It is very easy to use and has all the functions we need.

Nothing. I like everything in this software.

The product helps with obtaining all aspects of accounting regarding sales. It is in depth, clear to understand and help full for tax reports.

The help button could have more answers instead of using the manual.

First 2 years were good. [SENSITIVE CONTENT HIDDEN] is amazing. I wouldn’t recommend using them in the future though.

While you’re under the paid customer support things are good. Questions get answered and software issues get fixed.

Once it runs out you get treated horribly. They don’t call back or fix issues with their software. Not what I’d expect after paying over 6k for their software.

Loved this software from the start and have continued to value it and the great customer support with each new year. It makes managing a gym with a vast array of retail and 24/7 access needs a snap. The access control works great and the integrated "Door Watcher" program has cut our surveillance hours in half. This is a great product and even greater people associated with it!!!

I loved the simplify of the software from the beginning. We needed something with access control and POS and this offered it all without needed a lengthy training course to use it. The ability to customize membership settings to match our unique plans was essential.

I believe we came into this company quite early and thus have been able to walk through some of the growing pains associated with growth and added features over the last 12 years. The reports had some glitches early on that had me concerned, but have been cleaned up nicely.

It's been great. Perfect for a small / mid size gym such as ours

It's simple, I'm not over loaded with a bunch of bells and whistles that I won't use

The software is not stored online, or web based

Overall the Gym Assistant system works great and customer service is very responsive. I should learn more about the new features. I am sure that I do not take advantage of all it has to offer.

The card swipe system manages the people who can get into the facility. It works great! Since purchasing Gym Assistant, I do not need to come back to the gym to lock up. As an add benefit, I know who has "checked in". If there were lights left on or a "mess" on the floor, I can get ahold of the members that were in the gym during that time. Our members also appreciate knowing that people who come into the gym are recorded members.

I have had the system for many years, but setting up the door swipe system was not easy. I needed to be an electrician in to help with the wiring.

Easy to use. Gym Assistant has everything you need to run a gym and fitness business. They thought of mostly everything with this product. Processing payments, sending invoices and overall ease to manage every single member with different memberships is what I like most with this product.

I'd like to see gym assist have option of adding service charges for credit card transations. They have sales tax option for all sales, however not for just CC transactions.

Overall I am very satisfied with Gym Assistant and it has played a critical role in the success of my business.

I like the simplicity of this software most. It is very straightforward and easy to find important data. The software tracks my most important factors such as revenue, membership renewals, and member records.

I feel that the connectivity with other apps or software may be limited, but the capabilities are sufficient for my business's current needs.

We opened Path to Peace Wellness Center in 2014, and began using Gym Assistant at that time. I don't know how we would have managed without it! We have to pull reports for grants and other reports and this system is great to get what we need. I highly recommend Gym Assistant!

The ease of use. It is very user friendly. Our organization has to do reports for yearly audits, we can easily pull the reports we need.

Integration was somewhat difficult, but the tech support was great.

Great!

I like the ease of use of this software. It is quick and easy for me to create my monthly billing reports for all of those members who happen to be covered by insurance.

At times I struggle to figure out how to create different reports, but a quick call or message to tech support usually results in a timely resolution.

Very disappointed with the customer service. We could have gone with any system, and we chose the little guy with a great system... now we're wishing we chose otherwise.

The system is easy to use and has good functionalities.

Better personal training tracking system is needed. Secondly -- We opened a second location and the [SENSITIVE CONTENT HIDDEN] himself sold us on the fact that we could link the 2 locations together. Just shy of 1 year later, the 2 gyms were linked, and we have had nothing but problems. We have called and emailed with no reply back. On numerous occasions we have called and emailed them and [SENSITIVE CONTENT HIDDEN] said that [SENSITIVE CONTENT HIDDEN] would need to answer that question... and sometimes weeks would go by with no response. Sometimes 2 and 3 follow ups would be required before we received a response. To date our 2 gyms aren't linked properly (since January 2019). Truly disappointed!

Overall we have had a good experience with Gym assistant and been using the software for 9 plus years. They are easy to work with and during Covid-19 came out with a mass bulk freeze option to hold all gym accounts while we closed.

We use the software daily for our 24/7 gym that we run out of our office. It is easy to use and we are able to train new employees on it quickly. The features it provides allow for fixing mistakes if made by displaying the actions of the users on the accounts.

When entering in new payments for past due members if you are not careful it will not automatically put the due date a month (example) from the payment but from the last due date which would make them due sooner if not caught. It is easy to admin the due date if this happens.

Overall it has been good over the years, the key cards look great and professional.

One time purchase, easy to use and train others on the software.

When I submit the monthly ACH I have to go in and change the pull through file from lower case to uppercase manually. It should be automatic. For example, the file created states Theperfectworkout and I have to go in and change it to THEPERFECTWORKOUT for the bank to accept it. I would like the ability to write a newsletter each month and mail it to each member. There is not a no option to do this. When a member signs up I want the receipt to say Prorate and Last Month. I cannot get it to say that so I have to physically write it in every copy.

We use Gym Assistant to keep track of our membership at the Fitness Center, what type of membership as well as linking them to certain members. We do use the check in feature as well as the camera. Overall I like this membership program and it is fairly easy to implement and very user friendly.

Easy to put in new members, as well as keep membership up to date. File transfer worked smoothly on initial set up. The program works within our network of 3 computers. We like the photo option and checking in with the scanner.

Can't look at a specific date to find certain data, for example how many total members. There are a few features that don't link all members of one family, ex. when terminating memberships, we have to do each member separately.