ClubRunner Software


 

ClubRunner is a cloud-based membership management solution for nonprofits, boards, service clubs, associations and chambers of all sizes. Key features include a website designer, member directories, reports, emails, e-bulletin, contact management and event calendar.

ClubRunner’s content management system enables users to design and customize their websites without any need for coding. Users can create different sections, choose from multiple themes, customize banners and footers, integrate with social media and upload images, videos and flash content. The member directory stores details in profiles, including contact information, addresses, mailing addresses and more.

ClubRunner's advanced reporting allows users to build and customize their own reports by choosing layouts, formats and data fields. Users can create different type of reports and extract them to PDF, PowerPoint and images. The solution comes with a payment module, which allows organizations to process payments from members and the public online or through virtual terminals.

 

ClubRunner - Membership committees
 
  • ClubRunner - Membership committees
    Membership committees
  • ClubRunner - Contact profile
    Contact profile
  • ClubRunner - Volunteer emailing
    Volunteer emailing
  • ClubRunner - Event registration
    Event registration
  • ClubRunner - Knowledge base
    Knowledge base
  • ClubRunner - Online payment
    Online payment
Supported Operating System(s):
Web browser (OS agnostic)

121 Reviews of ClubRunner

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Melissa from Rotary District 7390
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

The website is very easy to use and the customer service is excellent!

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Pros

It is very easy to make website updates, send a weekly newsletter and update membership information. The calendar is also a great feature. You can do on-line registrations and easily track how many people are registered for events. It is a great product all around!

Review Source: Capterra
 

John from Rotary Club of Key Largo

August 2017

August 2017

ClubRunner has exceeded our expectations during the purchase, design, & roll-out phase of our site.

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Pros

ClubRunner's product is well thought out and intuitive but I am most impressed with their live product support. As one would expect during the design and roll-out we has our share of questions. I was able to speak to a knowledgeable and helpful person 90% of the time on my initial call...without any hold time. The couple of times I had to leave a message a support person called me back in a matter of minutes.

ClubRunner's customer service and support ranks right up there with the best.

Cons

There were a few custom modifications we unable to accomplish. On the upside, ClubRunner support suggested a satisfactory work around for each of them.

Review Source: Capterra
 

Gerard from Atlanta Area Rotary

June 2017

June 2017

Could not change URL for one of my subpages

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Pros

Once the user becomes familiar with the software, then it offers a lot of flexibility to build an in-depth, multi-page Web site. It allows multi-users to input info/data on different pages/screens. Editing and managing time sensitive inputs appears to be moderately uncomplicated. Once a user's experience increases, some of the software complexity may lessen

Cons

1) To an inexperienced user, input and publishing appear to be very complex
2) "Drag & Drop" appears to be non-existent. This would really simplify file & image file uploading!!
3) Terminology is very confusing... 'widgets'?
4) Previews are misleading. When previewing, you get a item/page stand-alone preview, not a merged master page, draft page preview. So, when published, and you return to Home Page, it looks different perspective, size relative to the master
5) Maybe due to my inexperience, I cannot upload a Word or Excel file. I have to convert to PDF and have Adobe convert to image file. Images upload very well.

Review Source: Capterra
 

David from Rotary Club of York

June 2017

June 2017

once you learn it it is easy to use

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Pros

save a lot if time to create a web pages for the club website.
Good templates and tools to announce club events
Great for update of membership list and possible use for keeping track of attendance and participation.

Cons

Take a bit of time to learn, but improved over the last two year.
In the beginning, the design makes every club page the same.

Review Source: Capterra
 

George from Districdt 5470

June 2017

June 2017

Long time use from club of 63 members and also District Secretary.

