--- title: "Envoy Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Envoy. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Envoy is a good fit for you!" source_url: "https://www.softwareadvice.com/meeting-room/envoy-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Meeting Room Booking System Software](https://www.softwareadvice.com/meeting-room/) / [Envoy](https://www.softwareadvice.com/meeting-room/envoy-profile/) / Envoy Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/meeting-room/envoy-profile/) Reviews [Alternatives](https://www.softwareadvice.com/meeting-room/envoy-profile/alternatives/) # Envoy User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 428 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 349 reviews (82%) - 4 stars: 72 reviews (17%) - 3 stars: 5 reviews (1%) - 2 stars: 1 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - It's helpful that you get a notification when your visitor signs into the building (saves front desk messaging your separately, very helpful if they are busy) - We use Envoy for a few different features, but each of them is extremely valuable and works very well for us. - Overall, the price can be a bit steeper, but it is so user friendly and it pairs so well with some of the critical softwares we use, like Okta and Slack, that it easily makes up for it. ### Most mentioned cons - There was an issue with getting app to stop suggesting host name - we can't have that due to GDPR, it took a while to be solved and took few tries from Customer Service. - It's not anything I like least per say, I am in the learning stages. - Floor Plan editing, cost, and updating floor plans was lousy as I had to recreate all my spaces. ## Envoy customer reviews Showing reviews 1-25 of 428 (page 1). ### Works well for office guests - Overall rating: 4/5 - Reviewer: Jon D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We checked in office visitors using Envoy #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Convenient and quick. Makes our company look tech forward and progressive. #### Cons Not sure if it was Envoy or the iPad we were using but there were times where the app would freeze and not work. --- ### best out of two Visitor Management Systems that we used on trial basis for 30 days - Overall rating: 4/5 - Reviewer: Emil W. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We did not know about ENVOY when we laid off our receptionist, but I'm very glad that I found ENVOY a few months later, because - despite the fact that NOTHING is as good as a well trained human being at the front end of a customer visit - ENVOY makes the very best of the situation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use , for both Users and System Administrators. ENVOY is superior to Traction Guest, the other system that we used on trial. #### Cons Integration could be easier to select, setup, implement and use. It might be because of the nature of the product, but of all the aspects of the User Interface on ENVOY, Integration is a problem for us. Our IT department continually asks me for assistance, and I'm not the IT expert. They ask me because I'm the closest to ENVOY, so I understand why they ask me, but this part of your UI needs improvement. If I knew exactly what to improve, I would write it here, but I'm not sure what it needs to make it as good as the rest of ENVOY. #### Reasons for choosing Envoy Ease of use, and finally, ENVOY matched the lower price that Traction Guest offered us. If it were not for the reduction in price of the ENTERPRISE system, we would still be using Traction Guest, because the price was that far apart. #### Reasons for switching to Envoy Ease of use, and finally, ENVOY matched the lower price that Traction Guest offered us. If it were not for the reduction in price of the ENTERPRISE system, we would still be using Traction Guest, because the price was that far apart. --- ### Seamless Entry & Exit for Office Guests - Overall rating: 5/5 - Reviewer: Nakul S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I interface with external guests all the time. Envoy helps me setup their entry and exit #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros No hassle entry and exit for office guests Tracking is also easy #### Cons I really like using this product, so the is no downside that I can think of --- ### Great Visitor Management System - Overall rating: 5/5 - Reviewer: Nels K. - Verified reviewer: Yes - Industry: Printing - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This product is very easy to integrate to an organization; the active directory synchronization keeps employee list accurate and is easy to set up. The entire visitor presentation experience is completely customizable to your organization's needs. Customer service/support is within minutes, connecting to a real person in a chat window and issues or improvement ideas are actually taken into account, and used for future releases....amazing have had two improvement ideas taken and incorporated into now current features. #### Cons Not much to dislike about this software; it does what it is designed to do, and does it very well. #### Reasons for switching to Envoy Cost, intrusiveness of previous product and simplicity/ease. --- ### Envoy- Safety for our Associates and Visitors - Overall rating: 5/5 - Reviewer: dolores r. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Health Check - Regardless of vaccinations, COVID-19 is continuing to stay with variants and spikes throughout the states and countries. The safety of our Associates and visitors is important. We have an onsite RN who has been providing service since March of 2020 and he truly appreciates Envoy. By including Envoy into our daily routine, we've been able to ease the mind of associates and visitors. The program is easy to learn/use and the best part is "the Bot" and if the "bot" doesn't answer the question, we are immediately directed to a "live" person. This is definitely huge. There are many other safety or security programs that take 24-48 hours to respond. Kiosk Multi language is a great success and we hope to see more languages, i.e. Vietnamese, etc. #### Cons Side bar, when we view Protect and want to verify "employees expected" it jumps to Visitors. That has been the most confusing to many Executives , Managers, etc. Dashboard "Employee Registration" tab should only be available for viewing to Global Access Administrators and No one else! Settings is under Visitor tab and Settings should be on it's own tab. #### Reasons for choosing Envoy Envoy Protect! the Health Check, Analytics was exactly what we were looking for during COVID-19. --- ### Envoy Review - The Royal Conservatory - Overall rating: 3/5 - Reviewer: Peter T. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Optimal #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros 1) It allows us to contact trace 2) Bright colors on mobile phones easy for Security to scan #### Cons 1) The learning curve. As an administrator I have had to fumble through the software, making mistakes, asking our IT people for assistance on how to enter, modify and understand the features 2) Envoy support should have a teaching video that encompasses step by step usage and available features 3) Envoy support should be easily accessible by phone - I had to call / e-mail the sales rep to advise me 4) The Envoy sales rep got transferred to another dept but the new rep (whoever it is) has not yet introduced them self to me. We feel like we've been dropped. 5) Envoy does not allow the addition of extra fields that provide for easy data sorting by department. #### Reasons for choosing Envoy A couple of our IT staff had used it in other businesses. Having someone knowledgeable about the software onsite was deemed essential and has proven useful. --- ### Easy to set up, easy to use. - Overall rating: 5/5 - Reviewer: Christine L. - Verified reviewer: Yes - Industry: Defense & Space - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. No more trying to find information in papers/binders. Saves room by archiving on cloud-based records rather than binders. Gives a better/updated impression of our company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very straight forward to set up and user-friendly. #### Cons Haven't found any yet - been using it for almost a year (less the closed office of the last couple of months due to COVID). But have had nothing but positive feedback from users and even implemented in another office of ours, after they tried it here. #### Reasons for choosing Envoy Had better options and looked to be more clear and user friendly --- ### The best visitor registration system we've implemented, adds a 'wow factor' to our visitors/guests. - Overall rating: 5/5 - Reviewer: Clarwin C. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered Wow-factor for our guests/visitors! Ease of processing visitors for our receptionists/security, and instant notifications to the hosts. We are able to digitize and automate our visitor registration workflow. The notifications are great (e.g., thru e-mail, sms, slack). The iPad user interface is user-friendly and customizable. We also get to extract all the data and the built-in dashboard also has some visual analytics for easy reference. The customer support is fast and the staff is friendly to deal with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We are able to digitize and automate our visitor registration workflow. The notifications are great (e.g., thru e-mail, sms, slack). The iPad user interface is user-friendly and customizable. We also get to extract all the data and the built-in dashboard also has some visual analytics for easy reference. The customer support is fast and the staff is friendly to deal with. #### Cons We just have one feature request to have the mobile and email details of the employees be hidden from view of the Receptionist (since our receptionists/security team is outsourced). This is not possible, but they said it may be considered for future developments. --- ### Visitor Management experience made easy - Overall rating: 5/5 - Reviewer: Ankush P. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. - We have around 1000 of visitor's coming into our building everyday and managing those visitors using Envoy with its integration to AD and Clearpass has made us transition into a very smooth customer experience. We have recommended this to a huge set of enterprise customers for their visitor management and label printing. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros - Integration platform using open API's is very flexible - Guest/Visitor management is easy and guests can be populated in advance using bulk upload - Integrates with Active Directory to look for sponsored Guest - integration with Twilio for Guest SMS password is highly useful #### Cons - Splash Page/App could be customized to have company logo in the frontend would make it more company specific --- ### Game Changing - Overall rating: 5/5 - Reviewer: Njon W. - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered Envoy takes the focus on the mad scramble to sign my guest in, track down, and alert their host and lets me focus on greeting my guest and making them comfortable. It makes sure each visitor signs our NDA and frees up my time to have a chat with the guest when appropriate without the added distraction of trying to herd cats. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple and cheap to install. Integrates with AD and Google. APIs for a multitude of complimentary apps! Excellent support :) Passport app (user proximity) is picking up users. Envoy is quickly becoming a standard that guests recognize. #### Cons My only request would be priority shipping on custom label orders. --- ### No fuss visitor booking app - Overall rating: 5/5 - Reviewer: Emily R. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Envoy is the visitor booking system we use. It's helpful that you get a notification when your visitor signs into the building (saves front desk messaging your separately, very helpful if they are busy) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's really simple to use for booking people in (also used for desk booking during covid) #### Cons Nothing was negative about using Envoy. It is very user friendly. --- ### 2022 Takeaway - Overall rating: 4/5 - Reviewer: Ryan G. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The representatives have been very helpful and available when needed and most visitors are impressed by the system. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros The system has a professional appearance and ease of use that visitors respond well to. #### Cons Not easily adaptable to meet the unique needs of a specific business, not security focused. --- ### Never Miss a Guest w/Evvoy - Overall rating: 5/5 - Reviewer: Emily B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love it! It's like having your front desk on autopilot! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Envoy is incredibly useful for being alerted when someone arrives. We use it in the office at an unattended front desk. The interface is obvious, easy to use, no wondering what to do next. I also like that it takes a photo of the guest and prints a badge all before the visitor engages with the person they are here to meet. It required wifi and electricity, but other than that it's compact, standard tablet size, and reliable. I've never had a breakdown. Envoy pings the person waiting on the visitor automatically when they sign in to Envoy through our chat client. No need to physically go and get the person. Envoy allows for multiple people to be on an alert in case it's multiple people in the meeting or if you need someone to act as a backup in case something's come up with the person they are here to meet. #### Cons Sometimes the height of the Envoy is lower than the person making for difficulty with taking the photo. We ordered a stand but it was flimsy and we had to return it. --- ### As a long time receptionist I find this software to be an invaluable time saver. - Overall rating: 5/5 - Reviewer: Estela I. - Industry: Human Resources - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered The stress of having multiple visitors, delivery vendors, ringing telephones and employees at reception with questions all at the same time was lessened, it didn't disappear; it just took one thing off the multi-tasking plate required to do the job well. I was able to quickly see at a glance what visitors were in the building. Following up with employees to collect their visitors was easier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having been a Corporate Receptionist at other companies I have found this product to make the task of registering visitors unbelievably helpful. Visitors enter their own name into a system which then prints the badge and automatically notifies the employees. No more complaints about having misspelled a name or not notified an employee. We also use the photo function which makes it very easy for our employees to identify their visitor when collecting them from reception. Our clients are also impressed with our high tech sign in process. #### Cons The software itself leaves little to be desired. It has been well thought out. Our issues have been with employees not receiving the notification emails in their inbox. The junk filter on email software will place the email in junk or spam folder. Clearly explaining this issue to employees would save some frustration. --- ### A must have tool when office visitor satisfaction is important - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Envoy was instrumental in our plan to offer a better customer experience to our candidates. Plus it helped grow our network as earlier the entries were made in a book that no one would update online. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Envoy was implemented at a recruitment company where I worked earlier. Earlier, when a candidate came in , they had to sign in manually and recruiters we informed by phone. This was a highly inefficient process and we had many instances of candidates walking out as they weren't met by someone in time After Envoy, recruiters were notified instantly, regardless of where they were. Plus we were able to use this data to grow our database of candidates #### Cons Not much. The UI was supre easy for visitors to use and we were even able to get notifed on Skype --- ### Best Visitor Management Tool - Overall rating: 5/5 - Reviewer: Michael B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This tool has been a welcome blessing to our organization. Our reception team loves it, our employees love it, and visitors always complement on how great the tool is. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that this tool allows everyone to be in the loop on when visitors have checked in. Whether you use the app, get emails, or other ways of notifications, you'll also be in the loop on when someone is there to see you. It also allows you to keep track of everyone onsite. From a security perspective, everyone is badged, and we know how visitors are by seeing the badge. It allows us to push out information meeting (e.g. WIFI, a map, other pertinent info) before a visitor even steps on site. #### Cons There's not much I dislike about the software. If I had to pick one thing it's that there's not enough security integrations with vendors at this time. They are slowly working on that though, so it should become less of an issue in the future. #### Vendor response Thank you for your review, Michael! We are definitely working on our security integrations. If you're interested in following our progress, check out our integrations page here: https://envoy.com/integrations Replied December 2019 --- ### Professionally Greet your Visitors - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience, professional look, reliable and maintenance free. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the way it presents itself. Very professional and easy to use. It is a complement to our business and our brand. The support staff are extremely knowledgeable and helpful. Tell them what you're looking to do and if the solution cannot do it, it will most likely be developed. We tested multiple solutions, this is the solution that stood above the rest. #### Cons I haven't found anything I dislike about this application. --- ### Great tool for Visitors to check in - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love this tool. I love when people come and visit me and I get the fun notification from this app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love this tool. We have an integration that alerts us immediately when the Visitor checks in so we know they are ready for us. Also keeps track of visitors so that if a recurring visitor comes back, they don't have to fill out every field of required information. They can just put their name in and see the info entered previously and submit. It's pretty informative and clear for users to navigate. #### Cons Businesses can customize the fields to be confusing for visitors. --- ### Envoy review - Overall rating: 5/5 - Reviewer: Renee E. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our overall experience has been good. I would recommend Envoy if you need to keep track of who enters your facility, especially if there are documents to be signed before they can enter. It is very convenient for returning visitors as well because it will remember them for 1 year and they can quickly and easily sign in with just their email. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We switched to the Envoy system a few years ago and have been very happy with it. I am able to see who is currently in the building as a visitor and it keeps a record of the visits. It was easy to add our own personal documents that need to be signed by visitors (non disclosure agreement and a safety briefing for contractors.) #### Cons The printer is the only thing I have had an issue with and I think that is separate from your system. The roll of labels has gotten jammed a few times but was able to be fixed. --- ### Simple and Reliable - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Would highly recommend this solution for visitor check-ins. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It allows us to manage visitors, NDAs, employee notifications, and even package tracking all in one simple platform. It is reliable and easy to modify as our needs change, and they offer terrific/proactive customer support. #### Cons Have had some issues with printer connectivity, but that could be internal networking issues. --- ### Above and Beyond - Overall rating: 5/5 - Reviewer: Jamie B. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I've enjoyed utilizing the different options to better prepare our staff and workplace for anyone wanting to return from COVID isolation and for visitors. The staff has been easy to work with and have allowed us to use best practices to become more efficient and compliant. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros -Easy to Use -Lots of Options -Helps with Compliance -Helps with Secuirty -Helps with Required COVID Contact Tracing #### Cons Now, I do not dislike anything about this software. Initially, I did not know everything we could do with the application and did not utilize it to its fullest potential. The learning process was easy and the customer service was fast and always courteous. Even when they are busy, their team is always on top of requests. #### Reasons for switching to Envoy Our compliance needs were growing and the old solution was no longer viable. --- ### Everything you've been looking for - Overall rating: 5/5 - Reviewer: Joe M. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 51-200 employees - Product usage: Used other for less than 12 months - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Seamless integration to your everyday visitor process. Extensive set of plugins for the most popular 3rd party applications. We were able to link in our Wi-Fi for syncing guest credentials without needing to hire a web app developer! Same with the door access control system to include a log entry with temporary credentials upon visitor registration and check-in. The setup of the software is intuitive, and includes helpful hints along the way with why a specific setting is used. HR managers, and Front desk staff can have this product up and running in a matter of hours with little to no IT assistance unless they are looking for 3rd party integrations. The user experience is descriptive and not overly intrusive. The technical support representative who assisted us in correcting some errors in our security software were helpful, responsive, and even through it was a 3rd party system, they were knowledgeable enough to get it linked in to Envoy and didn't push off to the 3rd party to troubleshoot. #### Cons As with all good software, there is a premium price tag that comes along with this product. The software does include all you would need in a visitor management software. Other than the price of the product we have found it to be all inclusive and they have released at 2 other major feature updates; "Protect and Rooms included in the premium subscription at no extra cost. --- ### Envoy Visitors - My Thoughts! - Overall rating: 5/5 - Reviewer: Gerard L. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Getting away from paper based visitor registration and having an ongoing accurate record of visitors. Overall a great system that improves the visitor experience, and frees up so much time of front of house staff. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Accurate record of Visitors Ability to add an NDA to the process Saves so much time for front of house staff Auto notification for visitor hosts Ability to pre-register / invite visitors Improves the whole visitors registration experience Ease of use for Administrators Good dashboards. #### Cons The biggest challenge with deploying Envoy is getting employees to start using it to pre-register / invite their visitors. The product demo videos showing users how easy it is to start using the system could be improved. The benefits of using the system for an organization are clearly laid out in the demo videos - It would also be very helpful to have positive visitor feedback and their experiences on using the system. Options on the front screen are not readily obvious -i.e. a globe to depict different language options? a person that is unfamiliar will have no idea ! --- ### Envoy - Top Guest Registration System on the market - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered We put Envoy in place for all of our US facilities to facilitate guest registration and it has performed way beyond our expectations in ensuring safety, compliance and host notifications for guests entering our locations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, reporting, customization, notifications, iOS development #### Cons There are no cons with this product --- ### Envoy - People Safety & Shipping Management Made Easy - Overall rating: 5/5 - Reviewer: Lisa C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - Ease of use - Customer support - Features - Willingness to improve and add to meet customer demands - Desktop Admin portal #### Cons The smartphone app is fine once you get used to it, but scheduling, self certifying and signing in the first few times is a bit clunky. We often have walk people through it. But once they do it a couple times, they are good to go. ## More reviews [Next reviews](https://www.softwareadvice.com/meeting-room/envoy-profile/reviews/?page=2) --- Envoy Reviews, Pros and Cons - 2026 Software Advice