About Gym Assistant

Providing a great solution to membership management for small to medium size gyms, health clubs and fitness centers. Gym Assistant is an easy-to-use platform which helps in creating reports and making and accepting credit card payments. The intuitive interface guides gym owners to reduce their workload in maintaining records. Gym Assistant has tools along with critical information that allow managers to effectively conduct operations and manage membership data.

Users can check-in and register members, print out bills and financial reports on membership, create marketing emails, print labels, sell lucrative membership plans, process EFT, credit cards and recurring payments and keep track of the entire database of members.Through its automation a...


Read More

Supported Operating System(s):

Windows 10

131 Reviews of Gym Assistant

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(86)

86

4 stars

(37)

37

3 stars

(6)

6

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 131 results

October 2020

User Profile Picture

Jim from Evolved Athletix

Verified Reviewer

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Great gym software

It's been great, I've been using it now for 5+ years and it's been great.

Pros

The most pronounced feature this software has is it's ease of use and flexibility.

Cons

Honestly, there really isn't any cons to this software. It has all of the functions you would need to operate and keep track of member profiles. Not to mention they are growing and adding things all the time. If I had to list on thing, it would be that there isn't an online member portal, but I'm told it's on its way.

Response from BioLogic

Replied October 2020

Thanks for your positive feedback about Gym Assistant software. Yes, Gym Assistant is specifically designed to be easy use and efficiently operate your gym business. And Yes, our new Online Member Portal will be out for general release within only weeks from now. You are already on our notification list once the date is confirmed, stay tuned! We appreciate your business - thank you! - Gym Assistant

November 2021

Tyler from Rock Fitness Center

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2021

Total Gym Software

Overall we are thrilled with this software and what it does for our gym. It saves me so much time on billing and collections as well as helps me retain members. I have cut our losses due to non-payment to 1/4 of what it used to be by the integrated billing alone. Pro shop allows me to keep inventory and see sales of products daily. I can see our monthly signups and collections as well as revenue projections. Id recommend this software for anyone looking to open a gym or looking to get away from all the monthly fees some software charge to use and give yourself all the control.

Pros

I like that this software gives you everything in one package! The best features are as follows: Checkin/Door Monitoring system, Easy member signup, Billing Integration, Pro Shop and Dailey Sales, All the documents it allows you to print with ease, e-signature capability, the texting and email functions. This software saves me time in the billing process and allows me to easily reach more past due members and retain them. Also there are no monthly fees you buy the product and its yours.

Cons

Some of the Contracts we use are not easily transferred to the documents files used. This doesn't allow us to use some of the prefilled-out things that could help make us more paperless.

Reasons for Switching to Gym Assistant

We were tired of all the charges we kept getting for using software. We felt we could do the same things and save a lot of money in the process.

Response from BioLogic

Replied November 2021

Thanks for your terrific feedback about Gym Assistant. It is great to hear that our integrated Billing solution efficiently helps you capture more revenue and minimize losses. We appreciate your business for over a decade and beyond - thank you! - Gym Assistant

December 2019

Michael from Lift more fitness

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

December 2019

Gym assistant review

First 2 years were good. [SENSITIVE CONTENT HIDDEN] is amazing. I wouldn’t recommend using them in the future though.

Pros

While you’re under the paid customer support things are good. Questions get answered and software issues get fixed.

Cons

Once it runs out you get treated horribly. They don’t call back or fix issues with their software. Not what I’d expect after paying over 6k for their software.

Reasons for Choosing Gym Assistant

I haven’t switched because the cost is so high. I’m A small business and can’t afford to spend another 6k on software.

Response from BioLogic

Replied December 2019

We are glad to receive your feedback and so sorry you feel this way about us. We obviously did not take care of you somehow, and we sincerely apologize. Our Support team will reach out to you directly to see if we are able to help improve your experience using Gym Assistant moving forward. - Gym Assistant

August 2019

James from Natural State Fitness

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

Gym Assistant Review

My overall experience with Gym Assistant is positive. While I have no other gym software to compare it to, I've not felt the need to switch.

Pros

It's fairly easy to use. I can teach employees the basics in a small amount of time. The ProShop integration is great! Charging to their account instead of having to require payment immediately has definitely increased sales.

Cons

Unless I've missed instructions on how to do so, I have to process the payments daily. An option to automate it would be nice. I also have a lot of issues with the member picture. It's possible it's just my computer, but half the time I go to take the picture the software will crash. Instead of having the new member wait the 5 minutes it takes for it to boot back up, I just go without their picture.

Reasons for Choosing Gym Assistant

I'm a small town, family owned/operated gym. Gym Assistant is a fraction of the cost and meets my needs well. Mindbody is a lot more expensive, and while it may have more features I do not believe that the extra features would validate the extra cost

Response from BioLogic

Replied August 2019

Thanks for your valuable feedback. We appreciate your business and support. Our Technical Support team will reach out soon to offer assistance with your billing and images. -Gym Assistant

October 2021

Kim from Patrick Rehab Wellness Center

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

October 2021

Small wellness center--time for updates

Overall, we like the program. A few updates to correct the cons I listed would be great.

Pros

The software is user friendly and easy to teach to most people. I like that each screen prompts you what to do on the following screen. I like that it is easy to customize, and easy to find members by first name, last name or member number.

Cons

I do not like having to enter a password for everything done. I do not like that you can not split member payments--for example, members pays 20 in cash and 30 in credit card. I have yet to find an option to split the payment into two methods. I do not like that when you update the primary account the changes do not carry over to all dependents in that account. It would be nice to have integrated ACH and CC payment to be easier to set up. We are not able to use that function of the software.

Reasons for Choosing Gym Assistant

The ability to purchase the software and not pay a monthly fee and how user friendly it looked to be.

Reasons for Switching to Gym Assistant

The previous software was not longer supported by our system.

Response from BioLogic

Replied October 2021

Thanks for your overall positive feedback about Gym Assistant. We are glad you find our software easy to use. Our Support Team may have a few answers to help you operate our software, and will reach out to provide information - thank you for your business! - Gym Assistant