About Priava

Priava is purpose-built for event management, conferencing, and performing arts venues. With an easy-to-use web interface, the software requires minimal training, yet the functionality provides for any degree of complexity involved with events, including booking, task management, tracking event logistics, CRM, sales and marketing, quoting, catering, ticketing, and equipment hire.

Priava offers event planners access to their key event information from any location on any device, at any time. Customizable reports provide real-time insights and customer-facing documents can be uniquely designed. Users can preview, save, and export reports in Excel, Word or PDF formats.

Priava helps users identify double booking with a confli...


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Supported Operating System(s):

Web browser (OS agnostic)

17 Reviews of Priava

Average User Ratings

Overall

4.35 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(9)

9

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 17 results

February 2020

Kerry from The Stationers' Company

Company Size: 11-50 employees

Industry: Events Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2020

User friendly

Good customer service from [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] although sometimes issues take a long time to get resolved (not their fault, it's possibly the wider design team). We moved from an old outdated CRM system so this is a dream compared to what we had before. Reporting has improved although I do find some of the reports tricky to set up.

Pros

On a day to day basis it's generally easy to use

Cons

Some reports are tricky to set up / understand. Some issues take quite long to get resolved.

Reasons for Switching to Priava

The old system was outdated and wasn't fit for purpose

Response from Priava

Replied March 2021

Hi Kerry, We know it has been a little while since you left this review, but we wanted to thank you again for your feedback. We are delighted to learn that you are happy with the level of service we provide and find Priava easy to use. We took your feedback on board and have made some changes to address the points you raised. Firstly, we have changed how we respond to incoming queries to ensure a faster response time. We have also expanded our Development Team to ensure we deliver more functionality more often. In particular, our latest feature, "Scheduled Reports," makes it easier to produce and share reports. Click on the link below for more info: https://www.priava.com/release-features/scheduled-reports/ If you have anything else to add, you are welcome to submit a new review using the following link: https://reviews.capterra.com/new/78215 Alternatively, please reach out to support@priava.com if we can help in any way. Thanks again, The Priava Team

February 2020

Amie from {10-11} Carlton House Terrace

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

February 2020

Priava and {10-11} Carlton House Terrace

The team has been extremely supportive in the lead up to and since our live date. There have been a few instances where problems have occurred, but overall we are very happy with the product.

Pros

Integration capabilities (API with various external systems) Calendar module for internal clients Reporting functions Seamless contracting

Cons

Some areas of our business have been set up in a way that's not immediately logical.

Reasons for Choosing Priava

Eventworks by Kick Digital (seems like it's not longer going?)

Reasons for Switching to Priava

Out of contract. Concerned that Rendezvous new software was years behind in terms of development and Priava is more established

Response from Priava

Replied March 2021

Hi Amie, We know it has been a little while since you left this review, but we wanted to thank you again for taking the time to share your feedback. We are so happy that you are happy with the level of service provided by our Support Team. If you have anything else to add, you are welcome to submit a new review using the following link: https://reviews.capterra.com/new/78215 Alternatively, please feel free to reach out to support@priava.com if we can help in any way. Thanks again, The Priava Team

February 2020

Rebecca from Fabulous Fan Fayre

Company Size: 1,001-5,000 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

February 2020

Review of Priava for Multi-Stadia

We use the system on a weeky basis to analyse the business - this incudes; enquiry levels, lost booking reasons and conversion percentage. We also use the live diary to identify hot spots and areas of focus. Working within stadia, the diary page is very important for highlighting things that will impact availability and accessibility of the venue - e.g; match days, concerts and stadium refurbs or general mantenance work. Team training is key to the success of the system and to quickly establish 'standards' that wprk for your business - e.g; the use of 'notes' and 'tasks'.

Pros

First of all, the support team are fantastic - really accessible, responsive and quick to resolve any issues or queries. The diary view is very clear and the system overall is easy to navigate. I like how you can export the reports into excel, so that the data can then be exported into other formats. I like the multi-venue functionality which allows me to have constant access to all venues which also means that data can be reported on for individuals, agencies and companies as a whole.

