ZirMed for Hospitals Software


ZirMed for Hospitals is a cloud-based revenue cycle management suite suitable for hospitals and health systems. Key features include charge integrity, patient payments, contract management, accounts receivable management, eligibility, denial avoidance and coverage detection.

Users can link professional and institutional charges, view configurable reports and dashboards, manage audits, track missing charges and access predictive analytics. A proprietary rules engine helps users manage accounts receivable workflows and payer/payment management. The contracts wizard loads contracts in real time, and contracts are maintained in a central database featuring what-if scenarios, scorecards and alerts.

ZirMed’s claims reimbursement features include claims management, claims monitoring, payment analytics, denial and appeal management, remit management, remit and deposit management, explanation of benefits conversion and payer lockbox tools. The suite also offers real-time eligibility verification and coverage detection to identify coverage patients are not aware of.

Phone support is available. Pricing is per user per month.

Charge integrity
Charge integrity

Charge integrity

Claims management

Claims management

Payer payment

Payer payment

Contract management

Contract management

Denial management

Denial management

Patient payment

Patient payment

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10



68 Reviews of ZirMed for Hospitals

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 68 reviews

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Lauren from FYZICAL MetroWest

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Great Clearinghouse

I have used Waystar for three years (when it was Zirmed first), and I have never had any major issues. They help me resolve not just issues with their service or website, but with claims as well when the insurance says there is a timely filing or other filing issue.

Pros

I love how Waystar has EVERYTHING - claims, eligibility, patient payments, remits. And the reporting makes it easy to track what claims haven't been paid, or where there are errors in your claims that are preventing it from being paid. Appealing claims on Waystar is super easy, and tracking down claims that were paid but somehow didn't get into your EMR is also really easy.

Cons

The set up is a little cluttered, but no big deal in the grand scheme of things.

Review Source: Capterra

Mai from Gerihealth LLC

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Poor customer support

We switched our EMR system and when asked to port our account no one seems to have any quick resolution. We are going on the second month unable to bill and access our account. Customer service will promise to call and don't. And when you answer their questions of preference to your account nothing is done until you call again. And no one can help you except for the first person that started the case. And it's a complete run around of no one being able to communicate. They instruct you to do something and then another person says you can't do it. Then tells you they need sales to call you back to get it set up and no one calls. Just a simple answer of how much and what is needed to port your account will be like building a house from scratch! Maybe they've gotten too big that they've hired techs and customer service that are not trained in their own product.

Pros

comprehensive payer list and easy function

Cons

extremely poor and slow customer service.

Review Source: Capterra

Jennifer from Buffalo Wheelchair

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great EDI Product!

We have been using multiple modules of the product since 2010. We have reviewed and tested many other competing products over the years, that promise the same functionality for a lower price, but when it comes down to it none can compare!

Pros

Easy to use, and Track your Data, for Electronic Claim Submission, Remits and Patient Payments.

Cons

it is somewhat difficult to report on data for multiple locations at one time.

Review Source: Capterra

Mary Ann from Middle Creek Medical Center

Specialty:  Urgent care

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Zirmed Review

I really like this program.

Pros

ZirMed is user friendly. My personal use is from a deposit and balancing practice of Credit Card entry and posting payments. ZirMed has many functions to posting claims , payments, etc.

Cons

I really haven't found a con in the part of ZirMed that I have been trained to use on a daily bases.

Review Source

Denise from TOCA

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Good for the price

Easy to use.

Pros

I really like how I am able to send to insurance companies with ease. So much easier than other products.

Cons

I don't like how I'm not able to have multiple patients at once if there is a way I am not sure how to process it.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Revenue Cycle

Overall, I like Navicure(or Waystar). There are several tabs/links to maneuver with. However, I feel like a little more training in the beginning would have been helpful. I have had to "self-teach" myself how to do a lot on the site.

Pros

I do like that I can look at many different areas of our revenue cycle on one screen.

Cons

Sometimes, this system is slow to load, which causes issues when I need answers quickly.

Review Source: Capterra
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Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Functionality

August 2018

Medical Payments Made Easy!

Pros

Really easy to apply and receive payments from patients.

Cons

I have not encountered any issues with this software. It does everything we need it to for our day to day functions.

Review Source: Capterra

Jenny from Children & Teens Medical Center

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Great customer service and sales team.

efficient claims processing, denials management, great reports with comparrisons to others in the same industry.

Pros

Their customer service lives up to the 3 ring rule. Customer service are very pleasant and helpful on the phone. If your question is beyond that department they listen to all of your questions or concerns and directly transfer you to the right person/department to help with your needs. I am been very happy with their live training. The videos for additional tools and training are very specific you are able to accomplish what you need to learn. I have found the sales team to be very accommodating when renewing products. I have found their fees for the credit card /Payleap to be the best prices out there.

Cons

Not able to interface payments directly in to our EMR software. I know they have plans to eventually make this happen. I am hoping it will be soon.

Review Source: Capterra

derek from EAST JEFFERSON MEDICAL CLINIC

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Used mainly for confirming insurances are valid/active

Day to day insurance validity checks and billing that has a set price per bill instead per page. National address database check before sending bills to the wrong clinic

Pros

Able to run my clinic day to day knowing that patients have valid insurance and possible deductible amount. Allows us to give best patient care without unknowing giving the patient a big bill that will be from care rendered and deductible amount. Zirmed increases my clinic's ability to inform patient of deductible amounts prior so that patient understands amount they may be billed and the reason for the bill. From this, it gives patients the autonomy in their care. Zirmed also has a billing service that allows for import from billing software with set prices per bill (not page) and it checks a national database with address to make sure the bill is going to the correct patient.

