All ZENOTI Reviews
1-25 of 1,111 Reviews
Sort by
Tanya
Verified reviewer
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Celebrity Ink Zenoti Roll Out
The Zenoti team have been extremely valuable throughout the implementation of our new POS system. No request was too hard for them, they have always found a solution and gone above and beyond to help all members of our team.
PROSSimple and easy to use. The training is very user friendly - step by step process.
CONSEverything has been great about Zenoti.
Holly
Medical Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2023
Use in a MedSpa
It's been so-so. I have very mixed feelings on Zenoti overall. While it works better than our previous software (Aesthetic Record), it fell short of initial expectations.
PROSThere ARE a lot of features if you can figure out how to use them and set them up properly. We do also like that there is an App you can have for your MedSpa as well as an online booking portal.
CONSNot many good integrations for MedSpas and everything is an add-on that you have to pay more for. Kind of clunky and dated and the checkout process (especially where coupons & discounts are concerned, and using membership benefits) and membership features are not the greatest. Also not very customizable or flexible to our specific business needs. The App you get (an have to pay extra for) is very bare bones and not much you can customize.
Reason for choosing ZENOTI
Initially it seemed like Zenoti had all the features we would need.
Reasons for switching to ZENOTI
Aesthetic Record did not have very many of the features we were looking for. It was very bare bones and we needed a better POS system.
Chelsea
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Incredible Implementation Team
I wanted to take a moment to express my deepest gratitude for the outstanding support and dedication provided by your implementation team throughout the integration process. [sensitive content hidden] have been absolutely phenomenal, demonstrating unwavering support, a willingness to tackle any challenge, and offering personalized solutions that have truly exceeded my expectations. Having worked with a dozen POS platforms over my 15 years in the wellness industry, I can confidently say that Zenoti shines above them all. From the initial stages of implementation to addressing any concerns or customization needs along the way, the team has consistently gone above and beyond to ensure a seamless transition and optimal functionality. [sensitive content hidden]'s guidance and expertise have been invaluable in navigating the intricacies of the implementation process. Her attention to detail and proactive approach have instilled a sense of confidence in me, knowing that she is always there to address any issues or provide clarification. [sensitive content hidden]'s commitment to excellence and problem-solving skills have been instrumental in overcoming various challenges that arose during the integration phase. His responsiveness and willingness to explore innovative solutions have truly set the standard for exceptional customer service. [sensitive content hidden]'s personalized approach and dedication to understanding our unique business needs have been instrumental in tailoring the Zenoti platform to suit our specific requirements. His proactive communication and ability to anticipate potential hurdles have made the entire process remarkably smooth and efficient. Overall, I cannot commend the Zenoti implementation team enough for their professionalism, expertise, and unwavering commitment to customer satisfaction. Their support has been instrumental in ensuring a complete transition to the Zenoti platform, and I am confident that their continued partnership will contribute significantly to our success in the future. Thank you once again for your outstanding service and support.
CONSThe setup is quite complicated. I believe there is an area of opportunity on the sales to better set expectations of the workload for implementation. The project also started with a Project manager that was not very clear or communicative.
Jessica
Cosmetics, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed July 2023
not a good time
It is July 7th I signed my contract the beginning of April with Zenoti. I researched and I did demos with alot of companies and this had the most features relevant to my salon for the best price. it has been a complete and total nightmare. like I am so frustrated and I have already made the decision that it is not fixable and I need to switch. they insist on using Microsoft meets and doing video calls. their schedule and availability is so limited and basically on my 3 busiest days. it has never worked properly for one day. I am not computer illiterate. ive used a few programs in my 11 years working in salons and 3 years owning one. I made my own shopify website -- which isnt that hard but a lot of people cant. usually I am able to figure out the program I am using and do everything on my own. this is not the case. there are always issues and then ill go into the settings and try to figure out where the issue is and I end up detrimentally ruining more stuff that can't be taken back. which is insane and ive never had these issues on other softwares. my online booking has been down for a week twice. we get around 100 bookings a week that are usually online booking.. those have been lost appts or a massive amount of phone calls and messages for me and my staff. their zenoti university is lengthy and not helpful as the program is different if you're on computer/phone or tablet. essentially there are 3 versions you need to learn. if you're not a software programmer don't do it.