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If a club doesn't have this tool, they need it. Do it today and say your club a lot of misery with managing club and member datel

Pros

Fantastic customer support! Very easy to use. I have never failed to get my questions answered by staff. We frequently use EventRunner and the associated credit card vendo

Review Source: Capterra
 

Moh from RC Oyster Bay Dar-es-Salaam

June 2017

June 2017

Excellent tool for - well - running a club ! Once familiar with the icons and access hierarchy

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Pros

Ease of administration of members statistics and general club functions. Also attendance functions are quite smooth

Cons

Admin Page and related icons could be a bit more user friendly (widgets maybe?). Somehow new club members are finding it 'hard' to adapt to the Members Area

Review Source: Capterra
 

Diane from Rotary District 5580

June 2017

June 2017

I have enjoyed seeing and using the improvements to ClubRunner (District Site.

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Ability to communicate with the District and update the Website. The improvements to the ClubRunner Website and ability to customize are excellent.

Pros

District features are easy to use. Reports are easy to generate. Communication module is effective and there are many other useful features.

Cons

There are a few minor changes that could be made to MyEventRunner, such as ease of report generation and name tag prep. Instruction Manual could be more detailed. ClubRunner: Generating Directories needs some work - the Directory is not available until the day after it is requested, and some of them do not contain the information shown on the Directory page.

Review Source: Capterra
 

Roger from District 7040 & Sunrise Rotary of Plattsburgh NY
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

This platform does a very good job handling all the essential tasks any Rotary club would need.

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As a district website administrator, I appreciate the flexibility the design function allows me to customize the home page to reflect the personality and message of the District Governor. I can fairly easily change the page as DG terms change.
As a club website administrator, I can easily update the content as new events and promotions come to the fore.
As a club secretary, I can get on top of the administrative tasks that can't be allowed to fall behind.

Pros

ClubRunner can handle many of the essential day-to-day tasks that Rotary clubs need to accomplish but it's greatest value is less obvious: it offers continuity of management in an environment where the management team can change from year to year.
That said, it's strengths include:
+ An Attendance Module that takes minutes to update but offers useful reports on individuals as well as overall club performance.
+ Membership records include a wealth of information
+ Email communication to club membership, custom lists, officers and committee members are easy to set up and send
+ Committee Management Module takes the committee experience to the next level.
+ Excellent support team and pretty good documentation

Cons

Any platform that is designed to be used by both beginners and experienced users will never make everyone happy. They tend to include compromises and limits.
A few of the negatives include:
+Volunteers Module is not intuitive to set up
+ Newsletter/Bulletin Module is hard grasp. It may be trying to do too much.
+ Custom Reports are still a mystery to me.
+ It needs an image editing component that will allow users to easily add captions to photos.

Review Source: Capterra
 

Beverly from Rotary District 5450

June 2017

June 2017

District 5450 has used ClubRunner for 6 years - it is a great tool.

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Pros

It's easy to communicate with our District members via email, monthly newsletter and customized broadcasts. We use MyEventRunner for all of our events and registrations. The support staff is extremely helpful and responsive.

Cons

Occasionally it is a little "convoluted" to edit a site page - there are many steps to get to where you need to edit.

Review Source: Capterra
 

Dennis from Garner and Still, Attorneys at Law

June 2017

June 2017

great program that even simple computer users can use effectively

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Pros

Simple, easy to access, good modules, great for storage of club history. CubRunner provides excellent support when you need it, you can talk live with a representative who are respectful and helpful. Cannot imagine promoting the club's activities without ClubRunner.

Cons

Some features are difficult but mostly accessible. Although it is simple to understand, it could be made to be a bit easier to use.

Review Source: Capterra
 

Mary from Rotary Club of Madison West Towne-Middleton

June 2017

June 2017

Sections from bulletin to website attendance - everything is well integrated

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Pros

Ease of use and extensive support, videos, webinars, etc. Help provided at RI Conference was very good. The customer support was exceptional. They helped solve Facebook integration issue.

