--- title: "ACTIVENet Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ACTIVENet. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ACTIVENet is a good fit for you!" source_url: "https://www.softwareadvice.com/membership-management/active-net-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Club Management Software](https://www.softwareadvice.com/club-management/) / [ACTIVENet](https://www.softwareadvice.com/membership-management/active-net-profile/) / ACTIVENet Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/membership-management/active-net-profile/) Reviews [Alternatives](https://www.softwareadvice.com/membership-management/active-net-profile/alternatives/) # ACTIVENet User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 83 ### Secondary ratings - Ease of use: 3.6/5 - Customer support: 3.8/5 - Value for money: 3.7/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 27 reviews (33%) - 4 stars: 33 reviews (40%) - 3 stars: 18 reviews (22%) - 2 stars: 3 reviews (4%) - 1 star: 2 reviews (2%) ### Most mentioned pros - There are so many features to make registration, payment and membership streamlined for customers. - I like ActiveNet because it makes it easy for my facility to check members and rent out equipment. - Great for basic class registration and membership tracking. ### Most mentioned cons - Our biggest drawback was that the only way we could merge customer payment plans was by putting the classes in a package bundle. - Lots of unnecessary columns and text meant for one cell is exports to an additional cell in the row below (creating a whole extra row as well). - When you add a membership, uou have to go to a different tab to check in- a lot of scans get missed and it’s a two part series. ## ACTIVENet customer reviews Showing reviews 1-25 of 83 (page 1). ### ACTIVE Net Review - Overall rating: 4/5 - Reviewer: Kyle Z. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It a great system to allow memberships to be tracked and run reports of information that may non-profits use on a daily basis. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Vendor response Kyle, thank you for taking the time to review our software. It¿s great to hear you¿ve been able to get valuable information out of our robust reporting features. Your feedback is integral to our continued development, and if there is anything we can do to make your experience easier, please reach out! Replied December 2016 --- ### Comprehensive but complicated - Overall rating: 4/5 - Reviewer: Lin W. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ActiveNet can be a good tool for parks and recreation. It has comprehensive features and functions that fit an agency's needs. But the customization is limited and the learning curve is challenging. Plus, the complexity of the user interface and managing data prevents users from fully using all the features. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A lot of features. Online registration is convenient. Converting all programs to InDesign for marketing is easy. Customer service is very responsive. #### Cons ActiveNet is an old platform and its user interface looks like early 2000s and is complicated. The data management is difficult. There are too many settings and parameters for pulling a report. Some reports are in tabular format Excel but many are not, especially revenue reports, which are impossible to be integrated into other financial or data management. To learn a specific function of ActiveNet is not difficult, but the learning curve to use ActiveNet effectively is challenging. Customization is limited, we often need to adjust our programs or facilities to fit the modules. #### Reasons for choosing ACTIVENet All parks and recreation registration/reservation systems have their pros and cons. None is perfect. ActiveNet was chosen as it was leading in the industry. --- ### Active Net Review - Overall rating: 3/5 - Reviewer: Jeff D. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We use Facility Scheduling and POS components - Scheduling works fine for our bookable spaces, and for the most part the POS works as well. Overall frustration is with Accounting side and Financial Reporting side of the software which does not provide what we need. When we were sold ActiveNet we were told it had ALL THE FUNCTIONALITY of MaxGalaxy (that we were using) plus additional features etc....this has not been the case as specifically I can not get accurate accounting info , system does not generate invoices, receipts show lack of details etc.. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Scheduling calender to book events into spaces is easy to use - adding customers is relatively easy. Printing schedule is easy. POS features are user friendly and simple to set up. #### Cons Accounting is terrible - impossible to find most basic revenue information for bookable spaces. Many features simply don't work - ie Departmental Revenue - exists in ActiveNet nothing generates. System doesnt generate invoices - only permits. Receipts for payment show no detail about dates and times paid for - only refers back to Permit Clients hate the receipts as cant see what is paid and what is outstanding when have multiple dates on single permit. ActiveNet SUpport does not always respond to tickets generated and dont follow up. #### Reasons for choosing ACTIVENet Because in the sales process it was sold to us as seemless from MaxGalaxy and all functionality from MaxGalaxy would work in ActiveNet - this has NOT BEEN THE CASE #### Reasons for switching to ACTIVENet MaxGalaxy was going defunct due to Microsoft eliminating support for Silverlight which MaxGalaxy required to function - ActiveNet had bought MaxGalaxy and we were told it would be a seemless transition. --- ### 10 years of Successful work together! - Overall rating: 4/5 - Reviewer: Becky S. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience has been a Successful one. We have been her for 10 years now so that in and of itself speaks volumes. We have been able to grow, change leadership, and even weather a pandemic without passing those struggles on to our customers. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros Specialized modules for Memberships. Other products we have looked at seem to treat memberships like activities and they function quite differently too. The Connect App for Camp and Child Watch. It has been an amazing tool that has allowed staff to be more mobile both geographical with remote sites for camps and within their workspaces by untethering with the tablet. #### Cons Pricing, every new development is an additional cost. Support Hours of Availability, we are on the west side of the country and as a result our facilities are open hours after support closes. Reports are a constant struggle. Canned reports only return about 70-80% of what we need. We either end up pulling multiple reports and piecing them together in Excel or I end up trying to build custom reports in insights (even though not all the data points are available there either) to pull the data we need. The I have to go and make sure that all users who need it are able to access it. --- ### It's a Pretty Option Overall - Overall rating: 4/5 - Reviewer: Melissa S. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I've been very happy with activenet, especially with customer service. I have been in regular contact with the support team over the last 5 years and have had an exceptional experience every single time. The team doesn't stop until they can find you a solution, or at least an answer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like how customizable it is and how far ActiveNet has come with respect to the CUI as well as the AUI. It's become more functional over time. It's highlight is it allows for ease of program setup, delivery, and registration. #### Cons I don't like the process in which upgrades/updates are received and potentially reviewed. I have a request for a very important update for our company that has been overlooked as larger institutions and companies likely don't need to use the specified function. The lack of update impacts our processes such that we require to keep track of thousands of paper copies which is absolutely archaic and waste of time. --- ### If Only There Were ZERO Stars - Overall rating: 1/5 - Reviewer: Delaine N. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This might be the least user-friendly software I've ever used. In 20 years of tracing inventory, POS and events, I've never seen anything worse. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Our homeowners can register for events and purchase tickets. #### Cons Literally everything else. No one has ever been able to properly explain the pricing structure. I am unable to run registration reports and no one can help us troubleshoot. The customer service department is terrible (long wait times, ineffective and zero follow up). And the member interface/search engine is horrible. #### Vendor response Hi Delaine, I am so sorry to hear that you are not having a good experience with ACTIVENet. We would love to work with you to provide any resources or training you may need to be successful and make your job easier. Please email me at christina.weitzel@activenetwork.com and I will connect you with our support and training teams for assistance. Thank you, Christina Weitzel Sr. Director, Marketing Replied April 2024 --- ### Implemented and used activenet after switching from CLASS for six plus years. it was quite good. - Overall rating: 4/5 - Reviewer: Helen W. - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Once I got used to activenet, I really like a lot of what it could do. our initial set up caused problems from the start and we did not properly set up (based on how rep suggested) to maximize ease of use. I love the roster reports, booking was easy to do, as was registrations, membership sales. Editing information on the clients was very easy. when things went well, Activenet worked okay for us. calendar views were an awesome tool to see what was in the facility for the day and the totals reports were really prowerful. it was great to be able to generate reports in a variety of formats. #### Cons customer service was slim to none for the majority of our time. We only had a dedicated person for a small window of time to help show us and train us on how to advance the functionality of the programme. initial logistical problems in set up stalled our progress without the product. promises of bridging with current accounting software did not ever happen. As was the promise of bridging with red cross classes, which class did, was another thing that never happened. Helpline improved for last year of use, which was great, but kinda too late. Activenet had a habit of running updates, and not letting us know. Changes to our system would occur and we would have no idea how to troubleshoot and then have to wait several days for help from activenet. (via email or phone) Contract was renewed without our organization being consulted (you cannot automatically renew a contract without consultation) and then, when we heard our fees would be increased, with no promises of anything improved for our end, we opted to seek other software that may better fit our needs. Too bad because there are many many parts of Activenet I really liked, and really miss! #### Vendor response Thank you for your review Helen; we're sorry to hear that you were left feeling frustrated by a lack of support and options when it came to your technology. I've passed your feedback along to the head of our ACTIVE Net team for their consideration. We wish you the best and appreciate your valuable insight. Replied May 2018 --- ### Good Product, But nothing is Perfect - Overall rating: 4/5 - Reviewer: Jason B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Beneficial and above average. I do like the overall product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Facility Management Program Registration Payment Processing User functionality #### Cons Membership Reporting Cost everything else is fine #### Reasons for choosing ACTIVENet Familiarity. Comfort of use from previous 2 cities and Class prior to that. --- ### Does the job - Overall rating: 4/5 - Reviewer: Ula G. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Their customer support is very helpful. Most of the basic functionality is there and does the job. #### Cons Doesn't allow for much customization on website or customization within. And if you can it is not easy to find. There are solutions but require us to often to reach out to Activenet support. Would love to see this be more user friendly. Would love to see a more customizable URL that can be given to customers for example www.fernierecreation.ca rather than this long URL that is not user friendly. --- ### Great Basic Registration System - Overall rating: 3/5 - Reviewer: Vicky B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Great for basic class registration and membership tracking. #### Cons Certain reports are harder to pull up/find than others, and are not clear. Too many functions/buttons for certain categories. Scholarships get overrided when making changes to a schedule. Not easy for a low-to-average computer user. #### Reasons for switching to ACTIVENet We needed a private schedule function that the other product didn't have. --- ### Activenet for small schools - Overall rating: 4/5 - Reviewer: Laura R. - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Generally, this software has work well for is to bring clarity to the revenue and payroll streams and helped us greatly reduce past due balances and reduce staff time with registration transactions. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We appreciate parents' ability to login to manage their accounts, register for the correct classes and make online payments. The private lesson management on the staff side is efficient and generating the needed payroll information works well for us. Communication module is also much appreciated for targeted emails by course registration or level of participation. We have been able to fairly easily configure this software to work for our small school. #### Cons Reporting is very hard to trust and manipulate. Activenet seems to be trying to address this with AdHoc reporting and Insights, but the time and $ involved in incorporating those aspects is with our small staff is prohibitive. Also withdrawing students from a lesson course after they have had one or two lessons is impossible and necessitates adding fake money into the system to close the receipt. We find frustration that all the product enhancements are generally geared to YMCA type organizations and the smaller school needs are not often addressed. #### Vendor response Thank you Laura for taking the time to give us feedback on ACTIVE Net. Replied October 2018 --- ### A Simple review - Overall rating: 3/5 - Reviewer: luis c. - Verified reviewer: Yes - Industry: Government Relations - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The program can be modified to fit your company style. #### Cons Sometimes, you will need to go to various location just to get a function to work property. --- ### Good support for migration - Overall rating: 4/5 - Reviewer: Erica U. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros - Customer service is always there to help with anything. - When we migrated, the transition was pretty easy, they not only guided us through the transition, but also supported us. - We have been developing more and more products (existing products in Active that we get to know and start using) in Active and been supported through the process by our account manager as well as product team whom are always there if we need a refresher or presentation to better understand our options. #### Cons - We are in a French speaking province and we often need some corrections in the translations on the Customer User Interface (mistake in the translation, incorrect translation, etc.). - Some releases impact our processes and require us to modify our ways of doing things. - It takes a while for enhancement features to be developed. --- ### ActiveNet Review - Overall rating: 5/5 - Reviewer: Shannon S. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I have enjoyed using ActiveNet and would recommend it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of use within ActiveNet and the reporting #### Cons There are not any features I have come across that I do not like --- ### Small City Usefulness - Overall rating: 4/5 - Reviewer: Emily G. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We had a really intensive set up and training process with our Active Net representative, so we weren't totally on our own. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We like that it integrates many different city functions into one overall platform for all employees to use. We can also limit functions for certain employees to maintain simplicity. #### Cons As with any new platform, it can be tough to learn the most efficient ways to navigate through the platform. We also had to build every component from scratch. --- ### ActiveNet is a net positive - Overall rating: 5/5 - Reviewer: Samuel C. - Verified reviewer: Yes - Industry: Libraries - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Learning and using ACTIVENet is simple and user-friendly. #### Cons It would be nice if you could reduce the amount of irrelevant features you see in the menus, but it is not overly distracting. --- ### Lots of functionality - is it the right fit for your purpose? - Overall rating: 3/5 - Reviewer: Laurie M. - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used other for less than 2 years - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If your organization needs to handle complex registrations, events like conferences and the like, it's probably one of the most full-featured out there. However, they way it defaults doesn't really apply broadly to other uses, so setup gets difficult, and sometimes you just have to workaround or accept something that doesn't quite do what you want the way you want it. Still, for smaller organizations, it's a good value for the cost. Their fee structure is fair, and lower than most. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easier to use queries and data reports--they have really worked to make the user experience better in last several years. Abundant tutorials, many are pretty good, some are redundant or not that informative. Fulfills its main purpose well and offers functionality to handle rather complex organizational needs. #### Cons For our needs to track interactions with our constituents, the system required a lot of workarounds outside of conference management. Membership reports were difficult to set up to get the information needed. Setup is difficult and complex in general, particularly if your organization doesn't quite fit the model they used to develop the software. Although we realize they have to have some sort of fee model, to be charged a fee for charitable donations is hard to accept, . --- ### Efficient Registration Management - Overall rating: 5/5 - Reviewer: Rachael M. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros User Friendly Interface for residents, customizable, low cost #### Cons Difficulty running reports, backend interface is not so friendly --- ### My experience with Active Net overall has been positive. Any snag was always resolved pretty quickly - Overall rating: 5/5 - Reviewer: Sylvina G. - Product usage: Used daily for less than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about this software is that it takes care of everything my business needs. There's nothing lacking. And once I learned the basics, learning how to search or change something is pretty easy. I can figure things out without being "trained" by a more experienced co-worker or user. #### Cons Sometimes the software can be a little convoluted. Trying to change something proved difficult at times. #### Vendor response Thank you for the feedback, and we appreciate you as a customer of Active Network where we strive to not only serve our clients but to be their partner as well. We are happy to hear our solutions are helping you run your business with ease. Replied October 2017 --- ### Working with Active Net - Overall rating: 3/5 - Reviewer: Fernan C. - Industry: Civic & Social Organization - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. From a customer service perspective the team at Active is working with us to address the issues identified as cons. The objective is that the end user experience on the back end is congruent with the end user experience on the front end. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The business intelligence dashboard is quite robust and provides us with real time data and trends that we are able to act upon. #### Cons The member interface is not user friendly. It is not intuitive and takes the user down virtual rabbit holes that seem to meander without any destination or logic which is quite frustrating and not a good experience. --- ### Recreation Department User - Overall rating: 5/5 - Reviewer: Kristin S. - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ability to take registrations online and in person in live time, ease to print rosters for staff, web based and can access at any site on the go. #### Cons Learning curve to use, many steps to complete each function. #### Vendor response Thank you Kristen for taking the time to give us your feedback! Replied October 2018 --- ### Good Option For Some - Overall rating: 3/5 - Reviewer: Melissa J. - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Active net is a good option if you are a massive outfit. It can be extremely expensive for small, medium and most large parks and recs, non- profits, etc. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros - Great features such as membership management and online registration -User friendly for parents and staff - Looks good #### Cons - Extremely expensive product, especially after new price increases - Added features cost additional money --- ### Excellent Product - Overall rating: 5/5 - Reviewer: Jessica C. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great. Would recommend this to races with over 500 runners. Support from the office is great #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Provided us with an excellent platform to run our event off. Dashboard allows us great snapshots of our participants #### Cons Not wild about the volunteer module of the software. I find it clunky and doesn't function the way I need it to. #### Reasons for switching to ACTIVENet Customer service --- ### Great for Nonprofits! - Overall rating: 5/5 - Reviewer: Ashley A. - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Last year, we were going to hold a 5K as a fundraiser and had no clue on where to start or what to do. From our standpoint, they really fulfilled their promise in helping provide us with the tools to hold a successful 5K. Ultimately, we ended up nixing the idea, but we will use Active Network in the future! #### Cons The main con that we encountered was the fact that the products were not available a la carte. We already used a robust CRM that offered event management, but didn't offer event management that catered towards a 5K. The pricing was outrageous for our needs, but again, we were looking for something a la carte. --- ### ActiveNet Review - Overall rating: 3/5 - Reviewer: Dan N. - Industry: Government Administration - Product usage: Used unspecified for unspecified - Reviewed: February 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Customer support: 2.5/5 - Functionality: 3/5 #### Pros Organized program that is easy to read. I use it more during the summer season here than in winter. #### Cons if I knew how to use it better, than just what I know, it might be a little more handy. We use other internal programs that pretty much do the same thing. ## More reviews [Next reviews](https://www.softwareadvice.com/membership-management/active-net-profile/reviews/?page=2) --- ACTIVENet Reviews, Pros and Cons - 2026 Software Advice