PROSThe ceo of the company called me and he was really nice and I think he honestly did want to help me and give me a better experience.. I dont think his team was able to. for all the features it was definitely the best price.
CONSonboarding takes months customer service is in India and scheduling is limited with them. I would tell them an issue I had multiple clients having and they'd say they tried it and its working.. well half my clients are having this issue so something is up.everything is very complicated. schedule would look different depending on computer/phone/iPad
Reason for choosing ZENOTI
the amount of features offered for price.
Reasons for switching to ZENOTI
fresha didnt integrate with anything and we have packages of 5,10 etc and the checkout process caused me to lose a lot of money and give a lot of free tans away
Jonathan
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Zenoti to scale operations
I have been thoroughly impressed with my company's Zenoti implementation process, led by [sensitive content hidden]. I was sincerely overwhelmed by the breadth and depth of upgrading from my Acuity-Zapier app patchwork to the comprehensive Zenoti solution. [sensitive content hidden] parsed and paced my deliverables with patience and intelligence. Their conceptual and technical expertise was most welcome and often inspiring as they performed seeming hat-tricks to reproduce my company's tailored membership programs, discount conditions and patient workflows. In moments when I was frustrated or confused, they were reassuring and quick to find workaround solutions for me. Software is only as good as its support. And for someone who has managed health care related information systems for over 20 years, this Zenoti team featuring [sensitive content hidden] blazed an unparalleled, superlative standard in both in terms of their effectiveness and friendliness. Thank you guys, thank you Zenoti.
PROSHighly customizable supported by a highly engaged implementation team.
CONSAt first, I was confused about how to model my operations in Zenoti until I was assigned to an extraordinary India based implementation team, led by [sensitive content hidden] who helped create order and sense for me.
Reason for choosing ZENOTI
Zenoti better fit my spa like business, whereas MindBody was first designed to manage classes. Zenoti is more contemporary, and can integrate with Zapier.
Reasons for switching to ZENOTI
I needed a more comprehensive solution to mirror my operational complexity and minimize the space for administrative error.
Lori
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2023
Not for us.
It is a beast to maneuver. If you like to micromanage and know coding then this may be the software for you. It has been almost a year and we still have to constantly figure how to input or find information.
PROSI liked their potential. They have some very helpful people on their teams.
CONSEverything takes multiple steps. It is not user friendly. Transfer of information was wrong and had to be fixed multiple times. An arbitrary date was placed on all MB gift cards that were transferred over and was never fixed. Their Smart Bot never really worked for us. The software, for us, was very arduous to use.
Reasons for switching to ZENOTI
Mindbody was going through big changes and became frustrating to use.
Erin
Medical Practice, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Amazing Team to Work With
Zenoti software is very adaptable and easy to pivot to suit your business needs. [sensitive content hidden] have been some of the most amazing partners I have worked with cross-functionally in launching a new platform. They were both responsive and adapted to any new question and workaround I threw their way. I have never felt so supported in a migration and am so grateful to each of them for helping to make our transition so smooth.
CONSThere are some minor features we are eager to have as a mission critical for our business such as e-prescribing.
Reason for choosing ZENOTI
They offered the most features that were critical to our business
Vendor Response
Hi Erin, We appreciate you taking the time to provide us with such positive feedback. It's affirming to know the service and support from Zenoti have lived up to your expectations. Thank you for being a Zenoti customer. We're here for you any time you need assistance or have additional input to provide. Best, The Zenoti Team
Replied February 2024
emma
Cosmetics, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
A comprehensive salon software that meets our business needs.
Overall it has been positive, the extent of learning materials, customer support has been excellent. If I wasn't tech savvy or familiar with other salon software then I do believe it could be more challenging to implement.
PROSIt's breadth and depth of features to help manage and have a comprehensive view of our salons performance and operations along with the ability to customise to our unique needs.
