--- title: "Envoy Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Envoy. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Envoy is a good fit for you!" source_url: "https://www.softwareadvice.com/meeting-room/envoy-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Meeting Room Booking System Software](https://www.softwareadvice.com/meeting-room/) / [Envoy](https://www.softwareadvice.com/meeting-room/envoy-profile/) / Envoy Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/meeting-room/envoy-profile/) Reviews [Alternatives](https://www.softwareadvice.com/meeting-room/envoy-profile/alternatives/) # Envoy User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 428 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 349 reviews (82%) - 4 stars: 72 reviews (17%) - 3 stars: 5 reviews (1%) - 2 stars: 1 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - It's helpful that you get a notification when your visitor signs into the building (saves front desk messaging your separately, very helpful if they are busy) - Overall, the price can be a bit steeper, but it is so user friendly and it pairs so well with some of the critical softwares we use, like Okta and Slack, that it easily makes up for it. - Envoy worked well for checking in at multiple sites. ### Most mentioned cons - There was an issue with getting app to stop suggesting host name - we can't have that due to GDPR, it took a while to be solved and took few tries from Customer Service. - It's not anything I like least per say, I am in the learning stages. - Floor Plan editing, cost, and updating floor plans was lousy as I had to recreate all my spaces. ## Envoy customer reviews Showing reviews 1-25 of 428 (page 1). ### Works well for office guests - Overall rating: 4/5 - Reviewer: Jon D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We checked in office visitors using Envoy #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Convenient and quick. Makes our company look tech forward and progressive. #### Cons Not sure if it was Envoy or the iPad we were using but there were times where the app would freeze and not work. --- ### Best registration software - with pre-registration management - I have used - Overall rating: 5/5 - Reviewer: Jennifer O. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very strong - great product. Not the cheapest but the functionality for the cost far exceeds competitors'. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The only product I researched that had preregistration functionality that could still be segmented for privacy. Preregistration tracking is key to managing some of our guest access policies. #### Cons Launch was a little rough because of an account setup glitch. It was easily fixed within a day, however, and it has worked perfectly since. I don't love the new service model without an assigned contact. The service staff are very responsive, but I prefer an account manager who knows the whole story of what we need. #### Reasons for choosing Envoy I might have actually gone with SwipedOn if they had prereg. Extremely cost effective and good demo. Ultimately, they did not, so we went with Envoy. I had also used it at a previous workplace. Sign In did not have privacy controls we needed. Proxyclick was exorbitantly expensive because of our setup. --- ### Seamless Entry & Exit for Office Guests - Overall rating: 5/5 - Reviewer: Nakul S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I interface with external guests all the time. Envoy helps me setup their entry and exit #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros No hassle entry and exit for office guests Tracking is also easy #### Cons I really like using this product, so the is no downside that I can think of --- ### Saves time for receptionist, increases security, add professionalism - Overall rating: 5/5 - Reviewer: Brett H. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Envoy has become an integral part of our environment. With connections to Active Directory, Teams, and OneDrive we have streamlined the visitor notification and NDA process. We are able to pre-register visitors to speed up their check-in time using the Outlook add-in. Using the Deliveries feature saves our receptionist and mail room additional time, while letting employees know immediately when something arrives for them. In addition to the portal record of all visitors, along with their picture, the Teams notifications give our employees a record of their visitors to refer back to when needed. It's also helpful now that all visitors have a badge to be able to glance down at it if you forget their name ;-). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros Envoy is very well designed for corporate environments. Our initial goal was simply a system that allows us to record and badge all visitors primarily for security reasons. We chose Envoy for the ability to notify users of visitors using email/Skype/Teams, which saves our receptionist time trying to track people down, and the ability to ask visitors to digitally sign an NDA. #### Cons The integration was not difficult for our IT team, and the features and integrations have expanded significantly since we started using it in 2017. My only gripe would be the annual premium subscription and label rolls are a bit pricey for an organization of our size, but it is not excessive compared to other options. #### Reasons for choosing Envoy Range of features, simplified pricing, feedback from industry contacts. --- ### best out of two Visitor Management Systems that we used on trial basis for 30 days - Overall rating: 4/5 - Reviewer: Emil W. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We did not know about ENVOY when we laid off our receptionist, but I'm very glad that I found ENVOY a few months later, because - despite the fact that NOTHING is as good as a well trained human being at the front end of a customer visit - ENVOY makes the very best of the situation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use , for both Users and System Administrators. ENVOY is superior to Traction Guest, the other system that we used on trial. #### Cons Integration could be easier to select, setup, implement and use. It might be because of the nature of the product, but of all the aspects of the User Interface on ENVOY, Integration is a problem for us. Our IT department continually asks me for assistance, and I'm not the IT expert. They ask me because I'm the closest to ENVOY, so I understand why they ask me, but this part of your UI needs improvement. If I knew exactly what to improve, I would write it here, but I'm not