EventBank Software


 

EventBank is a cloud-based platform offering event management, membership management, customer relationship management (CRM), email marketing, payment processing and dedicated mobile apps.

With EventBank’s membership renewal workflow, users are alerted to outstanding payments and send reminders to members via email and through push notifications. The mobile membership directory lets organizers view member information and connect with members. Users can search through the member directory and create search filters to identify specific types of members.  

Organization members can use the mobile app to receive messages, register for events, edit profile information and manage their subscriptions. The payment module lets users collect membership dues and payment via credit cards, wire transfer and other digital payment gateways.

EventBank offers separate apps for members and organizers, which are available for iOS and Android devices. Support is provided via email.

 

EventBank - Events
 
  • EventBank - Events
    Events
  • EventBank - All members
    All members
  • EventBank - Home
    Home
Supported Operating System(s):
Web browser (OS agnostic)

15 Reviews of EventBank

Showing 1-16 of 15

 

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Brecht from BenCham, Benelux Chamber of Commerce in China
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Excellent All-in-One Platform to manage Events, Memberships, CRM, Email Marketing and Finance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

As an active Chamber of Commerce, we were looking for something that would enable us (and improve) to manage our events, members, email campaigns, CRM, collect payments and be user-friendly at the same time. We wanted to replace several out-dated technologies and instead use one software for our internal operations.

It also happened that at the same time we were looking for a new website solution and EventBank was in the process of launching a new solution for Chambers of Commerce. This resulted in a new (mobile compatible) website that was delivered within 4 days against a competitive price and at the same time easy to use and manage.

The support we received all our three chapters across China was very well starting with personal kick-off calls, following online webinars and a good FAQ section. Once you have a look at the platform everything becomes easy. Best part for me as Deputy General Manager is easy set-up of roles & permissions to manage and restrict access to certain pages for temporary staff and some of our interns. Also, our members can now update their information and manage their own profiles. Creating Events has never been easier with Members now being able to sign up online and pay for the event using their preferred method.

Personally, I am also a fan of the EventBank Manager mobile app. Easy to monitor sign ups for events, membership renewals, email campaigns and check in attendees on spot.

Cons

EventBank's all-in-one platform has few shortcomings that I can think about and it has meet our expectations. We are looking forward to the new products features that are being released in the (near) future.

Source: Capterra
 

Karri from Thai-Finnish Chamber of Commerce

September 2017

September 2017

This is truly an app for Chambers of Commerce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

working tool

Pros

The creators seem to know what is essential for a Chamber of Commerce. Posting events for example is very easy with the given templates and directions. Just the ease of use makes me happy. Simply an excellent tool for any chamber.

Source: Capterra
 

Carol from CAGES BAR AND SPORTS

September 2017

September 2017

EventBank is super helpful for our event. We would like to work with EventBank again in the future.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

The process is smooth and easy to follow. Convinence for customers from everywhere. Check in process also easy.

Cons

There are some points may improve, 1. which coupons customers used, if we can track more details 2. some times people dont receive confirmation emails (not big deals) maybe its their email server problem 3. the wechat payment method didnt direct to wechat, just a qr code bit confuse

Source: Capterra
 

Madeleine from JingJobs

June 2017

June 2017

Eventbank is the best all-in-one solution! EB has amazing features like CRM, Event Management, etc.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

1. It is very easy to use
2. The feature to send out campaigns is awesome
3. Language options in Mandarin, English and Spanish
4. Available on Mobile Phone (Apps)
5. Checking In Attendees during events are super convenient, scanning QR codes, search by names, etc.

Cons

Sometimes the detailed information of the checking in status isn't synchronize. So it creates confusion on how many people have actually checked-in or not.

Source: Capterra
 

Marian from China Classifieds Ltd.

June 2017

June 2017

Perfectly fits China market. All-in-one solution for CRM, email marketing and event management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Pros

Event management, CRM, email marketing, engagement solution, event website builder, mobile check-in, most popular online payments, integration with WeChat.

Cons

So far so good. Overall experience is great. Some event website and email marketing templates can be improved.