CONSIt's speed in general as well as payment processing - it's slow, despite us having excellent internet speeds. Lag in Zenotipay payouts, daily/24hrs would be preferred from a cash flow perspectiveUI - needs a refresh feels very outdated and not intuitive, hopefully coming soon!
Reason for choosing ZENOTI
It's breadth of features and suitability for us as a salon business
Reasons for switching to ZENOTI
Needed more comprehensive features to manage growing/expanding business
Allen
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Zenoti review
Zenoti stands out as a very feature-rich platform and was the ideal choice for our plastic surgery and medical spa practice. It offers a great blend of modern features seen at spas and traditional EMR functionality. [sensitive content hidden]l were truly exceptional in assisting us with the setup of Zenoti. Their responsiveness and assistance at every stage of the process were invaluable. Additionally, their flexibility in scheduling virtual meetings outside of regular business hours was greatly appreciated.
CONSIt currently lacks electronic prescription submission capability; I've been informed that this feature is being developed. Given the extensive range of features, setting up Zenoti requires considerable time and effort. Fortunately, our implementation team guided us through the transition from our previous EMR and scheduling system.
Jennifer
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
A+ Team and overall product
The team has been great, and helped walk us through the entire process.
PROSWe recently brought on Zenoti for our new venture into the MedSpa business. Immediately we knew we needed a EMR software that was compatible to allow for multiple users and multiple specialties (since we were trying to marry this with our existing plastic surgery practice). [sensitive content hidden] was initially in charge of the signup process, then for onboarding and the buildout we were assigned to work with [sensitive content hidden]. They utilize a dashboard called Basecamp and assigned our office staff with daily/weekly to do's which helped keep everything in order and on a timeline. We have now been using the software for approximately 2 weeks and were still working out the kinks but can already tell how much more organized this will help us be in the office. Thank you ladies for the support and gentle pushes to get this done! We are so happy to have found a company that is so hands on and truly walks you through the process. Thank you all for your time and continued support!
CONSWe are still early on in the process but so far we dont have any complaints.
Jessyca
Medical Practice, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
I LOVE ZENOTI
Zenoti reporting is amazing, [sensitive content hidden] have helped us optimize our company and configured our locations hand in hand with us to fit our individual needs.
CONSI'd love to be able to add and remove treatment notes manually to patient forms unified fields.
Vendor Response
Hi Jessyca, Your positive words about Zenoti mean the world to us! We appreciate your input and we're here to support your journey, so don't hesitate to get in touch if needed. Best, The Zenoti Team
Replied February 2024
Maria
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Couldn't be more thrilled!!!
Cannot say enough amazing things about magnificent [sensitive content hidden]!! He was the most helpful, intelligent, patient, efficient, and supportive. It was [sensitive content hidden] that made this whole migration process safe, comfortable, and we felt very valued as a Zenoti customer. He is very reliable and always came to the rescue when in need! Everyone needs [sensitive content hidden] on their team!!
CONS*************As of now, we have not encountered any problem with Zenoti.
Lisa
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Excellent System
Love love love this system. It's a more expensive system but you get what you pay for in functionality. I have the data I need to run my business and I can access that data whilst not being in the salon I can rebook clients from home ( essential for when you are in lockdown in the UK). My background is financial analytics and finance operations (previous career) and I understand the important of data and the power of knowledge that it gives you for running your business. I can make better decisions, I can track my staff performance with a click, my finance team have the data when they need it wherever their office is. No more pulling reports and then finding it doesn't give them the data they need and me having to make a car journey to run another report in the salon.
