About MemberMouse

MemberMouse is a cloud-based subscription management software that helps businesses track memberships and offer custom products or subscriptions on a centralized platform. Professionals can use the dashboard to monitor retention, average customer value or engagement rates and gain an overview of new subscribers through actionable analytics.

MemberMouse allows organizations to limit login attempts, issue refunds, automatically lock shared accounts, and provide them with access permissions according to membership levels. Customers can access the self-service portal to view their order history, reset passwords and receive reminders about due payments through automated notifications.

MemberMouse enables businesses to integrate the platform with various th...


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40 Reviews of MemberMouse

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(28)

28

4 stars

(11)

11

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 40 results

March 2021

User Profile Picture

Lisa from Raleighwood Media Group | Raleighwood Event Group

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

Great "Bang For Your Buck" Product

As a non-profit trade organization, we've really liked the functionality provided to us at a very reasonable cost and the timely customer service that has been provided as our use continues to grow.

Pros

The best part about MemberMouse has to be the support. On their website, the product is very well documented and if you have any hurdles, their support is timely and thorough. For the low upfront implementation cost and very reasonable monthly fee, we have had no reason to explore other providers.

Cons

There's definitely some skilled WordPress knowledge required to implement MemberMouse. It can be a bit technical at times which leads to a learning curve for some administrative users.

Reasons for Switching to MemberMouse

Didn't fully support our needs. End users found it difficult to utilize.

April 2021

Elena from Mutonono Training and Coaching, LLC

Company Size: 2-10 employees

Industry: E-Learning

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2021

Great software for the money

From the user perspective, MM is so much smoother than another plugin we used. People can log in and use the materials and if there are tech questions the support is there.

Pros

One of the things we struggled with when we were using another membership management plugin is changing the password and logging in. Now all our members can change and update their passwords on their own without us helping them on the admin end.

Cons

There are a lot of default pages and features that might need to be configured, like profile updates. Sometimes there are glitches with updating payment methods and I have no idea how to resolve them. Also during our launch we need to hire a developer to keep an eye on caching. Somehow the MM cart and our hosting don't work together and so the payment doesn't always go through. Hiring a developer helps but as we grow I wonder if it's going to be sustainable. One more thing is reporting. I guess I'd need to upgrade for it, but it just is so frustrating when you can't get the reports of clients and have to dig through a whole bunch of names and click on each user individually to see what their current payment status is. A better structure and organization of users will really help.

Reasons for Choosing MemberMouse

It seemed like it was less complicated to install and really attractive for users, and that was important for us. It was easier While setting it up worked, getting it to work with the hosting is not always easy and we need a developer.

April 2021

Julien from Kmeo

Company Size: 2-10 employees

Industry: E-Learning

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

April 2021

Good but could be much better

Linking Membermouse and my forum (Discourse) has been REALLY difficult. I wish there would be more connection/collaboration with other plugins/solutions. The support is good and tried to help but they just don't have enough solutions because of the way the plugin has been made. They also changed their price plans and it is very confusing (and the second plan is twice more expensive than the first!) . As a result, I can't even access some basic features such as modifying a subscription... Their content creation (podcast and articles) is good and interesting and give quite a lot of good information about membership business.

Pros

I can manage my members with this plugin. It allows me to restrict access to courses, forum and events so it does the job when everything is configured...

Cons

Translating the front end requires you to code. I just don't understand why it is that hard to do that and why it is not made easy in the backend by giving access to some variables to change. Creating a product and its description (I mean a nice one that make you want to buy) is far from easy and requires once again to code. In the end, a lof of simple things require you to code and I'm wondering why.

Reasons for Choosing MemberMouse

Because I had a few tips on how to manage the connection between Discourse and Membermouse so we decided to start with that. But I almost changed my mind in the process because it was so difficult to do (but since we went so far we decided to stick with it).

March 2021

Christian from Tamarah Blossom

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Excellent membership platform

It’s helped us start our membership with plenty of high-powered functionality at a very reasonable investment.

Pros

There are a ton of features which allows you to customize your membership EXACTLY as you want it (unlike many other options). Very reliable.

Cons

Could be a little more user friendly. It’s not difficult to use... there’s simply room for improvement. They have great documentation and onboarding videos.

Reasons for Choosing MemberMouse

Cheaper and it was recommended by a trusted advisor.

April 2021

Rhonda from AABCP

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2021

It was a perfect fit!

Overall the experience with MemeberMouse has been a long and positive one.

Pros

Ease of design and implementation was the key to our choosing MemberMouse.

Cons

There are a few features that as a non-profit, won't work for us.

Reasons for Choosing MemberMouse

Membermouse allowed us to utilize our website, branded material. This was incredibly important to our organization.

Reasons for Switching to MemberMouse

Wild Apricot wasn't powerful enough or web-focused enough to continue to meet our needs.