--- title: "Envoy Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Envoy. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Envoy is a good fit for you!" source_url: "https://www.softwareadvice.com/meeting-room/envoy-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Meeting Room Booking System Software](https://www.softwareadvice.com/meeting-room/) / [Envoy](https://www.softwareadvice.com/meeting-room/envoy-profile/) / Envoy Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/meeting-room/envoy-profile/) Reviews [Alternatives](https://www.softwareadvice.com/meeting-room/envoy-profile/alternatives/) # Envoy User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 428 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 349 reviews (82%) - 4 stars: 72 reviews (17%) - 3 stars: 5 reviews (1%) - 2 stars: 1 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - It's helpful that you get a notification when your visitor signs into the building (saves front desk messaging your separately, very helpful if they are busy) - Overall, the price can be a bit steeper, but it is so user friendly and it pairs so well with some of the critical softwares we use, like Okta and Slack, that it easily makes up for it. - Envoy worked well for checking in at multiple sites. ### Most mentioned cons - There was an issue with getting app to stop suggesting host name - we can't have that due to GDPR, it took a while to be solved and took few tries from Customer Service. - It's not anything I like least per say, I am in the learning stages. - Floor Plan editing, cost, and updating floor plans was lousy as I had to recreate all my spaces. ## Envoy customer reviews Showing reviews 1-25 of 428 (page 1). ### Works well for office guests - Overall rating: 4/5 - Reviewer: Jon D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We checked in office visitors using Envoy #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Convenient and quick. Makes our company look tech forward and progressive. #### Cons Not sure if it was Envoy or the iPad we were using but there were times where the app would freeze and not work. --- ### Saves time for receptionist, increases security, add professionalism - Overall rating: 5/5 - Reviewer: Brett H. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Envoy has become an integral part of our environment. With connections to Active Directory, Teams, and OneDrive we have streamlined the visitor notification and NDA process. We are able to pre-register visitors to speed up their check-in time using the Outlook add-in. Using the Deliveries feature saves our receptionist and mail room additional time, while letting employees know immediately when something arrives for them. In addition to the portal record of all visitors, along with their picture, the Teams notifications give our employees a record of their visitors to refer back to when needed. It's also helpful now that all visitors have a badge to be able to glance down at it if you forget their name ;-). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros Envoy is very well designed for corporate environments. Our initial goal was simply a system that allows us to record and badge all visitors primarily for security reasons. We chose Envoy for the ability to notify users of visitors using email/Skype/Teams, which saves our receptionist time trying to track people down, and the ability to ask visitors to digitally sign an NDA. #### Cons The integration was not difficult for our IT team, and the features and integrations have expanded significantly since we started using it in 2017. My only gripe would be the annual premium subscription and label rolls are a bit pricey for an organization of our size, but it is not excessive compared to other options. #### Reasons for choosing Envoy Range of features, simplified pricing, feedback from industry contacts. --- ### Seamless Entry & Exit for Office Guests - Overall rating: 5/5 - Reviewer: Nakul S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I interface with external guests all the time. Envoy helps me setup their entry and exit #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros No hassle entry and exit for office guests Tracking is also easy #### Cons I really like using this product, so the is no downside that I can think of --- ### best out of two Visitor Management Systems that we used on trial basis for 30 days - Overall rating: 4/5 - Reviewer: Emil W. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We did not know about ENVOY when we laid off our receptionist, but I'm very glad that I found ENVOY a few months later, because - despite the fact that NOTHING is as good as a well trained human being at the front end of a customer visit - ENVOY makes the very best of the situation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use , for both Users and System Administrators. ENVOY is superior to Traction Guest, the other system that we used on trial. #### Cons Integration could be easier to select, setup, implement and use. It might be because of the nature of the product, but of all the aspects of the User Interface on ENVOY, Integration is a problem for us. Our IT department continually asks me for assistance, and I'm not the IT expert. They ask me because I'm the closest to ENVOY, so I understand why they ask me, but this part of your UI needs improvement. If I knew exactly what to improve, I would write it here, but I'm not sure what it needs to make it as good as the rest of ENVOY. #### Reasons for