PROSThe reporting I needed reports that extract to excel as well as onscreen analytics that tell me what my business is doing as well as downloadable in a format that I do not need to doctor to use on excel. This is an amazing system. There are so many reports to choose from and I have a very happy finance team. Access to system from off-site No timing out issues meaning a trip to the salon to put back on ( unlike my previous system that ran off my machine and offered limited functionality offsite. Intelligent booking & rebooking Booking optimisation, rebooking SMS connect features 2-way texting with clients - no more missed messages Late cancellation & rescheduling charge functionality Set the rules and the system calculates where it applies. No more guessing the time and we can now blame the system and say it's automated! Staff visibility of performance Drives more accountability Ability to book on Ipad or tablet Takes the sale into the treatment room & staff have all the info they need in front of them including consultations Set up discounts & money off Set up memberships, pre payments & digital gift cards Clients can self check out - perfect for contactless transactions Card capture No more accounting nightmares with deposits Clients love it as they don't need to get their cards out at the desk and can check out quickly. They also like not having to pay a deposit when booking multiple bookings Dashboard progress vs targets - see where you are at any time
CONSCurrently no facebook and Instagram booking integration Not a deal clincher but needs to be implemented My version of SAGE is not support - hopefully in the future but team very helpful in setting up a bespoke report to get around this.
Reason for choosing ZENOTI
Functionality, advanced analysis, smarter functionality that I can set up and leave to work in the background and will help me fill my white space. Improved Client experience. Reduces labour on repetitive tasks so my reception can focus on value add.
Reasons for switching to ZENOTI
Limited access to system from off site location due to COVID-19 compared to other systems including less expensive. Unable to pull the reports I needed from offsite. Finance team unable to get the reports they needed. Critical when in a lockdown. Had to visit salon to rebook clients as the part cloud version was not easy to book large volume on. Integration with Shopify to manage my stock levels better between the shop and Zenoti - saves so much time
Vendor Response
Thanks for reviewing us on Capterra Lisa! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!
Replied October 2021
Kelsie
Consumer Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Great for managing multiple salons!
It was fantastic. The beginning phase of it was extremely all about sales which was hard because i am very "get to the point" and there was slight miscommunication on some things we thought we were going to be able to do that we didn't end up gaining access to due to [SENSITIVE CONTENT] not having the right information. But again, very minimal when it comes to all the great things we gained! Our onboarding & development team was AMAZING. We scheduled frequent calls and they were completely on target with our launch date and they were honestly so amazing. I talk to them so much they started to feel like family and I am truly going to miss them! Everything on Zenoti's end between the onboarding, development and then our Customer Success manager after going live, it was all so great an organized! They are truly there to give you anything you need and they will spend all the time needed with you to help you!
PROSSomething that I loved about Zenoti is how custom you can make it. We are a 5 location business where all of our employees work at all of our salons. Cutting down the time when it comes to running reports & running payroll has made a dramatic difference in my day to day use. Also for our salon coordinators, there are so many features that took away tons of their daily tasks because the system does it automatically. Now it has freed up more of their time to focus on being more available on the phones & helping with retention projects. Also, If your someone like me that doesn't have time to sit on hold for hours waiting for a customer service personal to get on the phone to answer questions , then Zenoti will be great for you because you have access to a 24 hour chat box that someone replies within minutes!
CONSI would say there is any cons that make a huge difference for me? I look at it as I gained so many benefits that the little things that confused me are not a big deal. The one thing that doesn't make sense to our business personally is the way the invoices operate, once an appointment is created, its considered an ope invoice. If someone "no shows" and your staff isn't on it when it comes to no showing or cancelling them, That invoice will stay open & effect payroll. Again, not a big deal as long as you have a staff that is on top of their duties, it shouldn't be an issue (:
Reason for choosing ZENOTI
The technical reports and being able to set things up at a corporate level! There is so many benefits in Zenoti to help track and grow your business.
Reasons for switching to ZENOTI
We made the switch after constant frustration with meevo. Reports were coming out inaccurate and it took months for someone to tell us WHY that was happening and at that point it becomes a legal liability if you give bonuses based off of KPI's.
Vendor Response
Hi Kelsie, thanks for taking the time to review your experience with Zenoti! We really value your feedback and look forward to helping you and your business continue to thrive. Thanks for choosing Zenoti!
Replied January 2022
Kristin
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Gets better daily
We have had several POS softwares over the years but we have been extremely happy with Zenoti. While no software is perfect, their team takes the time to check in with you and assist in making the software work best for your company's needs. Our Account Manager Sahiti has been fantastic and brings our areas of improvement back to Zenoti and we have seen real change occur. When working with other companies we have been told that nothing can be done or that they are 'working on it'. Very happy to partner with Zenoti for our success!
