--- title: "ABC Glofox Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ABC Glofox. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ABC Glofox is a good fit for you!" source_url: "https://www.softwareadvice.com/membership-management/glofox-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Membership Management Software](https://www.softwareadvice.com/membership-management/) / [ABC Glofox](https://www.softwareadvice.com/martial-arts/glofox-profile/) / ABC Glofox Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/martial-arts/glofox-profile/) Reviews [Alternatives](https://www.softwareadvice.com/martial-arts/glofox-profile/alternatives/) # ABC Glofox User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 356 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 255 reviews (72%) - 4 stars: 53 reviews (15%) - 3 stars: 12 reviews (3%) - 2 stars: 9 reviews (3%) - 1 star: 27 reviews (8%) ### Most mentioned pros - It has a lot of functions that I needed to run everything more centralized at my yoga studio, so it has helped a lot, especially in managing the booking, keeping track of all customers, transactions and communication. - It has allowed us to run a more complex and flexible business model than most platforms support, while keeping things relatively smooth for both staff and families. - Solid platform for managing a Pilates studio ### Most mentioned cons - Workshops and events is not so well, I wish it´s easier to publish them and they can still show in the calendar with classes but managing them in a slightly different way as some of them are one off events. - Too many steps for clients to get to the app unless you pay for your own app with the them, which is expensive. - I was previously using Wellness Living (at the studio I was teaching before), but didn't need all the bells and whistles that make things much more complicated and glitchy. ## ABC Glofox customer reviews Showing reviews 1-25 of 356 (page 1). ### User-Friendly and Efficient - Overall rating: 5/5 - Reviewer: Kudzai D. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, ABC Glofox has been a valuable tool for managing our studio and streamlining administrative tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how user friendly and reliable the platform is. It makes day to day operations much easier and saves our team a lot of time. #### Cons Some advanced features took a little time to get used to, but overall the platform has worked well for us. --- ### Easy to work with - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Entertainment - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Glofox is easy to work with! The platform is user friendly plus they have phone support which is very helpful for any eventuality. Ideal for CRM, team calendar, memberships and sales transactions. --- ### A great platform for a fitness studio - Overall rating: 5/5 - Reviewer: Diego R. - Industry: Sports - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Exactly what a studio needs. The platform is intuitive for both the admin and the members. Setting up classes, memberships and payments was straightforward. Recommended for any boutique fitness studio. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Solid platform for managing a Pilates studio Scheduling and membership management work smoothly. The onboarding process was simple and the team was helpful whenever I had questions. #### Cons Their integration with Wellhub is not fully completed. So I have some troubles with some of our customers that come from that platform --- ### Love Glofox - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Amazing! Any issues I’ve had have been handled fast and easy! I loved my rep and architect, and when I needed customer service late at night they helped me right away! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Back end having everything you need to run a successful business and follow up with customers. It’s easy once you get through on boarding. #### Cons When I input class times the thing that bothers me the most is having to go off of 24 hour time clock but I’m sure I’ll get used to it. --- ### Glofox Review: Simple, Efficient, and Reliable - Overall rating: 5/5 - Reviewer: Henry L. - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Simple and easy to use, with a clean interface that makes daily management straightforward. It’s reliable and helps keep everything organized without complications. Customer service is also good and responsive when support is needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple, reliable, and efficient. It makes managing payments easy, and the support team is always helpful. Highly recommended! #### Cons It doesn’t offer a grace period after a client misses a payment, as access is blocked immediately. Other than that, I really like it. --- ### Great fit for flexible, high-volume kids’ programming - Overall rating: 4/5 - Reviewer: Tara M. - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, we’ve had a very positive experience with Glofox. It has allowed us to run a more complex and flexible business model than most platforms support, while keeping things relatively smooth for both staff and families. The onboarding process was excellent, and once set up, the system has been reliable and efficient. Despite a few minor glitches, it has been a strong solution for our needs and has made managing our programs much easier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Glofox is incredibly flexible and has been able to support our drop-in third space model for a children’s learning center, which includes a wide variety of offerings like hourly bookings, classes, camps, and events. Most children-specific platforms couldn’t handle the volume and flexibility we need, but even though Glofox is designed for gyms, it works really well for our business. It’s easy for parents to use, keeps everything organized, and has significantly streamlined our operations. #### Cons There are occasional glitches, especially when parents try to add multiple children to bookings, which can cause some confusion. We’ve also noticed that appointments don’t show up under bookings, which requires an extra email to parents or our end if the email confirmation that they’ve booked isn’t enough. These issues aren’t constant, but they do come up from time to time. --- ### 10 months wit Glofox and organizing many of my tasks at the yoga school - Overall rating: 4/5 - Reviewer: Bilyana I. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered I have started using the app about 10 months ago. It has a lot of functions that I needed to run everything more centralized at my yoga studio, so it has helped a lot, especially in managing the booking, keeping track of all customers, transactions and communication. It has helped me the overall running of the studio as it has saved me some time of the tasks I used to do manually. ;) #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The booking system and managing classes has become much easier for me. having all clients information in one place, including bookings, payments helps me manage my client database easier. #### Cons No Urban sport integration. Workshops and events is not so well, I wish it´s easier to publish them and they can still show in the calendar with classes but managing them in a slightly different way as some of them are one off events. --- ### New Studio Owner - Overall rating: 5/5 - Reviewer: Kathrin K. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I opened my own Boutique Fitness Studio in May 2025 and was looking for easy-to-use software. I was previously using Wellness Living (at the studio I was teaching before), but didn't need all the bells and whistles that make things much more complicated and glitchy. I was used to Trainerize, so using Glofox made sense. It's been really great so far and I haven't had any issues and would highly recommend it to anyone looking for a software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I had a great introductory call and signed up on the spot. I love the easy-to-use software; there hasn't been any service interruption since using it. The software runs smoothly and doesn't really need any explanation. I wish there were a few features that I was used to before, but overall, for any small studios, this is a great service for a very great price that does everything, including billing, marketing, sales, etc. #### Cons I wish there was a way for monthly members to book more than 30 days in advance to prevent waitlists and frustration. --- ### Easy to use - Overall rating: 5/5 - Reviewer: Anuj K. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I've been using Glofox for the past 1.5 years, and they have been very supportive and helpful in making things easier for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Booking appointments, handling clients, filling the waiver and terms & Conditions. Preparing receipt with the customer TRN. #### Cons Everything is good. I don't have anything that shows something is bad with the application. Everything is smooth. --- ### Very Happy - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I switched from Virtuagym and the experience with glofox is night and day compared to virtuagym. If you are outgrowing you current CRM then Glowfox is the platform for you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy onboarding, feature rich platform at affordable price. Very scalable solution for multiple locations. Branded app is a must have, it solves all of my scheduling and appointment management! Automation and organization of leads and clients is excellent. #### Cons Live customer service comes after a few different AI Q&A exchanges. I dont think glowfox is any different than any other company nowadays moving to automation --- ### So far so good! I'm happy! - Overall rating: 4/5 - Reviewer: Natasha B. - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered So far so good and my clients like it. I can quickly makes changes to my schedules or check my clients attendance and profiles. It's pretty cool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy, user friendly scheduling and client booking. Their customer service is also very good. My onboarding was excellent. #### Cons No direct links to my business on glofox. Too many steps for clients to get to the app unless you pay for your own app with the them, which is expensive. --- ### Happy with Glofox so far! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered From [sensitive content hidden] in sales to [sensitive content hidden] in onboarding, I felt very supported with Glofox #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service was readily available and went above & beyond to support my needs and the development of my app and software. #### Cons I see some negative reviews online however, I've yet to run into any cons with Glofox. --- ### Very happy with this product and service. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Apps are the way to go. Very professional and easy to use. Glofox provides detailed accounting reports which makes my job easier. As I am not the most technically inept I use the customer care team quite a bit and I have always found them very diligent and fast to act on my queries. It's great to have so many tools available via Glofox but also have that knowledge that there is a team behind the software to help when needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very quick to help and and answer questions. Super easy to use. Customers loved having the app. #### Cons Nothing I was very happy with it's continuous development to improve and the team listened to any feedback I gave. --- ### Expected a lot more - Overall rating: 2/5 - Reviewer: Vital d. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered This is the first gym management tool we have used, so I can't compare to past experiences. But Glofox is not robust, they are not solving the problems, and I kinda regret having chosen them.Very important point: integration with 3rd parties (such as mailchimp) is not good, and as they are developing their own thing, it will never be. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros We like the user front end, the way it looks in our web. Not the best UX though, only one customer has been able to find how to cancel a class. The rest just report "I can't cancel". #### Cons Language bugs all around (we use spanish front end) , all reported, barely fixed so far. A lot of hard coded stuff we can't fix using the tool they provide for custom copy. A lot of copy edit was needed for spanish.Many bugs found and reported, also suggestions for UX we have made... they may just be focused in that new service "amplify" and now finishing the core product. --- ### Good Overall Product - Overall rating: 5/5 - Reviewer: Heather K. - Industry: Sports - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered GloFox worked just fine for what our facility needed at the time. I wasn't looking to switch platforms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software was pretty easy to learn how to use and to apply it. Managing the memberships and their payments was easy. #### Cons I understand that these things cost money, obviously. But we ended up switching to a platform that put the cost on the members in a fair and balanced way. --- ### Very good and supportive - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was always so responsive and supportive. He's a great asset to your team. #### Cons SMS limit per month on the highest package. I think it can be increased or unlimited with the top tier package for customers. Apple pay would be a great benefit to the platform as well. Separate appointment emails for businesses i.e sauna appointment confirmation would be totally different than a sports massage appointment confirmation. --- ### Great product and new improvements however some very frustrating features - Overall rating: 4/5 - Reviewer: Katie J. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered I have definitely seen improvements with communication over the past 4 -6 months. Their customer service has improved greatly. Overall the staff are very supportive and friendly to work with. We have been really well supported during the COVID-19 challenges and very much appreciated Glofox seeing what customers needed and added some great features during this time. The one downfall is communication - especially when things change eg. booking only into your next booking period - this was not communicated to us that the previous 'glitch' (as explained to me), where you could book in as far in advance as the studio allowed if you were on an unrestricted membership, had now changed. We could not communicate and or prepare our members returning to in studio classes (after COVID) for the changes - and hence created a lot of stress that could have been avoided. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy to schedule classes, dashboard is well designed and easy to navigate, great user app, new features that were added during COVID-19 - zoom integration to live classes, on demand feature for members. #### Cons The current set up to memberships allowing subscription members to only book ahead into their next booking period. This does not provide flexibility for our business and creates a lot of confusion for our members. I can understand how monthly billed memberships can work on this system however ours are weekly (see below). So members can only book a max of 2 weeks/min of 1 week in advance. It then creates confusion amongst members as to why some members can book further ahead (ie credit pass users) and if members have different payment dates its a bit like a yoyo effect. Explaining how it works to members is very confusing. This feature has only come into being in our studio. Prior to COVID-19 closures members were able to book 4 weeks in advance (booking window set by us) but now it has changed has caused great havoc. It has taken away a lot of value in our product and flexibility in the way our members book and become very frustrating for members as well as staff now managing the queries. If I knew this feature would come into play before we signed up to glofox I actually would strongly reconsider my decision. We are a small boutique fitness studio (we provide reformer class - max of 10 per class) our membership costs are expensive ($40-$55 per week) hence all of our members are on weekly subscriptions. We also provide credit packs for client who want to pay per class. #### Vendor response Hi Katie, Thanks for taking the time to leave your feedback. We are happy to hear that you are enjoying using Glofox. Thank you for the feedback on the product also, and for highlighting the areas which you would like to see further development. We are always striving to improve our offering so we will be sure to pass this comment on to the team. Yours in fitness, The Glofox Team Replied June 2020 --- ### I Recommend! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 2-10 employees - Product usage: less than 1 year · monthly - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I really have appreciated my time with ABC Glofox - everyone is professional and positive #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how quickly [sensitive content hidden] would respond and get back to me! Being in higher ed, we can get busy really fast once the semester has started, [sensitive content hidden] did a great job of checking in and making sure we have everything we need. #### Cons The timing of receiving our product was not the best due to the semester starting but overall, it was nice have a great support team. --- ### Expensive. - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Poor. There was a lot of support and offering of deals prior to sign up. Beyond that point the price was hiked up hugely and terms changing meaning we were wrapped in for a long time. I would not recommend. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It was relatively simple to use and familiar from having previous usage at another gym. #### Cons The software available was very basic for the cost being extremely high. We had plenty of user problems too with people struggling to process their payments and lots of crashing within the app. I am extremely disappointed with the change in terms meaning we now have to pay for another 3 months worth of usage on a product we now won’t use. --- ### Outstanding product with amazing service! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered The systems ease-of-use, functionality, flexibility, customer transparency exceeded my expectations. The onboarding account manager was so friendly, approachable and accommodating - answering emails efficiently and jumping on a Q&A call at the drop of a hat. I have launched my new studio within 3 weeks using Glofox, and had a fantastic result the same day of launch - Thank you! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From the initial demo with [sensitive content hidden] , to the completion of the set-up with [sensitive content hidden] , this product and its people are absolutely brilliant. The demo was to the point, and they really understood my business offering and concerns from the get-go. The first company I have dealt with who understand the pain points of onboarding with technology that has really taken the customer experience to new heights. I was really impressed with onboarding portal that walks you through the site step-by-step - it really is time saving! #### Cons There is no instagram link option for your profile (only Facebook and Twitter). --- ### Do NOT sign any renewal contract before you try - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered I spent a decent chunk of money (~$650) to simply try out the program for 3 months; 1 week in I knew it wouldn't work for my needs, but gave it the ol' college try to see if it would grow on me. They didn't have recurring appointments, so I would need to log in daily to add in my recurring clients in advance so those slots didn't fill. Fair enough, it just doesn't suit my needs at the moment.Since I've decided that this program didn't suit my needs/wants, I've been trying to cancel my renewal for over 2 weeks now with no one from customer service getting back to me. There is no way to cancel for myself online, so I've been reaching out to customer service with phone calls & emails, as well as the people who helped me through onboarding (who were wonderful along the way btw) but no one is getting back to me with a solution. The one response I got from my onboarding person was not the answer to my question, but rather a link to book an appointment with her, with her only availability being after my renewal date. Not impressed with the follow through on this! Kinda feels like they do the work to get you into a subscription, but none of the work to keep you happy once you're past onboarding!If the cancelling hasn't been such a hassle, I wouldn't have a negative thing to say about this assuming it meets your needs for your business, it's decent looking, has billing and scheduling etc, but it should NOT be this difficult to talk to someone. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It looked nice (branding etc) it appeared to encompass all aspects of a what a gym would need to operate. Onboarding people were very nice and helpful. #### Cons Layout of customer app wasn't great, had less tech-savvy customers have issues booking an appointment because it wasn't a super smooth process. Didn't have recurring appointments when I signed on (it's currently in beta), didn't have different location booking for separate training areas when multiple clients need booking for the same timeslot. --- ### Would be perfect if it had member progress tracking - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered I’m happy with the customer service. The team are great and get to solving any problems relatively quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Ease of use from back end and for members to access app and make payment and bookings #### Cons -member progress tracking with dates of when the data was obtained, metrics like weight, BMI, visceral fat %, body fat % etc. #### Vendor response Hi Bee. Thank you for your review. We are currently exploring potential integrations that will allow glofox customers to have access to workout tracking / member progress tracking features. We'd love to hear more about your particular needs. Sincerely, Marko Gazic Global Manager of SMB Customer Success Replied August 2022 --- ### BikeRowSki Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love using Glofox as we have great dedicated support with [SENSITIVE CONTENT] (she is amazing). The support is generally quite good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The biggest features with an impact are the user friendly app for our clients. The innovation with Amplify could be huge for us as we look to increase the customer experience outside studios. #### Cons I would love if we could clearly define members and leads (it's something so simple). I would love to have one account with a multi studio option for our clients wanting to visit different studios. --- ### Amazing! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Love it!!!! :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A perfect solution for my business. I was a MBO user for several years, but unfortunately the branded mobile app was dated and had limited functionality, it was also super expensive and costs increasing year on year was just not affordable for my business. I started off on the standard plan, but as I like things branded to me and my business I had to upgrade, and this just ended up costing the business hefty sums which we could not afford. Glofox were pretty easy to set up and get started with and they even helped me migrate my clients over. It's been pretty much smooth sailing and the customer support team have been EXTREMELY HELPFUL. You can have calls with the very happy and efficient team and they are willing to help and follow up on your requests. What I like the most and most looking forward in the future to is new features. They are constantly updating the software and adding new features in which makes it a great piece of software to work with and it's great for my clients too. Everything is branded to me, I like that we have a News section in the app and a store where I can sell my merchandise. We can create events as we put on workshops and masterclasses throughout the year. Looking forward to working with these guys more to take my business to new levels. Thanks guys, I'm soo happy I joined you! :) Highly recommended! #### Cons A few scheduling problems on the app - being looked at now, and reporting features, however new reports are being added. #### Vendor response Hi Vincent, Thanks for taking the time to leave your feedback. We are happy to hear that you are enjoying using Glofox. Thank you for the feedback on the platform also. Our product team is constantly updating and improving our offering so we will be sure to pass this comment on to the team. Yours in fitness, The Glofox Team Replied March 2020 --- ### Nightmare do not purchase - Overall rating: 1/5 - Reviewer: Clare R. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered I canceled my service with Glofox and continued to charge me $1300 after cancelation on a CC they had on file but was not authorized for them to charge. I tried calling and phone was answered by a really nice guy with NO authority. After 10 phone calls, I received an email saying from “manager” saying they will not refund me. I wish I canceled when they wouldn’t refund me for the broken equipment. They are now flagged by my bank, I’m reporting them to BB and hopefully they will not have access to my funds again. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Setup was easy, scheduling was easy and booking for the client was easy. #### Cons They sold me broken equipment, charged me every month for services I didn’t use and continued to charge me after I canceled this service. (Handheld terminal). ---