EventBank is a cloud-based engagement management platform for nonprofit organizations. EventBank integrates event management, membership management, customer relationship management (CRM), email marketing, payment processing and dedicated mobile apps into one platform.
With EventBank’s membership renewal workflow, users are alerted to outstanding payments and can send automatic reminders to members via email and through push notifications. The mobile membership directory lets organizers view member information and connect with members. Users can search through the member directory and create search filters to identify specific types of members.
Organization members can use the mobile app to receive messages, register for events, edit profile information and manage their subscriptions. The payment module lets users collect membership dues and payment via credit cards, wire transfers and other digital payment gateways.
EventBank also comes with two separate apps for members and organizers, which are available for iOS and Android devices. Support is provided via email, phone, EventBank Helpdesk and webinars.
Paige from Kempinski
Employees number: 10,000+ employees
Efficiency, happy attendees, professional look.
We use EventBank's event management software for all of our large events at Kempinski. It is very intuitive and easy-to-use, and we can create great looking professional event websites with registration, payments, community features, and other information we need to display. QR Code Check-ins with the Manager App are super-fast. Great thing is also that we have a dedicated Customer Success Manager and she helps us with all the questions and queries in a timely manner.
Our event pages are bi-lingual - both English and Chinese, and sometimes the Chinese version of the website is not super intuitive.
Martina from St Patrick's Day Irish Ball
The software made the sale and management of tickets and financial reporting incredibly easy and straightforward.
The software was easy to use, provided up to date information, allowed for the creation of reports with detailed information and the Customer Support provided by Eventbank was great, all queries were dealt with in a timely and professional manner.
The only con was the inability to create tickets for a full table as a back end user. This is an event specific con as creation of individual tickets is a very easy process
Response: EventBank, EventBank
Date: May 2018
Thank you for such a nice review, Martina! We are so proud to be working with you for 3 years already. And as a valued customer, I have some good news to share with you - I have talked to our Product Team about your feedback and we are going to develop a feature to add group (table) registrations, so we can save you even more time when you organize the next Irish Ball!
Vy from FitFam
We use the platform for 35+ events a week across 2 cities and at present we manage over 4000+ members. In the last year we created over 1000+ workouts/ meetings/ social gatherings for FitFam, we would not be able to manage our community effectively without this platform. We are able to easily set up events for our community to access and register for, regardless of indoor or outdoor sessions and numbers allowed.
Easy administration for efficient review, publishing, check in process. EventBank works seamlessly along side our other information platforms, giving us more visibility.
We created a 'how - to - use' PDF for our community to easily use the platform as we had users downloading the managers app instead of the users app.
Elisa from University Bretagne Occidentale
It's very easy to create events and we can do it all just using EventBank- we don't need other solutions as email marketing and Crm are all included. While it used to take us few days to create events pages, send out emails and collect registrations, it only takes few minutes now. We can also duplicate our regular events easily.
French language and support in French language would be nice to have, but so far we managed. Other than that no cons.
Stuart from Applebum Events
I found that it's really easy to design and build a custom event webpage. It's intuitive to use and requires very little training to get up and running. The email marketing functionality also makes it really easy to market and promote upcoming events, especially if you need a last minute push. It's also easy to add sub pages such as sponsors, partners and maps etc.
I don't have many complaints about this platform but I would like to see more features designed to help encourage and increase event attendee engagement.
Tanya from Diplomatic Network Beijing
EventBank event management platform allowed us to be more efficient in distributing information about our events, approving attendees and streamlining the check-in process during the event. The CRM function is a convenient way to manage our email database and structure communication campaigns.
We are satisfied with the EventBank features we utilize at the moment - there are no specific "cons" that come to mind so far.
Papatsorn from Ntcc
Easy to use. It links CRM with event managment, membership and broadcast platform, making members tracking become easier and lessen double tasks in the past when the mentioned 3 platform are seperate softwares.
There are too many notifications sending out when adjustment/update has been made. We prefer to disturb our members as little as possible.
Jaclyn from Animal Medical Center
Easy-to-use, great customer support, streamlined services. Using Eventbank has saved me so much time registering users and checking them in at events. It's also allowed me to easily gather data and compare attendees across events.
Accessibility for visually-impaired users is lacking (but is in the works), and it sometimes glitches on when the app is used on the iPad.
Camden from SOCIAL SUPPLY
Employees number: 2-10 employees
-One of the best all-in-one solution
-Amazing features (CRM, membership management)
-Super easy check-in process
-There is one thing EventBank could improve on; marketing campaign. Our guests sometimes receive the email in their spam folders and we would have to ask them to check their email often. But looking forward to new updates in the future.
Olivia from SOCIAL SUPPLY
Employees number: 2-10 employees
-great team behind customer service
-good support from the finance team
-one of the best event management apps out there
- time efficient when it comes to transferring payment to our bank account
-makes check-in easier
Some guests had problems when they tried to purchase their tickets. Some had trouble finding the ticket or with registering their full info.