PROSThe software is very user friendly and the online interface is fantastic. With many customers preferring online booking to calling we have seen a great up-tick in online booking. They also included a text communication system for connecting with your clients as well as a robust email marketing suite.
CONSThey have a very complex system for inventory management that makes it hard as a single location to utilize it effectively. We understand why it is complex for chain purposes.
Reason for choosing ZENOTI
We have a large retail component and needed a software that could handle the service and retail side of our business. We also needed one that could integrate our 10+ years of data. Zenoti had that and had a beautiful interface for booking online.
Reasons for switching to ZENOTI
Booker was always buggy and they would state that it was a 'known issue' only AFTER you made a big stink. (at first they would say it was user error). The lag time to fix BIG problems was affecting our business daily. We only spent a year with them and could not WAIT to end it. Prior to that we were with Millennium for 10 years but needed to go cloud based as it was no longer supported.
Vendor Response
Hi Kristin, thank you so much for taking the time to review your experience with Zenoti! It's our goal to provide you with software and support that will help you and your business continue to thrive, and we are thrilled to learn that Customer Success Manager, Sahiti, has supported you every step of the way. We couldn't be happier to hear about your experience thus far and look forward to our continued partnership!
Replied October 2022
Rueben
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2022
A very great upcoming Product!
We started with lots of downs as our setup process and some of our other system functionalities where not working. As more and more updates started to occur and we where given a rep for the product we where able to get all the assistance we needed to get rolling. I truly enjoy the experience and functionality now for this product and it has grown exponentially since we first started with it. I truly Believe it is the best product on the market right now!
PROSThe ability to consolidate multiple functioning systems into one.
CONSThere are so many features and access to fully customize that it can get really overwhelming during setup
Reason for choosing ZENOTI
Based on capabilities and what upgrades they had in store for the next year, i identified that this is a company looking to truly listen to what a business needs how to 10x that.
Reasons for switching to ZENOTI
functionality and growth potential where the main to but consolidating multiple systems to have everything in the same place was highly critical.
David
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Great product and amazing support.
Amazing. The software is so powerful. It truly gives shop owners so much more control, allowing for a thousand more revenue stream options.
PROSI love the softwares ability to be customized to meet my stores needs. There are so many options available to make the software work for my business rather than me making my business work for the software. I also love my Customer Success Manager [sensitive content hidden]. He is so knowledgeable and helps me develop solutions to all of my requests.
CONSBecause there are so many ways to customize the software, I do find the UI to sometimes be overwhelming. I wish it was organized better. The load times for reports can sometimes be a little long. The knowledge base for self help could bee updated more often and organized better.
Reason for choosing ZENOTI
Customization and reporting.
Reasons for switching to ZENOTI
Lack of customization. Poor reporting. Poor marketing tools.
Danielle
Medical Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Love this product
I have been using Zenoti with 2 different companies I have worked with and I love it. It has some issues as you will find with any CRM/EHR, but they are constantly making updates and rolling out improvements. The main reason that we are with Zenoti today is that they have the best reporting that fit our needs as a business and are able to make custom reports for us. As a new company, this is our 3rd EHR and we are here to stay. We feel that Zenoti will remain a fit for us no matter how large we grow and they give us the reporting tools we need to grow.
PROSPros - Robust reporting & API integration
CONSCons - Organization of EMR charting, including photos and settings are difficult to navigate through, needing help from support frequently, being forced to use their credit card processor with high fees, no e-prescribe option.
Reason for choosing ZENOTI
Ability to integrate via API with our marketing system and familiarity with the product since multiple employees have worked with Zenoti in their past jobs.
Reasons for switching to ZENOTI
Pabau is a great upcoming system but we were told that we would have US support when we signed up and we didn't. It was impossible to get in contact with them especially with the 5 hour time difference. Symplast was AWFUL - don't even think about that platform.
Paola
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2020
Beware of their oversell
I was lied to at the set up. My set up was not well done. This is an expensive switch both in time, energy and I general much more expensive than the experience of Mind body. I regret daily on switching.
