If we have an issue I or my staff can create a ticket for service and it is usually addressed same day.

Our main initial driver was getting a software that allowed online scheduling. We chose zHealth for that and I like that I can complete my notes from anywhere and that I can see my schedule from my phone. Our biller can work remotely, so that helped me keep my biller who has worked for us for almost 20 years.

Switching softwares is never easy, but it was worth it to get rid of our previous server-based software. I realized there was no way forward for our previous software. I wanted a company who would keep up with technology modernization and zHealth has been consistently adding new options over the past 2 years.

When we came on board with Zhealth a little over a year ago we had zoom meetings with our customer success specialist. I was given his cell phone number so I always have had a direct contact with ZHealth instead of being sent into some call center queue. When the representative we had took another job he gave his the name and phone number of our new rep. I would say there are 2 parts of the software I really like 1 is the reports feature, my chiropractic assistant does the billing for our office and she also tracks how many patient visits we have had each month. We have been doing this for 4 years and this software makes it very easy for her to access those numbers. The second feature that I really like is that my patients can be on their lunch break and schedule a same day appointment for later that day.

When I use the last visit report and put a date range in it will give me every visit that patient had during that range. I would like this to be a true last visit so I can tell when someone has not been to my office for an extended period of time, so that I can reach out to them.

The worst customer service ...

Scheduling feature and the clearing house linked to EHR

Zhealth's EHR Customer service has been the worst that I have experienced as a practitioner for over 52 years. The sales team lies to sell you on the product and fails to deliver. The Customer Service Rep/ Manager has no consideration or regard for the client's needs and has been full of excuses. It has been extremely exhausting and challenging to work with Zhealth and the customer service ... For example, they failed to provide acupuncture templates for 6 - 8 months, and we were stuck using chiropractic templates. The billing and scheduling systems have glitches ... customer service team is slow to resolve issues or never addresses them. I encourage you to save your time and money and find a better company to partner with... these guys are a sham and a scam! We recently integrated with Jane EHR and the experience has been wonderful. A much better platform and Jane's customer service is solution oriented with a smile.

We were looking for an affordable and easy to use chiropractic software for our new office. The zHealth team has been amazing from day one!

I like that it was made to fit our practice. Initial consultations included giving information about which type of setup would work best for our office AND the customer service is quick and extremely friendly.

The most difficulty has come with adding the payment processing, but I don't know if that's the software or the bank that provides the processing.

Customer service is always on top with very little delay in response time. Change and updates easily obtained.

This software is extremely user friendly and easy to teach staff. The customization and constant updates are above and beyond any other software I looked into.

I have been using the system for a couple of years and can think of no cons. Any hiccups in the transition were corrected and addressed within a respectable time frame.

Since I'm a solo practitioner I needed an EHR software that would be able to handle much of the tasks that would normally require a front desk office staff member, such as patient scheduling and office check-in procedures. It's been very helpful that patients can schedule themselves online, through a link on my website, and can check themselves in as well once they arrive at my office. It's also been great to be able to log into the software from anywhere, using a tablet or even my phone, to check my patient schedule etc. whenever I need to be out of the office during office hours. I would say overall one of the best things about the software for me has been the ability to use it from anywhere and from any device and that doing so is relatively smooth. Since the software is straightforward and streamlined and doesn't have too much bloated and unnecessary features, it runs quite fast and you wouldn't even know that it was on online web-based system due to how quickly the pages load, as long as you have a decent internet connection.

The software is quite intuitive and easy to use if you have a decent grasp of general computing and how to navigate menus. In fact there was no training included at all when I first began using the system, because it isn't really needed as long as you are a little computer-savvy. The software has built-in patient online self scheduling which automatically populates and syncs with the patient schedule on my end, as well as the option to have the patient self check-in on a tablet when they arrive at my office, both very useful features since I'm a solo practitioner. I also like the ability to check my patient schedule from anywhere using my phone, since the system is web-based and syncs across all the devices I use to access it, whether I'm at the office, at home, or out and about. There are a good amount of options, clickable boxes, and pulldown menus to help streamline the note-taking process. The SOAP note sections by default have clickable fields that cover most of the musculoskeletal type issues that a patient may be experiencing as well as text boxes to type your own detailed notes as needed. I have not yet made use of the dictation feature so I cannot speak to how accurate that is. You also have the option to copy forward sections of a previous note into a new note, as applicable and warranted, and create custom templates for routinely used sections. Also the customer support has been quite helpful and quick to act whenever I did have issues with the software.

Some features are not easily customizable on the fly but may possibly be updated per your needs by contacting the support team and requesting changes be made. There were also initially some bugs and glitches in the software when I first began using it, but many of these have been addressed through updates and contacting the support staff, who have generally been quite responsive and helpful.

Z Health was willing to listen and work with what was needed for my particular office. They can customize the program to each offices needs. There were some glitches when they first started, however Z Health was very professional to work with on the corrections.

I can dictate on this software, and it is very easy and simple to use. You don't have to go through dozens of screens to get to the final results. I also enter all of the charges while I am doing the soap and print out the HCFA at the same time. Everything is billed out the same day.

I would like to be able to list more chief complaints given by the patient. Six is not enough for an auto practice. I would like to see more detailed aging report.

Generally good. Love the cloud based software vs our previous server based. Easy to use and pretty user friendly and they keep adding new features.

Ease of charging and entering payments and auto patient communication.