Cons

The may con I have had with this is that our clinic representative left the company and we were not informed and the phone number wasn't reassigned or disconnected, which left me waiting for a return call that never came. After calling customer service, I was then reassigned

Review Source: Capterra

Doug from InBody Chiropractic

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

This provides a solution for your medical warehouse billing

Great way to simplify claims processing.

Pros

If you are a large practice, this program can save you time and money by simplifying the claims processing for you.

Cons

If you are not a large practice, this may not be the best choice. I have been on paper forms for quite a while and it is difficult to change.

Review Source: Capterra

Brice from Anchorage Pediatric Group

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Our company uses Navicure as our healthcare billing clearing house

Pros

They do their job well enough and their platform is pretty easy to use - it even comes with the ability to edit failed claims right there on their platform.

Cons

They'll lock you into a contract and aren't very forgiving regarding notice to terminate said contract, even years after having been with them.

Review Source: Capterra

Thierry from Visiting Nurse Service of New York

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Zirmed provides excellent revenue cycle management, it is easy to use and responsive

Pros

For my company, this product offers revenue cycle management and auto insurance verification. Contracting with Zirmed has allowed the organization to speed up their verification process and provide visits to patients faster.

Cons

As with every service, the software is not infallible. Quite unfortunately so, since it is an accurate product. Where it fails is with insurances that are not verified or for those that do not reach the clearing house, the insurance processor has to revert to a manual process to verify eligibility.

Review Source: Capterra

Nate from TMACOG

Specialty:  Other specialty

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Absolutely Best In Class Billing Software

It really is best in class. Easy for billing, has long list of insurance companies they interface with, the only thing that could be improved would be eligibility checks.

Pros

Has integrations with almost every possible insurance company in the States. Easy to make edits and track payments. Has fantastic denial tracking and easy to make re submissions on denials. Eligibility checks are also fairly easy even though its probably its weakest component.

Cons

Eligibility checks could be improved somewhat. The reports are nice, but are time consuming to go through. No easy way to see if patients insurance has changed without going through them one by one.

Review Source

Brittany from Columbia Urological Associates

Specialty:  Urology

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

March 2018

6 Years of Use-Happy Customer

We were a fairly small practice when we started with Navicure (8 physicians) and grew to almost 30 providers. Navicure worked great even as we grew.

Pros

The messaging system you can use for issues/questions is usually responded to pretty quickly, reps are nice via telephone also. Easy system, user friendly. Didn't require much training. it gives you the option to correct claims directly in Navicure, or cancel and resend from your billing system. Printable reports when needed, easy sorting.

Cons

There aren't really any I recall, but it would have been very nice to have two way communication (meaning the changes made in Navicure would be sent back to the billing system). For this reason we chose to cancel the claims and correct them in the billing system to avoid the possibility of forgetting to update in the billing system after it was done in Navicure.

Review Source
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Great, easy way to see front-end rejections and access transmitted claims.

Pros

Separates each client by system and shows individually and total rejected claims. Can see claims of all statuses at any point in time.

Cons

So many e-mails about every little thing and multiple each day. Really easy to cancel claims even if the problem was not fixed.

Review Source: Capterra

Christina from River Cairn Counseling, PC

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Wonderful costumer service, good training provided for new clients.

Ease of billing, great costumer service.

Pros

Ease of billing claims, being able to see which claims are denied easily and what problems may need fixed.

Cons

Can be confusing to navigate, and the claims don't seem to register by date of submission. Can be difficult to find a specific claim I am looking for from the hundreds.

Review Source: Capterra

Lisa from Brackett Rheumatology

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Navicure is an easy software to learn. It helps with electronic billing and claims follow up.

Pros

Quick turn around on reports to know if claims were accepted or denied and ability to send claims electronic.

Cons

Don't know how to interpret some of the reports. They offer so many that I don't always know which ones are best.

Review Source: Capterra

Nathan from UCSF

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Navicure has been an excellent partner in revenue cycle management

Pros

Navicure has been an excellent partner in revenue cycle management. It's ease of use and intuitiveness is first rate.

Review Source: Capterra

Cyrena from Jackson Healthcare

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Using Navicure for the 1st time was fairly easy.

Easier way to find the reason of the rejected and denied claims daily.

Pros

Navicure is absolutely great for daily reporting! There are various reports that can be review such as the daily productivity, rejection and denial type on your claims. You can work them by the denied reason, insurance company or the dates of service.

Cons

Some of the rejections reason/descriptions are not that clear and sometimes will need the help from customer service to determine the best way to fix however here is short wait time to get assistance. The rejection also sometime duplicate in more than on category but when one is completed it does remove it's self from the other categories as well.

Review Source: Capterra

Faith from AAD

Specialty:  Dermatology

Number of employees:  51-200 employees

Ease-of-use

Functionality

November 2017

Excellent

Pros

I find the product easy to use. The display is user friendly. The charts and reporting are very helpful.

Cons

It's cumbersome to have to enter information in more than one area for database setup and for searching.

Review Source

Displaying 1 - 20 of 68 reviews