cons

The difficulty at times to figure out certain steps.

Advice to Others

Would love to have representatives monitor into my computer and see the step by step process and requested changes to fit our agency. I am a visual learner.

Review Source: Capterra

  Response: Welligent, Welligent, Inc

Date: November 2016

November 2016

 

Dear Gladys,

Thank you for your honest review. We know it's a challenge to learn any new EHR. It takes many hours of dedicated training and practice from both sides. It sounds like you stuck with it, and have learned a lot since you first started using Welligent. It's great to hear that you love the newest Welligent release, V8! With Welligent V8, we tried to make the system more user-friendly, simplifying navigation and decreasing the number of clicks to complete actions. We will continue to improve the system quarterly, and hope we can get you feeling like a "super user" with more trainings!

Sincerely,
The Welligent Team

 

Alex from Jewish Family Service Of The Desert
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

The Best Component of Welligent - Customer Service

Ease-of-use

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Value for Money

Ease-of-use
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Overall our experience has been a good one! We have learned quite a bit and we continue to discover all that we can accomplish in the system; but the best part is the human component, anytime we need assistance we can count on an account representative to help us clarify or resolve the situation on a timely manner, if they cannot do it right away, they investigate and follow up, keep up the good work!

Pros

The V8 upgrade has made the system a lot easier to navigate.

Cons

Reports are so difficult to analyze.

Review Source: Capterra

  Response: Welligent, Welligent, Inc

Date: November 2016

November 2016

 

Dear Alex,

Thank you for reviewing Welligent. We really appreciate your feedback! We were very excited for the Welligent V8 release this year. So, it's great to hear that our latest quarterly upgrade has simplified system navigation for you. We would love an opportunity to give you some more training on analyzing reports in the system!

Sincerely,
The Welligent Team

 

Matthew from Pinebrook Family Answers

November 2016

November 2016

Very Satisfied Customer!!!

Ease-of-use

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Value for Money

Ease-of-use
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Quality
Value for Money
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Support

I have been using Welligent for 3 years as the local admin for a mid sized non-profit agency. Welligent has exceeded my expectation in both customer service and functionality. I have yet to find something for out outpatient clinic that can't be done in Welligent! Great system to use and great people to work with!

Review Source: Capterra

  Response: Welligent, Welligent, Inc

Date: November 2016

November 2016

 

Dear Matthew,

Thank you for your review. We are glad to have you as a customer, and happy to hear that our EHR is meeting your needs! Thank you and the rest of Pinebrook Family Answers for 3 years as a loyal Welligent customer.

Sincerely,
The Welligent Team

 

sae jae from acmhs

June 2016

June 2016

makes work harder for everyone

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Not user friendly or time efficient. takes triple the time. Many times the server is down, and you can't access the system . .. impacts patient care in a negative way.

Review Source: Capterra

  Response: Welligent, Welligent, Inc

Date: November 2016

November 2016

 

Hi Sae Jae,

We are so sorry you feel this way about Welligent. ACMHS has been a valued customer since 2012. Over the years, Welligent has committed to improving our service, support and products for our customers. We have more free online webinars and trainings than ever before, as well as a dedicated technical documentation team. We're rolling out new mobile apps, and still providing our free quarterly upgrades. I see you wrote your review before the latest Welligent V8 enhancements. This was our biggest quarterly release yet. Our IT team developed enhancements to make our EHR more intuitive, visually appealing and efficient. Hopefully you have had a better experience since the release of V8 in July!

We're sorry to hear about the downtime you experienced. Welligent recently upgraded our hardware infrastructure. Since the upgrade, overall system performance has increased and up-time averages 99.99%!

We would love to provide more training & speak further!

The Welligent Team