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ClubRunner software

131 reviews(4.5/5)
131 reviews(4.5/5)

ClubRunner is a cloud-based membership management solution for nonprofits, boards, service clubs, associations and chambers of all sizes. Key features include a website designer, member directories, reports, emails, e-bulletin, contact management and event calendar.

ClubRunner’s content management system enables users to design and customize their websites without any need for coding. Users can create different sections, choose from multiple themes, customize banners and footers, integrate with social media and upload images, videos and flash content. The member directory stores details in profiles, including contact information, addresses, mailing addresses and more.

ClubRunner's advanced reporting allows users to build and customize their own reports by choosing layouts, formats and data fields. Users can create different type of reports and extract them to PDF, PowerPoint and images. The solution comes with a payment module, which allows organizations to process payments from members and the public online or through virtual terminals.

Supported Operating System(s):
Web browser (OS agnostic)

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131 Reviews of ClubRunner

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  • Mel from Rotary Club of Inglewood Taranaki NZ D 9940

    June 2018

    still learning but the functions available are useful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Data stored in one place

    Pros

    captures all member data and synch's with Rotary International. Good for Club Bulletin and mass emails

    Cons

    Dues and Billing module doesn't meet what we want from the application but this is being addressed

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Pat from Town Center Virginia Beach

    June 2018

    Easy to use software to meet my clubs needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    speed and ease of use. easy to explain to my "older" club members. creativity of site. functionality.

    Cons

    there is nothing I can think of that I don't like about the software. we've never had any club issues with it

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Anthony from Health Clinic

    Number of employees: 2-10 employees

    June 2018

    It started has an "ok" program but it is improving and getting better with time.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Improving all the time to make things more user friendly and simple. When it comes to managing and organizing the club from every aspect (membership data, billing, newsletters, attendace, etc) I couldn't imagine doing it without ClubRunner. Get all members on board and jump right in.

    Pros

    Extremely easy to send out mass communication quickly and efficiently. So convenient to have everyone information all in one place, once it is all in there. Simplifies managing all club activities.

    Cons

    I have had trouble uploading documents or fliers I have created. Was hard at first to navigate around the site or try and quickly explain to someone else how to do something.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Mario from Guatemala city rotary club

    June 2018

    It makes easy to run your club when you are not so tech savy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use but more important everything is interated the buletin and the web page you can use it to make everybody communicated

    Cons

    Takes too many steps to get in you have to go to the web page and the log into member page to get in

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Juanita from Rotary Club of Eleuthera

    June 2018

    Fantastic software that makes it easy to track information on members and activities. We love this!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's constantly being improved to make the software more user friendly and the software, user friendly

    Cons

    Sometimes there are glitches to the software and it becomes slow and harder to navigate the website.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Ron from Rotary Club of Colorado Springs

    June 2018

    I use ClubRunner every week for my president's newsletter and it is so easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good stuff that is responsive to our needs.

    Pros

    I like that it gives me all the information that I need in one easy application, from membership to attendance. It is a complete website that I can't imagine changing.

    Cons

    I haven't had any problems with it. In a very few easy strokes, I can get all that I need. As club president, I realize how important it is to have good software for our Rotary Club.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Shivakant from Micro Focus

    March 2018

    Cloud-based membership management solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    the customer service is excellent!

    Pros

    I like the variety of features and ease of learning new components. The frequent updates and improvements

    Cons

    There are times when the system doesn't do what you expect it to do. For example, removing photo albums from the Home Page is not very intuitive and sometimes doesn't seem to work.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Elly from Rotary E-Club of Canada One

    March 2018

    Always receive very prompt replies when I have a question or problem

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the variety of features and ease of learning new components. The frequent updates and improvements. Since my first exposure to CR in 2004, I have seen numerous changes, and issue addressed promptly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Lon from University of Kansas

    Number of employees: 5,001-10,000 employees

    December 2017

    Our Rotary group has used ClubRunner for the past three years and I serve as the club webmaster.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is a management system with design capabilities so all I have to do is click on the appropriate buttons and things happen for me. In addition, it keeps up-to-date with latest trends in design and functionality so I don't have to.

    Pros

    For the average user ClubRunner is a very user-friendly management system in most regards. It is easy to log into and then easy to find the membership area, which our members use most often. In addition, activities like updating a Profile or sending an email are quite simple to do for even the most technologically challenged individuals in the club. From a webmaster's perspective, I have found it very easy (mostly) to update the website, including things like adding new widgets to the Home Page or changing the layout and look of the site as well as changing the Home Page banner and logos. In addition, it is rather simple to create photo albums and add photos to them and build in stories and/or newsletters. All in all a very user-friendly program.

    Cons

    There are times when the system doesn't do what you expect it to do. For example, removing photo albums from the Home Page is not very intuitive and sometimes doesn't seem to work. And if you only change the overall look once a year, it can be challenging to "remember" how to do it. Once into the Designer it gets much easier.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Melissa from Rotary District 7390

    Number of employees: 2-10 employees

    August 2017

    The website is very easy to use and the customer service is excellent!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very easy to make website updates, send a weekly newsletter and update membership information. The calendar is also a great feature. You can do on-line registrations and easily track how many people are registered for events. It is a great product all around!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • John from Rotary Club of Key Largo

    August 2017

    ClubRunner has exceeded our expectations during the purchase, design, & roll-out phase of our site.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    ClubRunner's product is well thought out and intuitive but I am most impressed with their live product support. As one would expect during the design and roll-out we has our share of questions. I was able to speak to a knowledgeable and helpful person 90% of the time on my initial call...without any hold time. The couple of times I had to leave a message a support person called me back in a matter of minutes.

