I have nothing but positive experiences with Growthzone from my interaction with sales, to onboarding and then continued support with the support team. They are very responsive and keep an open mind to user recommendations.

The program is very appealing to the eye. Its user interface is very user friendly. The modules available provide tools to make our association run efficient and effectively.

Nothing! I love it all. I can't think of any part of the software that I dislike.

Customer service is excellent! When I submit a question, I have never waited longer than an hour for a response.

When I started 3+ years ago, I was happy to be able to take online training to help me learn the features and benefits of using this software. I keep looking for new training to help me succeed!

Emails get flagged as spam when I send to members thru ChamberMaster. I am unable to export email to outlook so my members get my communications.

We chose GZ because it offered us the ability to use the same company for website development and hosting and AMS system ensuring compatibility. We are very happy with the look and feel of our website and the CMS used to manage it. Our migration to GZ for the AMS side was rocky at best. Our project manager had never gone through a detailed conversion before. While she was very service oriented and nice to work with, her inexperience caused many issues. We like GZ's ability to give a good view of member activity. I like that when I am on the phone with a member, I can see their engagement, make notes, and create follow up task items. G

The user interface, look, and feel of the back end. Also like the ability to integrate with the company website to create a good member only user experience. It also has a pretty good project management system, though it desperately needs push notifications via email. The only notification it provides is a badge count on the top menu of the software. So if you are disciplined to check there, the PM works well. GZ also has a certification/continuing education component which we find valuable.

Customer support needs work. GZ is very slow to respond to issues. Many times entered tickets are not responded to (first response) for 3 or more days (I am not counting the automated message generated that the ticket was received and someone would review). And, when the "front line" or 1st level support team reaches out, frequently they aren't completely familiar with the ins and outs of the software, so the first 3 emails or 15 minutes of the call are spent teaching them how the system works. The communications functionality has a great vision, but is inconsistent and extremely buggy. It is difficult and many times impossible to send a merged email to multiple members. Members get emails or newsletters with the fields not merged properly. It feels like the database was not developed with a vision and as the software was enhanced and features added, bandaids were placed on the tables to make them work together. Field naming is inconsistent and many times not working as a true relational database. Feels like a consequence of growing quickly and not having one responsible group overseeing the programming growth. Different naming philosophy throughout different modules.

I've been satisfied, though some areas are much trickier to navigate than others, and for a "non-techy" person such as myself, that technical ease would sure be a help!!!

The software helps keep all things membership-wise and event-wise useful.

There are still things that can be "tweaked" for easier use. I started at another organization with ChamberMaster, and thought when my current Organization purchased GrowthZone, things that I already knew from CM would be a breeze. Sadly, they ARE two DIFFERENT platforms. I wish they were the same, and this is a suggestion that I would submit to make them more "alike".

My overall experience has been overwhelmingly positive. If we weren't able to have the staff help create a viable platform to reach our customer base it would have been very difficult to get our foundation out in the publics' eye.

What i like most about GrowthZone software is the customization. Even though we are an outlier when it came to overall usability, the staff was able to help our Foundation create a webpage and have controls that made it easier to use and navigate as compared to our previous site.

What I don't like about GrowthZone software is the complexity of some of the controls. Some controls have too many sub-levels that you have to click on to do a simple task

The software itself has a great concept, however you can't be a novis to these systems to realistically get it off the ground and working properly. Once you do, it works great.

It is easy to use ONCE you are thoroughly trained. If you don't have time for tons of training, this is not the right choice for you. The public facing features are great and finding members with all their information, including what events they are attending, and if they're paid up to date, is easily accessible and easy to find.

The onboarding process was a nightmare. It took a very long time to get answers and responses. There is training but be prepared with questions in advance, the only way to get answers during onboarding is to schedule meetings. Which is very time consuming.

GrowthZone has allowed us to automate our billing and then exports all financial data to Quick Books. Provides a very nice member area with a user forum. Also does a great job with set up and execution of our events.

That it provides all the tools we need on a daily basis and yet it is very user friendly.

Honestly, do not have a bad thing to say at this point.

