--- title: "Access Granted Systems Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Access Granted Systems. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Access Granted Systems is a good fit for you!" source_url: "https://www.softwareadvice.com/membership-management/access-granted-systems-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Club Management Software](https://www.softwareadvice.com/club-management/) / [Access Granted Systems](https://www.softwareadvice.com/membership-management/access-granted-systems-profile/) / Access Granted Systems Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/membership-management/access-granted-systems-profile/) Reviews # Access Granted Systems User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 30 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 5.0/5 - Value for money: 5.0/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 28 reviews (93%) - 4 stars: 2 reviews (7%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Access Granted Systems is the only pool pass program I use for my community association pools and it is easy to use and convenient for property management. - It was very easy to navigate residents' access, requests-Smart phone friendly. - easy to use user interface and the ability to handle all applications and passes all on one website! ## Access Granted Systems customer reviews Showing reviews 1-25 of 30 (page 1). ### Great company & great employess - Overall rating: 5/5 - Reviewer: Cherelle Y. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I have had a great experience with Access Granted Systems. It has made pool season very easy. It's easier to track pool passes and if I have any questions, there are a ton of resources. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system is very easy to use. Whenever I have an issue or a question, I get a prompt response. It's great! #### Cons There isn't really anything I dislike about Access Granted Systems. The system is very user friendly. I haven't had any issues. --- ### Administrative Assistant - Overall rating: 5/5 - Reviewer: Maria B. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This has been the most simpler system we have found for our residents and for management to process passes. Looking forward to continue using Access Granted in our current properties and future ones. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The review process was conducted in a highly efficient and organized manner, ensuring clarity and ease throughout the season. #### Cons I have no complains about the system: everything worked smoothly and met expectations as a first time user. #### Reasons for switching to Access Granted Systems The process of members signing up prior to getting to the actual application. --- ### Pool Access made Simpler - Overall rating: 4/5 - Reviewer: Sheffield C. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it helps things look and feel professional to members #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It helps to keep members organized and safe #### Cons Sometimes when scanner used it doesn't scan the codes right away may need to start again which delays entry. --- ### Great Product for HOAs and Pool Management - Overall rating: 5/5 - Reviewer: Jeff M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quality product and amazaing customer support Very easy to use, mostly easy to manage #### Cons A bit of manual labor to "move" new people over Customizable #### Reasons for switching to Access Granted Systems Cost was better, tech interface was better, with more options for half the price. --- ### Treesdale Community Center Pool Pass Review - Overall rating: 5/5 - Reviewer: Grace B. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We really enjoy using Access Granted Systems! We will likely be continuing next year. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's great that we are able to check our residents in, keep track of the daily attendance, and go back and export the data for our Bather Load tracking sheets. #### Cons The only issue we've had is with our wifi. We have been having lots of issues with our wifi, so sometimes it means that we cannot use AGS. #### Reasons for switching to Access Granted Systems No longer used the system after covid, but needed a new system. --- ### Great system for a private club! - Overall rating: 5/5 - Reviewer: Trina R. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are so glad we reached out 3 years ago to partner with Access Granted Systems. We weren't sure of what to expect but this has been great for us! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service was fantastic. Anytime we had questions or issues, there was someone to quickly help to resolve. All systems were very user friendly. Using this system helped tremendously with non member access as well as missing guest fee revenue. #### Cons The only complaint I could have is that there is no way to integrate with the clubs management software ( Jonas). However, there are many reports available in order to upload the data for fee billing purposes. --- ### Swim Season is Easier Now! - Overall rating: 5/5 - Reviewer: Shelly S. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This is our second year to use it. [sensitive content hidden] understood our concerns as newbies and also when we needed updates to start the second season. Every community pool situation is different and AG offers many options to work within each neighborhood's system. I would definitely recommend this system #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros [sensitive content hidden] always answers our questions quickly and completely. He seems to anticipate our issues before we know they could become issues. Issues being the fact that the system is relatively new to our association. #### Cons I can't come up with a 'dislike'. Our one issue is simply getting the lifeguards up to speed on the system but our office is not in charge of that, the pool company is. --- ### Very pleased - Overall rating: 5/5 - Reviewer: Stephanie D. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The customer service is outstanding! From the moment of my first call they were easy to reach and easy to talk to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I find this system very user friendly. Easy to look up accounts, check people in and out, access how many members have entered the pool #### Cons It would be nice if it had the option of weekend only membership but i have found a way around that and i would also like to find a way to see which of our members ahe pictures an which dont. --- ### Great system, Great company to work with - Overall rating: 4/5 - Reviewer: cindy k. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Access Granted Systems has been great. Any time I need help with something, I know I can co9ntcat them and get a resolution in a timely manner #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easiness of checking in members at the pool. When the members show up, they simply show their passes and we scan them and in they go #### Cons Uploading the members into the system has been a trying task. I thought it would be easier than it5 is --- ### Access Granted Systems - Overall rating: 5/5 - Reviewer: Audrey Z. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Access Granted Systems is the only pool pass program I use for my community association pools and it is easy to use and convenient for property management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Although there are a lot of intricacies in the online system, [sensitive content hidden] set up an incredibly helpful virtual review which made me feel like I truly had a comprehensive understanding of the system. #### Cons Presently there is no option to not mail out additional guest passes if a unit owner or resident adds another pool pass to their already processed application, but I believe [sensitive content hidden] is already working on a way to be able to toggle that already. --- ### The Access Granted Systems Review - Overall rating: 5/5 - Reviewer: Dionna C. S. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our experience with the system has been very good, as it has allowed us to keep a good control on the community pool access, use and policing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Access Granted Systems application is a great addition to our team, and it allows us to provide a smooth pool pass process for our residents. #### Cons The mobile application did pose some difficulty for a few of our residents, but we were able to assist and get them through it. #### Reasons for choosing Access Granted Systems N/A --- ### Pool Management Software - Overall rating: 5/5 - Reviewer: Jen L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic experience. So exited to have found this company! The ease of using the software and being able to track the pool usage has been instrumental. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simplicity of the software. Very easy to navigate. Customer Service is fantastic! We tested the software at one facility and like it so much that we rolled it out to three more facilities. #### Cons I wish it was easier to locate an application by name or be able to sort the email addresses in alphabetical order. #### Reasons for switching to Access Granted Systems We were seeking an electronic pool pass. --- ### Access Granted Systems is an excellent, easy to use system - Overall rating: 5/5 - Reviewer: Wendy G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Access Granted Systems is an excellent, easy to use system for resident passes and guest passes for the pool. The software is simple, the tutorials are useful to navigate the site. We recommend them and will continue to use them next year. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Access Granted Systems provided a website with client log in. The system is simple, easy to navigate, tutorials provided for every question, customer service for set up and questions along the way was superior. #### Cons Learning the various screens for getting to the information you need quickly was a process. My company would prefer monthly invoices be mailed/emailed for a written record, this system you are required to download from the site which was time consuming. #### Reasons for choosing Access Granted Systems Simply, easy to use, direct mailing to residents to eliminate person to person contact, payments direct from residents for guest passes, we no longer had to do this in the office. --- ### Amenity Access Tracking - Overall rating: 5/5 - Reviewer: Laura G. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The program is easy to use and provides daily attendance records as well as the ability to activate and deactivate memberships, which is critical. The program also allows us to manage our short term rental guests' access to the community amenities. #### Cons I honestly do not have any cons to report. #### Reasons for choosing Access Granted Systems N/A #### Reasons for switching to Access Granted Systems Needed a cloud based system that was easy to use and allowed us to activate and deactivate memberships. We also needed a system that would provide real time check-in information to the Manager. --- ### Watershed / Access Granted Systems Review - Overall rating: 5/5 - Reviewer: Alicia M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Adam Nagy is one of the most responsive business partners I have worked with. He is quick to follow up and answer questions, has made the process easy, and provides plenty of resources. He has a solutions-based mindset and is always available to me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is the only pool pass software that I will use for my communities, it far outperforms its competitors. It's a reasonable price and makes my job as a community manager much easier. #### Cons I am going to be exploring integrating and card readers for the 2023 season. #### Reasons for choosing Access Granted Systems Ease of use for residents and management. Professional appearance. --- ### ACCESS GRANTED A MUST HAVE!!! - Overall rating: 5/5 - Reviewer: Karl F. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Access Granted Systems has been a game-changer for our community! Since implementing their advanced access control solutions, we've seen a significant reduction in unauthorized access to our pool area. The system is incredibly user-friendly and provides us with real-time monitoring and control, ensuring that only authorized residents can enjoy our amenities. The peace of mind that comes with knowing our facilities are secure is invaluable. Their customer service team is responsive and knowledgeable, always ready to assist with any questions or adjustments we need. We highly recommend Access Granted Systems to any community looking to enhance their security and protect their amenities. Thank you, Access Granted, for helping us maintain a safe and enjoyable environment for our residents! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly, great support from the team whenever it is needed. #### Cons I did not come across anything this season. --- ### Golf Driving Range Management - Overall rating: 5/5 - Reviewer: Jodi D. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Being able to show a customer how many times they logged in for the season is a great tool to show the customer how much they saved. It also helps to upgrade a member if they scan in enough times for a higher teired membership. My non-techy employees feel pretty confident using the system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros For the most part the system is terrific. I use my own keyfobs with the software. I love that the members face pops right up when they scan in - showing their name and member status. #### Cons I would like to limit check ins per day. I have 3 different memberships. Standard, Gold, and Platinum Gold are only allowed to log in once per day. Standard and Platinum can log in multible times per day. It does not integrate with Square software - which I would love, but isn't necessary. #### Reasons for choosing Access Granted Systems Access seemed like the simplest solution. #### Reasons for switching to Access Granted Systems This system allows uus to see who should be or not be in our Members area --- ### Assistant Property Manager - Overall rating: 5/5 - Reviewer: Xainab A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was very easy to navigate residents' access, requests-Smart phone friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy Access. I was able to review portal when I am away from desk using my phone #### Cons The training was a little different than what we experienced. --- ### First Year Using Access Granted Systems - Overall rating: 5/5 - Reviewer: Nicole D. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I enjoyed using Access Granted Systems for our pool passes this year and working with Adam. It made the season go super smooth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked that residents created their own accounts and uploaded their own photos. It made it easy when all I needed to do was approved the account. #### Cons I wish users could see a running total of their guest passes on their card. Only admins can see that info right now. --- ### Love this system - Overall rating: 5/5 - Reviewer: Lorrie D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive from the beginning. The team addresses all training and concerns immediately. Easy to work with #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Convenience and ease of use. Love this product, captures all the information necessary #### Cons There are no cons with this system - it is terrific --- ### Westfield Terra - Overall rating: 5/5 - Reviewer: Michael Q. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I think this program is great for all pools or member accounts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The website is easy to use and the scanning of member accounts is a breeze. #### Cons I can't filter on the program all users that have certain criteria: IE expired tags, suspended accounts. --- ### Access Granted is great! - Overall rating: 5/5 - Reviewer: Christina W. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Access Granted is very user-friendly for homeowners to sign up for the pool an receive their pool passes. I would recommend this for any community not already using it. I have worked with other systems that take more time to process and trouble shoot. #### Cons Though I have received very few complaints about this, sometimes, the attachment that goes out to a patron's mobile device will need to be re-sent if it does not open, however, it is a quick fox. --- ### Super Easy! - Overall rating: 5/5 - Reviewer: Jesse M. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Software was extremely easy to navigate and product support was immediate when I did have a problem or question. #### Cons Initial application data was not able to be downloaded but I was told this is coming soon. --- ### Pool Portal - Overall rating: 5/5 - Reviewer: Londen J. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Support tickets are taken care of asap. #### Cons The ability to search homeowners could be better. --- ### Great Company to Work With, Highly Recommend Them - Overall rating: 5/5 - Reviewer: Holly D. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. By using AGS we were able to eliminate conventional passes. The employees were happy using their phone for the check-in process. AGS was prompt in sending commissions we earned. [SENSITIVE CONTENT] was m y contact from the very beginning and all summer. He is very knowledgeable about the product and patient when I asked the same questions. The product is affordable. I would highly recommend this company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We were able to check people in with our phones so no bulky computers were needed poolside. Also the simplicity for homeowners to register themselves made it simple to start using a new system. #### Cons Honestly I did not encounter anything negative. ## More reviews [Next reviews](https://www.softwareadvice.com/membership-management/access-granted-systems-profile/reviews/?page=2) --- Access Granted Systems Reviews, Pros and Cons - 2026 Software Advice