ZirMed Ambulatory RCM software


64 reviews(4.5/5)
64 reviews(4.5/5)

ZirMed Ambulatory RCM is a cloud-based medical billing and revenue cycle management (RCM) suite for ambulatory practices including ambulatory surgical centers, obstetrics, gynecology, cardiology, gastroenterology, ophthalmology and dermatology. ZirMed helps users automate tasks related to eligibility management, claim scrubbing, reporting and more.

ZirMed’s real-time eligibility verification and coverage detection helps users and patients to confirm coverage prior to treatment, identify coverage a patient may not be aware of and estimate treatment costs. Point-of-service and self-pay payment collections options are available, as well as an online payment portal.

Patient statement tools enable users to design and send custom statements. Integration capabilities allow organizations to transmit and receive a variety of claims, payments, eligibility inquiries and other healthcare transactions. Payment analytics, remit management, explanation of benefits conversion and payer lockbox tools are also offered.

Phone support is available. Pricing is per user per month.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

64 Reviews of ZirMed Ambulatory RCM

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  • Denise from TOCA

    Number of employees: 51-200 employees

    September 2018

    Good for the price

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use.

    Pros

    I really like how I am able to send to insurance companies with ease. So much easier than other products.

    Cons

    I don't like how I'm not able to have multiple patients at once if there is a way I am not sure how to process it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Revenue Cycle

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, I like Navicure(or Waystar). There are several tabs/links to maneuver with. However, I feel like a little more training in the beginning would have been helpful. I have had to "self-teach" myself how to do a lot on the site.

    Pros

    I do like that I can look at many different areas of our revenue cycle on one screen.

    Cons

    Sometimes, this system is slow to load, which causes issues when I need answers quickly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    August 2018

    Medical Payments Made Easy!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Really easy to apply and receive payments from patients.

    Cons

    I have not encountered any issues with this software. It does everything we need it to for our day to day functions.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jenny from Children & Teens Medical Center

    Number of employees: 11-50 employees

    July 2018

    Great customer service and sales team.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    efficient claims processing, denials management, great reports with comparrisons to others in the same industry.

    Pros

    Their customer service lives up to the 3 ring rule. Customer service are very pleasant and helpful on the phone. If your question is beyond that department they listen to all of your questions or concerns and directly transfer you to the right person/department to help with your needs. I am been very happy with their live training. The videos for additional tools and training are very specific you are able to accomplish what you need to learn. I have found the sales team to be very accommodating when renewing products. I have found their fees for the credit card /Payleap to be the best prices out there.

    Cons

    Not able to interface payments directly in to our EMR software. I know they have plans to eventually make this happen. I am hoping it will be soon.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • derek from EAST JEFFERSON MEDICAL CLINIC

    Number of employees: 11-50 employees

    June 2018

    Used mainly for confirming insurances are valid/active

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Day to day insurance validity checks and billing that has a set price per bill instead per page. National address database check before sending bills to the wrong clinic

    Pros

    Able to run my clinic day to day knowing that patients have valid insurance and possible deductible amount. Allows us to give best patient care without unknowing giving the patient a big bill that will be from care rendered and deductible amount. Zirmed increases my clinic's ability to inform patient of deductible amounts prior so that patient understands amount they may be billed and the reason for the bill. From this, it gives patients the autonomy in their care. Zirmed also has a billing service that allows for import from billing software with set prices per bill (not page) and it checks a national database with address to make sure the bill is going to the correct patient.

    Cons

    The may con I have had with this is that our clinic representative left the company and we were not informed and the phone number wasn't reassigned or disconnected, which left me waiting for a return call that never came. After calling customer service, I was then reassigned

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Doug from InBody Chiropractic

    Number of employees: 2-10 employees

    June 2018

    This provides a solution for your medical warehouse billing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great way to simplify claims processing.

    Pros

    If you are a large practice, this program can save you time and money by simplifying the claims processing for you.

    Cons

    If you are not a large practice, this may not be the best choice. I have been on paper forms for quite a while and it is difficult to change.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brice from Anchorage Pediatric Group

    Number of employees: 11-50 employees

    May 2018

    Our company uses Navicure as our healthcare billing clearing house

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    They do their job well enough and their platform is pretty easy to use - it even comes with the ability to edit failed claims right there on their platform.

    Cons

    They'll lock you into a contract and aren't very forgiving regarding notice to terminate said contract, even years after having been with them.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Thierry from Visiting Nurse Service of New York

    April 2018

    Zirmed provides excellent revenue cycle management, it is easy to use and responsive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    For my company, this product offers revenue cycle management and auto insurance verification. Contracting with Zirmed has allowed the organization to speed up their verification process and provide visits to patients faster.

    Cons

    As with every service, the software is not infallible. Quite unfortunately so, since it is an accurate product. Where it fails is with insurances that are not verified or for those that do not reach the clearing house, the insurance processor has to revert to a manual process to verify eligibility.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Nate from TMACOG

    Specialty: Other specialty

    Number of employees: 11-50 employees

    April 2018

    Absolutely Best In Class Billing Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It really is best in class. Easy for billing, has long list of insurance companies they interface with, the only thing that could be improved would be eligibility checks.

    Pros

    Has integrations with almost every possible insurance company in the States. Easy to make edits and track payments. Has fantastic denial tracking and easy to make re submissions on denials. Eligibility checks are also fairly easy even though its probably its weakest component.

