Mindbody Software

FrontRunners 2020

About Mindbody

Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and massage centers, wellness centers, dance schools and yoga studios. Mindbody offers features such as scheduling with wait list management, appointment booking through Facebook, automated scheduling of email and texts and online bookings. Memberships can be managed through MINDBODY as well. Mindbody also features a toolset for marketing management. With Mindbody, notifications and alerts can be set up for customers, targeted marketing campaigns can be launched and marketing reports can be generated and assessed. Mindbody also offers ...

Mindbody Pricing

Starter $159: Manage your schedule, sell services, and streamline everyday tasks. Accelerate $279: Keep your clients coming back with email campaigns and text confirmations. Ultimate $499: Grow your business with advanced marketing tools, automations & analytics. Ultimate Plus $699: Take your business to the next level with a branded mobile app, advanced analytics, and direct client messaging leveraging ai.

Starting price: 

$159.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Close

Image 1 of 5

Mindbody Reporting

Mindbody User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

3.5

Customer support

4

Functionality

4

Showing 1 - 5 of 2,261 reviews

Jeannie

Company size: 201 - 500 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

May 2021

Has been great for our business

User Profile

Garrett

Verified reviewer

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2019

Learn It and Use It

Pros

I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

Cons

the old design structure of the base platform could use some updates, which they are aware of

Reasons for choosing Mindbody

it is a clear leader in the field

Reasons for switching to Mindbody

This handles so much more of the business operations

Laurinda

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

May 2022

Peace of Mind

Very comprehensive. There are different tier levels that offer more features as your business grows.

Pros

More than just scheduling software. It's end-to-end with marketing tools, a CRM and POS capabilities.

Cons

Would prefer to be able to create a branded app in-house rather than outsource through Mindbody.

Reasons for choosing Mindbody

Flexibility and much more comprehensive features.

Allison

Verified reviewer

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
2

Value for money

out of 5
2

Customer support

out of 5
4

Functionality

out of 5

April 2022

Mindbody

Overall it was ok. It was ultimately too expensive compared to similar products. No encouraged or available way to give feedback and if you did most likely you would have no idea if anyone looked at it.

Pros

I think it had great reporting features.

Cons

Customer services - had long wait times. Also there were glitches in the schedule sometimes where classes would disappear. It was also pricey.

Reasons for switching to Mindbody

I thought they had great customer service! They were willing to make changes/enhancement requests. They are continually making improvements and it's a great price point!

Jessika

Company size: 51-200 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

March 2022

MindBody for Managing Personal Training and Massage Appointments

Pros

Mindbody is an easy-to-use application with many helpful features. The clinic I worked in used the application for scheduling/managing personal training and massage therapy appointments, as well as ringing up merchandise and beverages that we sold. Learning to use Mindbody is very self-explanatory, in my opinion. The layout of both the web application and mobile application just makes sense. It was clearly designed to help users navigate between the things they need quickly.

Cons

Overall, I do not have any complaints about this software. One thing that could be helpful when managing large schedules/multiple service lines would be finding a way to integrate some kind of instant-messaging right into Mindbody, so that customers could message with any questions or schedule change requests and it would come right to the Mindbody application. (Maybe this is possible, and it just wasn't something our clinic utilized!)

Popular Mindbody Comparisons