Best Decision I Have Ever Made

From my initial contact, the demonstration, registration, activation, transitioning from our previous software and "Going Live" was a completely painless and amazing process. I have experienced more frustration with the use and installation of simple pieces of software for graphics or office programs than I have had with the implementation of the entire Membee software. The level of support I have received was above and beyond my expectations.

Pros

Creating and editing profiles, reports are excellent, receiving notifications of updates, online registrations, renewals and payments etc., Member ability to access their personal profiles to make their own updates and number one thing on my list is pricing , value and service - simply put there is nothing I don't like about my Membee software.

Cons

I have found absolutely NO Cons to this software

SCW Pickleball Club

We implemented Membee for our Pickleball Club in July, 2019. Although it hasn't always been smooth sailing Membee has always been helpful in resolving any issues we've encountered. We are just finalizing our first year end and our membership renewals are the highest they have ever been. Thank you.

Pros

I used to process our Pickleball Club's membership manually which meant a 25-30 hr volunteer work week. Membee has reduced the amount of work I do by more than 50%. Continued support throughout the learning process has been wonderful. The Membee support team has been great. If the issues are urgent, Membee responds promptly and efficiently. The daily morning Chat help line has also been very helpful to get answers quickly as we continue to learn how to navigate the system.

Cons

We've had a few issues with Members (including myself) not being able to login due to "blocked cookies" even though our settings have not been set to block the website. For the most part our members have been able to resolve the issue by clearing their browser history.

Prepare for lots of mouse clicks

Membee is not mobile-friendly, which is a real pain. Forgetting how nice it would be to have a mobile app, it's next to impossible to use on a mobile browser. Searching in convoluted. Setting up events takes too much time... there are just too many options to navigate - which should be a good thing - but the user-friendliness, or lack thereof, more than takes away from the experience. Customer support was... ok. IF your issues occur during Membee's office hours, you'll be able to reach them by live chat or phone. This was nice, but then you may need to take way more time than should be necessary to explain your issue, then re-explain it when they answer something you didn't ask. In the end, they do get things resolved. It's just a bit of a pain to get done. Sorry, but I can't recommend this software at this time.

Pros

Hard to speak on what I really liked. When I started my position, this software was already in place, so I had no choice in using it. This would not be my recommendation for anyone. On the plus side, there are lots of features built in, and the reporting was especially detailed.

Cons

While the search capabilities were somewhat powerful, the implementation was awful, in my opinion. You are forced to click and select so many options before actually getting any results. After you do it a few times, it doesn't get easier, it just makes you want to pull your hair out. Just trying to look-up all contacts in a particular organization can be harrowing experience.

Excellent software - best ever customer service and tech support!

Annual invoicing, done automatically by Membee (via email or letter mail) has increased membership retention by over 50%, allowing our organization to double its membership in two years. Automation of previously manual processes (reporting, invoicing, etc.) has allowed our organization to grow substantially without needing additional staff.

Pros

Membee allows us to manage our membership simply, from sign-up to annual invoicing, with a full range of member options and reporting. Our membership has doubled and we are managing the increase without additional staff - Membee saves us that much time! What really makes Membee work is the customer support! The software features options to fit the requirements of different types of organizations - rather than having the organization fit the software. Staff know the product well, are quick in understanding what customers need and answer questions daily in clear, easy to understand and follow language. A wide range of well-written tutorials are also available. As a provincial non-profit, Membee is affordable.

Cons

Switching between keyboard and mouse slows down data entry - keyboard only options would be fantastic.

Member Management Software

We've been live with Membee for 5 months and have had a fairly seamless experience! The implementation process was great and everyone we've worked with has been very diligent and helpful.

Pros

- New Member Sign Up & Renewal Process - extremely easy to configure and easy for companies to use - Payment processing - very easy to use, we have already seen a large increase in members paying online for things - Ability to customize things to how it works bets for us - The Live Chat feature is extremely helpful

Cons

- More training on the website tools would have been helpful - There are so many different options and configurations available to every aspect of the platform that sometimes it can be a bit confusing to get the right set-up (really only half of a con!)

Membee has made my work life so much simplier!

Membee has made it so much easier to manage our members information. New memberships and renewals are much more efficient and collecting dues is a lot easier thanks to Membee.

Pros

Membee works seamlessly with our website making it easy for our members to manage their own memberships. Automation saves so much time and frustration and makes collecting membership fees a lot easier.

Cons

It can sometimes be tricky finding something that you are looking for (and don't use often) however, the customer support is great so this is not really an issue.

Membee has been instrumental in bringing our organization up-to-date with our current processes.