    Cons

    Eligibility checks could be improved somewhat. The reports are nice, but are time consuming to go through. No easy way to see if patients insurance has changed without going through them one by one.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Brittany from Columbia Urological Associates

    Specialty: Urology

    Number of employees: 11-50 employees

    March 2018

    6 Years of Use-Happy Customer

    Ease-of-use
    Functionality
    Quality
    Support

    We were a fairly small practice when we started with Navicure (8 physicians) and grew to almost 30 providers. Navicure worked great even as we grew.

    Pros

    The messaging system you can use for issues/questions is usually responded to pretty quickly, reps are nice via telephone also. Easy system, user friendly. Didn't require much training. it gives you the option to correct claims directly in Navicure, or cancel and resend from your billing system. Printable reports when needed, easy sorting.

    Cons

    There aren't really any I recall, but it would have been very nice to have two way communication (meaning the changes made in Navicure would be sent back to the billing system). For this reason we chose to cancel the claims and correct them in the billing system to avoid the possibility of forgetting to update in the billing system after it was done in Navicure.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    February 2018

    Great, easy way to see front-end rejections and access transmitted claims.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Separates each client by system and shows individually and total rejected claims. Can see claims of all statuses at any point in time.

    Cons

    So many e-mails about every little thing and multiple each day. Really easy to cancel claims even if the problem was not fixed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Christina from River Cairn Counseling, PC

    Number of employees: 1 employee

    February 2018

    Wonderful costumer service, good training provided for new clients.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of billing, great costumer service.

    Pros

    Ease of billing claims, being able to see which claims are denied easily and what problems may need fixed.

    Cons

    Can be confusing to navigate, and the claims don't seem to register by date of submission. Can be difficult to find a specific claim I am looking for from the hundreds.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lisa from Brackett Rheumatology

    February 2018

    Navicure is an easy software to learn. It helps with electronic billing and claims follow up.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Quick turn around on reports to know if claims were accepted or denied and ability to send claims electronic.

    Cons

    Don't know how to interpret some of the reports. They offer so many that I don't always know which ones are best.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nathan from UCSF

    January 2018

    Navicure has been an excellent partner in revenue cycle management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Navicure has been an excellent partner in revenue cycle management. It's ease of use and intuitiveness is first rate.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Cyrena from Jackson Healthcare

    Number of employees: 1,001-5,000 employees

    January 2018

    Using Navicure for the 1st time was fairly easy.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easier way to find the reason of the rejected and denied claims daily.

    Pros

    Navicure is absolutely great for daily reporting! There are various reports that can be review such as the daily productivity, rejection and denial type on your claims. You can work them by the denied reason, insurance company or the dates of service.

    Cons

    Some of the rejections reason/descriptions are not that clear and sometimes will need the help from customer service to determine the best way to fix however here is short wait time to get assistance. The rejection also sometime duplicate in more than on category but when one is completed it does remove it's self from the other categories as well.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Faith from AAD

    Specialty: Dermatology

    Number of employees: 51-200 employees

    November 2017

    Excellent

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I find the product easy to use. The display is user friendly. The charts and reporting are very helpful.

    Cons

    It's cumbersome to have to enter information in more than one area for database setup and for searching.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kassy from Artisan O & P

    Number of employees: 2-10 employees

    October 2017

    I have been using Zirmed for over a year now and it is everything I need it to be.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    All in one claim processing.

    Pros

    Claims billing, makes my job faster and easier, I love that I can bill almost every insurance with just the one program. I also LOVE the electronic EOB's and the fact that the auto populate in my practice management software.

    Cons

    The only thing I would be able to say is less than Ideal is the patient statement section. It doesn't always send statements in a timely manner. After my initial setup my statement went out, but the next month I uploaded statements again and was told that there was a margin error. It was fixed but it caused a delay in statement processing.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kenneth from Cornerstone

    October 2017

    Do not sign long term contract w/ Navicure. You will regret it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    They do process your claims. Make sure your contract w/ Navicure is month to month. You will regret it if you do not.

    Cons

    I find the Gateway tools to be more productive. Do not sign long term contract w/ Navicure.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Navicure, ZirMed

    October 2017

    Hi Kenneth, thank you for your review. We apologize that your long-term contract experience with us was unsatisfactory. At Navicure, we do uphold the full terms of our contracts, which is why you were unable to cancel your service early. If you have any questions or concerns about this, please don¿t hesitate to contact our client services team at 770-342-0800.

  • Kirk from Hematology Oncology Associates of CNY

    Number of employees: 201-500 employees

    September 2017

    Navicure helped us streamline our EDI process and saved us hours of work every week!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Streamlining Processes and Saving time.

    Pros

    The ability to track every claim through the entire process and having almost all of our ERAs in 1 place.

    Cons

    We were not able to directly interface our current software or upcoming software with Navicure and had to download each ERA separately.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michelle from Colorado Springs Internal Medicine

    Number of employees: 11-50 employees

    September 2017

    EASY TO USE AND NAVIGATE

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    all listed on the previous page

    Pros

    The appeal letters that I have yet to use. The multiple ways to look up EOB's and claims. Ease of Navigation & use.

    Cons

    Some of the errors are a pain, but I've learned to work through them with help the help from the message center. I do not like the fact that when I print an EOB with more than 50 claims. It will not print the whole EOB.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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