The scheduling features for a single doctor office and the lack of adaptability to meet our specific scheduling requirements like blocking out time for new patients and report of findings.

Overall I like it, there's never going to be the perfect EHR system but this one has a lot of features that are easy to use.

User friendly, easy to learn, many features such as credit card payment, text reminders, messaging, and billing included

I wish I could modify my SOAP notes more, the system can be slow at times but I know they are working on that, and the clearing house they work with is tricky and slow.

fast; modifiable to fit my office especially the billing aspect

must pay to have custom forms in the software, but it is reasonable

I’ve solved my patient reminder calls. Simplified and quickened my note taking The self checkin has decreased the immediate need for a Front Desk The online scheduling is a wonderful addition that makes life grand.

The customer service and the timing of it all got me to switch. Price is great and the features are easy to use. It is customizable and I really appreciate that.

They are a growing company so there are suggestions that need to be made, however, they are more than willing to listen to improve their product.

Onboarding was easy - - over the past year they continue to evolve and improve with additional support options. Our customer service rep was, and is, outstanding. Any issues or concerns we had were addressed quickly. This company is growing and has listened to their users which is evident by updates and added features. IMO it is a great investment in your office, and if you like what you see, it will only be getting better and better. The text reminders alone have paid for the product multiple times over by drastically reducing cancelations and no shows.

Automatic text reminders have dramatically decreased cancel and no show rates. This has improved services and decreased frustration for our office. Visual layout is clean and intuitive. The integrated dictation is a really great feature. Customization options allow you to have your documentation flow very naturally. Patients can fill out intake forms online which simplifies the new patient time in the office while also improving documentation. Cloud based allows access anywhere and from multiple devices. Its a great feature for documentation, billing and to check the schedule when away from the office. Staff loves it. Customer support has been excellent.

I didn't switch sooner. We had "disconnected" procedures, and duplicate work in the past from other software product(s). zHealthEHR has greatly improved our efficiency and allowed us to feel "up to date" now with options and features that our older software did not provide.

Well a solid 9.5/10 for sure. Even with the Cons of the software they do a great job at tailoring the experience and creating a product that we have loved using these past few years.

We have looked at a lot of systems over the years and though there was some good features in many zHealth has put them all together in a simple package. What I really love is their adaptability. If something is amiss they figure out a way to make it work. Finally a software that listens to doctors and front desks people and figure stuff out.

This software still has a long way to go with aesthetics. The screen does jump some and if you are not super on the click spot the software will shudder. They don't have scrolling in many boxes that should get scrolling and so you have to scroll up and down to complete some aspects of notes and information.

zHealth has made it easier for me to be a Doctor, rather than spending so much extra time on notes, I can now spend that time helping my patients.

Integrating zHealth into our practice was very straightforward. The customer support is top notch in getting everything set up just the way you like it.

I would like there to be options to customize without having to go through customer support.

Overall, I would recommend ZHealth to providers looking for an overall easy to use program. It has all necessary functions, without a lot of added bells and whistles. Great price for the features.

Ease of use and setup. Clear, concise billing and patient accounting. Simple to setup for multiple providers. Schedule is simple to read. Love the online patient forms that integrate right into the patient file.

EOB and claims posting are not as easy as other programs I have used. Also, the reports don't offer a lot of options for narrowing your criteria.

It has been great have no reason to switch

This is a great EHR, I have used and tried out many products and it is easy to learn and the sales staff want it to look right for you and and does what you want it to. I have referred this product to many people and they love it as well.

Not a lot. I wish they were faster at making changes but I don’t check back as often as I should

No complaints

Ease of use and ease of trasferring old software contacts to new software, seamless

Customizing is slow process but worth the time

I really enjoy using zHealth for our everyday appointments , it is super simple to navigate if you don't understand a function they offer tutorial videos that really help and if not they reply fairly fast.

The only thing I would enjoy if they appointments could be set at 15 minute increments.

I have been using this zHealth for over 3 years and really enjoy how functional it is. I'm very thankful that I made the switch to using them.

I love that this software is customizable. My SOAP notes and intake paperwork are specific to my practice which has made charting so much easier and faster.

I've had difficulty getting secondary insurance billing to process properly.

Simple, yet effective. Major step forward from previous billing and paper charts. One click claim submission. Analytics.

No desktop version, all online. No custom patient text feature. Have had notes pre populate from wrong patient, if you read your notes before signing no problem.

At first I thought the software would be good, until after you sign a one year agreement and then really get into it. Then you realize you're screwed.

The customer service and the 1-year contract. It should be month to month in case you change your mind. Also the $300 training fee. Many other softwares don't have this fee.

The exceptional support system and wealth of helpful guides and articles further enhance the user experience. Integration of new features to facilitate the management and navigation of the system.

The only thing could improve it’s to be able to integrate more affordable payment intake options.

It is better than the other systems I have used.

The features I like is the built in conversation.

The reports could use more attention. More reports need to be added along customized reporting.

The support staff and his team are extremely helpful and ALWAYS answers questions immediately and helps with data and info. He helps me run reports when I need them and also advises when updates are being done tot he system regularly. Zhealth is a software that is up to date and the team is continuously making strides to make the program even more efficient.

Ease of use with the patient tabs and info, etc. can add in. It’s whenever necessary easily. Patient info is easily accessible.

Sometimes the information doesn’t get saved. But it could be our lack of being computer savvy.