Source: Capterra
 

Mohanraj from EU - Malaysia Chamber Of Commerce & Industry (EUMCCI)
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Robust, reliable and user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

Campaign and Event management features are absolutely easy to use with ready templates.
Dashboard & filter features are also useful for real time analysis.

Cons

The support provided is limited.No training document /video provided.
Users have to contact the support manager for answers on "how to ".
The payment gateway for Credit Card payment is hefty

Source: Capterra
 

andrea from Italian Chamber of Commerce in Hong Kong & Macao

June 2017

June 2017

Membership-based CRM with a lot of customization options

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

It has a lot of different features that you can customize according to the need of your organization so that it can fit different purposes (event management, membership management, CRM, email marketing)

Cons

Some minor things, but those are always improved with the help of Customer Success Team

Source: Capterra
 

Shawna from EO

April 2017

April 2017

Great event software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Nice event software. I had very good experience of using Eventbank for about a year now. It helps to manage the events and registrations easily. The staff is also great - whenever you had a question, they just happily offered to help. Great team!

Pros

Easy to access attendee, speaker, sponsor, and other details thanks to integrated CRM. Registrations and their tracking are customizable and working seamlessly too.

Cons

Just some small details - like the map of the location of the event sometimes wasn't displaying properly.

Advice to Others

Try it out!

Source: Capterra
 

Carol from Yale Center Beijing

March 2017

March 2017

Indispensable in China

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Yale Center Beijing hosted hundreds of events and managed tens and thousands of contacts using this platform. Better than Eventbrite for China because of its China-friendly functionalities. Nice interface and easy to use.

Source: Capterra
 

James from FitFam Shanghai

March 2017

March 2017

Putting the service in 'Platform as a Service'

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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I've been working on implementing EventBank as the primary platform to organize, manage, and execute group exercise events for FitFam Shanghai - we're a very active and consistent fitness community and volunteer organization based in shanghai that organizes and runs completely free outdoor and some indoor workouts. The volume of workout 'events' that we do per week has increased drastically, and with EventBank we've been able to go from a rag-tag group of volunteers to a much more organized and efficient planning group. As a grassroots movement, this kind of tool is amazing and essential for us to be able to keep doing what we love, but do it better and better.

The platform not only allows us to organize teams, plan events, and disseminate information to our community in a much more efficient and organized fashion - it's allowing us to finally put together data on how large our community actually is, who our core participants are, and their motivations for coming out to exercise with us.

Our organization really emphasizes the idea and practice of community, including when deciding which partners and sponsors we choose to work with. EventBank is an excellent partner for us in that regard because of the support and technical teams behind it. We feel very strongly that we aren't simply using their platform, but that we're working with a team that is both part of and supporting our community. While the platform hasn't been without some minor bugs/issues, the responsiveness of the support and technical teams to every issue is amazing, and the speed with I'm seeing issues be responded to and resolved is superb.

Pros

It's functions are very apt to fulfill many needs of our organization, and the team responsiveness is great.

Cons

There are minor issues with some of the registration functions.

Source: Capterra
 

Margaret from CAIC (CEIBS Alumni International Chapter)
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great Platform easy to use especially for bilingual use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Been using Eventbank's platform for event organization in China. It's been a great experience. The user interface is easy to navigate and they also made bilingual (EN/CN) very easy to manage. The China team has been very supportive in the whole process. Payment was also very smooth. QR code check-in was swift (especially everyone is used to QR code in China). We still need to learn to fully utilize the CRM functions. Would recommend it!

Pros

UI is good; adapted to different markets (e.g. included WeChat, the most important social/mobile platform in China); easy to use

Cons

Nothing. It's all good so far :)

Advice to Others

Nothing at the moment. Good software needs to be smooth and easy to use. Eventbank is good that way.

