EventBank software


32 reviews(4.5/5)
32 reviews(4.5/5)

EventBank is a cloud-based engagement management platform for nonprofit organizations. EventBank integrates event management, membership management, customer relationship management (CRM), email marketing, payment processing and dedicated mobile apps into one platform.

With EventBank’s membership renewal workflow, users are alerted to outstanding payments and can send automatic reminders to members via email and through push notifications. The mobile membership directory lets organizers view member information and connect with members. Users can search through the member directory and create search filters to identify specific types of members.

Organization members can use the mobile app to receive messages, register for events, edit profile information and manage their subscriptions. The payment module lets users collect membership dues and payment via credit cards, wire transfers and other digital payment gateways.

EventBank also comes with two separate apps for members and organizers, which are available for iOS and Android devices. Support is provided via email, phone, EventBank Helpdesk and webinars.

Supported Operating System(s):
Web browser (OS agnostic)

32 Reviews of EventBank

Showing 1 - 20 of 32

Start your review of EventBank

Click to start
  • Alex from VNA technology

    Number of employees: 2-10 employees

    August 2018

    Functions running very well. Great customer service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great customer service. Very quick reply. Technicians help me with every step before the event start.

    Cons

    Would be better if can send SMS message.



































    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Petros from BeHive

    July 2018

    Easy to set up, excellent customer service. Highly recommended for events/CRM strategy and more.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Incredibly easy to use, both for our admin who created the event online but also for our staff at the check-in desk on the day of the event. Seamless and customizable excel sheets for attendees information makes CRM simple and enjoyable. Excellent user support and customer service- EventBank team members supported throughout the process of setting up the event, polite and helpful. Can't wait to use it again!

    Cons

    Nothing negative to say! This was our free trial, looking forward to using the software again in future events.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Icu from British Chamber of Commerce in Indonesia

    June 2018

    We are happy with the improvement the team has made to facilitate our organisation needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Having a smart data and easier facility to manage the event registration and campaign

    Pros

    We so far really appreciate Its feature for easy registration flow. Thus, we can manage better our event

    Cons

    Interface of membership. It would be better if the platform could facilitate easier way to preview the corporate members too.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ricky from Atlas Premier Realty

    May 2018

    I need an app last minute to check people into our event.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Super easy to use and easy to track everyone who RSVP'ed and attended. This program also looked really professional and had a few options to make my job easier.

    Cons

    Couldn't find any issues!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Cristina Marcano from ILC Academy

    Number of employees: 11-50 employees

    May 2018

    The event is large or very small? with EventBank it does not matter.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I study it with my students as a tool of knowledge in the subject Management and Organization of Events of the Hospitality Career of my university.

    Pros

    It makes it very quick and easy to sell tickets for an event, as well as the creation and consultation of the financial reports that are generated from those sales. It is versatile, because it can be used in a large community of people, as well as in a small community and even in different events simultaneously. It's great.

    Cons

    I am studying it with my students and I still have not found any aspect that can be said is not suitable.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Paige from Kempinski

    Number of employees: 10,000+ employees

    May 2018

    Easy-to-use event management tool with great support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Efficiency, happy attendees, professional look.

    Pros

    We use EventBank's event management software for all of our large events at Kempinski. It is very intuitive and easy-to-use, and we can create great looking professional event websites with registration, payments, community features, and other information we need to display. QR Code Check-ins with the Manager App are super-fast. Great thing is also that we have a dedicated Customer Success Manager and she helps us with all the questions and queries in a timely manner.

    Cons

    Our event pages are bi-lingual - both English and Chinese, and sometimes the Chinese version of the website is not super intuitive.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Martina from St Patrick's Day Irish Ball

    April 2018

    Eventbank were our ticketing partner for the 2018 St Patrick's Day Irish Ball

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software made the sale and management of tickets and financial reporting incredibly easy and straightforward.

    Pros

    The software was easy to use, provided up to date information, allowed for the creation of reports with detailed information and the Customer Support provided by Eventbank was great, all queries were dealt with in a timely and professional manner.