sure what it needs to make it as good as the rest of ENVOY. #### Reasons for choosing Envoy Ease of use, and finally, ENVOY matched the lower price that Traction Guest offered us. If it were not for the reduction in price of the ENTERPRISE system, we would still be using Traction Guest, because the price was that far apart. #### Reasons for switching to Envoy Ease of use, and finally, ENVOY matched the lower price that Traction Guest offered us. If it were not for the reduction in price of the ENTERPRISE system, we would still be using Traction Guest, because the price was that far apart. --- ### Great Visitor Management System - Overall rating: 5/5 - Reviewer: Nels K. - Verified reviewer: Yes - Industry: Printing - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This product is very easy to integrate to an organization; the active directory synchronization keeps employee list accurate and is easy to set up. The entire visitor presentation experience is completely customizable to your organization's needs. Customer service/support is within minutes, connecting to a real person in a chat window and issues or improvement ideas are actually taken into account, and used for future releases....amazing have had two improvement ideas taken and incorporated into now current features. #### Cons Not much to dislike about this software; it does what it is designed to do, and does it very well. #### Reasons for switching to Envoy Cost, intrusiveness of previous product and simplicity/ease. --- ### Envoy- Safety for our Associates and Visitors - Overall rating: 5/5 - Reviewer: dolores r. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Health Check - Regardless of vaccinations, COVID-19 is continuing to stay with variants and spikes throughout the states and countries. The safety of our Associates and visitors is important. We have an onsite RN who has been providing service since March of 2020 and he truly appreciates Envoy. By including Envoy into our daily routine, we've been able to ease the mind of associates and visitors. The program is easy to learn/use and the best part is "the Bot" and if the "bot" doesn't answer the question, we are immediately directed to a "live" person. This is definitely huge. There are many other safety or security programs that take 24-48 hours to respond. Kiosk Multi language is a great success and we hope to see more languages, i.e. Vietnamese, etc. #### Cons Side bar, when we view Protect and want to verify "employees expected" it jumps to Visitors. That has been the most confusing to many Executives , Managers, etc. Dashboard "Employee Registration" tab should only be available for viewing to Global Access Administrators and No one else! Settings is under Visitor tab and Settings should be on it's own tab. #### Reasons for choosing Envoy Envoy Protect! the Health Check, Analytics was exactly what we were looking for during COVID-19. --- ### Envoy Review - The Royal Conservatory - Overall rating: 3/5 - Reviewer: Peter T. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Optimal #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros 1) It allows us to contact trace 2) Bright colors on mobile phones easy for Security to scan #### Cons 1) The learning curve. As an administrator I have had to fumble through the software, making mistakes, asking our IT people for assistance on how to enter, modify and understand the features 2) Envoy support should have a teaching video that encompasses step by step usage and available features 3) Envoy support should be easily accessible by phone - I had to call / e-mail the sales rep to advise me 4) The Envoy sales rep got transferred to another dept but the new rep (whoever it is) has not yet introduced them self to me. We feel like we've been dropped. 5) Envoy does not allow the addition of extra fields that provide for easy data sorting by department. #### Reasons for choosing Envoy A couple of our IT staff had used it in other businesses. Having someone knowledgeable about the software onsite was deemed essential and has proven useful. --- ### Easy to set up, easy to use. - Overall rating: 5/5 - Reviewer: Christine L. - Verified reviewer: Yes - Industry: Defense & Space - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. No more trying to find information in papers/binders. Saves room by archiving on cloud-based records rather than binders. Gives a better/updated impression of our company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very straight forward to set up and user-friendly. #### Cons Haven't found any yet - been using it for almost a year (less the closed office of the last couple of months due to COVID). But have had nothing but positive feedback from users and even implemented in another office of ours, after they tried it here. #### Reasons for choosing Envoy Had better options and looked to be more clear and user friendly --- ### The best visitor registration system we've implemented, adds a 'wow factor' to our visitors/guests. - Overall rating: 5/5 - Reviewer: Clarwin C. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered Wow-factor for our guests/visitors! Ease of processing visitors for our receptionists/security, and instant notifications to the hosts. We are able to digitize and automate our visitor registration workflow. The notifications are great (e.g., thru e-mail, sms, slack). The iPad user interface is user-friendly and customizable. We also get to extract all the data and the built-in dashboard also has some visual analytics for easy reference. The customer support is fast and the staff is friendly to deal with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We are able to digitize and automate our visitor registration workflow. The notifications are great (e.g., thru e-mail, sms, slack). The iPad user interface is user-friendly and customizable. We also get to extract all the data and the built-in dashboard also has some visual analytics for easy reference. The customer support is fast and the staff is friendly to deal with. #### Cons We just have one feature request to have the mobile and email details of the employees be hidden from view of the Receptionist (since our receptionists/security team is outsourced). This is not possible, but they said it may be considered for future developments. --- ### Great cloud based option for Visitor Management - Overall rating: 5/5 - Reviewer: Mark T. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Great overall experience. The tool solves our needs for visitor managment #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, easy to setup. Integration options are amazing #### Cons Licensing model can be a bit complicated depending on what you need --- ### Envoy Review - Overall rating: 5/5 - Reviewer: Alex C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a good service only issue being the logging me out #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is simple to use and can book my work seating through it #### Cons It logs me out everytime and cannot just do it quickly --- ### Great Product but Predatory Pricing - Overall rating: 5/5 - Reviewer: Njon S. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Adding an additional PRINTER to my existing "Premium" license costs more that a new license. HUH‽ Envoy thinks anyone with more than one entrance to their company needs to be an Enterprise customer. Very bad pricing model built only to upsell. Paying to undisable core functions of the software is total BS. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use was key to our administrators #### Cons The pricing model is ridiculous and is geared solely to upsell customers to top tier for any add-on #### Reasons for choosing Envoy Ease of use #### Reasons for switching to Envoy Ease of use and familiarity #### Vendor response Thank you for sharing your feedback. We're glad to hear that Envoy Visitors is providing ease of use and beneficial features for your workplace administrators. And we'd be happy to work with you to make sure you're finding the full value you expect from Envoy. Replied November 2022 --- ### Working onsite using Envoy - Overall rating: 5/5 - Reviewer: Joan M. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Envoy Protect is just great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros We first started using Envoy to log visitors and vendors. It created a badge and worked really well. Then Covid happened. Envoy developed something called Protect. Now Employees as well as visitors and vendors are recorded in Envoy. Employees can use an app on their phone to answer health questions and secure a spot at work and the visitors and vendors are entered manually. The only drawback is that our touchless temperature taking screen cannot sync up with Envoy. That would have been perfect. #### Cons As I said in the above section, I wish that it could sync up with my touchless temperature taking screen. Also, with Protect I'd like a little box next to each name that I could check once the person has their temperature taken - being able to record that in Envoy would be great. #### Reasons for choosing Envoy My boss suggested it. And it turned out to be a wise decision. #### Reasons for switching to Envoy we wanted something better that paper and having to store it. Plus, why kill trees just to record people coming into a building? --- ### Envoy Visitors rocks! - Overall rating: 5/5 - Reviewer: Adrianna W. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use this to sign in candidates who interview with our company. It is an easy effective way to alert us of someone coming onsite. We also upload our NDA and they are able to sign it easily. We use it for people to come in for meetings as well. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product is very easy to use. There are a few functions that make it particularly useful for my job. I am able to add it directly to invitations and I also add people in daily. I have never had any complaints about the product. That is saying something! #### Cons I can see how COVID-19 would affect this product and the use of it. I know you are in development with some new software, so it will be interesting to see the new integrations and updates when we return to the office. One option to expand is in regards to the notifications settings. It would be great to have the interviewer AND the coordinator informed when a candidate is onsite. This would alleviate us needing to notify them that someone arrived. If this is a current feature, I am unaware of how to use it in this way. --- ### Best Visitor Management Tool - Overall rating: 5/5 - Reviewer: Michael B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This tool has been a welcome blessing to our organization. Our reception team loves it, our employees love it, and visitors always complement on how great the tool is. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that this tool allows everyone to be in the loop on when visitors have checked in. Whether you use the app, get emails, or other ways of notifications, you'll also be in the loop on when someone is there to see you. It also allows you to keep track of everyone onsite. From a security perspective, everyone is badged, and we know how visitors are by seeing the badge. It allows us to push out information meeting (e.g. WIFI, a map, other pertinent info) before a visitor even steps on site. #### Cons There's not much I dislike about the software. If I had to pick one thing it's that there's not enough security integrations with vendors at this time. They are slowly working on that though, so it should become less of an issue in the future. #### Vendor response Thank you for your review, Michael! We are definitely working on our security integrations. If you're interested in following our progress, check out our integrations page here: https://envoy.com/integrations Replied December 2019 --- ### Professionally Greet your Visitors - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience, professional look, reliable and maintenance free. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the way it presents itself. Very professional and easy to use. It is a complement to our business and our brand. The support staff are extremely knowledgeable and helpful. Tell them what you're looking to do and if the solution cannot do it, it will most likely be developed. We tested multiple solutions, this is the solution that stood above the rest. #### Cons I haven't found anything I dislike about this application. --- ### Great tool for Visitors to check in - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love this tool. I love when people come and visit me and I get the fun notification from this app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love this tool. We have an integration that alerts us immediately when the Visitor checks in so we know they are ready for us. Also keeps track of visitors so that if a recurring visitor comes back, they don't have to fill out every field of required information. They can just put their name in and see the info entered previously and submit. It's pretty informative and clear for users to navigate. #### Cons Businesses can customize the fields to be confusing for visitors. --- ### Envoy review - Overall rating: 5/5 - Reviewer: Renee E. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our overall experience has been good. I would recommend Envoy if you need to keep track of who enters your facility, especially if there are documents to be signed before they can enter. It is very convenient for returning visitors as well because it will remember them for 1 year and they can quickly and easily sign in with just their email. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We switched to the Envoy system a few years ago and have been very happy with it. I am able to see who is currently in the building as a visitor and it keeps a record of the visits. It was easy to add our own personal documents that need to be signed by visitors (non disclosure agreement and a safety briefing for contractors.) #### Cons The printer is the only thing I have had an issue with and I think that is separate from your system. The roll of labels has gotten jammed a few times but was able to be fixed. --- ### Simple and Reliable - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Would highly recommend this solution for visitor check-ins. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It allows us to manage visitors, NDAs, employee notifications, and even package tracking all in one simple platform. It is reliable and easy to modify as our needs change, and they offer terrific/proactive customer support. #### Cons Have had some issues with printer connectivity, but that could be internal networking issues. --- ### Above and Beyond - Overall rating: 5/5 - Reviewer: Jamie B. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I've enjoyed utilizing the different options to better prepare our staff and workplace for anyone wanting to return from COVID isolation and for visitors. The staff has been easy to work with and have allowed us to use best practices to become more efficient and compliant. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros -Easy to Use -Lots of Options -Helps with Compliance -Helps with Secuirty -Helps with Required COVID Contact Tracing #### Cons Now, I do not dislike anything about this software. Initially, I did not know everything we could do with the application and did not utilize it to its fullest potential. The learning process was easy and the customer service was fast and always courteous. Even when they are busy, their team is always on top of requests. #### Reasons for switching to Envoy Our compliance needs were growing and the old solution was no longer viable. --- ### Everything you've been looking for - Overall rating: 5/5 - Reviewer: Joe M. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 51-200 employees - Product usage: Used other for less than 12 months - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Seamless integration to your everyday visitor process. Extensive set of plugins for the most popular 3rd party applications. We were able to link in our Wi-Fi for syncing guest credentials without needing to hire a web app developer! Same with the door access control system to include a log entry with temporary credentials upon visitor registration and check-in. The setup of the software is intuitive, and includes helpful hints along the way with why a specific setting is used. HR managers, and Front desk staff can have this product up and running in a matter of hours with little to no IT assistance unless they are looking for 3rd party integrations. The user experience is descriptive and not overly intrusive. The technical support representative who assisted us in correcting some errors in our security software were helpful, responsive, and even through it was a 3rd party system, they were knowledgeable enough to get it linked in to Envoy and didn't push off to the 3rd party to troubleshoot. #### Cons As with all good software, there is a premium price tag that comes along with this product. The software does include all you would need in a visitor management software. Other than the price of the product we have found it to be all inclusive and they have released at 2 other major feature updates; "Protect and Rooms included in the premium subscription at no extra cost. --- ### Easy, intuitive, secure. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered This saves our Recruiting team a lot of time and worries when having candidates come to the office. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Envoy is extremely intuitive and has been a great asset to our company after we made the move to a secure floor. The program has been effective in making sure our visitors are expected, greeted and that we have proper documentation of their visit. Envoy has made this start-up look like we're playing big-league. #### Cons The only con I have is that I wish we could publish private notes to candidates, in their invite. Sometimes we need to give a specific instruction, and it would be nice to have it all come in one email. --- ### User Friendly - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The software is user friendly on the user end and admin. When they created this software they really though of the users. Report features #### Cons I would like for them to add more workplace place features such as floor plans(Moves-Add-Changes) /work orders request. --- ### Envoy has been a huge asset to my office. Easy to use and looks nice and professional. - Overall rating: 5/5 - Reviewer: Emily W. - Industry: Entertainment - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The UI is simple and clean, and for the most part, it is easy to use right out of the box. I also love the option to design and order custom badges with our own company branding on them, as an upgrade from the standard printed name badges. Envoy makes signing our visitors in much smoother and more professional with the digital interface. (Especially for a company in the tech/production industries.) #### Cons I tun into issues with the badge printer pretty often, so I'll have to hit up the troubleshooting section of the site a lot. The troubleshooting guide does usually help me solve my problems, though. There have only been a few instances where I've had to reach out to Envoy support or to my company's internal IT team for additional support on weird issues. One more con is that I wish we could have a little more control of the look of the iPad app, but that's not the biggest deal. The home screen and sign in pages still look great as they are. ## More reviews [Next reviews](https://www.softwareadvice.com/meeting-room/envoy-profile/reviews/?page=2) --- Envoy Reviews, Pros and Cons - 2026 Software Advice