--- title: "GrowthZone Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of GrowthZone. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if GrowthZone is a good fit for you!" source_url: "https://www.softwareadvice.com/membership-management/memberzone-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Membership Management Software](https://www.softwareadvice.com/membership-management/) / [GrowthZone](https://www.softwareadvice.com/nonprofit/memberzone-profile/) / GrowthZone Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/memberzone-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/memberzone-profile/alternatives/) # GrowthZone User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 294 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 158 reviews (54%) - 4 stars: 115 reviews (39%) - 3 stars: 14 reviews (5%) - 2 stars: 4 reviews (1%) - 1 star: 3 reviews (1%) ### Most mentioned pros - I love the way this system can keep up with all of your chamber needs from membership, sponsorship and events allowing you to also pay directly online using a credit card too! - We have much greater visibility into our financial activity, revenue, and transactions, which has been extremely helpful for tracking. - They are responsive, helpful, and genuinely invested in our success. While there are areas we would still like to see improved, particularly the look and feel and the community feature, it remains a valuable platform for our organization. ### Most mentioned cons - The pages tend to buffer quite frequently which slows down my work. - It has not felt as intuitive or engaging as we had hoped, and it hasn’t quite become the active member space we envisioned when we launched it. - This directly affected our revenue, member engagement, and day-to-day operations. ## GrowthZone customer reviews Showing reviews 1-25 of 294 (page 1). ### GrowthZone Feedback from an Established User - Overall rating: 4/5 - Reviewer: April M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My overall experience has been positive in both my role within my organization and the organization’s functioning as a whole. It has streamlined the billing process and is easy to navigate for our members. The event module has also been extremely helpful in planning our many programs throughout the year. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Our organization began using GrowthZone about three years ago. We use GrowthZone for membership management and event planning. Invoicing and payment processing are easy to navigate and both have saved us time and money. The donor and donation management have helped us grow and expand our outreach efforts. Overall, we are happy with the software. #### Cons Customer support is a little lacking. It can at times be hard to reach someone to find a solution for an issue. Tickets are created but follow up is hit or miss. It took over a year to solve a problem with the fundraising module. #### Reasons for choosing GrowthZone The amount of features and modules really set it apart from other software. Also, many organizations in my area use it and recommend it. --- ### I Am so Happy I Switched to GrowthZone! - Overall rating: 5/5 - Reviewer: Dina M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Moving from another AMS software provider, GrowthZone is light years ahead of the previous company we used. I particularly like their knowledge base and chat bot option. And if those steps don't help, they readily have live humans to speak to. So rare in todays world. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The transition team was excellent and customer service post initial set up has been just as great. The platform is even more robust as we get better acquantited with GrowthZone and it's capabilities. #### Cons Member community is not as robust as I thought it would be. They're constantly making updates so I'm hoping to see an easier process in the months to come. #### Reasons for choosing GrowthZone GrowthZone hit on all the things we were looking for. Competitive pricing, overall coverage of everything we need to be successful as an association, and great customer service, and a member community. #### Reasons for switching to GrowthZone Rhythm was much more expensive and not an easy platform to manage, build out and make changes. Renewals for membership was a huge task. Rhythm would be great for a company wanting to build their own system from scratch. Not great for a small association. --- ### Highly Recommend! - Overall rating: 4/5 - Reviewer: Heather S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered I love GrowthZone! It allows me to do my job much more efficiently! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros I love that GrowthZone is user-friendly, and it easily allows me to pull reports and statistics. #### Cons The only complaint I have is the time it takes for the support staff to respond to an issue, or question. --- ### Glad we made the jump to GrowthZone - Overall rating: 4/5 - Reviewer: Rebecca W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, our experience with GrowthZone has been very positive. It has helped us streamline membership, events, communications, and reporting in one place, which has made our operations more efficient. The support team has been a real highlight, especially during onboarding and ongoing use. They are responsive, helpful, and genuinely invested in our success. While there are areas we would still like to see improved, particularly the look and feel and the community feature, it remains a valuable platform for our organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I like most about GrowthZone is how supported we’ve felt from day one. It is a powerful all-in-one platform that helps us manage membership, events, communications, and reporting in one place, which has made our day-to-day work so much more streamlined. The onboarding experience really stood out. My onboarding coach, [sensitive content hidden], was the best. He was patient, responsive, and genuinely helpful, and he made what could have been a very overwhelming transition