Ashbourne Membership Management

RATING:

4.7

(30)

About Ashbourne Membership Management

Ashbourne Membership Management have partnered with thousands of clubs, gyms and fitness studios around the world, gaining a unique perspective into what gym owners are doing to make their business a success. Using these insights, we have created a tailored all-in-one club management platform which caters to each gym owners unique needs. Offering hassle free direct debit collection, complete gym and membership management and marketing support, our integrated software makes running your gym as stress-free as possible.
Ashbourne BI Dashboard Desktop & Online Sign Up

Ashbourne Membership Management Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Ashbourne Membership Management

1 - 5 of 30 Reviews

Sarah

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Ashbourne - Best Gym Management System Around

Their system is user friendly, fully adaptable to your gym and what it needs and the support team will answer as many questions as you ask and never grumble. They website we had designed by them is amazing. I just couldn't be happier.

PROS

For me it was the ease at which I can use their platform, we took over a gym that was using Clubwise which I was not happy with. Ashbourne was recommended to us by [sensitive content hidden] at Studio 1 in Aldershot, and from the demo I knew they were going to be the ones we went with.

CONS

I don't really have a bad word to say about them.

Reason for choosing Ashbourne Membership Management

They came highly recommended by a gym owner of 15 years who said they are the best he's worked with. Then Grant who did the demo for us was great to speak to and made me feel that this was the right choice.

Reasons for switching to Ashbourne Membership Management

Clubwise have a system that is difficult to navigate however for me it was the customer service, they have 2 customer service teams, 1 in India and 1 in the UK and they don't communicate with each other. They were not helpful when we switched over and I had a few times where they were just rude.

Vendor Response

Hi Sarah, Thanks so much for your lovely review and for partnering with us! It's been a delight working with you and your team, and we are looking forward to a long future of working together. Kind regards, The Ashbourne Team

Replied July 2023

Aaron

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2021

Software works well and a great team behind it.

A good experience. The main good thing for me, is the speed at which the Ashbourne team deal with queries and issues. The software is very easy to use and navigate and is fairly comprehensive.

PROS

While the software does almost everything we could need, it keeps the process simple. Very user friendly. The team behind the scenes are always very pleasant and helpful, they respond to queries and fix any issues as quickly as possible (usually within a few hours). The Members app/portal is also very user friendly, almost without issues and is very easy to manage from the back-office.

CONS

Very few things not to like about the Ashbourne software. 1. it would be a great feature to be able to place a temporary stop on the gate for certain members. Sometimes we need some information from them before they enter. 2. Sign-Up T&C's cannot be changed to be personalised to individual clubs. 3. Although it's not a negative, it would a be a nice addition - colour coded booking system from the members point of view. 3.

Reason for choosing Ashbourne Membership Management

Ashbourne seemed like a more comprehensive service (including the team behind it).

Reasons for switching to Ashbourne Membership Management

We and our clients were receiving less that acceptable service from these two companies. We heard good things within Independent Gym Owners groups about Ashbourne Membership Management, after seeing the software in a 1:1 demo, we haven't regretted our decision since.

Vendor Response

Hi Aaron, Thank you so much for taking the time to leave such a positive review. We really appreciate your custom and are thrilled to hear that you are pleased with the software and our team. We take your notes for improvements on board and hope that these are features we will be able to implement in the future. Thanks, The Ashbourne Team

Replied August 2021

berty

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2021

xchange fitness ltd

overall we are happy. the value for money is great and the team are always very helpful

PROS

the live feed with membership and gym entry. the direct message to the ashbourne team

CONS

the user interface is quite dated the app never seems to work well

Vendor Response

Hi Berty, Thank you so much for taking the time to leave us a review. We are delighted to hear that you are happy using our software and that we have been a positive addition to your gym. We are always working on making improvements to our software, so hopefully one of our future updates will solve the issues you have experienced with our app. Best regards, The Ashbourne Team

Replied October 2021

James

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2021

5 star team

By far my favourite aspect of Ashbourne Management is the help from their team. The memberships side is always helpful, but the tech team are brilliant. They have always gone above and beyond to help me with every single one of my problems historically. Cannot praise them enough.

PROS

The user friendliness. My team of staff are all competent on the software which is down to the simplicity of the interface.

CONS

Only a small one; but I’d like to be able to edit the ‘known as’ column to put my own number system in place with my memberships.

Reason for choosing Ashbourne Membership Management

Pricing, and personable relationship with the team.

Vendor Response

Hi James, Thank you so much for leaving us such a wonderful review. It's a pleasure working with you and your team and we are delighted to hear that you are enjoying using our software and that it's beneficial to your gym. Many thanks, The Ashbourne Team

Replied October 2021

Dominic

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

The best choice we made in years

Our expeirence has been fantastic.

PROS

Easy access made very simple by great team

CONS

I can't find any the team are really great at what they do

Reasons for switching to Ashbourne Membership Management

They make everything so simple and streamline

Vendor Response

Hi Dominic, Thank you so much for leaving such a fantastic review for our team and software. We are overjoyed to hear that we are meeting the needs and expectations you had and hope we are able to do so for many years to come. Thanks, The Ashbourne Team

Replied August 2021