choosing Envoy Ease of use, and finally, ENVOY matched the lower price that Traction Guest offered us. If it were not for the reduction in price of the ENTERPRISE system, we would still be using Traction Guest, because the price was that far apart. #### Reasons for switching to Envoy Ease of use, and finally, ENVOY matched the lower price that Traction Guest offered us. If it were not for the reduction in price of the ENTERPRISE system, we would still be using Traction Guest, because the price was that far apart. --- ### Great Visitor Management System - Overall rating: 5/5 - Reviewer: Nels K. - Verified reviewer: Yes - Industry: Printing - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This product is very easy to integrate to an organization; the active directory synchronization keeps employee list accurate and is easy to set up. The entire visitor presentation experience is completely customizable to your organization's needs. Customer service/support is within minutes, connecting to a real person in a chat window and issues or improvement ideas are actually taken into account, and used for future releases....amazing have had two improvement ideas taken and incorporated into now current features. #### Cons Not much to dislike about this software; it does what it is designed to do, and does it very well. #### Reasons for switching to Envoy Cost, intrusiveness of previous product and simplicity/ease. --- ### Envoy- Safety for our Associates and Visitors - Overall rating: 5/5 - Reviewer: dolores r. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Health Check - Regardless of vaccinations, COVID-19 is continuing to stay with variants and spikes throughout the states and countries. The safety of our Associates and visitors is important. We have an onsite RN who has been providing service since March of 2020 and he truly appreciates Envoy. By including Envoy into our daily routine, we've been able to ease the mind of associates and visitors. The program is easy to learn/use and the best part is "the Bot" and if the "bot" doesn't answer the question, we are immediately directed to a "live" person. This is definitely huge. There are many other safety or security programs that take 24-48 hours to respond. Kiosk Multi language is a great success and we hope to see more languages, i.e. Vietnamese, etc. #### Cons Side bar, when we view Protect and want to verify "employees expected" it jumps to Visitors. That has been the most confusing to many Executives , Managers, etc. Dashboard "Employee Registration" tab should only be available for viewing to Global Access Administrators and No one else! Settings is under Visitor tab and Settings should be on it's own tab. #### Reasons for choosing Envoy Envoy Protect! the Health Check, Analytics was exactly what we were looking for during COVID-19. --- ### Envoy Review - The Royal Conservatory - Overall rating: 3/5 - Reviewer: Peter T. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Optimal #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros 1) It allows us to contact trace 2) Bright colors on mobile phones easy for Security to scan #### Cons 1) The learning curve. As an administrator I have had to fumble through the software, making mistakes, asking our IT people for assistance on how to enter, modify and understand the features 2) Envoy support should have a teaching video that encompasses step by step usage and available features 3) Envoy support should be easily accessible by phone - I had to call / e-mail the sales rep to advise me 4) The Envoy sales rep got transferred to another dept but the new rep (whoever it is) has not yet introduced them self to me. We feel like we've been dropped. 5) Envoy does not allow the addition of extra fields that provide for easy data sorting by department. #### Reasons for choosing Envoy A couple of our IT staff had used it in other businesses. Having someone knowledgeable about the software onsite was deemed essential and has proven useful. --- ### Easy to set up, easy to use. - Overall rating: 5/5 - Reviewer: Christine L. - Verified reviewer: Yes - Industry: Defense & Space - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. No more trying to find information in papers/binders. Saves room by archiving on cloud-based records rather than binders. Gives a better/updated impression of our company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very straight forward to set up and user-friendly. #### Cons Haven't found any yet - been using it for almost a year (less the closed office of the last couple of months due to COVID). But have had nothing but positive feedback from users and even implemented in another office of ours, after they tried it here. #### Reasons for choosing Envoy Had better options and looked to be more clear and user friendly --- ### The best visitor registration system we've implemented, adds a 'wow factor' to our visitors/guests. - Overall rating: 5/5 - Reviewer: Clarwin C. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered Wow-factor for our guests/visitors! Ease of processing visitors for our receptionists/security, and instant notifications to the hosts. We are able to digitize and automate our visitor registration workflow. The notifications are great (e.g., thru e-mail, sms, slack). The iPad user interface is user-friendly and customizable. We also get to extract all the data and the built-in dashboard also has some visual analytics for easy reference. The customer support is fast and the staff is friendly to deal with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We are able to digitize and automate our visitor registration workflow. The notifications are great (e.g., thru e-mail, sms, slack). The iPad user interface is user-friendly and customizable. We also get to extract all the data and the built-in dashboard also has some visual analytics for easy reference. The customer support is fast and the staff is friendly to deal with. #### Cons We just have one feature request to have the mobile and email details of the employees be hidden from view of the Receptionist (since our receptionists/security team is outsourced). This is not possible, but they said it may be considered for future developments. --- ### Visitor Management experience made easy - Overall rating: 5/5 - Reviewer: Ankush P. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. - We have around 1000 of visitor's coming into our building everyday and managing those visitors using Envoy with its integration to AD and Clearpass has made us transition into a very smooth customer experience. We have recommended this to a huge set of enterprise customers for their visitor management and label printing. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros - Integration platform using open API's is very flexible - Guest/Visitor management is easy and guests can be populated in advance using bulk upload - Integrates with Active Directory to look for sponsored Guest - integration with Twilio for Guest SMS password is highly useful #### Cons - Splash Page/App could be customized to have company logo in the frontend would make it more company specific --- ### Simple and Easy Visitor Management! - Overall rating: 4/5 - Reviewer: Callie T. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. No issues with the platform and it made the notification process of visitors much smoother than using Teams/Ring doorbell to notify someone was in our lobby. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use for visitors and the notification to the host really benefited our office as we don't have a FT receptionist. #### Cons The cost was relatively high but manageable. --- ### Visitors are Wow'ed - Overall rating: 5/5 - Reviewer: Alvaro M. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I must say, that for a small business / office, we have wowed clients and visitors from multi-nationals whenever they arrive at the receptionist area and sign-in via the iPad terminal using Envoy. Back track a little, one of my favorites features is the ability to pre-register your visitors. This, depends on the setup of your IT, sends an email and calendar invite to your visitor. This email can include map to the office, some reminders (like dress code, parking), and this makes their sign-in a breeze upon arrival at the reception, they just say their names, and they're in the fast lane. Analytics. Yes, I'm a fan of numbers and figures, and Envoy gives us a quick data analytics dashboard to see how many visitors came per month/year, who has the most visitors, deliveries, etc. The data helps our planning for Building management (e.g., add new Envoy terminal, extend the security/reception area, promote pre-registration). It's just a beauty to use. And accessible via web from anywhere, and via a mobile app (passport as well). #### Cons If your office has multiple entrance/exit points, note that Envoy will treat it as having multiple locations, hence additional payment. Well, technically it's just the same office. But you can just create a sign-in field to indicate which entrance/exit they are in (just so you get to distinguish it when crunching the visitor data). --- ### Danfoss MKE - Overall rating: 5/5 - Reviewer: Gary O. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Seems to run smoothly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The history log data as well as guest/visitor sign in. A lot of visitors are WOW'd about the Envoy. #### Cons None so far. I do have an idea if your software already does this , please disregard. We can invite visitors prior to there arrival thru the Envoy system. As a Sr. Maintenance/Facilities associate i have to be sure contractors/vendors view our safety documentation for Danfoss before entering our facility. Is there an all inclusive type Invite that we can tailor to my needs? The COD is covered while they are signing in as well as COVID related items. If its a new contractor/visitor they must review the Danfoss safety on the shop floor as well as our Env. policy. I need to keep documentation that they have reviewed this for audit purposes. We have this in a power point format that they review when there on site, I would like to send like I stated prior an all inclusive invite . Thank you, Gary Oldenburg #### Reasons for choosing Envoy Electronic sign in for visitors #### Vendor response Thank you for your review Gary! Great news - we recently released a feature that allows you to fully customize your invitations. Your Customer Success Manager will be reaching out shortly to walk you through these new exciting features. Thanks for being an Envoy customer! Replied May 2021 --- ### SentriLock's Visitor Software - Overall rating: 5/5 - Reviewer: Greg H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We really like the product. We have not used some of the advanced features but may do so in the future. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We are a technology company in the real estate sector. Prior to Envy, we just used a sign in sheet and badge for visitors signing in. Not very impressive or safe (and this was before COVID). We now have a sign in system that better represents us as a technology company, is easy for visitors to use and for us to track who has visited our office each day. #### Cons We don't have any major issues with your product -it has been very dependable and even if we do not have a person at our front desk, visitors can use it without direction. Maybe have a way to send us paper badge rolls periodically based on our usage so we don't run out and have to rush an order. #### Reasons for choosing Envoy I couldn't remember the names of the other 2 companies that we considered. Your pricing was competitive but I think your customer service team won the deal with their quick responses to my questions and their follow up. --- ### Envoy Visitors helped our entry process - Overall rating: 5/5 - Reviewer: Geoff D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our kiosk is set up on an iPad in the vestibule before a locked door. This allows us to track our visitors on when then are here, and prevents the random folks just milling around our front entrance area until someone notices who they are and what they are doing here. If we do happen to get a vendor or someone who happened to bypass the kiosk (due to them walking in the building with an employee), I can easily add them to our visitor log via the kiosk, the app, or the Envoy Dashboard on the website. I know we aren't rating Protect that they released during COVID, but that is an absolute blessing to have during these times of limited office capacity and higher security/safety. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I like the ability for guests to be able to enter their info (or even scan a QR code) to enter our location. It also connects to me via the app, Microsoft Teams, and the Envoy Dashboard website where I get alerts if there is a delivery or visitor to let in the door. #### Cons We don't use the printer or badges feature, but glad to know there is integration there if we wanted to step up the entrance/security level. The main "problem" is that we don't use the app to its full potential, but the parts we don't use are not necessary for our business. --- ### No more waiting time waiting for visitors - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that Envoy integrates with Slack so that you're notified when a visitor arrives. I often conduct interviews and candidates arrive early and late. I can keep working undistracted. This also reduces load on office managers who aren't always at their desks. #### Cons It would be great to create user accounts across the Envoy platform was even quicker check-ins. Sometimes entering info quickly, especially in the presence of crowds, is a time consuming task with multiple required fields. --- ### We don't have a front desk receptionist to receive any delivers nor great our guest. Envoy FTW! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered handles the little things for a company to help expand #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Envoy handles the guest sign-in workflow and notifies the proper employee that their guest has arrived. We also utilize the NDA form to make sure we keep the company safe. I really appreciate the Slack integration to PM the employees too. #### Cons Envoy seems to have minor issues from time to time with connecting to our wifi. I have to force quit the application to get it to connect again. --- ### PCI Compliance and Envoy - Overall rating: 4/5 - Reviewer: Marilee G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We were looking for a way to log visitors that did involve keeping a manual sign in sheet. Envoy does that for us. We have a limited number of visitors per week (1-2?). #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our IT department embarked on PCI compliance and all aspects of our office security were analyzed. The Operations department suggested trying out Envoy as a way to log visitors and also announce them in case there was nobody at the front desk. Once people realized that they would get notification of a visitor even if our front desk person was not there (which is frequent as she is very busy with many projects), they were very receptive to the system. Frequent visitors had permanent name badges and others would have a badge waiting if we knew they were visiting in advance. We love the ability to download the log of visitors and this helps with our PCI compliance. #### Cons We are a small office, so many of the features are not really necessary for us. We wish there was a way to list several people as assistants or if there were places for multiple people that get notified on every visitor. Right now we are using a group email address that in turn notifies our three operations staff of a visitor as the assistant. It would be great if admins could elect to receive notifications in addition to the person that the visitor is there to see. --- ### Straight Forward- Quick and Accurate - Overall rating: 5/5 - Reviewer: Kevin H. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Quick and accurate tracking for deliveries being delivered and picked up. #### Cons None. The program works as intended. It does have a visitor management system, which I've used once, but haven't used only because I haven't needed to. It seemed to work as intended. --- ### Give Envoy a try and watch your front desk woes melt away! - Overall rating: 5/5 - Reviewer: Lars C. A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered Anyone who works in operations will agree that there simply aren't enough hours in the day to get to everything. The job gets done with constant reprioritization of to-dos and a lot of hustling, but it would be a heck of a lot easier if I could be everywhere all at once. I am a proud Envoy customer, because the product and service that they provide enables me to do just that. It's hard to quantify how much time, energy, and stress Envoy has spared me, but the dividends are certainly shared by all - our guests, my employees, and yours truly. Give Envoy a try and watch your front desk woes melt away! You'll be glad you did. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Set up doesn't take more than a few minutes. The default interface is simple, intuitive, and visually pleasing, but there is a ton of opportunity for customization and integration for anyone who wants it. Envoy's customer support is ALWAYS there to assist me live on the portal. #### Cons I frequently have to troubleshoot the wireless badge printer that came with my Envoy bundle, but outside of that I'm very pleased. --- ### Checking Guests Made Simple - Overall rating: 5/5 - Reviewer: Charles B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. One key issue was having a receptionist at the front desk to welcome our guests. visitors and then notifying our staff that there was a guest waiting for them. Now with Envoy, we never miss a guest or visitor and our staff is quickly notified via email that there is a guest in the reception area waiting for them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Using Envoy in our office has made checking guests and visitor a no brainer. We no longer need to have a receptionist at the front desk to welcome guests, Envoy is our go to partner. Using Envoy insures us that all guests , visitors are being helped and our clients are being notified in a quick email or text that they have a guest waiting for them in the reception area. Envoy has made our office more efficient and modern. #### Cons The only con I can think of is the customer service, it was difficult to get hold of our rep after several emails and calls to setup our service from a free trial, we almost decided against using Envoy but I so glad we didn't give up. #### Reasons for choosing Envoy we the use of Envoy was easy, setup was easy and our staff like the service that this product provided. --- ### When I first used it as a visitor It captured my photo and then take important details. Very good. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The user interface is very good and user friendly, it captures the most important details of the visitor and it's easy to use specially for elders. I also like the idea of sms notification and email notificication, it enables the host to know in advance that he/she has a visitor. #### Cons The least I like about this software is the recepient or the host could not reply to the envoy. If the recepient is not in the area he cannot advice the envoy or the visitor. --- ### Easy, intuitive, secure. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered This saves our Recruiting team a lot of time and worries when having candidates come to the office. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Envoy is extremely intuitive and has been a great asset to our company after we made the move to a secure floor. The program has been effective in making sure our visitors are expected, greeted and that we have proper documentation of their visit. Envoy has made this start-up look like we're playing big-league. #### Cons The only con I have is that I wish we could publish private notes to candidates, in their invite. Sometimes we need to give a specific instruction, and it would be nice to have it all come in one email. --- ### User Friendly - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The software is user friendly on the user end and admin. When they created this software they really though of the users. Report features #### Cons I would like for them to add more workplace place features such as floor plans(Moves-Add-Changes) /work orders request. --- ### Envoy has been a huge asset to my office. Easy to use and looks nice and professional. - Overall rating: 5/5 - Reviewer: Emily W. - Industry: Entertainment - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The UI is simple and clean, and for the most part, it is easy to use right out of the box. I also love the option to design and order custom badges with our own company branding on them, as an upgrade from the standard printed name badges. Envoy makes signing our visitors in much smoother and more professional with the digital interface. (Especially for a company in the tech/production industries.) #### Cons I tun into issues with the badge printer pretty often, so I'll have to hit up the troubleshooting section of the site a lot. The troubleshooting guide does usually help me solve my problems, though. There have only been a few instances where I've had to reach out to Envoy support or to my company's internal IT team for additional support on weird issues. One more con is that I wish we could have a little more control of the look of the iPad app, but that's not the biggest deal. The home screen and sign in pages still look great as they are. ## More reviews [Next reviews](https://www.softwareadvice.com/meeting-room/envoy-profile/reviews/?page=2) --- Envoy Reviews, Pros and Cons - 2026 Software Advice