    ClubRunner's customer service and support ranks right up there with the best.

    Cons

    There were a few custom modifications we unable to accomplish. On the upside, ClubRunner support suggested a satisfactory work around for each of them.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Gerard from Atlanta Area Rotary

    June 2017

    Could not change URL for one of my subpages

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Once the user becomes familiar with the software, then it offers a lot of flexibility to build an in-depth, multi-page Web site. It allows multi-users to input info/data on different pages/screens. Editing and managing time sensitive inputs appears to be moderately uncomplicated. Once a user's experience increases, some of the software complexity may lessen

    Cons

    1) To an inexperienced user, input and publishing appear to be very complex
    2) "Drag & Drop" appears to be non-existent. This would really simplify file & image file uploading!!
    3) Terminology is very confusing... 'widgets'?
    4) Previews are misleading. When previewing, you get a item/page stand-alone preview, not a merged master page, draft page preview. So, when published, and you return to Home Page, it looks different perspective, size relative to the master
    5) Maybe due to my inexperience, I cannot upload a Word or Excel file. I have to convert to PDF and have Adobe convert to image file. Images upload very well.

    Review Source: Capterra

  • David from Rotary Club of York

    June 2017

    once you learn it it is easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    save a lot if time to create a web pages for the club website.
    Good templates and tools to announce club events
    Great for update of membership list and possible use for keeping track of attendance and participation.

    Cons

    Take a bit of time to learn, but improved over the last two year.
    In the beginning, the design makes every club page the same.

    Review Source: Capterra

  • George from Districdt 5470

    June 2017

    Long time use from club of 63 members and also District Secretary.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If a club doesn't have this tool, they need it. Do it today and say your club a lot of misery with managing club and member datel

    Pros

    Fantastic customer support! Very easy to use. I have never failed to get my questions answered by staff. We frequently use EventRunner and the associated credit card vendo

    Review Source: Capterra

  • Moh from RC Oyster Bay Dar-es-Salaam

    June 2017

    Excellent tool for - well - running a club ! Once familiar with the icons and access hierarchy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of administration of members statistics and general club functions. Also attendance functions are quite smooth

    Cons

    Admin Page and related icons could be a bit more user friendly (widgets maybe?). Somehow new club members are finding it 'hard' to adapt to the Members Area

    Review Source: Capterra

  • Diane from Rotary District 5580

    June 2017

    I have enjoyed seeing and using the improvements to ClubRunner (District Site.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ability to communicate with the District and update the Website. The improvements to the ClubRunner Website and ability to customize are excellent.

    Pros

    District features are easy to use. Reports are easy to generate. Communication module is effective and there are many other useful features.

    Cons

    There are a few minor changes that could be made to MyEventRunner, such as ease of report generation and name tag prep. Instruction Manual could be more detailed. ClubRunner: Generating Directories needs some work - the Directory is not available until the day after it is requested, and some of them do not contain the information shown on the Directory page.

    Review Source: Capterra

  • Roger from District 7040 & Sunrise Rotary of Plattsburgh NY

    Number of employees: 51-200 employees

    June 2017

    This platform does a very good job handling all the essential tasks any Rotary club would need.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    As a district website administrator, I appreciate the flexibility the design function allows me to customize the home page to reflect the personality and message of the District Governor. I can fairly easily change the page as DG terms change. As a club website administrator, I can easily update the content as new events and promotions come to the fore. As a club secretary, I can get on top of the administrative tasks that can't be allowed to fall behind.

    Pros

    ClubRunner can handle many of the essential day-to-day tasks that Rotary clubs need to accomplish but it's greatest value is less obvious: it offers continuity of management in an environment where the management team can change from year to year.
    That said, it's strengths include:
    + An Attendance Module that takes minutes to update but offers useful reports on individuals as well as overall club performance.
    + Membership records include a wealth of information
    + Email communication to club membership, custom lists, officers and committee members are easy to set up and send
    + Committee Management Module takes the committee experience to the next level.
    + Excellent support team and pretty good documentation

    Cons

    Any platform that is designed to be used by both beginners and experienced users will never make everyone happy. They tend to include compromises and limits.
    A few of the negatives include:
    +Volunteers Module is not intuitive to set up
    + Newsletter/Bulletin Module is hard grasp. It may be trying to do too much.
    + Custom Reports are still a mystery to me.
    + It needs an image editing component that will allow users to easily add captions to photos.

    Review Source: Capterra

  • Beverly from Rotary District 5450

    June 2017

    District 5450 has used ClubRunner for 6 years - it is a great tool.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's easy to communicate with our District members via email, monthly newsletter and customized broadcasts. We use MyEventRunner for all of our events and registrations. The support staff is extremely helpful and responsive.

    Cons

    Occasionally it is a little "convoluted" to edit a site page - there are many steps to get to where you need to edit.

    Review Source: Capterra

  • Dennis from Garner and Still, Attorneys at Law

    June 2017

    great program that even simple computer users can use effectively

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Simple, easy to access, good modules, great for storage of club history. CubRunner provides excellent support when you need it, you can talk live with a representative who are respectful and helpful. Cannot imagine promoting the club's activities without ClubRunner.

    Cons

    Some features are difficult but mostly accessible. Although it is simple to understand, it could be made to be a bit easier to use.

    Review Source: Capterra

  • Mary from Rotary Club of Madison West Towne-Middleton

    June 2017

    Sections from bulletin to website attendance - everything is well integrated

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use and extensive support, videos, webinars, etc. Help provided at RI Conference was very good. The customer support was exceptional. They helped solve Facebook integration issue.

    Review Source: Capterra
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