    Cons

    The only con was the inability to create tickets for a full table as a back end user. This is an event specific con as creation of individual tickets is a very easy process

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: EventBank, EventBank

    May 2018

    Thank you for such a nice review, Martina! We are so proud to be working with you for 3 years already. And as a valued customer, I have some good news to share with you - I have talked to our Product Team about your feedback and we are going to develop a feature to add group (table) registrations, so we can save you even more time when you organize the next Irish Ball!

  • Vy from FitFam

    April 2018

    All in One Event management system for our community

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We use the platform for 35+ events a week across 2 cities and at present we manage over 4000+ members. In the last year we created over 1000+ workouts/ meetings/ social gatherings for FitFam, we would not be able to manage our community effectively without this platform. We are able to easily set up events for our community to access and register for, regardless of indoor or outdoor sessions and numbers allowed.
    Easy administration for efficient review, publishing, check in process. EventBank works seamlessly along side our other information platforms, giving us more visibility.

    Cons

    We created a 'how - to - use' PDF for our community to easily use the platform as we had users downloading the managers app instead of the users app.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Elisa from University Bretagne Occidentale

    April 2018

    Organizing our events is much faster

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's very easy to create events and we can do it all just using EventBank- we don't need other solutions as email marketing and Crm are all included. While it used to take us few days to create events pages, send out emails and collect registrations, it only takes few minutes now. We can also duplicate our regular events easily.

    Cons

    French language and support in French language would be nice to have, but so far we managed. Other than that no cons.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Stuart from Applebum Events

    April 2018

    Good all-in-one platform for event professionals

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I found that it's really easy to design and build a custom event webpage. It's intuitive to use and requires very little training to get up and running. The email marketing functionality also makes it really easy to market and promote upcoming events, especially if you need a last minute push. It's also easy to add sub pages such as sponsors, partners and maps etc.

    Cons

    I don't have many complaints about this platform but I would like to see more features designed to help encourage and increase event attendee engagement.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tanya from Diplomatic Network Beijing

    April 2018

    EventBank helps us run our events more efficiently.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    EventBank event management platform allowed us to be more efficient in distributing information about our events, approving attendees and streamlining the check-in process during the event. The CRM function is a convenient way to manage our email database and structure communication campaigns.

    Cons

    We are satisfied with the EventBank features we utilize at the moment - there are no specific "cons" that come to mind so far.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Papatsorn from Ntcc

    February 2018

    As a chamber of commerce, EventBank really helps us moving forward, especially with its application.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use. It links CRM with event managment, membership and broadcast platform, making members tracking become easier and lessen double tasks in the past when the mentioned 3 platform are seperate softwares.

    Cons

    There are too many notifications sending out when adjustment/update has been made. We prefer to disturb our members as little as possible.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jaclyn from Animal Medical Center

    February 2018

    Great product that has made event management easier.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy-to-use, great customer support, streamlined services. Using Eventbank has saved me so much time registering users and checking them in at events. It's also allowed me to easily gather data and compare attendees across events.

    Cons

    Accessibility for visually-impaired users is lacking (but is in the works), and it sometimes glitches on when the app is used on the iPad.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Camden from SOCIAL SUPPLY

    Number of employees: 2-10 employees

    December 2017

    A great event management app, CRM, membership-based management, etc.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    -One of the best all-in-one solution
    -Amazing features (CRM, membership management)
    -Super easy check-in process

    Cons

    -There is one thing EventBank could improve on; marketing campaign. Our guests sometimes receive the email in their spam folders and we would have to ask them to check their email often. But looking forward to new updates in the future.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Olivia from SOCIAL SUPPLY

    Number of employees: 2-10 employees

    December 2017

    It helps the way we engage with our guests and saves us more time with check-in

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    -great team behind customer service
    -good support from the finance team
    -one of the best event management apps out there
    - time efficient when it comes to transferring payment to our bank account
    -makes check-in easier

    Cons

    Some guests had problems when they tried to purchase their tickets. Some had trouble finding the ticket or with registering their full info.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Evander from EO Beijing Sanlitun Chapter

    Number of employees: 11-50 employees

    November 2017

    Data-based. Functional. Fast. Ads easy to be published. First choice for setting RSVP of events.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use. I have got the connection with prospective members and thus i can better build cooperation with them.