feel manageable and even enjoyable. That level of hands-on support set the tone for how we’ve experienced GrowthZone overall. I also really appreciate that the platform keeps improving. It feels like GrowthZone actually listens to its users and continues to refine and expand the system in ways that make a real difference for associations like ours. #### Cons What I like least about GrowthZone is mainly the user interface. While it is very functional and gets the job done, I do wish it looked a bit more modern and sleek. At times it feels a little dated compared to other platforms, especially on the visual side. I’ve also been somewhat disappointed with the community feature. It has not felt as intuitive or engaging as we had hoped, and it hasn’t quite become the active member space we envisioned when we launched it. With some refinement and improvements, I think it has potential, but right now it is not a standout part of the platform for us. #### Reasons for switching to GrowthZone We previously used MemberSuite. We made the switch because we were looking for a more intuitive, all-in-one association management system with stronger support and a smoother overall user experience. We also wanted a platform that could better streamline our workflows across membership, events, communications, and reporting, and provide more responsive onboarding and ongoing customer support. --- ### Everything in One Place - Overall rating: 4/5 - Reviewer: Elizabeth M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall GZ is a good product that can be very useful for chambers or other associations. Members benefit from staff having access to good data and analytics, and having streamlined/simplified processes and platforms makes staff more productive and effective. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros GrowthZone is easy to use once you get the hang of it, but learning all of the ins and outs takes some time. Having all of our member information and data in one place is great, instead of having it spread across multiple products/websites/tools. #### Cons Onboarding was not very effective. GZ has dozens of features that weren't covered in our onboarding, and what we were shown was not productive since we weren't yet live with the product. Support can be slow or ineffective, but the knowledge base is useful. #### Reasons for switching to GrowthZone GrowthZone has more features and better communication options. --- ### Growthzone deserves a pass - Overall rating: 2/5 - Reviewer: Glenn M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Not satisfied especially considering what we spend per month. Contract terms are opaque and find out information about your account is like trying to open a black box. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Can view all member accounts is one place. Tutorials are ok, but lacking in any real, substantive explanation of why it works their way. #### Cons Customer service is horrible. A different person every time. Sometimes they know what they are doing, sometimes they don't. No consistency. Reporting is ridiculous, the ability to generate custom reports is based on what customer service creates for you, which requires a conversation with customer service, which is only after you create a ticket and go through the process of email send/response/send/response/send/response (circa 1999). Their version of wordpress is lacking and their email formatting sucks. #### Reasons for choosing GrowthZone Was not my choice of software tool at the time. --- ### Executive Director - Overall rating: 5/5 - Reviewer: Denise A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Right from the beginning, the staff were supportive and knowledgeable, making our transition from our previous platform smooth and uneventful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding training was detailed, and the instructors were knowledgeable and helpful. Was extremely helpful in getting our new website up and running. #### Cons There was really nothing, other than that I had some difficulty with my password management. I had to keep resetting it. #### Reasons for switching to GrowthZone Poor support and the cost. The other company had a limit on members and charged --- ### GZ Feedback - Overall rating: 5/5 - Reviewer: Elizabeth B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall experience with GZ has been great. Everything seems to work as it is supposed to and if there are questions there are resources for it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Automation and communication for our clients. Sales Funnel and Prospecting for my Membership Sales Dept #### Cons Dashboard is rather confusing as it's either wrong data or data I don't need or don't use. I would love to get it updated. #### Reasons for switching to GrowthZone More features that I needed immediately upon starting --- ### pretty good - Overall rating: 4/5 - Reviewer: Maria W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Would recommend to others as we understand our poor experience onboarding was a one-off. Overall, we are happy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software itself is easy to use and fairly intuitive. It's helped us amalgamate our CRM database with our billing & payments. The support staff & tier 2 team are awesome and things have been getting faster and more responsive with the support team. I like that there are additional modules we can add on as our biz needs grow. #### Cons The staff member onboarding us, it was his last onboarding before he moved to a different dept and to say it was brutal would be an understatement. 