Gymcatch
About Gymcatch
Awards and Recognition
Gymcatch Pricing
Starting price:
$10.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Gymcatch
1 - 5 of 209 Reviews
Matthew
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2022
Excellent product
Customer service is excellent - fast response
PROSValue and functional use. it gives a premium feel to members that they have own app
CONSThe fact I cannot add any other products I sell through my studio which you could with Mindbody. Should be easy to add!
Reasons for switching to Gymcatch
Price
Vendor Response
Thank you very much for taking the time to write a review, Matthew, it's very much appreciated. Great to hear the usability and value have been to the fore! Thank you too for the wider shop feedback - it's absolutely on the roadmap! Many thanks again, Ollie Director & Founder
Replied June 2022
Lindsey
Health, Wellness and Fitness, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
I can't tell you the relief!
Flipping brilliant so far. So helpful. Patient. Kind. Customer focussed. Clear. The fact they are UK based and we're in the same timezone really has helped too. I used a different soft ware for the last year and it's been awful.
PROSI'm so excited I've found something that is so easy to use. I'm not techy and have been able to work out in one day how to upload classes, pictures, get customers onto the system and start making money - even in my trial period. I love the info I can see about my customers bookings and the scheduling of classes. And it links easily with zoom too! I know how to cancel things and edit a customer package... and it's fairly intuitive. Just dig around and look. You soon find the thing you need.
CONSWorking out whether I need a class pass, a bundle or a membership is still a bit foggy for me. There are videos explaining which does what - but thinking it through in terms of what MY actual business needed was harder. Luckily the help / chat team were patient when I asked lots of questions. It's linking your strategic structure to the pass / bundle / membership that feels a bit complicated. So I started simple with a 5 class bundle then I'm going to expand from there. There are videos - but it's not as good as chatting to someone about what you want your business to achieve and which is the best model. A half hour help chat / webinar on this would be useful sometime!
Reasons for switching to Gymcatch
Hugely expensive. Highly frustrating and complicated. And they told me it could deliver things last October that were still in development. I've wasted £000's. Not happy at all. And the stress!!!!! I wanted to grow in the pandemic and I've shrunk, and with no support from the government it was a huge deal for me to invest. Felt very let down. Now I'm ready to grow again as these guys seem on it!
Vendor Response
Thank you very much for taking the time to write a review Lindsey. It is very much appreciated and we're very proud that we're able to help your business. Many thanks again, Ollie Director & Founder
Replied August 2021
Louise
Professional Training & Coaching, 1 employee
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2021
Good easy app to use
Good
PROSLike the ease of booking and colourful pages. Good for fitness use.
CONSHaving to pay. The tone it takes to organise classes
Reasons for switching to Gymcatch
Easier to use
Vendor Response
Thank you very much for taking the time to write a review Louise. We very much appreciate it and are pleased you like the ease of booking, page layout and fitness use case. Thank you too for the feedback on tone - always a balancing act to try to ensure clear, communicates power of system and not too technical! Please do send anything specific in relation to support@gymcatch.com, always very welcome indeed! Many thanks again, Ollie Director & Founder
Replied September 2021
Sarah
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Best Booking System For Fitness Professionals
It’s easy to use. It helps me manage my business and automates the booking process, which I was previously having to do manually. Gymcatch helps me connect with my clients and simplifies their bookings and payments. Plus they are adding incredible new features all the time!
CONSZero complaints they literally have thought of everything!
Reason for choosing Gymcatch
Fantastic value for money including a free trial option and transparent pricing. The support from the customer service team is second to none. I feel like the Gymcatch team actually cares about the success of my business, whereas the alternatives often tend to view their customers as another brick in the wall. Gymcatch actually believes in the power of small-scale local businesses and is enthusiastic about delivering a positive impact with what they do.
Vendor Response
Thank you for taking the time to write a review Sarah, we really appreciate it. We are so passionate about supporting fitness in the community and so pleased this comes through to you and our customers. Many thanks again, Ollie Director & Founder
Replied August 2021
Helen
Health, Wellness and Fitness, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Nothing but praise for Gymcatch
From a business perspective it's incredibly easy to set up (with comprehensive guides and support available if needed), has adaptability / flexibility with 'Bolt-Ons' and makes tracking bookings and attendees a doddle. From an end user perspective I've had feedback saying it's very user-friendly due to it's straight-forward, easy to navigate app.
CONSI can't personally say that I have come across any cons, it's made my life a lot easier. If I've felt something wasn't quite right I've contacted support who have pretty much instantly either pointed me in the right direction or noted my query / issue.
Reason for choosing Gymcatch
I have nothing but praise for Gymcatch - this system has been invaluable and during a difficult time of running classes online (and now in person) in a pandemic has made my life a whole lot easier. It's saved me time and some of my sanity! Manually dealing with bookings and handling the payments was becoming a pain but this system has taken control of it all. The integration with Zoom has been a saving grace, knowing participants have an email with the links rather than me having to send them out once a booking has been received is a weight off my mind. Having the ability to run off attendee reports, etc. for accounts purposes has been really helpful too as well as having all client information available at the touch of a screen. It's user-friendly, both from an admin and end-user perspective, and should you need them, the Support / Customer Services team are always friendly and helpful.
Vendor Response
Thank you for taking the time to write a review Helen, we really appreciate you taking the time. We're so pleased that Gymcatch has helped your business, especially during the pandemic which we know added a lot of unwanted complexity for many. Many thanks again, Ollie Director and Founder
Replied May 2021