    Pros

    I mainly use EventBank to set up events registration whenever my organization organises any external/sometimes internal events. So, my comments in this survey are all based on my experience on this feature, I know there are many other features including CRM etc though.

    It's pretty easy to use EventBank to promote events via mailings and set up RSVP. Also, I have found it convenient to check in guests onsite to verify their registration. Also, the EventBank supports several languages and meanwhile it works fast in China, unlike some international survey apps working slowly in China or Chinese apps without an English version.

    Cons

    Sometimes, I get confused about the two EventBank websites -.com and .cn because they both have English home pages while my administrator account is only valid in one website. So, upon logging in a new device on which where the right website is not saved as a bookmark, I have to try both sites to log in successfully.

    I think it would be even better if there are more styles to choose from in the publishing events page?

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Brecht from BenCham, Benelux Chamber of Commerce in China

    Number of employees: 11-50 employees

    October 2017

    Excellent All-in-One Platform to manage Events, Memberships, CRM, Email Marketing and Finance

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    As an active Chamber of Commerce, we were looking for something that would enable us (and improve) to manage our events, members, email campaigns, CRM, collect payments and be user-friendly at the same time. We wanted to replace several out-dated technologies and instead use one software for our internal operations.

    It also happened that at the same time we were looking for a new website solution and EventBank was in the process of launching a new solution for Chambers of Commerce. This resulted in a new (mobile compatible) website that was delivered within 4 days against a competitive price and at the same time easy to use and manage.

    The support we received all our three chapters across China was very well starting with personal kick-off calls, following online webinars and a good FAQ section. Once you have a look at the platform everything becomes easy. Best part for me as Deputy General Manager is easy set-up of roles & permissions to manage and restrict access to certain pages for temporary staff and some of our interns. Also, our members can now update their information and manage their own profiles. Creating Events has never been easier with Members now being able to sign up online and pay for the event using their preferred method.

    Personally, I am also a fan of the EventBank Manager mobile app. Easy to monitor sign ups for events, membership renewals, email campaigns and check in attendees on spot.

    Cons

    EventBank's all-in-one platform has few shortcomings that I can think about and it has meet our expectations. We are looking forward to the new products features that are being released in the (near) future.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Karri from Thai-Finnish Chamber of Commerce

    September 2017

    This is truly an app for Chambers of Commerce

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    working tool

    Pros

    The creators seem to know what is essential for a Chamber of Commerce. Posting events for example is very easy with the given templates and directions. Just the ease of use makes me happy. Simply an excellent tool for any chamber.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Carol from CAGES BAR AND SPORTS

    September 2017

    EventBank is super helpful for our event. We would like to work with EventBank again in the future.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The process is smooth and easy to follow. Convinence for customers from everywhere. Check in process also easy.

    Cons

    There are some points may improve, 1. which coupons customers used, if we can track more details 2. some times people dont receive confirmation emails (not big deals) maybe its their email server problem 3. the wechat payment method didnt direct to wechat, just a qr code bit confuse

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Madeleine from JingJobs

    June 2017

    Eventbank is the best all-in-one solution! EB has amazing features like CRM, Event Management, etc.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    1. It is very easy to use
    2. The feature to send out campaigns is awesome
    3. Language options in Mandarin, English and Spanish
    4. Available on Mobile Phone (Apps)
    5. Checking In Attendees during events are super convenient, scanning QR codes, search by names, etc.

    Cons

    Sometimes the detailed information of the checking in status isn't synchronize. So it creates confusion on how many people have actually checked-in or not.

    Review Source: Capterra
Do you use EventBank?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 687-6771