Overall, GrowthZone has been so good for my membership and myself. The ease of use is just the best and I am so happy that I switched.

The ease of use and there are so many places to find answers to any questions that come up.

The education platform has been a struggle as it is difficult to get a CE certificate to be available to the students. The integration from my old platform (RAMCO) and GrowthZone was not as smooth as it should have been. It was very difficult to communicate with my project manager via phone or email.

I love our ChamberMaster software. Customer Support is fairly quick to respond to issues. They also try to roll out new features/ updates as often as possible. They do listen to their customers and try to provide the services we need, although some of it comes with an extra price tag. We already use the biggest package, so we do wish new features were automatically included with our package.

Sometimes I feel like I know the system better than some of the customer service reps. I always have to be very detailed when I have an issue. And a lot of times they reply back and tell me something that I already stated in the original email. I don't feel like they are very thorough when reading the emails we submit when we're having an issue.

We moved to GrowthZone from another Membership system, and could not have been happier. The migration of the front and back end info was seamless, the support is excellent - especially the chat functions. I am easily able to navigate and learn more about the backend without being a developer of any kind. It is easy for users and the front end is so nice for Members!

I liked the abundance of features that we are able to offer to the membership - from dynamic profiles, to group emailing, to social media feeds. Our Members gained a whole bunch when we moved to GrowthZone (formerly MemberZone)

I did not like that I could not fix Member's profile addresses myself. If they had a company name change, the old name showed up in the profile address unless fixed by their support. That should be something a back end user can fix easily.

We appreciate the customer service that we receive from Growthzone, considering the major time differences between Guam and your support staffs' locations. They are always pleasant and supportive.

Overall, we are very pleased with Growthzone as a membership management software. This has been a challenge for us in the past. We really like that everything we input about the membership in the back end integrates with the website and that we have control of managing our site. Web site templates are pleasing and up to date. Members like having access to their information and updating at their convenience.

We would greatly appreciate any support from Growthzone to integrate with Quickbooks. Having our membership information align with our accounting would be a dream. Right now we export with excel but we are still having to work out discrepancies between the two platforms. We also request that Growthzone works with other credit card application software such as Paypal. Right now our members cannot pay on-demand as many would like. We would work with Stripe but this program will not work with us in Guam, even if Guam is a U.S. Territory. Any support Growthzone can provide in this area would be greatly appreciated.

Mostly pretty good. The conversion has settled down, and we are working through cleanup. We wish we had a basic manual from GrowthZone, not just a video how-to. A manual, perhaps in Word, where we can add in the details that are specific to us is vital. Without it, we are having to complete each part of a manual a little at a time.

The fully functioning connectivity for our members, record keeping for all members in one place, and the website's integration. Every day we discover a new feature we didn't know about that makes us happy. The most recent is the integration with ZOOM and events/classes.

The things that don't work for no apparent reason. We have clearly tied members to a firm, yet they don't show up in that firm's list. Programmers have had to fix some, but we never hear why it happens. Some of the accounting takes quite a bit to track down. The conversion process left a lot for us to do without clear direction. GrowthZone should take the lead all the way through instead of us getting basic instruction and then asking questions as we go.

GrowthZone has streamlined our membership software. It has also made invoicing, billing, and event set up much easier. We used to have to mail all of our invoices, whereas now we can email-big cost savings. We have looked into the website version, but right now that appears to be pretty costly considering how much we already pay for our current software.

I like the fact that it is web based. Meaning multiple users can log in and handle our membership accounts. Events are all housed within the product as well as a directory.

I wish the customer service understood the nuances of the National Home Builders Association. I was used to having someone that understood how reporting works. Also, while Chambers and HBAs can be similar, they are very different organizations. GrowthZone seems to have a lot of knowledge in how Chambers run, but not as much for HBAs.

Excellent experience to date - great customer assistance and training modules. Still learning and loving the program.

The database is easy to navigate, member profiles are clear with the ability to add a lot of information, performing tasks within the database is easy. When we were in the set-up process, customizations were easily configured and GrowthZone / ChamberMaster customer assistance team were great to work with.

There are lots of reports to choose from, but reporting direct from a Member profile would be a great option.