Gladstone

RATING:

4.64

(11)

About Gladstone

Gladstone provides end-to-end leisure management software to leisure trusts, private clubs, universities and schools across the UK & Ireland. Key features include membership management, contact management, access control, point of sale, payment processing for both debit and credit cards, online booking and reporting. Gladstone’s software streamlines leisure management for both consumers and operators. By combining a booking and joining software, self-service kiosks, access controls, and administrative backend tools, Gladstone facilitates management of the entire customer journey, and allows businesses to tailor the solution to their needs. Reporting solutions allow users to query their database and create customized reports for business requirements. Payment solutions...
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Gladstone Reviews

Overall Rating

4.64

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4

Functionality

4

Showing 1 - 5 of 11 reviews

Stevie

Company size: 1,001-5,000 employees

Industry: Leisure, Travel & Tourism

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2019

Future Forward Software!

We previously used several software solutions for different areas of the business, but we have been able to migrate all of these business areas into the Gladstone product suite. This has made our overall processes and management more efficient as we have all of our business streams in a single database.

Pros

Many of our business streams are managed within the Gladstone product suite, so it's imperative that we can access the data in as much detail as possible. The reporting functionality (eyeQ) is comprehensive and enables us to effectively analyse our business streams in a streamlined and accurate way, which benefits the entire business.

Cons

The initial Plus2 platform hadn't had any major developments in recent years, which was disappointing. However this was due to all of the developments that were being made to create the Gladstone 360 environment, which is being developed and improved regularly.

Reasons for choosing Gladstone

There was no other software solution that was versatile enough to manage as many of our business streams as the Gladstone suite can. Gladstone has been our main CRM supplier for nearly 20 years.

kerry

Company size: 1,001-5,000 employees

Industry: Leisure, Travel & Tourism

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

October 2019

G360 Views

To be fair my personal experience was somewhat challenging as our internal infrastructure was possibly not capable of managing the software product which led to a plethora of issues.. I feel that maybe our server capacity and internal structures should have been thoroughly vetted by both Gladstone and our IT before we ran with a software product that relied on a strong/vast server capacity. The use when everything was finally resolved (bar a couple of outstanding bugs) was brilliant. I will maintain, as I always do, Gladstone tech support are fantastic and were nothing but patient, understanding and helpful. You have some outstanding support staff!!

Pros

The ease of use - on a basic level for day to day operations this application works across all user levels from the more nervous to the most capable. Each user trained has been able to navigate around G360 with a degree of confidence.

Cons

The limited back office functions - the need to navigate between two systems (eg booking sheets, transferring a class) is time consuming and frustrating for front end users, there is a feeling amongst some that needing to use two systems is inefficient.

Reasons for choosing Gladstone

n/a

Andrea

Company size: 201-500 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

October 2019

Helpful staff, system does the job

Having a proactive account manager does help, Customer executive has done all that he can to ensure we are using the platforms more effectively, the recommendations he has made have improved use and outputs

Pros

The system does support the day to day running of thy leisure facilities we operate.

Cons

There are many plug ins and connected platforms that do impact on the seamless processes, whilst the support teams do all that they can to help functionality this could be improved

Martin

Company size: 201-500 employees

Industry: Leisure, Travel & Tourism

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2019

Best of Breed

Gladstone are a crucial partner for tmactive in terms of our interface with the customer, staff use and business analysis. I believe that they are ahead of the rest of the UK market in working that partnership for mutual benefit. I find them easy to work with, responsive and well integrated with our sector. The desire to scan the horizon looking for future requirements and engaging their customer in that process is second to none.

Pros

I think Gladstone software is increasingly intuitive to use and has the features and functionality required for the leisure industry. We are currently using Plus 2 with ambition to evolving to 360 in line with future need.

Cons

Nothing really. We are aware of advanced iterations of the current products and hope to move in the near future.

Tracy

Company size: 1,001-5,000 employees

Industry: Higher Education

Time used: Less than 12 months

Review Source: Capterra 

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

October 2019

Gladstone360

Quite positive. Had a few issues due to thread needle when setting up. Look and feel of the new front end is good. looks easy to use and is intuitive. a bit clunky having to still use Plus 2 for booking checks etc.

Pros

the look and feel of the front end. ease of improvement through the screens ability to make refund/amendments without logging out someone completely and then logging in someone else with authority. easy customisation ability to multi book activities and make multiple account payments.

Cons

doesn't connect to the plus 2 bookings sheets difficulty in finding booking activities - reception team don't always know which section some items come up under - on plus2 you went to the area and it was there. would prefer easier access to add card/bands to accounts. can't get a duplicate print receipt unless changing to another screen - would be better if had the option on the EPOS screen.