Organized database of member information, current and up-to-date processes that alleviate staff time, easy use for our members to update and maintain their own information.

Pros

As a daily user, my favourite aspect of Membee is the technical support. The Membee team is always available to help me solve any problems or difficulties I may be experiencing - they are EXTREMELY knowledgeable about their product and have been able to help with any questions I have. They take all user suggestions into consideration and often release updates that contain user ideas for easier operation. Membee was actively involved with our website/widget setup, so we now have easier and automatic processes that alleviate staff time (e-billing, online event registration, membership dues renewal and our monthly payment option).

Cons

The team is VERY helpful, but the actual help section is hard to navigate through - I have seen improvement with the addition of more video tutorials, but I still find it hard to locate specific, step-by-step instruction articles (hence why I use the fantastic Chat option!).

Quick and Easy to learn. Support great!

As a new organization we could quickly get up and running with accuracy. Also, with our skinny budget, it was very helpful.

Pros

Cost effective software. As a new organization we don't have the budget to pay for a membership program outright. With a per user fee, it is very budget friendly.

Cons

Events can be a little challenging but I hear some great things are coming! The reports are quite comprehensive but I find that as a small organization I don't have the time to explore. I am sure if I did, I would find that quite good.

Great Product For the Value

Pros

I love the number of things that this program automates for me, which free up my time to do other things.

Cons

The customer service leaves a lot to be desired in the way of availability. The chat hours are extremely limited. When I search for the thing I am trying to do when chat is not available, I am almost never able to find it. When I send a message it takes up to 24 hours to respond and often it is something that I need faster than that. When I get assistance, they are fantastic!!! I also recognize this could be due to a staff shortage as well. I would just like to have more availability for support.

Very new to Membee still evaluating

Can sign up for membership right on the site

Pros

Great features and reasonably priced. We love that our clients can sign up right from our website and that their is a single sign on feature.

Cons

Little to no integrations. We are trying to create a workflow and the lack of integrations from Membee creates some roadbloacks.

Membee is an Executive Director's Best Resource!

Membee has been an amazing resource for our association. In addition to the many member management tools and options they offer, one thing that truly stands out is their incredible program support. They have made it super simple, where all a user needs to do for assistance is to go to the Help section, type in their questions/topic, and instantly step-by-step instructions will be provided ... there is usually an instructional video included as well. And if the user still requires assistance, live-chat and quick-response support from a team of very knowledgeable and friendly representatives from Membee is also available.

Pros

No matter if you are needing a program for just basic membership management, or if you prefer something with many options ... Membee is a fantastic resource and it's very user-friendly! From the start, we were able to easily put in place what was needed to work best for our association ... such as for new members joining online, and for the data that we were looking to capture. With Membee's extensive variety of member management tools and options, there has always been a report or feature offered for anything we've needed.

Cons

In the five years that we have been with Membee, I can honestly say that we really have not come across anything that has caused any problem or concern in working with the program.

Excellent Product to Streamline and Automate our Processes

We're a smaller organization that has limited resources, both in terms of manpower and finances. Implementing Membee has allowed us to free up more time to spend on the tasks that bring value to our members, as well as improving our receivables and collections dramatically. Rather than spending time chasing overdue payments, we find that the majority of our members are now paying on average 30 days sooner than they were before we automated our invoicing process. Integration with WordPress and Constant Contact means that we only need to manage 1 database, and our online directory and mailing lists are always up to date.

Pros

The ability to automate a wide variety of admin processes including invoicing, payments, and event invitations

Cons

Although Membee has strong reporting features, determining which report and which filters to use for any given scenario can initially be daunting

I use this program daily and I HIGHLY recommend it

The program and customer service is incredible. Any time I have a question, which I often do, because our business always seems to come up with crazy ideas, ie Unique Billing Options, Membee ALWAYS help me achieve our goal with the best business practice. They are extremely helpful and the program makes my job easy.

Pros

The software is easy to use for our company and our members. Updates are often implemented to the program to keep up with technology advancements and to improve ease of use. I use this program daily and the ease of use makes my job easier. All my members and event records are at my finger tips and with a click of a button I can't find what I am looking for.

Cons

There isn't anything about the software that I don't like. Updates are often implemented.

Enhancement to Monthly Reports

“The team at Membee is very supportive, experiences and proficient. They try their best to accommodate your unique request. Sometimes it might take time, however their effort is always to help you out. I personally find the chat feature extremely helpful as one can get in touch with an expert every day and find a solution to the problem almost instantly.”

Pros

Easy to use software & chat feature is very helpful.

Cons

Took a long time to make a small update.