Solid base but in need of an upgrade!

Overall, I think that DT is heading in the right direction but changes need to be made. The software needs to be updated and there are a few changes that I would really like to see (ex. the ability to customize). It could also benefit from a 'makeover' as in all honestly, the visual of the program is not appealing at all.

Pros

There were A LOT of different functions, which was mostly fantastic. It was also fairly easy to navigate and train new employees on.

Cons

I really wish that there was more freedom to customize the program. I found that it almost had TOO many functions and features and not all of them were applicable or necessary. The program also stopped working at least a few times a week, and since we used this program at the front desk of a very busy gym, this made for some incredibly stressful situations. Customer support was not great also, so I would say that area needs some attention.

I used DataTrack as a personal trainer for 2 years to track and record sessions with clients.

Daily sign ins and scheduling for personal training clients. Updated client files and notes that could be used for upcoming sessions. Employee income tracking on a weekly basis.

Pros

The ease of use with DataTrack was great. Took me less than a day to learn and having a tool that would quickly let me change my schedule was great. Datatrack allowed me to see which of my clients sessions were funded and which werent. This saved me countless hours by not having to check or client payment files.

Cons

It can be slow and at times would crash. There were multiple occassions where Datatrack did not save the changes I had made after I had already logged out. The interface would sometimes lag behind payments and not tell if a client had funded sessions for a few days which led to some rescheduling when it wasn't actually necessary. Very rarely though.

Utilized DataTrak in health club setting for membership base.

Pros

DataTrak is extremely reliable program, there has never been a loss of data and you are informed in advance of any down time for maintenance, which is rare. The software is a bit dated aesthetically, but it functions very well. Their customer service is great. I managed a 24 hour facility and members would swipe in with their keytag. When our door stopped functioning, support was on the issue right away and extremely helpful. I've called multiple times about member issues and every time the customer service team responds quickly and always has a positive attitude.

Cons

The only time this software is difficult is when you're dealing with reporting. Creating or editing reports can be time consuming and is not user friendly.

Absolutely love the system and most of all the support.

Great reporting, Easy to use, Very easy to convert from old system, Minimal headaches, Password changes great for compliance

Pros

Easy to navigate and easy to get with we need. I think the best part of the system is the support and the responsiveness of the support team.

Cons

The only con is that we have to input classes into datatrak for the app. These classes are free but it is how it works.

Awesome experience. I have used ABC for years and it only gets better.

Pros

ABC helps me manage all my members and helps me stay tuned into other clubs members as well. The Note taking ability is the biggest pro for ABC and customer relations.

Cons

I dislike in certain sections like doing member cancellations or freezes you cannot go back in forth through tabs to retrieve information and save what you have filled on the e document also.

Super customer service

Pros

When you need help it’s there. When you call in with a question or need help usually they answer right away if not a super short wait time with very friendly service. They stay with you until the problem is solved

Cons

It can be hard to use it has a very dark interface with small print and so many options to choose from it’s easy to get lost

Awesome!

Pros

This was by far one of the best softwares used in our gym. I loved all the options within the software itself. Was very reliable and held so much info on members, they're training, payment and much more

Cons

I don't think I can say I had come across any cons with this software. All ends met my standards while working in the gym,

Datatrak keeps my business functioning properly! Great basic CRM.

A very easy CRM that has all the tools we need for our business

Pros

I love how accessible DataTrak is to learn. Everything is categorized nicely and makes sense for its order.

Cons

I wish that we could use call in passwords for members at other clubs. Sometimes it's a hassle when I'm trying to provide good customer service to have to bounce the member around.

My experience has been great with ABC software!

Pros

I like how easy it is to use this software. We use this at Planet Fitness where I am a member services associate. This software makes it easy to sign members up, update their billing and look up all the features of their membership plan. This system has been easy to learn and stays up to date with all of our needs. I like how we can add alerts to members files so that if there is something wrong, it alerts us right away when they check in. Also, printing the morning paperwork reports is very simple. I love how helpful ABC is.

Cons

One of my only complaints is that you cannot delete notes on members files without management approval.

Positive - Allows us to accomplish our business objectives

I was able to manage the business better with reporting. / Able to track members payments and feel secure about proper billing of the members.

Pros

I refer to Datatrak as the hub and spoke model. Datatrak is the hub and all other solutions integrate / connect and talk to it. This allows me to be competitive in the market.

Cons

It would be nice to be able to have more then one datatrak screen open at 1 time when configuring the system or addressing the members needs.

Time Keeping needs an update

Pros

The system is very stable, efficient and easy to use for keeping time and piece rate counts

Cons

The system is lacking robustness, and updates for modernization. We are looking for alternate, more sophisticated system to take us to the next level.

A fairly effective portal for our gym

Pros

I liked the variety of different appointment types I could book - the color coded schedule view allowed me to easily read my schedule each day.

Cons

I wish this software linked up with other calendar sources, so you could sync other calendars with it. I also wish it sent notifications when something was scheduled, I found myself surprised by appointments that I did not schedule myself.

ABC Financial Review

DataTrak has so many reports that we can pull which helps us gather information on our trends and company success. Without it, we couldn’t predict our company’s ROI

Pros

I love the online portal so much. Anytime I need to make changes to a clients account, it can be done with the click of a button. The reports I’m able to pull are also so vital to our company’s organization.

Cons

At times its difficult to make changes to an account if an invoice is close to being withdrawn. Calling customer service to handle the problem is also difficult.

Great Customer Tracking Software

Pros

Easy, reliable customer data. Love being able to leave notes on interactions and have detailed check-in history, billing, documents, etc.

Cons

The design is a little clunky and moving through the different screens isn't the smartest. Like, if I do a search and accidentally click on the wrong name, I have to right click and hit back instead of being able to backtrack within the page.

Awesome customer support

Pros

Works great when everything is set up correctly and you actually know how to use it. Easy to learn. Great support.

Cons

Still can't figure out how to use a couple of features. Possibly because I am not cleared to set up of the features so cannot always use it to its full capacity. Have to call to make refunds. Would love a button for that. Needs a back button too