Cons

The thing I like least about the software is how the opportunities and events are split in the system which means that you have to report seperately on each element rather than just have combined figures - examples would include the lost bookings reports. We dont use some of the functionalities such as 'copy event' (which are designed to save time) due to the fact that we also have to report on our enquiry levels so every event has to go into the system as an opportunity first even if we know its 100% going ahead. Whilst I like the fat that the system can be tailored with options to add filters to reports, it can be very time consuming when items are later added as you then have to go through each report and report filter to ensure the item has been added if required (this can easily be missed).

Reasons for Choosing Priava

Most cost effective and was the natural upgrade form the previous system.

Reasons for Switching to Priava

The system was due an upgrade

Response from Priava

Replied March 2021

Hi Rebecca, We know it has been a little while since you left this review, but we wanted to thank you again for your feedback. We are happy to hear that Priava helps you analyse your business and manage your bookings and that you are happy with the service we provide. We took your feedback on board, and we have recently launched a new feature called Scheduled Reports, making it easier for you to produce and share your commonly used reports. Take a look at this page for more info: https://www.priava.com/release-features/scheduled-reports/ In response to your comment regarding Opportunities & Events being separate, we have enhancements in the pipeline, allowing you to view them all on the same Chart in real-time. These are due this year. If you have anything else to add, you are welcome to submit a new review via the following link: https://reviews.capterra.com/new/78215 Alternatively, please reach out to support@priava.com. Thanks again, The Priava Team

February 2020

Angela from Cranmore Park

Company Size: 2-10 employees

Industry: Events Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2020

Fantastic event management software for our Conference & Exhibition Venue.

We use Priava on a daily (hourly) basis managing our Conference, Meeting Room and Exhibition Venue with ease. It has also allowed us to become paper free as a department.

Pros

Priava's top benefit is that is it cloud based, so can be accessed from any device, meaning no need to be bound to the office, or event have the 'work' laptop with you. The system is easy to use but designed to offer everything you need. It produces detailed and accurate reports at the click of a button, as well as function sheets, contracts, invoices etc. You select the modules that you are right for your venue, meaning you only pay for what you need, perfect for smaller venues. Priava support are very quick at resolving any issues, and excellent at tailoring reports to meet our specific venue needs. There are always new updates to continuously improve functionality.

Cons

We haven't really noticed any issues with Priava, and any small issues initially (teething problems when using a new system) were resolved straight away.

Response from Priava

Replied March 2021

Hi Angela, We know it has been a little while since you left this review, but we wanted to thank you again for your feedback. It was great to hear that Priava has helped you manage your Conference, Meeting Room and Exhibition Venue with ease and that your team enjoys the flexibility of the cloud-based system, which allows you to work remotely. If you have anything else to add, you are welcome to submit a new review using the following link: https://reviews.capterra.com/new/78215 Alternatively, please feel free to reach out to support@priava.com if we can help in any way. Thanks again, The Priava Team

February 2020

Tracey from ASB Waterfront Theatre

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2020

Priava - for venues

Pros

Priava is a very user-friendly web-based program allowing venues to manage bookings, create event orders and book staff, equipment and catering. Interface is very clear and intuitive, so easy to learn and navigate. Priava also has functionality to generate invoices and sales features/tools to keep track of client details, notes and enquiries. The help desk staff go out of their way to make your experience easy. It is fully customisable to create your own reports, manage inventory, menus and events. Multi-users are included in the package, making it accessible to all team members.

Cons

Doesn't interface with staff scheduling software. Formatting of event orders (font/size etc.) can be a bit tricky and you can't easily alter where information appears on an event order.

Response from Priava

Replied March 2021

Hi Tracey, We know it has been a little while since you left this review, but we wanted to thank you again for taking the time to share your feedback. We pride ourselves on building user-friendly software, and we are glad to hear you are happy with the level of service that our Support Team provides. We took your feedback on board and would love to work with you to show you how to build a custom Event Order to suit your formatting requirements. Please reach out to support@priava.com when you are ready to get started. We would also love to know which staff scheduling software you use and what information you need to sync from Priava. We are working on developing new integrations and would appreciate your insight. If you have anything else to add, you are welcome to submit a new review using the following link: https://reviews.capterra.com/new/78215 Alternatively, please feel free to reach out to support@priava.com if we can help in any way. Thanks again, The Priava Team