Welligent Behavioral EHR software


7 reviews(3.0/5)
7 reviews(3.0/5)

Welligent’s ONC-ATCB certified cloud-based EHR solution helps health mental health centers, substance abuse treatment providers and other community-based behavioral organizations to improve their scheduling, clinical process, treatment planning, ePrescribing, electronic billing and more.

Welligent provides organizations with a centralized system to manage clients, clinical programs, service delivery and billing in a single system. The solution is customizable and intake screens, clinical programs, progress notes can be configured to meet each organization's unique documentation needs. It includes practice management features to manage scheduling, patient calls, front desk and billing functions. Progress notes and other billable events are automatically routed to the billing system as they are completed. Welligent allows users to bill 3rd Party payers including Medicaid, Medicare, commercial insurance and State and Local payers.

Welligent’s other features include call tracking, appointment scheduling, alerts and reminders and documentation. Support is offered via phone and email.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000

7 Reviews of Welligent Behavioral EHR

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  • John from LAUSD

    Number of employees: 10,000+ employees

    May 2018

    A nightmare on wheels

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If you want to lose a lot of money and/or time this might be what you need.

    Pros

    Nothing really. I like it best when I don't have to use it or when it for once does what it supposed to do.

    Cons

    The software is buggy. Runs only on Internet Explorer which is no longer supported. It has calculation errors and requires non-stop maintenance. When my district went to use it is was nothing shy of a nightmare.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kelly from TPS

    June 2017

    basically lost a lot of income when my company went to this

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    the alert that someone is in the waiting room
    I don't really have more pros. I actually left the job because of the impact of the software on my company

    Cons

    slow, would crash all the time, dated (a place for pagers?) we joked every afternoon the system was taking a siesta as it would crash every afternoon

    Review Source: Capterra

    Response: Welligent, Welligent, Inc

    September 2017

    Hi Kelly, We're sorry to hear that you didn't have a good Welligent experience. We were upgrading all of our servers at the time of your review. We had some increased system down time during the hardware infrastructure upgrade. Since the upgrade, overall system performance has increased significantly. I also asked our CTO to look into system down time in the week leading up to June 16, the date of this review. According to an independent auditing firm, Webmetrics, there was no down time for seven days leading up to this review. April Burrows, Marketing Manager

  • Chrissy from ChildNet

    November 2016

    ChildNet Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, our experience with Welligent has been a positive one. We appreciate how responsive Chip is with our needs, and we had a smooth IBHIS transition. We do struggle with support, in that our tickets are not always handled in a timely manner.

    Review Source: Capterra

    Response: Welligent, Welligent, Inc

    November 2016

    Hi Chirssy, Thank you for your review. ChildNet has been a dedicated customer since 2010. We're glad to hear that overall, you've had a positive experience and a smooth IBHIS transition in LA County! I see that you mentioned your tickets are not always answered in a timely manner. Welligent always tries to provide a response to tickets within 24 hours. Once we respond, we either resolve the issue the same day, pass the ticket to IT or wish-list committee, or pass the ticket back to the customer to gather more information, obtain screenshots, etc. Sometimes, this process can take some time, depending on the response from the customer and IT team. We are improving the support process by providing more thorough technical documentation and many more free live webinars and video recordings. These recordings and documentation can be accessed in the Welligent Community website. Thanks, The Welligent Team

  • gladys from Parisi House on the Hill, Inc.

    Number of employees: 11-50 employees

    November 2016

    Welligent satisfied.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    There were times when I felt that Welligent wasn't very user friendly but I know feel more comfortable. Trainings have been very helpful and I love the new update.

    Pros

    Really like the new Update.

    Cons

    The difficulty at times to figure out certain steps.

    Review Source: Capterra

    Response: Welligent, Welligent, Inc

    November 2016

    Dear Gladys, Thank you for your honest review. We know it's a challenge to learn any new EHR. It takes many hours of dedicated training and practice from both sides. It sounds like you stuck with it, and have learned a lot since you first started using Welligent. It's great to hear that you love the newest Welligent release, V8! With Welligent V8, we tried to make the system more user-friendly, simplifying navigation and decreasing the number of clicks to complete actions. We will continue to improve the system quarterly, and hope we can get you feeling like a "super user" with more trainings! Sincerely, The Welligent Team

  • Alex from Jewish Family Service Of The Desert

    Number of employees: 11-50 employees

    November 2016

    The Best Component of Welligent - Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall our experience has been a good one! We have learned quite a bit and we continue to discover all that we can accomplish in the system; but the best part is the human component, anytime we need assistance we can count on an account representative to help us clarify or resolve the situation on a timely manner, if they cannot do it right away, they investigate and follow up, keep up the good work!

    Pros

    The V8 upgrade has made the system a lot easier to navigate.

    Cons

    Reports are so difficult to analyze.

    Review Source: Capterra

    Response: Welligent, Welligent, Inc

    November 2016

    Dear Alex, Thank you for reviewing Welligent. We really appreciate your feedback! We were very excited for the Welligent V8 release this year. So, it's great to hear that our latest quarterly upgrade has simplified system navigation for you. We would love an opportunity to give you some more training on analyzing reports in the system! Sincerely, The Welligent Team

  • Matthew from Pinebrook Family Answers

    November 2016

    Very Satisfied Customer!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been using Welligent for 3 years as the local admin for a mid sized non-profit agency. Welligent has exceeded my expectation in both customer service and functionality. I have yet to find something for out outpatient clinic that can't be done in Welligent! Great system to use and great people to work with!

    Review Source: Capterra

    Response: Welligent, Welligent, Inc

    November 2016

    Dear Matthew, Thank you for your review. We are glad to have you as a customer, and happy to hear that our EHR is meeting your needs! Thank you and the rest of Pinebrook Family Answers for 3 years as a loyal Welligent customer. Sincerely, The Welligent Team

  • sae jae from acmhs

    June 2016

    makes work harder for everyone

    Ease-of-use
    Quality
    Support

    Not user friendly or time efficient. takes triple the time. Many times the server is down, and you can't access the system . .. impacts patient care in a negative way.

    Review Source: Capterra

    Response: Welligent, Welligent, Inc

    November 2016

    Hi Sae Jae, We are so sorry you feel this way about Welligent. ACMHS has been a valued customer since 2012. Over the years, Welligent has committed to improving our service, support and products for our customers. We have more free online webinars and trainings than ever before, as well as a dedicated technical documentation team. We're rolling out new mobile apps, and still providing our free quarterly upgrades. I see you wrote your review before the latest Welligent V8 enhancements. This was our biggest quarterly release yet. Our IT team developed enhancements to make our EHR more intuitive, visually appealing and efficient. Hopefully you have had a better experience since the release of V8 in July! We're sorry to hear about the downtime you experienced. Welligent recently upgraded our hardware infrastructure. Since the upgrade, overall system performance has increased and up-time averages 99.99%! We would love to provide more training & speak further! The Welligent Team

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