CRM Review

Really great experiences

Pros

Data Track keeps me very orginized and keeps my clientele in tune with there business responsibilitied.

Cons

Something are not the best to navigate wish it was a little smoother and had an app you can connect too.

Support and Resources Are Endless!

With the busy club environment and wearing many hats ABC's technical and client management team makes the member management tasks easy.

Pros

The learning tools and resources for navigating the software makes training new staff effortless! As the business has evolved we have been able to configure the software to support our growing offerings.

Cons

In comparison to other platforms we have used we have yet to be disappointed in the capabilities of Datatrak.

Solid base but in need of an upgrade!

Overall, I think that DT is heading in the right direction but changes need to be made. The software needs to be updated and there are a few changes that I would really like to see (ex. the ability to customize). It could also benefit from a 'makeover' as in all honestly, the visual of the program is not appealing at all.

Pros

There were A LOT of different functions, which was mostly fantastic. It was also fairly easy to navigate and train new employees on.

Cons

I really wish that there was more freedom to customize the program. I found that it almost had TOO many functions and features and not all of them were applicable or necessary. The program also stopped working at least a few times a week, and since we used this program at the front desk of a very busy gym, this made for some incredibly stressful situations. Customer support was not great also, so I would say that area needs some attention.

I used DataTrack as a personal trainer for 2 years to track and record sessions with clients.

Daily sign ins and scheduling for personal training clients. Updated client files and notes that could be used for upcoming sessions. Employee income tracking on a weekly basis.

Pros

The ease of use with DataTrack was great. Took me less than a day to learn and having a tool that would quickly let me change my schedule was great. Datatrack allowed me to see which of my clients sessions were funded and which werent. This saved me countless hours by not having to check or client payment files.

Cons

It can be slow and at times would crash. There were multiple occassions where Datatrack did not save the changes I had made after I had already logged out. The interface would sometimes lag behind payments and not tell if a client had funded sessions for a few days which led to some rescheduling when it wasn't actually necessary. Very rarely though.

Utilized DataTrak in health club setting for membership base.

Pros

DataTrak is extremely reliable program, there has never been a loss of data and you are informed in advance of any down time for maintenance, which is rare. The software is a bit dated aesthetically, but it functions very well. Their customer service is great. I managed a 24 hour facility and members would swipe in with their keytag. When our door stopped functioning, support was on the issue right away and extremely helpful. I've called multiple times about member issues and every time the customer service team responds quickly and always has a positive attitude.

Cons

The only time this software is difficult is when you're dealing with reporting. Creating or editing reports can be time consuming and is not user friendly.