2 yrs later and we are still correcting issues that the onboarding created. It has been a fight to get the software to meet our needs from day one - we didn't now what we didn't now and the deficient onboarding exacerbated the issues. We wish there was more easy-to-access support with the webpages. #### Reasons for switching to GrowthZone to get billing and CRM in the same software & to make it easier for our members. #### Vendor response Thank you for sharing your detailed feedback. We’re glad to hear that GrowthZone has helped you combine your CRM database with billing and payments, and that our support team has become increasingly responsive. It’s also great to know you value the additional modules GrowthZone offers as your needs grow. We truly regret that your onboarding experience was challenging and understand how it has impacted your journey. Your feedback is important and will help us strengthen our onboarding and support resources so future clients have a smoother start. We appreciate your patience, your recognition that this was a one-time issue, and your willingness to recommend GrowthZone. We look forward to continuing to support you and your members. Replied September 2025 --- ### New User - Very Pleased - Overall rating: 4/5 - Reviewer: Kaitlyn B. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered So far so good! I've been using it quite a bit the last couple of weeks and getting familiar with their language on things. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We have really enjoyed the ease to learn the program and how great their support staff is. It's made our work much more organized. #### Cons At this time I am newer to the program. I have heard our team would like more AI integration and updated webinars and info in the academy. --- ### Our GrowthZone experience-Crossroads Association of REALTORS - Overall rating: 5/5 - Reviewer: Loni B. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are still onboarding, but we are confident this will revolutionize how we currently do business. Getting started with Growthzne has been such a great experience! From day one, the team has been welcoming, patient, and easy to work with. They walk us through every step, answer our questions quickly, and make sure we actually understand what’s happening—not just check boxes. What we’ve loved most is how personal it feels. They really listen to our needs and tailor things so it fits us, instead of just giving a one-size-fits-all plan. The process feels organized but not overwhelming, and their energy makes it easy to stay excited about what’s ahead. So far, onboarding has been smooth, supportive, and even fun—we can already tell Growthzne is going to be a great partner for us moving forward! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the membership management capabilities and the one on one onboarding support we have received so far. #### Cons I would love if it integrated with a print on demand company to be able to use for the storefront to create non dues revenue. #### Reasons for choosing GrowthZone It had more of the features we were looking for now and to be able to scale. #### Vendor response Thank you for taking the time to share such thoughtful feedback about your experience with GrowthZone! We’re thrilled to hear that onboarding has felt smooth, supportive, and even fun—and that our team has been able to provide the kind of personalized guidance and one-on-one support that makes a real difference. We also appreciate your suggestion regarding storefront integration. Insights like yours help us better understand how we can continue evolving to support your goals, including creating new opportunities for non-dues revenue. It’s wonderful to know you already feel confident that GrowthZone will revolutionize how you do business—we’re excited to continue partnering with you every step of the way. If you have any other ideas or questions as you move forward, please don’t hesitate to reach out. Thanks again for your kind words and for trusting GrowthZone to be part of your journey! Replied September 2025 --- ### User Experience - Overall rating: 4/5 - Reviewer: Rhonda D. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Support from GrowthZone from initial trainings through the website build has been stellar. The GZ team works together to make sure you have everything you need for a successful launch. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the simplicity of user engagement. The entire database is easy to navigate. From the business and financial side to website design, the process has been easy. #### Cons My organization hasn't been with GrowthZone long enough to be able to answer this question. I'm sure I'll have more to say in the next few months. #### Reasons for switching to GrowthZone Customer support was lacking. Sometimes it would take days to get help. #### Vendor response Thank you for sharing your feedback! We’re thrilled to hear that you’ve found GrowthZone’s database easy to navigate and that the process—from training to website build—has been smooth. It’s great to know our team has been able to provide the support you need for a successful launch. We also appreciate your openness about your early experience. As you continue using GrowthZone, we look forward to hearing more of your insights and ensuring you have everything you need to make the platform work best for your organization. Replied September 2025 --- ### Great platform for Chambers - Overall rating: 4/5 - Reviewer: Kara L. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Much better than any association platform I've used. Staff is helpful and friendly. Most issues are answered very quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros User friendly and intuitive design. Lots of helpful features that work in day-today operations. #### Cons Customer service can be slow for issues that aren't basic. The email marketing platform isn't as good as standalone EMS. #### Reasons for choosing GrowthZone Legal counsel has advised me not to comment. #### Reasons for switching to GrowthZone The other platform was not user friendly. We had a bad experience that was getting worse. #### Vendor response Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you had a great experience overall. We also appreciate your feedback regarding the support response time as well as the email marketing section. We are continuously working to improve our support response time to provide faster and more efficient assistance and can assure you, we are working on enhancing processes to get back to you as quickly as possible. Your input is invaluable in helping us identify areas where we can enhance our service. If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product. Thanks again for your support and constructive feedback! Replied September 2024 --- ### Great product! - Overall rating: 4/5 - Reviewer: Michelle L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, I like GrowthZone. It is easy to use. You have excellent customer service over the phone and through chat. Not so much via email. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the ease of use and the integration to QuickBooks. #### Cons There is such a lag time between emailing support and finally getting a response. Chat support is much faster but sometimes I don't have time to sit and wait to chat so I'll send an email. Getting an email response takes way to long though. #### Reasons for switching to GrowthZone GrowthZone is a much better product and easier to use. #### Vendor response Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you had a great experience overall. We also appreciate your feedback regarding the support response time. We are continuously working to improve our support response time to provide faster and more efficient assistance and can assure you, we are working on enhancing processes to get back to you as quickly as possible. Your input is invaluable in helping us identify areas where we can enhance our service. If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product. Thanks again for your support and constructive feedback! Replied September 2024 --- ### Easy to learn and track member info - Overall rating: 4/5 - Reviewer: Lisa F. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Very positive. Much easier to navigate than our previous system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy tracking of events, members and visibility of the Info Hub to members. The knowledge base to research answers to common questions is very appreciated. #### Cons Having to update the same information in multiple locations when a member updates their info. Would also appreciate more detailed information on the invoices so that members can understand the time period covered for annual dues. #### Reasons for choosing GrowthZone Better match for the tracking we required and met our budget #### Reasons for switching to GrowthZone Previous system was very limited and our membership is large (over 1,000) so we needed more options #### Vendor response Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you had a great experience overall. We also appreciate your feedback regarding updating member information in multiple spots and more information around invoicing. Your input is invaluable in helping us identify areas where we can enhance our software and we will look into these items further. If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product. Thanks again for your support and constructive feedback! Replied August 2024 --- ### GrowthZone is a great product -- don't hesitate to make the change! - Overall rating: 5/5 - Reviewer: Marcia B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Sure there have been a few hiccups, but overall, I am so pleased with GrowthZone. I also love all the people -- they are great on the phone, on webinars, and making us all feel like friends at conferences! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Coming from another AMS, GrowthZone has saved me so much time on the day to day operations. Dues billing takes moments, rather than days of cutting and pasting. Setting up an event and seeing the results of the event is fantastic. #### Cons My onboarding was a little difficult, but the staff was fairly new to the real estate industry, so it was understandable. If I had to point out one fault, it's that some basic asks haven't been addressed in the queue/vote for improvements. However, we're on our third year now, and despite that, still love it! #### Reasons for switching to GrowthZone RAMCO was very clunky and frustrating. It required some "more than" basic knowledge of computer programming. #### Vendor response Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you had a great experience overall. We also appreciate your feedback regarding onboarding and handling of improvement suggestions. Please keep sending recommendations our way. We are continuously working to improve our software and can assure you, we are working on implementing as many suggestions as possible. Your input is invaluable in helping us identify areas where we can enhance our service. If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product. Thanks again for your support and constructive feedback! Replied August 2024 --- ### Good Product/Poor Customer Service - Overall rating: 4/5 - Reviewer: Stephanie S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered I think the product is generally good and can do what we need. I would like to see the issues noted above addressed. I think a quarterly check-in call with a customer service rep to go over any user questions and educate us on whether we are using the product to the extent we should be would be appreciated and certainly enable me to give GrowthZone and solid 9 or 10 #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It is fairly user friendly. We switched to GrowthZone from our previous system because it had all the features we wanted. The set up experience was great and our representative was very knowledgeable and wonderful to work with. #### Cons It is impossible to reach a real person in customer service. When I reach out via telephone or chat it is always for something that is time sensitive, and that I cannot find in the Knowledge Center. I am not reaching out unless it is something that is important to the operations or our association and it is very aggravating to stay on hold forever and sometimes never reach a support person or get a call back. If the question is not urgent, I'm happy to use email. I actually have an item right now that is too complicated to put in either a chat or email that I need help with however I don't have 