Support and Resources Are Endless!

With the busy club environment and wearing many hats ABC's technical and client management team makes the member management tasks easy.

Pros

The learning tools and resources for navigating the software makes training new staff effortless! As the business has evolved we have been able to configure the software to support our growing offerings.

Cons

In comparison to other platforms we have used we have yet to be disappointed in the capabilities of Datatrak.

The biggest and most experienced - bigger is not always better.

Overall they were a B+. Stable software, great up-time and availability, good reporting. For our single gym the price was pretty steep and when we renewed they did not have any options. Ultimately we found a system that met our needs at a much lower cost for the software and CC fees.

Pros

It is a very stable platform with great reporting capabilities. It manages members and payments seamlessly. Although it should since it is the bread and butter of the software. Customer support was 24-7 and fantastic. Very quick to respond and very knowledgeable.

Cons

The stable platform is based on an older technology so customizations or changes are very difficult. Upgrades were promised based on a new browser based system but they were delayed endlessly. The browser is just a "skin" over the legacy system. It worked for our small 24-7 so this is not really a criticism, just a fact if you are looking for cutting edge technology. The monthly fees were high and they had add on fees for processing and "system maintenance" fees

Solid base but in need of an upgrade!

Overall, I think that DT is heading in the right direction but changes need to be made. The software needs to be updated and there are a few changes that I would really like to see (ex. the ability to customize). It could also benefit from a 'makeover' as in all honestly, the visual of the program is not appealing at all.

Pros

There were A LOT of different functions, which was mostly fantastic. It was also fairly easy to navigate and train new employees on.

Cons

I really wish that there was more freedom to customize the program. I found that it almost had TOO many functions and features and not all of them were applicable or necessary. The program also stopped working at least a few times a week, and since we used this program at the front desk of a very busy gym, this made for some incredibly stressful situations. Customer support was not great also, so I would say that area needs some attention.

I used DataTrack as a personal trainer for 2 years to track and record sessions with clients.

Daily sign ins and scheduling for personal training clients. Updated client files and notes that could be used for upcoming sessions. Employee income tracking on a weekly basis.

Pros

The ease of use with DataTrack was great. Took me less than a day to learn and having a tool that would quickly let me change my schedule was great. Datatrack allowed me to see which of my clients sessions were funded and which werent. This saved me countless hours by not having to check or client payment files.

Cons

It can be slow and at times would crash. There were multiple occassions where Datatrack did not save the changes I had made after I had already logged out. The interface would sometimes lag behind payments and not tell if a client had funded sessions for a few days which led to some rescheduling when it wasn't actually necessary. Very rarely though.

Best Product for Club Management!

We have solved nearly every club management issue with ABC. Anytime we have questions or issues their customer service team is always happy to show us tips and tricks about the software while taking control of our screen so we can see exactly what they are doing.

Pros

ABC Fitness Solutions is fantastic for running a gym! From creating memberships, managing employee timesheets, tracking trainer sessions, monitoring door access, and more we could not function without it! Not to mention their customer service representatives are absolutely wonderful to work with! They are so incredibly helpful and go above and beyond each time.

Cons

The software version we have tends to be a little outdated as far as aesthetics but we do not have the most current version of the software.