PROSZenoti has alot of the same booking features as their competitors. There is really nothing here that stands out. We were sold on features that are still not implemented after two years. A series of lies right from the [SENSITIVE CONTENT HIDDEN]. Stripe tip outs, stripe loyalty for franchsie and onward.
CONSTheir inventory module is by far the worst in the industry. Multi store transactions of transfers still is not working. Columns are not customizable. Reporting in general is quite shockingly poor.
Reason for choosing ZENOTI
Features that were promised.
Reasons for switching to ZENOTI
Sold on features that Zenoti still has not implemented
Vendor Response
Thanks for sharing this feedback Paola. We are very sorry that your experience did not match your expectations. We are committed to providing our customers the best support services and this should not have happened. The issue has been communicated to the respective teams and they are looking into it on priority. Our Customer success team will connect with you in this regard and we request you to please provide all details related to this issue for us to find the best possible solution. Your feedback helps us get better and we assure you to improve on our support and services going forward.
Replied September 2020
Charlie
Retail, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Great for managing multiple hair salons
As a business manager I have more oversight of how the business is performing and I am also able to support my teams better. It is early days using the software but so far the experience has been very good. I am also extremely impressed with the team that has set up the software, they have worked tirelessly to meet deadlines, and have communicated really well throughout - I like that they invite customers to Basecamp for transparent communication
PROSOur number one objective was to move to a cloud based product for remote access and to centralise our data. In this regard it has been very successful, and the Zenoti team were brilliant at importing and merging all our services and products. I think the inventory section of the software will work very well for us, help us save time ordering and help records be more accurate. The booking is very good also.
CONSI feel that scheduling could be better, so that it is easier for employees to work across different sites and for people that work in other roles (such as trainers) still be able able to be scheduled and hours worked be recorded.
Reason for choosing ZENOTI
Thoroughness in the design of the product, it includes all features required to manage a hairdressing business. I found that other solutions had features missing or features that only worked for single sire businesses.
Reasons for switching to ZENOTI
To move to a cloud based product, to centralise data, and communicate with our clients better.
Vendor Response
Thanks for reviewing us on Capterra Charlie! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!
Replied August 2020
Ryian
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
If not now, when?
Exactly what my business needed - a software package that is completely customizable to the needs of my business.
PROSI had anxiety about switching because of the potential impact it would have on my business, but in hindsight so glad I finally did. I was not happy with my former vendor and hadn't been for quite some time.
CONSThe project was lengthy and a substantial investment of time and collaboration.
Reason for choosing ZENOTI
More features.
Reasons for switching to ZENOTI
Need a software package that was more flexible towards the needs of my business. One size does not fit all.
abhinav
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2021
my experince from zenoti
It has been approx 8 years I am using Zenoti and in these 8 years I was approached by lots of other Salon software Salesperson,I have tried the Demo version of their Sofware, but Still, in 8 years I cannot find an alternative to ZENOTI This Software is the perfect Billing Solution for every Salon.
PROSI am using Zenoti Since 2013 that time It was named MangemySpa.Before Zenoti we use to do Manual Billing and accounts, after using Zenoti I found that what technology can do for Salons. Zenoti Really helped me to Streamline my Buissness,It has all the tools which a Salon owner needs to Grow his Business. It has been approx 8 years I am using Zenoti and in these 8 years I was approached by lots of other Salon software Salesperson,I have tried the Demo version of their Sofware, but Still, in 8 years I cannot find an alternative to ZENOTI This Software is the perfect Billing Solution for every Salon.
CONSthe software is little expencive in comparision to comptition software
Vendor Response
Thanks for reviewing us on Capterra Abhinav! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!
Replied October 2021
Andrea
Consumer Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2021
A great company to grow with!
Zenoti is an eager company that has a great vision but is still working on organizing themselves to support that vision. They have great teams that will help you make a success of the system and the features you have. Any time I am met with frustration I have reached out to my customer success manager or some other people I have met along the way that continue to help me, I am often directed to a team that is eager for feedback and listens to your issues and suggestions. I can honestly say that about 86% of the updates that were featured on the latest big update came from me and a few of my franchisees. I will not lie and say I haven't had issues and frustrations but that would be true for any program.
