The Customer Service provided by the onboarding team is top-notch. I felt taken care of as a newbie to Psychiatry-Cloud. I will never forget [sensitive content hidden] who practically guided me during my early days with Psychiatry-Cloud when I knew nothing. [sensitive content hidden] especially, taught me all I needed to know to get my practice up and running within the EMR and gave me every reason to continue using the platform. He went above and beyond in his training, answering my questions and concerns. Very patient and talented individual. Above all, very respectful and polite. After my training I was not left alone to continue figuring things on my own. I was handed to an account manager [sensitive content hidden] who followed up from where [sensitive content hidden] ended. Great team! I also liked that I am able to schedule my patient appointments, E-prescribe medications to my patient's local pharmacies with ease, and overall, documentation and navigating around the different tabs is easy. Psychiatry-Cloud is very user-friendly coupled with the great training one receives.

It is quite costly for someone just starting a new practice compared to others that I explored before. The pricing needs to be reconsidered. Secondly, I am required to pay extra for prescribing controlled substances, for myself and for my collaborating psychiatrist. It is costly for someone just starting a practice with nothing to show for yet. So, my state DEA allows me to prescribe schedule III to V medications but not schedule I & II. Meaning that only my collaborating psychiatrist can prescribe schedule I & II for my patients that will need it. I had to give up my privilege to prescribe even Schedule III-V by handing over everything that has to do with controlled substances for my patients, to my collaborating psychiatrist because I cannot afford paying for him and for myself.

satisfied, great experience, very accommodating, and responsive to our concerns.

great customer service Ease and accuracy of insurance verification/reimbursement monthly meeting with WRS staff, online monitoring, etc

staff not being able to look up meds once notes are signed off.

It is an easy system to use and train others on.

How long it takes to run reports and then at times they are not correct.

Overall, it is a better psychiatric/mental health software system than I've used previously. Much more user friendly, much better customer service, and a lot of features.

It's user friendly. Once you have your username and password, it's pretty self explanatory for the main functions. Customer service is swift in responding, friendly. The monthly practice meetings with all the previous month data is well presented and helpful to attain goals. Their HIPAA compliance surpasses any other I've used. The patient's seem to like the portal. I am sure there are many things the EHR does that I'm not aware of and just need to explore and ask more on how it could work better for us. I have no doubts that it has many features we are not yet utilizing or aren't aware exist.

There are a few things that could use some improvement. There have been a couple of issues that have taken longer than expected to resolve regarding the main practice "inbox" and providers seeing their messages. Internal messaging is wonderful, but when receiving messages from patient's in the portal - could use some better organization and structure. The billing component could have better training videos, documenting for each claim is non-existent. One can only add a general comment to the entire billing account. I feel the payment posting screen could be easier to read (but it's easy to use). And I wish the reports were instantaneous rather than having to wait for some data to be available. The providers also wish that instead of just having templates, that their previous note copied over to the new note (including what they've free-texted into HPI) as most have had this feature with other EHR systems.

My experience with Psychiatry-Cloud has exceeded expectations. I truly love it. I will never use another system again.

I love that I am able to run my entire practice with Psychiatry-Cloud alone. They walked us through all aspects of the build and launch with no issues. Easiest launch ever!!! In addition, customer support constantly exceeds my expectations. Tickets and phone calls are generally responded to within a few hours, sometimes in about 5 minutes. I also love the dedicated team that provides monthly meetings and feedback (regarding my individual practice) that helps me make the best of the EHR and helps me improve not only on the practice side but the business side as well.

This is not a big issues as overall documentation is not bad; however, smart phrases would be nice.