2 hours to sit on hold. I will probably try to call tomorrow to see if things have gotten any better. #### Reasons for switching to GrowthZone I liked Memberclicks until they were bought by Personify. When that happened the great customer service went away. #### Vendor response Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you had a great experience overall. We also appreciate your feedback regarding the support response time. We are continuously working to improve our support response time to provide faster and more efficient assistance and can assure you, we are working on enhancing processes to get back to you as quickly as possible. Your input is invaluable in helping us identify areas where we can enhance our service. If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product. Thanks again for your support and constructive feedback! Replied September 2024 --- ### Could be great with a little work - Overall rating: 3/5 - Reviewer: Val D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered We chose GZ because it offered us the ability to use the same company for website development and hosting and AMS system ensuring compatibility. We are very happy with the look and feel of our website and the CMS used to manage it. Our migration to GZ for the AMS side was rocky at best. Our project manager had never gone through a detailed conversion before. While she was very service oriented and nice to work with, her inexperience caused many issues. We like GZ's ability to give a good view of member activity. I like that when I am on the phone with a member, I can see their engagement, make notes, and create follow up task items. G #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The user interface, look, and feel of the back end. Also like the ability to integrate with the company website to create a good member only user experience. It also has a pretty good project management system, though it desperately needs push notifications via email. The only notification it provides is a badge count on the top menu of the software. So if you are disciplined to check there, the PM works well. GZ also has a certification/continuing education component which we find valuable. #### Cons Customer support needs work. GZ is very slow to respond to issues. Many times entered tickets are not responded to (first response) for 3 or more days (I am not counting the automated message generated that the ticket was received and someone would review). And, when the "front line" or 1st level support team reaches out, frequently they aren't completely familiar with the ins and outs of the software, so the first 3 emails or 15 minutes of the call are spent teaching them how the system works. The communications functionality has a great vision, but is inconsistent and extremely buggy. It is difficult and many times impossible to send a merged email to multiple members. Members get emails or newsletters with the fields not merged properly. It feels like the database was not developed with a vision and as the software was enhanced and features added, bandaids were placed on the tables to make them work together. Field naming is inconsistent and many times not working as a true relational database. Feels like a consequence of growing quickly and not having one responsible group overseeing the programming growth. Different naming philosophy throughout different modules. #### Reasons for choosing GrowthZone great salesman, price #### Reasons for switching to GrowthZone We wanted a more robust website that was easily integrated and provided member only content capabilities. --- ### Review of GrowthZone - Overall rating: 4/5 - Reviewer: Abigail Z. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Overall it has been great. We came from a very old and outdated AMS and this has been a wonderful transition. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It is very user friendly. Easy to create emails, easy to update the front end of the website, etc. It also has nice features such as marketing automation and sponsor ads. #### Cons There are a few things that don't work as one would hope, but GZ is good about making updates. The customer service through email is very very slow. It takes weeks to get a response back. #### Reasons for choosing GrowthZone I think mainly for the features and cost. We looked into a few others besides MemberClicks and this was the best option. #### Reasons for switching to GrowthZone I don't think the product I selected from above is correct. I just know it was eSolutions. The AMS was old and outdated. We had to use multiple platforms for marketing, instead of having it all in one platform. #### Vendor response Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you had a great experience overall. We also appreciate your feedback regarding the support response time. We are continuously working to improve our support response time to provide faster and more efficient assistance and can assure you, we are working on enhancing processes to get back to you as quickly as possible. Your input is invaluable in helping us identify areas where we can enhance our service. If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product. Thanks again for your support and constructive feedback! Replied August 2024 --- ### Newbie GrowthZone User - Overall rating: 4/5 - Reviewer: Kaila C. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it has been very positive. The onboarding and training resources are very valuable and I also appreciate the ongoing webinars to stay on top of the new and existing features that I might now be aware of. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I am a new user of GrowthZone. As I am delving into its features, I am becoming more and more impressed with the intuitiveness of the platform. Most of the things I wish to try and do within are all doable and very common sense to find and do. #### Cons The biggest disappointment for me is that it is not automatically linked to my Microsoft Outlook account. This would be a huge help as a feature down the road. #### Vendor response Thank you for sharing your feedback! We’re thrilled to hear that you’re finding GrowthZone intuitive and that onboarding, training, and our webinars are helping you make the most of the platform. We also appreciate your suggestion about Microsoft Outlook integration—ideas like yours help guide future improvements. It’s great to know your overall experience has been positive, and we look forward to continuing to support your success as you explore more features! Replied September 2025 --- ### Best Customer Service! - Overall rating: 5/5 - Reviewer: Kim Marisa K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The Chamber's experience is overall extremely positive. When I have questions through the Chat Box, all representatives are patient and helpful. They lead me through the steps when I need assistance. Their follow up is consistent as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Customer Service is extremely patient and knowledgeable. When I first began this position, I had many questions with all the tabs, particularly the templates and billing. The customer service was always helpful and the wait time was not extremely long most times. #### Cons The learning curve was quite difficult at first, but to be fair, I didn't participate in many video trainings. Billing details were difficult for me to understand at first, but it is much easier now that I have had some experience. #### Vendor response Thank you for your thoughtful feedback! We’re thrilled to hear that our customer service team has been a reliable and patient resource as you navigated the system. It’s great to know that with experience, billing and other features have become much easier to manage, and that our team has been able to support you along the way. We appreciate your honesty about the initial learning curve — and we’re glad our training resources and support team helped bridge that gap. We’re proud to partner with your Chamber and look forward to continuing to provide the tools and guidance you need to succeed. Replied October 2025 --- ### WOW! What a huge HELP! - Overall rating: 5/5 - Reviewer: Briana P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It has been a complete life saver every single day! There are a multitude of tasks I could never sort through without GrowthZone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very well organized, super helpful with pop ups and pointers along the way. The anticipation of questions answered definitely got me to the places I needed to be. #### Cons At times, too compartmentalized and specific information is harder to find once entered amongst so much other info. --- ### Go Growth Zone - Overall rating: 5/5 - Reviewer: Sophie P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GrowthZone is great! All and all this has been a been upgrade for my company and working with growth zone has been good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Megan Help! She is so great and has truly helped my team expand our knowledge of the system. Very thankful for her help through our billing cycle. #### Cons Some of the systems are hard to learn or unable to adjust to my needs. For example when a card is declined I am unable to change the card number and this stops me in my tracks. #### Vendor response Thank you for sharing your experience! We’re so glad to hear that Megan has been such a helpful resource for your team — we’ll be sure to pass along your kind words. It’s great to know GrowthZone has been a strong upgrade for your company and that the platform is supporting your billing cycles and overall operations. We also appreciate your feedback on areas where the system could be more flexible, such as updating payment information after a declined card. Insights like this help us identify opportunities to make the platform even more user-friendly. We’re grateful to be your partner and look forward to supporting your continued success. Replied October 2025 --- ### CEO Oxford-Lafayette, Inc. - Overall rating: 5/5 - Reviewer: Ryan M. - Verified reviewer: Yes - Industry: Government Relations - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have thoroughly enjoyed learning about the product and preparing to utilize this amazing tool. Grateful for this amazing team of people! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The GrowthZone team is incredibly patient! They are so helpful as they take the time to walk you through every facet of their products and services. #### Cons There is A LOT to cover! This isn't really a knock against Growthzone as much as it is a testament to the capabilities of the program. --- ### GZ has been a good experience for our small chamber! - Overall rating: 4/5 - Reviewer: Patty M. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Overall it's been a good experience. Having a mostly automated way to send invoices once a year has been great for us. Also having a central place for event registrations has been something that we've needed and didn't realize to what extent until using GrowthZone. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Their customer service is top notch. They are extremely intentional about the way they handle any question or concern and are very quick with their response time. #### Cons The support manuals. Some don't give enough detail and others are outdated. It would be also helpful to have more information/examples on the accounting process and a more robust proof-reader for spelling/sentence errors. The email templates can be confusing. #### Vendor response Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you had a great experience overall. We also appreciate your feedback regarding the support manuals and accounting process. Your input is invaluable in helping us identify areas where we can enhance our software and we will look into these items further. If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product. Thanks again for your support and constructive feedback! Replied August 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/memberzone-profile/reviews/?page=2) --- GrowthZone Reviews, Pros and Cons - 2026 Software Advice