Evander from EO Beijing Sanlitun Chapter
Employees number: 11-50 employees
Easy to use. I have got the connection with prospective members and thus i can better build cooperation with them.
I mainly use EventBank to set up events registration whenever my organization organises any external/sometimes internal events. So, my comments in this survey are all based on my experience on this feature, I know there are many other features including CRM etc though.
It's pretty easy to use EventBank to promote events via mailings and set up RSVP. Also, I have found it convenient to check in guests onsite to verify their registration. Also, the EventBank supports several languages and meanwhile it works fast in China, unlike some international survey apps working slowly in China or Chinese apps without an English version.
Sometimes, I get confused about the two EventBank websites -.com and .cn because they both have English home pages while my administrator account is only valid in one website. So, upon logging in a new device on which where the right website is not saved as a bookmark, I have to try both sites to log in successfully.
I think it would be even better if there are more styles to choose from in the publishing events page?
Brecht from BenCham, Benelux Chamber of Commerce in China
Employees number: 11-50 employees
As an active Chamber of Commerce, we were looking for something that would enable us (and improve) to manage our events, members, email campaigns, CRM, collect payments and be user-friendly at the same time. We wanted to replace several out-dated technologies and instead use one software for our internal operations.
It also happened that at the same time we were looking for a new website solution and EventBank was in the process of launching a new solution for Chambers of Commerce. This resulted in a new (mobile compatible) website that was delivered within 4 days against a competitive price and at the same time easy to use and manage.
The support we received all our three chapters across China was very well starting with personal kick-off calls, following online webinars and a good FAQ section. Once you have a look at the platform everything becomes easy. Best part for me as Deputy General Manager is easy set-up of roles & permissions to manage and restrict access to certain pages for temporary staff and some of our interns. Also, our members can now update their information and manage their own profiles. Creating Events has never been easier with Members now being able to sign up online and pay for the event using their preferred method.
Personally, I am also a fan of the EventBank Manager mobile app. Easy to monitor sign ups for events, membership renewals, email campaigns and check in attendees on spot.
EventBank's all-in-one platform has few shortcomings that I can think about and it has meet our expectations. We are looking forward to the new products features that are being released in the (near) future.
Karri from Thai-Finnish Chamber of Commerce
The creators seem to know what is essential for a Chamber of Commerce. Posting events for example is very easy with the given templates and directions. Just the ease of use makes me happy. Simply an excellent tool for any chamber.
Carol from CAGES BAR AND SPORTS
The process is smooth and easy to follow. Convinence for customers from everywhere. Check in process also easy.
There are some points may improve, 1. which coupons customers used, if we can track more details 2. some times people dont receive confirmation emails (not big deals) maybe its their email server problem 3. the wechat payment method didnt direct to wechat, just a qr code bit confuse
Madeleine from JingJobs
1. It is very easy to use
2. The feature to send out campaigns is awesome
3. Language options in Mandarin, English and Spanish
4. Available on Mobile Phone (Apps)
5. Checking In Attendees during events are super convenient, scanning QR codes, search by names, etc.
Sometimes the detailed information of the checking in status isn't synchronize. So it creates confusion on how many people have actually checked-in or not.
Marian from China Classifieds Ltd.
Event management, CRM, email marketing, engagement solution, event website builder, mobile check-in, most popular online payments, integration with WeChat.
So far so good. Overall experience is great. Some event website and email marketing templates can be improved.
Mohanraj from EU - Malaysia Chamber Of Commerce & Industry (EUMCCI)
Employees number: 2-10 employees
Campaign and Event management features are absolutely easy to use with ready templates.
Dashboard & filter features are also useful for real time analysis.
The support provided is limited.No training document /video provided.
Users have to contact the support manager for answers on "how to ".
The payment gateway for Credit Card payment is hefty
Response: EventBank, EventBank
Date: June 2017
Thank you for submitting the review and for your honest feedback.
Customer satisfaction is our highest priority, thus your comment about our Customer Support has surprised us and we don't take it lightly. I think you might be not aware of our extensive, easy-to-use Helpdesk where we have on-boarding and support materials together with on-demand videos and how-to articles with more training materials coming out soon! Contact our Customer Success Team for the access.
Hope this helps.
andrea from Italian Chamber of Commerce in Hong Kong & Macao
It has a lot of different features that you can customize according to the need of your organization so that it can fit different purposes (event management, membership management, CRM, email marketing)
Some minor things, but those are always improved with the help of Customer Success Team
Shawna from EO
Nice event software. I had very good experience of using Eventbank for about a year now. It helps to manage the events and registrations easily. The staff is also great - whenever you had a question, they just happily offered to help. Great team!
Easy to access attendee, speaker, sponsor, and other details thanks to integrated CRM. Registrations and their tracking are customizable and working seamlessly too.
Just some small details - like the map of the location of the event sometimes wasn't displaying properly.
Try it out!
Carol from Yale Center Beijing
Yale Center Beijing hosted hundreds of events and managed tens and thousands of contacts using this platform. Better than Eventbrite for China because of its China-friendly functionalities. Nice interface and easy to use.