The system is easy to use. Our patients love it. Customer service is always helpful. The monthly fee is easily worth the value it brings to the office and patients.

The system is super easy to use. The automatic text reminders are great. Our patients love them. It is also nice that they can reply to us directly for any changes. The happy birthday automatic texts are wonderful. The system makes reactivations and check-ins very easy for staff to do. I love that you can set them to go out at a future time so you can do them early in the morning or late at night but have them send at a normal afternoon time

I wish that we could receive pictures. We take care of a lot of pregnant women and they like to send us a picture after the baby is born. People also like to send a picture of their insurance card on occasion. We have had a few issues with the system going off-line and reminders not being sent out, however, customer service corrected the issue quickly and it didn’t affect our day

Since we've started using zingit I have less concerns about patients missing appointments because they simply don't remember they have an appointment. Our patients love that they can respond to texts that come directly to the front desk and can handle objectives easier than making a phone call. People are very busy these days. Since adding on pro level we've increased our number of reviews as well

Easy to use, and love that I can be used on multiple pc's including the option to bring up our account while I'm at home. We now use pro-level and like the add on to get reviews from patients.

It may seem silly but if the power goes out before the texts have gone out then the texts don't go out. They then have to be forced out at the next opportunity I have to call zingit. However, it's always a quick fix and our patients get their texts

Our patients and staff have found Zingit text reminders to be extremely helpful...when they work. The product itself is a great investment for any business dealing with appointment reminders. However, there are some necessary updates that need to happen on the Zingit side in terms of getting the correct information and making sure the product does what it's supposed to all the time.

Our patients love the text reminders for their appointments! Our staff likes the ability to text/notify patients from a non-personal number.

The overall layout of the mobile workstation could be easier to use and navigate. We have also had some problems with text messages not being sent out and/or sent to the wrong person with incorrect times.

I thought we had upgraded to the pro version after an email conversation with the support team but we have not had any further contact

The software is simple to use and integrates with our appointment calendar.

Patients have commented that the text messages seem unlikely to come directly to or from the doctor.

Helps to keep the missed appointments down to a minimum

automatically communicates with patients

Nothing really. It works great. My staff thinks it's great tool.

See Cons above

Text option make the patient response quicker.

On 3 different occasions, my reminders didn’t get out!!! I lost money (patient not showing up for his/her appt). Very disappointing.

Our service was outstanding from the get-go. CSR was extremely supportive and ensured that our needs were met. The general support line is FAST in their response and THOROUGH in their explanation of just about everything. We are very pleased!!!

Ease of use. Ridiculously AWESOME customer support (unlike their competitors). Reliable. It's so easy to speak with our patients now and we feel so much more connected. We are so glad we made the switch!

I wish the Front Desk Workstation was a little more savvy. I wish we could see previous conversations more easily so we could refer back when necessary. It would be nice to pull up a patient and see the most recent conversation quickly. The only other con I have is for families. We would love to use the birthday function, but we can't because it only goes out to one family member. I wish it could pull patient specifics so it could send ALL of our patients birthday reminders.

My experience the past 5 years using zing it has been exceptional. Their customer service is fast and friendly. They are willing to help troubleshoot if there is ever and issue. I enjoy using zingit. The consistency is what is so important to our practice. I would never switch.

It's so easy to use, and our patients absolutely LOVE getting text reminders. They also love being able to text us when they have to reschedule or have a quick question.

There isn't anything I don't like. I love the consistency of the program. I never have to wonder if our patients got their text messages.

ZingIt just makes so many things easier and more efficient. They’re amazing and I love them.

I love everything about ZingIt but my favorite part is the ability to quickly and efficiently speak with patients and move around their appointment if needed. They can let us know if they’re running a bit late or if they can come in early. I also love ZingIt’s Forms which has seriously altered my work life to allow patients to fill out their paperwork ahead of time. One of the best new features they offer!!

I would love the option to send emojis to our patients. A lot of our patients already try to send them to us so I’d love to send some back!

Very pleased with the service

I love that zingit is easy to use and has helpful videos. I wish I had more time to watch and implement all the features zingit has.

Nothing, I just simply wish I had more time to research the library and implement strategies that zingit features.

Zingit helps us reach out an touch our patients with gently reminders, birthday greetings, or just to rescedule an appointment without picking up the phone. Things work differently in the Era we live in and people don't answer the phone as easy as they do text.

Fast and easy communication in the 21st century.

Sometimes other people get the number we use Zingit from and they get all kinds of offers on their cell phone. It isn't from us but we don't have a dedicated line.

I love it. It helps remind the patient about their appointment. If we have change of hours it will send a quick reminder. It helps re-activate old patients. It helped a lot getting google reviews from old patients. Also, it asks our patients to write a review for us.

Nothing I love it. Keep everything the same. IF there is anything new please let me know.

Appointment reminders and recalls are done automatically. Cut down on missed appts due to reminders going out the day before. We are very happy with zingit and, most importantly, the patients LOVE it!!

Seemless...........other than the initial set up, we don't have to do a thing. Most important is the fact that our patients LOVE the text reminders and being able to communicate with our office via text.

Really can't think of anything we don't like.

I used this product for 16 months, no issues at all. Then, we updated our other software. Whatever happened, they stopped working together and my clients started getting texts when they weren't supposed to and other clients were not getting texts when they were supposed to. Likely not a zingit problem, but unfortunately I had to cancel the services as it started to cost me business.

I liked that I didn't need to worry about logging into something every day to make sure the text reminders went out to clients.

For some reason it stopped working with my other software. Not a zingit problem though.