Source: Capterra
 

Steven from British Chamber of Commerce in Taipei
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Eventbank- great for Membership organizations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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A reasonably new but with great ideas and a really responsive support team. What I have really liked is that fact that if the system does not already have what you need they are very good at developing new features going forward. For me it is the best I have seen for chamber use

Pros

It is the best one I have seen for chambers, combining membership and event tracking

Cons

It is new so some of the stuff is not 100% fully worked out yet; but they are updating all the time and it gets better every week

Advice to Others

If you are a chamber of commerce or a membership and event based organization this is a great choice

Source: Capterra
 

Matthieu from Startup Weekend China

March 2017

March 2017

Productive now that we have Eventbank

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
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We have tried many "popular" services in China to sell tickets to our events and it is clear that they don't know their industry. Eventbank clearly made the effort to think from an organiser's perspective rather than click bait standpoint (or least effort required).

With Eventbank, I can onboard new organisers smoothly and delegate them exactly the rights I want. It's simple to create personalised and professional designs for our event pages. Sharing on social media and their payment methods are all smooth and straightforward.

The customer support is on top of things and answer with care.
I have suggested to improve the analytics and other small features, I am confident they will think it through and develop if it makes sense.

I would seriously be unhappy and lose productivity if I had to opt out of Eventbank.

Pros

With Eventbank, I can onboard new organisers smoothly and delegate them exactly the rights I want. It's simple to create personalised and professional designs for our event pages. Sharing on social media and their payment methods are all smooth and straightforward.

Cons

They could provide more analytics, drive some traffic from their own audience and offer more features to design their event pages.

Advice to Others

Go for it, absolutely worth switching from the existing players in the market

Source: Capterra
 

Rachel from AmCham South China

March 2017

March 2017

Empower Your Events with Eventbank

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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As an organizer of numerous events every year, we have used the Eventbank for more than a year and really like it. It is a true breakthrough app which greatly improves the efficiency of the whole team. By providing many ready-to-use templates, the software allows us to plan and promote our events online over in a short time. It also offers all important information attendees need weeks and months ahead of the events, such as schedules, maps, contact persons, speakers bios, and more. Meanwhile, the mobile Eventbank Manager is often used as a supplement to the online event management platforms. It makes it possible for every team members to keep updated the event progress and manage the event anytime and anywhere. It is definitely worthy to have a try!

Pros

Easy-to-use Templates, Online Payment, Management Android/IOS Apps, Email Campaigns.

Cons

Level of Customization.

Source: Capterra
 

Aisling from The Canadian Chamber of Commerce in Shanghai
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Good vision, good care of customers, good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using EventBank for over 1 year. I appreciate that they listen to customers and release updates in line with suggestions they have received. Their support team has an incredibly fast response time, and always has a great answer or solution to my problem.

UX is great - very simple interface and easy to understand. Love that it's trilingual. There are a lot of great little features you can discover if you take time to really explore the tool.

Still waiting on more HTML capabilities - this tool is great for teams without web design experience as it's incredibly easy to make a very professional looking event page, eDM campaigns, and easy to receive and track money. However, I wouldn't mind some more sophisticated tools for my own personal reasons. This update is meant to be released soon, and I look forward to it.

All in all, I would recommend EventBank to my next organization as an events and mailing list management tool.

Pros

UX, Ease of use

Cons

No HTML functions

Advice to Others

If you really can't figure out how to accomplish what you want with this product, ask the support team. They're really helpful.

Source: Capterra
 

Graham from American Chamber of Commerce in China
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Very effective platform, with more to come

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

EventBank has some excellent features that make the chamber's work much easier. Their background is with events, and their platform provides a lot of features to help make the set-up, promotion and registration easier for us and the participants. For me, the e-newsletter system stands out - it used to take us weeks to put together a new email newsletter, but now we can do it in an afternoon. It also helps us collect a lot of data about the effectiveness of campaigns.

Database management has been the biggest struggle, but their customer service is very responsive and, despite some hiccups, it is now handling new memberships and renewals well.

They are continuing to provide new features, and are very responsive to suggestions on how to improve their service, especially in extracting useful information from the database.

Pros

The look and feel, and the potential to manipulate the data.

Cons

It has been a struggle to iron out the complications in the CRM, but it gets better all the time.

Advice to Others

It offers a lot of functionality, and they add a lot of functionality, so you'll need to keep playing with it to understand all that it can do.

Source: Capterra