We had a scheduled audit from the state. To ensure compliance with government regulations, we reached out to the customer support team of the system we use to request customization that would meet our specific requirements. They responded promptly and efficiently, even over the weekend, to ensure that all the necessary features were in place. Their support will be instrumental in helping us pass the audit and maintain compliance with government rules and regulations. I am highly satisfied with their service.

The team is fully cognizant of their actions and maintains a highly skilled customer service department that is consistently accessible and accommodating.

Thus far, everyone has been very supportive and friendly.

The creators of Zoobook came from the field of Substance Use Disorder and Mental Health treatment, and they understand what is needed in an EHR. Not only is the software HIPPA compliant, but it takes into account the Licensure, Accreditation, and other regulatory requirements to which SUD/MH Agencies must comply. The "Provisional" Accounts are great for site visits when outside sources must review charts.

I would like to have a more comprehensive Zoobook User Manual available to assist with the training of new staff. The current user manual is very basic and does not cover many aspects of using the program.

I have not transitioned to the new system I am in the process of implementing Zoobook services.

The trainer was patience and understanding

The transition from the old system used.

There have been ups and downs. I love [sensitive content hidden], he's been great but I don't think he has a clear understanding of what is ready to roll and what isn't. Training has been frustrating.

I love how colorful it is and the daily reminders.

The issues that we are having getting things implemented, getting staff trained, and everything costs extra. Definitely not a fan of that.

It has been a difficult roll-out. Zoobook has been good about adapting the program to fit what we need. They were the only software willing to make changes for our unique practice.

Web-based format Teams' willingness to adapt program to meet our needs

Difficult to set up - needs to be simplified Not yet able to get the reports I need