--- title: "EMS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of EMS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if EMS is a good fit for you!" source_url: "https://www.softwareadvice.com/meeting-room/ems-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Space Management Software](https://www.softwareadvice.com/space-management/) / [EMS](https://www.softwareadvice.com/meeting-room/ems-profile/) / EMS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/meeting-room/ems-profile/) Reviews [Alternatives](https://www.softwareadvice.com/meeting-room/ems-profile/alternatives/) # EMS User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 76 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 3.7/5 - Value for money: 4.0/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 31 reviews (41%) - 4 stars: 39 reviews (51%) - 3 stars: 5 reviews (7%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It provided good visibility and control of the energy systems and supported effective monitoring and operation of the solar and battery assets. While some functions could be more intuitive to navigate, the system generally met its objectives and provided the information needed to manage the plant effectively - Markups are quick, the revision history provides full traceability, and day-to-day use by site is easy (as long as the metadata is complete so that the drawings are findable) - Additionally, it would be beneficial if the archival view in the map viewer displayed the document creation year rather than the upload date, as this would make it easier to identify relevant historical records. ### Most mentioned cons - However, the UI for file lookup and document viewing could be more intuitive, and the download option is not easy to find. - We utilized this platform for nearly 20 years before migrating to a new event management software. Though EMS was priced very low, the capabilities of the software, lack of modern user interface updates, and basic functionality left us with very little room to grow and integrate our various processes under EMS. - Tracking of the work I have done is really hard to follow. ## EMS customer reviews Showing reviews 1-25 of 76 (page 1). ### Updated EMS review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 5001-10000 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I’m happy with EMS. It is pretty user friendly and easy to learn when teaching others. As mentioned before though, it would be very nice if it worked on Apple products. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the ease of scheduling events and multiple venues at once. I also appreciate the ability to copy over events and roll them over to future years so you aren’t having to completely start from scratch. #### Cons The things I like the least about EMS is definitely the fact that it does not work on Apple products. In addition, the fact that there is not an undo or redo button. These two features would make the software so much better and would give me the ability to rate it 5 stars. --- ### Useful, though take some time to learn - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Mining & Metals - Company size: 501-1000 employees - Product usage: less than 1 year · monthly - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Useful, but still requires a large learning curve. It seems like it will continue to be a good tool as we learn how to use it more. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 3/5 #### Pros Being able to search inside of documents, making life a lot easier when looking for unknown documents. #### Cons Tracking of the work I have done is really hard to follow. I know I have submitted changes to a document and I cannot always find where those changes are at. --- ### RedEye DMS - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Utilities - Company size: 51-200 employees - Product usage: 3-5 years · weekly - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Accruent RedEye DMS is a reliable and effective document management solution for document control, supporting operational efficiency, and ensuring accurate records are available throughout the asset lifecycle. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Accruent RedEye DMS is a robust document management system that provides strong document control, version management, and engineering drawing access. It is particularly useful for managing asset information and maintaining compliance. #### Cons Improvements to the user interface, search performance, and overall ease of use would further enhance the experience. --- ### Capterra RedEye User Experience - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Oil & Energy - Company size: 501-1000 employees - Product usage: 1-3 years · weekly - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I haven't used the workflows yet, but the rest of the interface feels comfortable to use and I'm getting better at reducing the search artefacts with the system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The search engine is reasonably strong and helps me find what I'm after. The interface is easy to follow. The collection function is very helpful, as are the favourite searches to make finding artefacts more efficient. #### Cons The way we have set up categories and folders isn't very intuitive, but that's not the softwares failing. It takes a long time to 'print' drawings sometimes, and it is not always obvious when they can be downloaded. The drop down menus and options are not always obvious. --- ### Powerful and Easy-to-Use Information Management System - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Utilities - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, EMS has been a reliable and effective solution for managing and retrieving information. The platform's strong search capabilities improve productivity and help users quickly access critical records and documents. While there is room for improvement in the user experience, the system consistently performs well and meets our operational requirements. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros Fast and efficient search functionality that makes it easy to quickly find the information and documents I need. #### Cons The user interface can feel dated at times, and some advanced features require additional training to use effectively. --- ### Principal Protection Engineer - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it is good product. Any updates on the QR codes, may be better. Looking forward to update on printing it faster. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Very user friendly to search a document. All metadata is working well. Zooming a document is also working fine, without printing at fist instance. #### Cons To print the selected document from the home window, instead of going inside another window to print. Also printing it takes little longer time, would be better prompt print to PDF. --- ### Reliable and Powerful Event & Workspace Management Solution - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, EMS is a reliable and feature-rich event and workspace management solution. It has helped improve scheduling efficiency, reduce booking conflicts, and provide better visibility of resource utilization. While there is room for improvement in the user interface and ease of administration, it is a solid platform for organizations with complex meeting and event management requirements. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros EMS provides a centralized platform for room booking and event scheduling, making it easy to manage meeting spaces across multiple locations. The interface is intuitive for day-to-day users, and the Outlook integration helps streamline booking workflows. It also offers strong reporting capabilities and flexible configuration options for different business needs. #### Cons The interface can feel dated in some areas, and advanced configuration or administration often requires specialized knowledge. Performance can occasionally slow down when handling large datasets or complex recurring bookings. Some features could also be more intuitive, reducing the learning curve for new users. --- ### Feedback on EMS Features, Navigation, and Document Accessibility - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Civil Engineering - Company size: 501-1000 employees - Product usage: 3-5 years · monthly - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with EMS has been positive, and I particularly find the map feature very useful for locating work sites and viewing documents associated with specific locations. However, the UI for file lookup and document viewing could be more intuitive, and the download option is not easy to find. Additionally, it would be beneficial if the archival view in the map viewer displayed the document creation year rather than the upload date, as this would make it easier to identify relevant historical records. I would also appreciate greater emphasis on ensuring users upload the latest as-built drawings, as these are the documents we rely on most frequently in our day-to-day work. Having the most current as-builts available would improve accuracy, efficiency, and overall usability of the system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The map feature is extremely helpful for locating work locations quickly and accurately. It provides a clear visual reference, making navigation much easier. Additionally, the document view integrated with the location information adds significant value, as it helps users access and review relevant documents in the context of a specific location. Overall, this functionality improves efficiency, enhances user experience, and makes location-based work management much more convenient. #### Cons What I like least about EMS is the UI for file lookup and document viewing, as it is not very intuitive and makes it difficult to quickly find and access files. Additionally, the download option is not easy to locate and should be made more visible and user-friendly. Another improvement would be in the map viewer's archival feature. It would be much more helpful to display the year the document was created rather than the upload date, as this provides more meaningful context when searching for and reviewing historical documents. These enhancements would significantly improve usability and the overall user experience. --- ### Experienced-based evaluation - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Mining & Metals - Company size: 201-500 employees - Product usage: less than 1 year · weekly - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its readily available and user friendly as well. I would like to learn more about the EMS app to align myself with the changes happening in the user environment. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Very user friendly. When using the EMS app, there are areas/features of the EMS app that I would really love to learn about which will enhance my user experience skills #### Cons Not well versed into using other features in the EMS app. When using the EMS app, there are areas/features of the EMS app that I would really love to learn about which will enhance my user experience skills --- ### Electrical Engineer - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Utilities - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with EMS was positive. It provided good visibility and control of the energy systems and supported effective monitoring and operation of the solar and battery assets. While some functions could be more intuitive to navigate, the system generally met its objectives and provided the information needed to manage the plant effectively #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros What I liked most about the EMS was the centralized visibility and control it provides across the solar and battery systems, making it easier to monitor performance, manage energy flows, and support reliable operation #### Cons The biggest challenge was the amount of configuration and data validation required to ensure reliable operation and communications between systems --- ### Easy to navigate - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: 3-5 years · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used EMS for over 10 years and its been the best scheduling program I have used so far. I handle the reservations for over 150 spaces. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The grid style "Book" makes it easy to see all rooms/buildings at once on any given day. Easy to cancel one booking within a reservation without having to cancel the whole recurrence. Easy to navigate. #### Cons Takes a while to refresh after "reviewing" or using other buttons. . Also, I have experienced a glitch when users go online to make changes to a recurrence. it doesn't always change back to "Web Request" in my dashboard. I have been working with Accruent for almost a year about this glitch. --- ### Keeping my campus running smoothly - Overall rating: 5/5 - Reviewer: Bobbi S. - Industry: Higher Education - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been a good one. We transitioned over from a different system during a tumultuous work time, and I was able to learn the system and keep our event management working. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's so easy to use when setting up events and for my external users to request usage of a location on our campus. Plus pulling reports is so easy and I can adjust to pull the exact data I need. #### Cons I wish I could get email notifications when I get a new request and sometimes a new request does not show up in my current notification report. --- ### South Dakota State University - Event Services - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Higher Education - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've been working on the platform since 2007. Back then, we used the program more like a glorified calendar. Since then, we've put the program to the test. We received administrative support to have all campus spaces, including departmental controlled areas to give a better snapshot of what's happening on campus at any given time. We've developed a number of mandatory UDF's that need to be completed at intake. The UDF's request info on the number of attendees, food service/catering requests, parking needs, indicate if the reservation/bookings are displayed on our university calendar, requests for after-hours building access and so on. I know there are other features we have yet to implement, but thus far, the system has been invaluable in helping efficiently schedule university facilities and resources. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros South Dakota State University has been utilizing EMS since 2000, first in a limited capacity for our facility to now, where it's evolved into the central clearing house for all things events! Our office is the administrator for the program and we provide training on standards and practices, so we have consistent event data across the university. We have automated reports, area service orders, reminders, approvals and confirmations that go to our clients and service providers. My Event Services area uses EMS for all invoicing, and our campus is slowly working towards migrating all departmental invoicing to a centralized bill driven by EMS. Recreating annual events is a breeze as legacy events are easily duplicated and modified. Overall, it's an excellent product with amazing customer service. #### Cons I do wish that there was a mobile desktop app. That would be helpful for some of our campus facility managers. BUT we've expanded access to the web app and are convinced that using the app as a self-service portal will allow the facility managers to simply approve/deny any requests that come into their facility. Web request notifications could be addressed once the facility managers get back to their desktops. --- ### LOVE EMS for College Campus - assist with strategic initiative - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Higher Education - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use both desktop and Web. The desktop is very wonky with the extra steps. We have many UDF that benefit us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Accruent academy and support from staff. We have created our own training videos using some of the academy's ideas to help our staff excel in capturing the proper information. #### Cons Need to capture more logistical information (volunteers, staff assignments, etc) and general budget. --- ### Comprehensive and Reliable Scheduling Solution for Enterprise Needs - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 501-1000 employees - Product usage: a free trial · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Accruent EMS has been positive. It is a powerful and reliable solution for enterprise-level room and resource scheduling. With continued UI improvements and streamlined configuration processes, it could become even more user-friendly and efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like EMS for its Robust scheduling and space management capabilities. The platform makes it easy to manage room bookings, resources, and services in a centralized system. The reporting features are also very helpful for tracking utilization and optimizing workspace efficiency. Additionally, the system is highly configurable, which allows organizations to tailor workflows based on their operational needs. #### Cons The user interface can feel somewhat dated and may require training for new users to navigate efficiently. Certain advanced configurations and integrations can also be complex to set up without technical support. In some cases, performance may slow down when handling large datasets or during peak usage times. --- ### efficient and easy to use the tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Civil Engineering - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Uploading process for the documents are vey easy and also no need redo the title modification and contact documentation will take care by automatically #### Cons Very efficient and quick way to find the relevant documents which save lots of time for the engineers --- ### Georgia Tech Professional Education (GTPE) - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: 3-5 years · weekly - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Easy to use! Looking forward to all updates upcoming. The mobile app will be a great aid when doing onsite tours as well as the ability to update reservations offsite. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and looking forward to the mobile and AI integrations! I've utilized EMS with Banner and still found the usage easy. #### Cons Screen size. My eye site is not 20/20, so I've encountered issue of being able to see the screen easily. I've been to navigate around this issue for the present. --- ### Easy Scheduling - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: less than 1 year · daily - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy way to schedule appointments and verify insurance eligibility. #### Cons There are sometimes glitches in the system but they are usually fixed same day. --- ### EMS Survey - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very disppointed with support a couple years ago but now it's a bit better. It still would be nice if there was an online chat option for help here and there with the sysem. I usually have to search and search the help documentation and take a few guesses if I need to implement something new. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like that it will not allow me to double book anything... unless I really insist. I like the calendar feature #### Cons It's very hard to figure out and find features that help to get the job done. Support to do so was very poor but seems to have gotten better lately. There's a strange, back-door type method to fix the configuration on a combo room but I appreciate knowing the trick #### Vendor response Thank you for your honest feedback! At Accruent, we strive to meet your needs and expectations at all times, and this input will help us further improve. We will pass your feedback along to the product and support teams. Replied March 2024 --- ### EMS - Great product, unlike others out there - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered We've been using EMS since early 2013 and have implemented several buildings, teams and other things since then. We have recently expanded to our academic classes as well #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The usability and functionality of the product The wizard The tools - especially the ability to manipulate certain pieces of the reservation The reporting and queries #### Cons The 50 character limit on so many things The inability to copy diagrams easily The user interface (which may be fixed) The boxy-ness of the desktop client (which may be fixed soon!) --- ### EMS the good and the bad - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered I schedule, run reports, add academic classes #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Being able to create views and areas to see spaces that I use more often. #### Cons Sometimes hard to find the help I am looking for. --- ### Scheduling and engagement manager - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: 1-3 years · daily - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Overall my experience with EmS has been positive however the interface could be better for the desktop client. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the ability for desktop users to manage space requests. I also like the ability to add services to requests. #### Cons I would like to be able to manage reservations at the booking level rather than the reservation level to allow seamless management of reservations across multiple departments. --- ### EMS Solution's - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Still working on the usage and knowledge base. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The scheduling system, Reporting, reports #### Cons configuration, Master calendar, billing --- ### Lots to Offer, Lots to Learn - Overall rating: 4/5 - Reviewer: Rachel C. - Industry: Events Services - Company size: 10000+ employees - Product usage: 1-3 years · daily - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. EMS is very complicated up front because of everything that it offers. There are so many different uses and parts of the software, so it does have a steep learning curve. However, once you learn the system and its shortcuts, it is very useful and offers a lot for your organization. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I appreciate all of the different functions that this software offers. I use the reporting, calendar, and billing systems almost daily, and could not do my job without them. I am lucky that my designated customer service rep is knowledgeable in EMS, and can quickly guide me through any questions that come up. #### Cons Before switching to EMS Campus, the biggest issue we had was that only two users at a time could be on the software. Our team was too big for this, but once switching to Campus, it has been resolved. With EMS Campus, my biggest pet peeve is that everyone on our umbrella account has their own information in each drop down menu throughout the system, so it is difficult to keep the system clean and overly personalized for our office. --- ### Great software, not so great support - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Performing Arts - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I enjoyed working with the software. It was easy and did everything that I wanted it to do. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros EMS is a robust platform with so many functionalities. It is relatively easy to learn and use. Their manual and online help resources are good. #### Cons I was disappointed with the sales rep for our account. We had been clients for several years and had the software on our server. When we made the decision to go cloud-based, there were other companies that were anxious to talk immediately and give us sample accounts to test. When I asked for the same from EMS, our sales rep was too busy for us. He wouldn't even set up an appointment less than one month out. I felt that he wasn't interested in our business so we switched to another company. ---