About Arnold

Arnold is a cloud-based customer relationship solution (CRM) solution designed to help small to midsize gym owners, martial arts classes, dance schools and yoga studios run their businesses. 

Arnold allows businesses to monitor fee payments made by members and integrate the tracking of their classes with sales. Sales can also be calculated for daily, weekly or monthly duration or they can be limited by the number of classes. Arnold integrates with third-party platform IntegraPay, ensuring direct debiting for users. Customers can view pre-built reports and contact support for more complex or specific extracts of data.

With its mobile application for the reception desk, members can perform self-check-ins for their entry into classes. User...


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Supported Operating System(s):

Web browser (OS agnostic)

2 Reviews of Arnold

Overall rating

5.00 / 5 stars

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December 2019

Steve from Southern Cross Jiu-Jitsu Academy

Company Size: 2-10 employees

Industry: Sports

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Best Product and Great Support

The main thing we've realised is that we know that everybody on the mat has paid their fees. And this is done with literally one enrollment screen, and most of the time the members do it themselves. For the small monthly fee, we're easily collecting more money than we're paying.

Pros

Once you have it set up, then it's so easy. We just have the reception tablet on the desk and members come in and sign in on it. Plus for busy times the receptionist (often myself) can easily see who needs to be chased for fees. It also handles all the common membership types (some of our members buy groups of 10 classes, others Arnold direct debits) and it tracks it all. And then the gradings, and competitions etc ... it does it all behind the scenses. But finally, the thing that sets Arnold (and Stingrae) apart from the others is the support. We're constantly coming up with new ways to query our members, and we just log a ticket asking for what we want, and within hours they've emailed it to us. And even on more than one occasion too, they've imported data for us to save us typing it in. Great support!

Cons

It was a little tricky to get set up. Only because it can do so much from a simple class enrollment - ie, we had to setup the class styles, the timetable and the available sales. But then it was all a piece of cake.

Reasons for Choosing Arnold

Probably their support. We were a bit confused but we emailed Stingrae and were able to get online coaching via a remote login, talking to an actual person. And this was in the trial period too. It was at their risk. Also value for money. We have over 100 members and we're paying only around $40 per month. With no hidden or extra costs, even for the Apps!

January 2020

Hamish from Auckland MMA

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Arnold review

Pros

We have been using Arnold for 6 years and in that time have found it to be very helpful managing our student database and logins at the gym. The software has helped make our job easier, with online waiver forms, saving time for new clients coming in. Also getting the students to log in for each class helps us manage who has been training, and allows to to track concession cards and memberships and follow up on any member issues. The price and customer service are second to none and we have been very happy to recommend this product to anyone

Cons

No real cons it does everything we need well

Response from Stingrae International

Replied January 2020

Thank you Hamish, great to have you and your team on-board!