PROSI love the implementation, sales and customer success team! If you go with Zenoti try and get [SENSITIVE CONTENT] and his team, they are the most knowledgeable and helpful. The product delivers a lot of great and useful features but you have to really learn how to use it, there is always a box somewhere on another page that you forgot to click. But once you get the hang of it, it becomes super easy.
CONSI will not lie, there are some things about zenoti that aren't the best. Basically the full system is amazing and they have lots of add ons that will suite your needs, however, you will pay!!!!! We negotiated a base price and our system works and we are happy with it but I would like to get better reporting and some more efficient customer service agents (although my key point person is great the rest of the team seams more lost then helpful) but to get a better level of customer service or to get clearer reports you have to pay for the add ons. If you are willing to spend more than the base price than I think you will be happy with the system but it is on the higher end of systems in its category.
Vendor Response
Thanks for reviewing us on Capterra Andrea! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!
Replied October 2021
Kayla
Cosmetics, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed November 2022
Switching from Booker to Zenoti
Overall, our initial onboarding team has been very helpful. When we've encountered an issue, as long as it has been brought up with them we generally receive a timely response and a solution to the problem. However, many times we are instead needing to reach out to the Zenoti chat help center. Unfortunately the IT help that we have received via the chat system has been very very poor. On a few occasions, despite labeling our issue as high priority, we have not received an adequate solution till the following day. Or when we list the different things we have already tried to fix the problem on our own, the IT team regurgitates the same information back to us. It is because of this that many times we have had to find our own solutions to problems spending hours going over Zenoti help sites and reading tutorials instead of being able to work on other pressing business matters. The IT support has been so terrible that we've just about stopped reaching out to them for help altogether and have either messaged our onboarding team directly instead or found our own solutions to the problem. We're very excited for when everything is fully onboarded and running to plan because we can see the enormous potential in this software for our business, but we've definitely had a few bumps along the road that have left us quite frustrated at times.
PROSZenoti has a lot of features and customizations that weren't available to us with our previous software program. The Booking Wizard for one is an excellent feature for our front desk when looking for a provider's availability. We've also come to really love the ezConnect text feature. Many of our guests are much easier to get in touch with via text communication and this is an excellent way to do that without using any of our employee's phone numbers. I also love that we can establish prerequisites for services to ensure that when a guest is booking online they can only book certain services if those prerequisites have been completed. This has helped us to avoid some inappropriately scheduled appointments that we often had with our old software. We also now have access to a lot more specific data for our providers. For example they can now easily check their customer retention and rebook rates, they can set goals that are trackable within the system, and we as a business can better monitor our provider's use of time and adjust commission accordingly.
CONSThere is a lot of getting used to when going through the initial onboarding process because Zenoti has so many customizable features. In general these customizations are a good thing, but it can be frustrating when you are in front of or on the phone with a guest and you run in to an issue that requires adjusting a specific setting because it is not always easy to find amongst all of the other options.
Timothy
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Great UI and marketing tools
We made the switch to Zenoti two years ago after reviewing several competing software platforms. While changing software is never easy, Zenoti’s customer service team was better than expected during implementation. Since that change, I’ve been impressed with Zenoti’s features & overall UI. Before Zenoti, our marketing campaigns didn’t reside within our software and we didn’t have the capability of target segments. Zenoti’s marketing capabilities and analytics have broadened our reach and provide us guest retention tools that we didn’t have before. Zenoti’s response to technical issues or UI questions have always been prompt. Having an assigned customer success manager who has engaged in our needs and success, is just another reason why I would recommend Zenoti to any company.
PROSZenoti’s customer service team, Zenoti’s features & overall UI. Zenoti’s marketing capabilities and analytics, guest retention tools.
CONScross center guest management a bit difficult at times and sometimes multiple profiles get created when one already exists. But this does not affect POS and a merging guest feature can be used,