Review Source: Capterra
 

Jen from Symphony Financial Team

June 2017

June 2017

Been using Clubrunner for years. Must have tool

Ease-of-use

Functionality

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Pros

Ease of use. Integration w RI. I wish I could get my members moreengagedwith the software program. Wish disintegrated w District site for registration and club managemdnt

Cons

I would love fortheinviteoption to all to exclude members who have already registered for an event necessary tool for efficient club management

Review Source: Capterra
 

john from BOISE METRO ROTARY

June 2017

June 2017

primarliy use bulletin feature - mostly positi ve

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Pros

I like the look! Bulletin designer i easy to use, once you figure it out! Club/District bulletin is the body of the email - no need to download another file

Cons

"Open" rate on emailed bulletin is not helpful. /There should be a better way to show open rate. Have a great day!

Review Source: Capterra
 

Marilee from Fallbrook Rotary

June 2017

June 2017

The customer representative answered my questions and was very helpful in showing on my own website

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Pros

It is easy to use. Great support. The classy way the website appears reflects well on our club.
It accomplishes all we want in our website.

Cons

Keeping up with all the changes can be a challenge. Also being notified as to what is new could be better. Keeping our club members up to date can be difficult on our part.

Review Source: Capterra
 

Marianne from Rotary Club of South Bay Sunrise
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Love the features of ClubRunner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

The ability to provide feedback directly to the developers.

Pros

Many features all in one place for club support. I like the support for secretaries, treasurers, and email capabilities. I also like the connectivity to RI for membership, although I still have to contact RI to straighten out inconsistencies from time to time.

Cons

Difficult to create a newsletter. Too many steps to incorporate photos into the newsletter. Also, when sending an email to a group of people and expecting responses, there is no way for the recipients to do a "reply all" to the distribution.

Review Source: Capterra
 

Colette from San Ramon Rotary

June 2017

June 2017

Great service!

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Pros

Excellent customer service in my experience, very quick to respond to my questions
Easy to use
Comprehensive

Cons

Can be very detailed once you get into the admin portion and start to make changes. You can do a lot but it gets a little overwhelming

Review Source: Capterra
 

Bob from Rotary District 5495

June 2017

June 2017

Love working with Club Runner - Product, Support, Functionality & Ease of use

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Functionality

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Pros

Everything is a PRO for Club Runner. I really enjoy it's Flexible, the professional look, Ease of Use and it's friendliness with power users

Review Source: Capterra
 

Nabil from Oneworld

June 2017

June 2017

Been using the product for many years now. It has evolved very nicely.

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Pros

Customization flexibility and the support staff are first class. Company definitely listens to suggestions.

Cons

Display between laptop and smartphone requires a lot of fine tuning. However, just saw a demo of upcoming release which will address this issue.

Review Source: Capterra
 

Linda from Rotary Club of West Ottawa

April 2017

April 2017

A terrific tool !

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We have been with Clubrunner since 2010 in its early days with Rotary clubs. The Clubrunner team has been incredibly responsive to Rotary clubs worldwide to adapt their software to meet our needs. We have seen a tremendous enhancement in the software over the years. Two of us began working with the product with little to no experience and have, with the new software, been able to develop a professional looking website that is interesting and engaging to those both within the Rotary community but also to those outside of Rotary. What a great marketing tool for clubs. We find the online tutorials are very helpful especially for new members learning how the site works. Keep up the great work!.

Pros

How easy it makes clubs look like they are great at web design. The availability of images and tools that are common in Rotary worldwide.

Cons

There is so much to learn about ClubRunner that as a volunteer you feel sometimes that you have simply touched the tip of the iceberg of its capacity. But the flip side is you can get something posted with relative ease with little understanding of how you did it ;-)

Advice to Others

Encourage several members in your club to learn about various aspects of the website. Use the website to encourage those in your local community want to become more involved.

Review Source: Capterra
 

CE from Sooner Rotary Club
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Clubrunner for Rotary Clubs is a great tool

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Clubrunner for Rotary clubs and Rotary districts is a great communication tool. They do all the coding. Each of our members can enter their profile, send messages to the club, etc.
Tech support is only a phone call away. They are very helpful and courteous. Most times, we can solve issues and questions within just a few minutes.

Pros

Easy to use. We input the information and they do all the programming

Cons

Takes a little studying to figure out how to organize the website.

Review Source: Capterra
 
 
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