--- title: "ClubManager by Club Manager Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ClubManager by Club Manager. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ClubManager by Club Manager is a good fit for you!" source_url: "https://www.softwareadvice.com/membership-management/clubmanager-by-club-manager-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Membership Management Software](https://www.softwareadvice.com/membership-management/) / [ClubManager by Club Manager](https://www.softwareadvice.com/membership-management/clubmanager-by-club-manager-profile/) / ClubManager by Club Manager Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. 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[Overview](https://www.softwareadvice.com/membership-management/clubmanager-by-club-manager-profile/) Reviews [Alternatives](https://www.softwareadvice.com/membership-management/clubmanager-by-club-manager-profile/alternatives/) # ClubManager by Club Manager User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 51 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.7/5 - Value for money: 4.7/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 36 reviews (71%) - 4 stars: 9 reviews (18%) - 3 stars: 5 reviews (10%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (2%) ## ClubManager by Club Manager customer reviews Showing reviews 1-25 of 51 (page 1). ### Absolutely easy to use and excellent service - Overall rating: 5/5 - Reviewer: brian e. - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Highly supportive - just what is needed to run a slick operation. I dont notice the service because my gym runs so smoothly. I cant recommend this system highly enough #### Cons I think the system is the best overall system having been involved with many clubs over the years. There have been no mistakes, no unnecessary waiting and information is always readily available --- ### Would Highly Recommend - Overall rating: 5/5 - Reviewer: Paul G. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Our experience with Club Manager has been great, rep has been with us every step of the way and shown us how to implement our membership base into the program and utilize its features. In addition, he has helped us with marketing ideas and been very responsive to queries. We always get fast response to any questions we have and rep's guidance promotional wise has been fantastic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Loaded with features Easy to use. Pleasant and intuitive graphical interface. Each members photo appears when they scan in which makes it great to remember new members names. #### Cons We found it pretty easy to get started with a little help from rep, so I can't really say there are cons, particularly with new features being added as time goes by. --- ### Still room for improvement - Overall rating: 3/5 - Reviewer: Maria N. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered We've had some issues with CM due to our credit system we use and still feel that what we were told the system could do for us has never materialised. However some of the recent upgrades have improved the movement around the diary etc. We still don't feel confident refunding clients as not sure how this affects credits. I am disappointed the staff list doesn't let you store phone numbers or emails, this seems pointless. Also cannot get to grips how to email a specific group to target for marketing, i.e. can I email anyone who has attended yoga to tell them about a new class?? Also, the class reminders are useful but we charge for cancelling less than 24 hours in advance so if you could select your own time frames that would be good. I find little help from the support team in general as always feel I am asking something that isn't possible. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 #### Vendor response Thanks for your review Maria. You appear to have some questions that we would love to get answered for you. One of the team will be in touch to book in some update training with you. The ClubManager Team Replied March 2016 --- ### Fantastic with great support - Overall rating: 5/5 - Reviewer: Barry G. - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered The best part is the automation into our turn style. No more hours of "have they paid" or "haven't they paid" #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use and mostly self explanatory . Unlike Clubwise (who I would avoid like the plague), Club Manager integrated into our current direct debit provider so there was no chance of missing payments from administrative errors during the change over #### Cons Nothing. In case this is unclear, I really would not change anything --- ### Clubmanager is very good - Overall rating: 4/5 - Reviewer: James C. - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered We have had a very good experience with Clubmanager they are helpful and the software does what it says on the tin. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy collection of DD's Customer service is very good Cost is very low compared to others Setup is very intuitive and the initial support was very good for setup #### Cons Not being able to add attachments to emails Paying for texts --- ### Our Saving Grace - Overall rating: 5/5 - Reviewer: John C. - Product usage: Used unspecified for unspecified - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered We took on CM in 2016 to manage our database, and the system as not let us down, it has surpassed all out requirements and we still keep finding more things to integrate into our club. it manages our Membership database, monitors and takes payments through Go Cardless and Stripe. the booking module has allowed us to increase attendance at all our coached sessions, allowing members to see what's available. the pricing structure is clear, the customer support is first class, any enhancements are dealt with quickly with either a change to the system or an acknowledgment that it will be changed at the next review. CM always welcomes feedback and act upon it to enhance the system. It can't meet requirements for all but they're always looking at solutions to personalise. Couldn't wish for anything else. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Vendor response Hi John, Thankyou for the review. We really appreciate your kind comments! Thanks again, The ClubManager Team Replied March 2017 --- ### Brilliant - adjusted for our needs has saved us lots of staff time! - Overall rating: 5/5 - Reviewer: David B. - Industry: Education Management - Product usage: Used daily for less than 6 months - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered We are currently trialing at 2 of our 4 youth centres. It will replace our excel spreadsheet. We never realized how powerful the system is, it has allowed us to monitor attendance and given us many more stats on our members. It is a very powerful system! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That its easy to use and without any training the staff have worked out lots of ways it can be used for our youth centres. #### Cons Nothing - apart from I wish we purchased it sooner. #### Vendor response Hi David, Thankyou for your review! We really appreciate your kind comments and are happy to see your getting along well at the youth centres. Thanks again, The ClubManager Team Replied August 2016 --- ### Very happy to have chosen Club Manager - great experience from the start - Overall rating: 5/5 - Reviewer: Melissa N. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and set up, can create a report for pretty much any part of the business and a great way to track members and their habits. Happy with the integration with DFC as well. Also really like smartphone access #### Cons When looking at all members this defaults to 25 per page and resets to this every time the page refreshes, not the end of the world, but a little annoying. #### Vendor response Hi Melissa, Thankyou for your feedback. We really appreciate your comments! Thanks again, The ClubManager Team Replied January 2018 --- ### Very happy customer - Overall rating: 5/5 - Reviewer: Alex G. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered Everything that we need from it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it's so easy to use, can easily add new members, easy to add DD payment options and easy to see what's going on in the gym #### Cons Doesn't keep you logged in automatically. If you're not on the screen for a short period of time it will log you out #### Vendor response Hi Alex, Thank you for your review. We really appreciate your comments on the software. ClubManager automatically logs you out after 25 minutes to keep your data safe and for security purposes. Thanks again, The ClubManager Team Replied November 2017 --- ### Fantastic Service & Product - Overall rating: 5/5 - Reviewer: Jordan G. - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered Club Manager was extremely easy to set up. If an issue occurs a response is easily given within a few hours and it usually solves the problem. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, intuitive, ease of accounting and readily available statistics. #### Cons Some statistics conflict with one another so may not update as quickly as some others. #### Vendor response Hi Jordan, Thanks for your review! We really appreciate your kind comments. Please email us with the statistics that may not be updating you and we can get back to you on this. Thanks Again! The ClubManager Team Replied June 2016 --- ### Great Software for a New Facility - Overall rating: 5/5 - Reviewer: Barry T. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered We have recently opened up a fitness facility in Derbyshire and have found Club Manager invaluable. Linked with DFC our membership details are taken care of so we can get on with the good stuff, helping people with their health and fitness goals. The till and reporting features are very useful day to day and any issues we have had have been sorted promptly by the supports staff. Very impressed overall. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Vendor response Barry! Thankyou for this review, we all really appreciate your comments. The ClubManager Team Replied March 2016 --- ### Well designed and visually easy to read and track members and their attendance - Overall rating: 4/5 - Reviewer: Tricia J. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered The customer service is great, they always get back with queries quckly and resolve issues promptly. The overview graphs help me get a snap shot of my gym and how it is developing. I would like to be able to set the number of members I can see on a page as when I select 200 and then move between screens it defaults back to 20 everytime #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Vendor response Tricia, thanks for your review. We really appreciate your kind comments and feedback. The ClubManager Team Replied March 2016 --- ### Perfect system for my new gym. - Overall rating: 5/5 - Reviewer: Lee R. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered When setting up my new gym it was key to have an all singing and dancing system. The club manager has it all; bookings, KPI's, scheduling, point of sale accounting and more. The system is so simple, my 8 year old son can work it! It has the whole package and me and the team think it's great. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Lee, thanks for your review, we are really pleased to be a part of your gym! The ClubManager Team Replied March 2016 --- ### Easy to use, perfect for managing different memberships and payment methods - Overall rating: 5/5 - Reviewer: David H. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered The software development team are always updating and improving the software, they are quick to resolve any issues and always get back to you with a solution. Can't fault the software, it's helped make my business more efficient and earn more money. What more can one want? #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thanks David for the review, we really appreciate it! The ClubManager Team Replied March 2016 --- ### 5 stars all round - Overall rating: 5/5 - Reviewer: Steven M. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered Club manager is the perfect membership operating system you could wish for, perfect for large or small business. I would recommend club manager to anybody in the leisure industry. 5 stars all round #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Steven, thanks for this review. We really appreciate your great comments! The ClubManager Team Replied March 2016 --- ### easy to use / client/club friendly - Overall rating: 5/5 - Reviewer: nicola r. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered I use this program on a daily basis and find it easy to use and understand, i would highly recommend to others If i have a problem customer service are always happy to help. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Nicola! Thanks for your review, we really appeciate your comments. The ClubManager Team Replied March 2016 --- ### The experience was smooth, technical support to problems was consistent and quick. - Overall rating: 4/5 - Reviewer: Tamoya B. - Product usage: Used monthly for less than 12 months - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is easy to use, it has a commendable customization and it also offers quick solutions to any technical difficulty. #### Cons It can be challenging to use when new features are added and there is room for further development of the software. --- ### leider unfunktinabel - Overall rating: 1/5 - Reviewer: Joerg M. - Verified reviewer: Yes - Industry: Banking - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered schlecht Nur bedingte Funktionalität, doppelte Buchführung notwendig. Wenn das Passwort vergessen wurde geht gar nichts mehr! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Nur bedingte Funktionalität, doppelte Buchführung notwendig. Wenn das Passwort vergessen wurde geht gar nichts mehr! #### Cons Wenn das Passwort vergessen wurde, geht gar nichts mehr. Nur bedingte Funktionalität, doppelte Buchführung notwendig. Wenn das Passwort vergessen wurde geht gar nichts mehr! --- ### Basic but cheap. - Overall rating: 3/5 - Reviewer: Andy L. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered New database for customers and is easy to renew customer's membership. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Very low price. Good basic database, and sign in system. Can add own logo. Scan cards are good and the till layout is ok. #### Cons Not very flexible with various products, particularly variable price products. Doesn't link with direct debit company very well (this could be on the DD company's side). If you offer several different memberships types starts to be time consuming to keep customer's profiles up to date. Analytics is not very detailed, and can be awkward and time consuming to find information you want (eg. I want details of a selection of products, not all of them I have to scroll through and make notes then enter info in to a spreadsheet.) The same when it comes to getting membership information but for the price wouldn't expect all this. #### Vendor response Hello Andy, Thankyou for your review. We really appreciate your feedback and will take this on board. We aim to keep ClubManager at a low price for all our customers and provide them with a good quality service. With regards to your direct debit company, it might be worth contacting the support team so they can take a look into your account and resolve any issues you may be having. ClubManager has many different system reports which can help you find out lots of information about all aspects of your club. You can also create your own reports inside of ClubManager. We work with a broad range of businesses within the industry and we can organise bespoke reports to suit individual customer needs. If you do need any help finding a report inside of ClubManager our support team are available between 9am and 5pm to answer any queries you may have. Thanks, The ClubManager Team Replied July 2017 --- ### Great software for managing a club - Overall rating: 5/5 - Reviewer: Karl S. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good. Very helpful getting it set up, and all working. We're just gradually moving over to it. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very well set up to manage your membership, with loads of flexible options for annual, monthly, bespoke memberships. Along with the emailing and financial aspects that you'd expect. #### Cons Only been using it a few months and so far so good. Nothing stands out as a problem at the moment. But it can take a while to really see with these kinds of things. #### Reasons for switching to ClubManager by Club Manager Clubspark was quite poor really, in terms of functionality and help. --- ### Club manager software - Overall rating: 5/5 - Reviewer: David R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered Best thing we have purchased and done for our business. Freed up our time with this software keeping all our figures and notifications of non payers for memberships. We have purchased entry gate to work alongside this and about to add on online booking. We have used this for 6 years and still get help and ongoing support #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Runs our business for us couldn't cope without it #### Cons Nothing #### Vendor response Hi David, Thankyou for your review, we really appreciate your kind comments and feedback! Thanks The ClubManager Team Replied October 2016 --- ### Why didn't we buy this years ago! - Overall rating: 5/5 - Reviewer: Gary M. - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered Tracking Key Business KPI's improving our prospecting and retention! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Keeps us real time up to date on all key indicators of our business from whatever platform we use anywhere! Without the introduction of Club Manager our business may well have disappeared - it revolutionised our approach and our results. Great support and good on line tutorials. #### Cons Not many cons to be honest, in fact only one! - whilst the on line tutorials are good - the tutorials don't keep up to date with the latest releases. #### Vendor response Hi Gary, Thankyou for your review. We really appreciate your kind comments and will take your feedback on board. The ClubManager Team Replied June 2017 --- ### Great system, easy to use and incorporates our collection services well. - Overall rating: 5/5 - Reviewer: Euan M. - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered combines both of our collection systems #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is a very easy to use system which means it is easy for staff training and ensuring memberships are up to date. Changes and updates are easy to imply and works well with both of our collection systems. #### Cons We haven't really experienced many downsides to this system although we do not use the product for anything other than signing in members. We experienced an issues with card formatting for a while but this was quickly resolved. #### Vendor response Hi Euan, Thankyou for your review. We really appreciate your comments on ClubManager! Thanks again, The ClubManager Team Replied November 2017 --- ### Club Manager has vastly improved our service to our members, we couldn't live without it now. - Overall rating: 5/5 - Reviewer: Eoin C. - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The transition from our old software to Club Manager was seamless. The Customer Support is also top class. All of our employees have marveled at the ease of use of the system. It's accounting features are a huge help to our accounting department and provide clarity and accountability for each transaction. Communication with our members is easy and can be done through many mediums. There are clear features which show each members details and the membership they have chosen. It's clarity and ease of use has not only improved the service to our members but has also helped us keep track of payments and thus improved our revenue. The cost is of extraordinary value, especially considering the amount of money it saves us each month. It is a well planned and executed software and would be an asset to any company. #### Vendor response Hi Eoin, Thankyou for your review! We really appreciate your comments. Kindest Regards The ClubManager Team Replied August 2017 --- ### First class gym and class software with great support - Overall rating: 4/5 - Reviewer: Dave P. - Product usage: Used daily for less than 2 years - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. Linked in with GoCardless DD System. Simple booking system for customers, who have no need to contact us to query their bookings. #### Cons Would like the ability to link to different bank accounts - One for the gym and one for the classes. Time out function should be able to be set by the user. #### Vendor response Hi Dave, Thankyou for your review! We really appreciate your comments and will take your feedback on board. The ClubManager Team Replied July 2017 ## More reviews [Next reviews](https://www.softwareadvice.com/membership-management/clubmanager-by-club-manager-profile/reviews/?page=2) --- ClubManager by Club Manager Reviews, Pros and Cons - 2026 Software Advice