--- title: "Neon CRM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Neon CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Neon CRM is a good fit for you!" source_url: "https://www.softwareadvice.com/membership-management/neoncrm-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Nonprofit CRM Software](https://www.softwareadvice.com/category/4788-nonprofit-crm/) / [Neon CRM](https://www.softwareadvice.com/nonprofit/neoncrm-profile/) / Neon CRM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/neoncrm-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/neoncrm-profile/alternatives/) # Neon CRM User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 620 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 335 reviews (54%) - 4 stars: 219 reviews (35%) - 3 stars: 40 reviews (6%) - 2 stars: 17 reviews (3%) - 1 star: 9 reviews (1%) ### Most mentioned pros - I also appreciate that the platform includes email campaign tools and customizable user accounts, which allow different team members to access and manage data appropriately. - I like the donor management platform component of the software, which allows me to track pledges, donations, and touchpoint communications with donors and partners. - It's also very useful for managing, tracking and reporting on donor management, fundraising events and through direct campaigns or peer to peer on Neon Fundraise. ### Most mentioned cons - I am also disappointed that there is no way to import relationships - our organization is a youth organization dating back over 60 years, so we have multiple generations of accounts and have to manually build the relationships (other than households). - This causes difficulty for the members (when they login to the "wrong" account, they do not have an active membership), as well as obfuscating how long someone has been a member, as they might renew on the Individual account one year and the Company account the next, so complete membership records are divided between two accounts. - Our previous systems (read: random spreadsheets with different owners) could not keep up with the new demand so we started exploring CRM options. ## Neon CRM customer reviews Showing reviews 1-25 of 620 (page 1). ### Neon One CRM is powerful, intuitive and reasonably priced for small nonprofits - Overall rating: 5/5 - Reviewer: Paul L. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Really happy with it so far for the above three reasons, and excited to continue implementing (we're still in our first 6 months with Neon One). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Three things. First and foremost, Neon One's price model sets it apart from all the other CRMs we looked into, especially unlimited contacts and emails. Most CRM companies charge increasing rates as we add more contacts or send more emails, yet we're still a small nonprofit with a tiny budget, so Neon One's price model works best for us. Second, Neon One is powerful (lots of capabilities) and yet also quite intuitive, so we don't need to hire consultants to figure out how to use it. Third, as we're learning, as we implement Neon One CRM, their email support is very responsive, and helpful. #### Cons My only quibble is I wish Neon One's price structure/tiers weren't regressive. That is, as a small nonprofit with a tiny budget, we pay more for Neon One -- as a percentage of our budget -- than nonprofits with larger budgets. The price is reasonable, but nonetheless regressive. #### Reasons for choosing Neon CRM Price model, particularly unlimited contacts and email sends. #### Reasons for switching to Neon CRM Better price model -- Aplos charged more and more as we added more contacts. --- ### All-in-one fundraising, volunteer, event management and communcation for non-profits! - Overall rating: 5/5 - Reviewer: Tiffany C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Neon CRM has been really good. The user interface is easy to understand, which makes administration a breeze. It has saved our organization so much time to have our customer and donor information all in one place; with the ability to see their activity, be able to easily communicate and segment our communications as well as plan events. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I most like the integration of fundraising, event management, volunteer management and email marketing all on the same platform. #### Cons Well, I least liked the lack of some features like forms and survey forms being integrated but that has recently been updated. #### Reasons for switching to Neon CRM Salesforce proved to be too big and bulky for our small non-profit and did not provide the event and donor management piece that we needed. --- ### Gets the job done - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used NeonCRM daily to manage memberships, events, and programming for a small nonprofit. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros NeonCRM has a decent amount of tools for automating processes and you can store most of the information you'll need about members/clients. If you/your company don't want to do webdesign, they'll set up a website for you. Kind of a one-stop shop. The Neon forum has good information for finding workarounds when you have issues. #### Cons NeonCRM's branding is that they're building software for nonprofits since they come from a nonprofit background. Cool idea, but I'd rather use a CRM built by software engineers. There is no easy way to integrate Neon events with a calendar on a webpage. The default is a list of events in chronological order. If you have a lot of events, repeat events, or events with different categories or audiences, this is not a good way to display the information. My team had to custom code a calendar widget that integrates with NeonCRM. The UI is not intuitive, which is fairly typical for CRM software but given that NeonCRM was built so much more recently than other major players in the CRM landscape, I expect a bit more. It is clunky. After the initial setup and launch, it felt like Neon wanted nothing to do with us. Their customer service approach is designed to limit how much you contact them and make it feel costly. I was not on the team that chose NeonCRM, but I'd have strongly considered a competing CRM like WildApricot or even Salesforce. --- ### Great Company, Ever-Evolving Products - Overall rating: 4/5 - Reviewer: Cassie F. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our organization has experienced rapid growth in the last two years. Our previous systems (read: random spreadsheets with different owners) could not keep up with the new demand so we started exploring CRM options. After reviewing about a dozen CRMs, Neon came out on top. No CRM is perfect but Neon is constantly working to improve their platform. Their team is always quick and courteous to respond when I have a question or encounter an issue. We're happy with our choice! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The user interface is easy to navigate, especially if you already know what you’re looking for. Overall, onboarding has been relatively straightforward for our team, and we were able to get started without much trouble. It would be helpful if their were more information buttons next to fields that link to how-to articles in case a user doesn't understand that field's purpose. It would save the time of looking for articles. #### Cons I wish I could send one-time invoices. Our members request invoices for dues payments or other miscellaneous items and I'm forced to use Stripe. #### Reasons for choosing Neon CRM Neon was affordable, well-established, recommended by colleagues, and ultimately the best tool we found to manage organizations as members. #### Vendor response It's wonderful to hear that Neon One is helping your team replace spreadsheets with a system that actually keeps you organized during this season of rapid growth. We love that you found our interface easy to navigate, and I will be sure to share your suggestion about adding more context to reporting fields with our Product team. Regarding your feedback on one-time invoices, our team is always looking for ways to improve our platform’s core business functions, and we appreciate you helping us pinpoint exactly where we can make your day easier. Thanks for being a part of the Neon One community! Replied April 2026 --- ### Easy reporting & great customer support - Overall rating: 4/5 - Reviewer: JEN G. - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far it has been good. Customer support has been extremely helpful when we needed it, and the functionality of the CRM is really good. Reporting is a breeze - with many built-in reports and the ability to simply create new. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's more affordable than what we were using, and it's able to handle our accounts, donations and events all in one place. I also appreciate the ability to better steward our donors, and the workflows available (our last CRM only allowed 2 workflows without an upgrade and more $$) #### Cons The data conversion was a challenge - we included the standard conversion, but it only allowed us to bring over 6 files - the way our former CRM exported things was MUCH more than 6 files, so we had to choose. I am also disappointed that there is no way to import relationships - our organization is a youth organization dating back over 60 years, so we have multiple generations of accounts and have to manually build the relationships (other than households). #### Reasons for choosing Neon CRM Neon has better functionality than LGL to meet our needs, and is priced much better thank CueBox. #### Reasons for switching to Neon CRM We had been in an introductory pricing package that was about to expire. If we kept the features we had, we would have been priced out - we would have had to strip down the system to keep it affordable. #### Vendor response We’re so happy that our affordable pricing and easy reporting help you steward your donors and manage your events all in one spot. We truly appreciate your feedback about the conversion process and relationship imports, as these details help us find ways to better support organizations with unique legacy data like yours. We love being your partner as you make those personal connections that drive growth for your community! Replied April 2026 --- ### Neon is in top 5 of CRM's - Overall rating: 5/5 - Reviewer: Elizabeth H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent! The support we receive is quick efficient. The product is great and always updating with new tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of the product. From the first day we started to now there has not been a time when it has been frustrating. #### Cons No mass batching in Neon. We do utilize the mass upload via sheet, but it would be nice to have something built into Neon like Blackbaud Raisers Edge NXT. One other minor thing is not having an important field option for a query to get a correct data pull. #### Reasons for choosing Neon CRM Neon had most of the features that we were looking for. Cost also played a factor. #### Reasons for switching to Neon CRM Cost and we wanted something more in align to our local organization's goals. #### Vendor response We are delighted that you’ve found Neon One easy to navigate since day one and that our support team has been such a reliable resource for you. It’s wonderful to know we’re helping your local organization meet its goals while staying within your budget. We appreciate your specific feedback regarding built-in mass batching and query field options, as these insights are exactly what we use to guide our continuous product updates. Replied March 2026 --- ### Strong Constituent/Donor Management and Fundraising Tools, but Missing a Mobile App - Overall rating: 4/5 - Reviewer: Kate C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We use Neon CRM to manage donor relationships, track engagement, and support our fundraising campaigns. Once the system is set up, the automation and reporting features make it a powerful tool for nonprofit operations. The platform also includes strong security and permission settings through different user accounts, which helps protect sensitive donor information. That said, the initial setup required a significant investment of time for our organization. While the system provides many helpful features and solid value for money, the lack of a mobile app and challenges with duplicate management remain notable drawbacks. Overall, I would rate my experience with Neon CRM around a 7 out of 10. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Neon CRM has strong tools for donor management and organizing supporter information. The fundraising campaign features are particularly helpful because you can build larger campaigns and structure them with smaller subcampaigns underneath them. This makes it easier to set fundraising goals and track progress over time. The workflow automation is another highlight. It allows me to set notifications, such as reminders when installments might be expected, and to automatically place contacts into groups based on actions like attending events. This helps keep engagement organized without constant manual tracking. I also appreciate that the platform includes email campaign tools and customizable user accounts, which allow different team members to access and manage data appropriately. Overall, the platform provides good value for money considering the range of features available for nonprofits. It also has great security of data and customer support is timely. #### Cons The duplicate management tools could definitely be improved. In practice, the system sometimes flags contacts as duplicates simply because they share an address, such as people who work at the same organization. At the same time, it occasionally misses actual duplicates. It can also be frustrating that certain imports cannot be deleted once they are uploaded. Another major limitation is the lack of a reliable mobile app, which makes it difficult to manage donor information or check updates when away from a computer. Improvements in customer support documentation or troubleshooting around duplicate management would also be helpful. #### Reasons for choosing Neon CRM Seemed to have a better user and experience and had more of the reporting and communications features we were looking for. #### Vendor response Thank you for sharing how our workflow automation helps keep your engagement organized! We hear your feedback on duplicate management—especially regarding shared addresses—and are actively working to improve our documentation to better address those specific troubleshooting scenarios. Please contact our support team so they can help you get your scans set up to minimize those false positives and ensure your data stays accurate. Replied March 2026 --- ### Overall, we are glad that we switched to Neon CRM - Overall rating: 4/5 - Reviewer: Cathy H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our experience has been overall positive. It was very essential for my organization to hire a consultant to help us transition over to Neon since we have no internal IT capacity and it's hard to absorb the work of a member database transition while also still doing the regular work that is required. We worked with a Neon partner, Back Office Thinking, and they have been terrific. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like Neon CRM's user interface. It is clean and intuitive for routine transactions. The monthly cost for my nonprofit organization is affordable and I love that it has integrated event management and email capability. We use it primarily for our membership database. We don't currently do a lot of fundraising campaigns, but I like that we have that capacity should we choose to use it. #### Cons There are a few things that I find inexplicable, such as the individuals within an organization, called a company in Neon, being in alphabetical order by first name (with no option for me to decide how I want them displayed). In that same area, the company contacts default view is all, rather than current. I would love to set the default to current and still be able to see former contacts at my option. Similarly, I would like to choose how many display as a default setting. These things seem small but cumulatively cost me time. On a separate note, I wish the credit card processing fees were lower. #### Reasons for choosing Neon CRM We relied on our consultant's evaluation of our needs, and the price was comparable to what we were paying for data hosting. #### Reasons for switching to Neon CRM Our version of Civi CRM was not properly customized for us and was not connected to anything. We were using it as an electronic filing cabinet and it was just a 3rd or 4th place to enter data. We were also paying too much for someone to just host our data. #### Vendor response Hi there! We are so glad to hear that Neon One's clean interface and integrated event management are providing an affordable, all-in-one solution for your membership database. It’s also wonderful to know that our partners at Back Office Thinking provided such a smooth transition for your team! We truly appreciate the feedback regarding default views and sorting preferences for company contacts; we understand how those extra clicks can add up, and we're sharing these details with our product team to help improve your daily workflow. Thank you for helping us make the platform more efficient for busy nonprofits like yours. Replied March 2026 --- ### Highly recommend Neon CRM - Overall rating: 5/5 - Reviewer: Nicole T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with Neon CRM has been great. We are happy with the platform and the capabilities that it provides. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Neon CRM is very user-friendly. It has an intuitive interface that makes it easy for staff members to navigate without needing extensive training. This helps prevent data entry errors. I also like how Neon provides monthly webinars on product releases and updates to their platform. These webinars help us stay informed about new features, improvements, and best practices. It also shows that Neon is continuously improving its service and offerings. And finally, I like how Neon allows you to record not only donations, but store orders and grants. It makes managing these areas much more efficient and centralized. #### Cons I don't love Neon's donation forms because I wish they were more customizable. I also wish there were more customization options available for emails sent directly from the platform. While there are customization options available, I feel like both areas would benefit from more options. #### Reasons for choosing Neon CRM I'm not sure. This was before I joined the organization. However, I know that the team looked at various options. #### Reasons for switching to Neon CRM We switched from Kindful, but that wasn't an available option. The change was implemented before I joined the organization, so I'm not sure why we switched. --- ### Neon CRM is a great platform for the money - Overall rating: 5/5 - Reviewer: Malissa C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. we have been using Neon CRM since mid 2019 and it has come a long way. They are constantly adding features and listening to the needs of the clients. Most of what i know about Neon CRM is self taught in just clicking buttons and figuring it out and by watching the Neon Academy help demos. Overall, i only have good things to say #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros it is fairly easy to use and has most of the features we need. we have been working with a consultant who has helped us make better use of the product #### Cons some of the reporting is hard to get to pull what you are really after, though it has gotten way better #### Reasons for choosing Neon CRM it had the features we were looking for at a decent price #### Vendor response Hi there, thank you so much for being a loyal partner since 2019! We are thrilled to hear that Neon One provides the features you need at a great price and that you've found the platform easy to navigate. Since you mentioned that reporting can sometimes be tricky, please reach out to our support team—they would love to help you get everything set up so you can pull exactly the data you’re after! Replied March 2026 --- ### Neon CRM - A very comprehensive donor management system - Overall rating: 5/5 - Reviewer: Kerry K. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The people who work there have been very helpful and the cost was comparable to the other program we were using. It offers so much more that I feel we came out ahead. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So far the customer support and flexibility to build the exact product that we need have been fantastic. The value for the money is also good, after the base price they let you build a product that works for what you need. The donor management has been far superior to what were using. So many options to track and I love that you can also tract Unrestricted and Restricted grants. The User interface can be confusing but they have a large database filled with video and written instructions. It takes a while to learn the program but the options for tracking and developing reports to give you what you need are endless. #### Cons There isn't much I didn't like, the fact that it can track so much information and do so much with your donor database make it more difficult to use. However, it is worth the time and training because it offers so much in return #### Reasons for choosing Neon CRM Neon cost less than the others and seemed to offer most of the same options #### Reasons for switching to Neon CRM We weren't receiving our payouts in a timely manner #### Vendor response Neon One Review Responder Custom Gem Analysis Thanks for sharing your feedback with us! It's fantastic to hear that our team's support and flexibility have been so helpful in building the exact product you needed. We're also glad that you're finding our donor management and reporting features to be so valuable. Your point about the user interface is something we hear, and we appreciate you recognizing that the depth of features does come with a learning curve that is worth the investment of time. We're so grateful to have you as a customer and look forward to continuing to support your mission. Replied September 2025 --- ### Neon Is Like No Other CRM - Overall rating: 5/5 - Reviewer: Neal S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far I have to say our experience has been really good. We get good support, they listen to what you need and make modifications, and they offer good training. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Neon CRM has it all. You can easily collect and query data across so many channels - events, donations, volunteers, newsletters, text, and more! #### Cons The payment/where the $$ came from reporting is not as customizable as you might like, but they do offer a lot of canned reports. #### Reasons for choosing Neon CRM had everything housed in one place...so simple. #### Reasons for switching to Neon CRM Centralization of all data was critical to our choice. #### Vendor response Hi there! We are thrilled that Neon One is helping you centralize all your data across events, donations, and volunteers into one simple place. It’s also great to hear that our support team and training resources have been such a helpful part of your experience so far! We appreciate your feedback regarding payment reporting customization; while our canned reports offer a quick start, we are always working to make our custom reporting tools even more flexible to meet your needs. Replied March 2026 --- ### Great CRM for any size organization. - Overall rating: 5/5 - Reviewer: Brooke M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have had a great experience with neon from day one. They have been helpful to answer any questions and even provide learning sessions for one on one help. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The multiple communication tools in one program for various reasons from individual emails and text, to collecting donations. #### Cons Some of the great features, like the email templates, are hard to use, and the templates are lacking creativity. #### Reasons for choosing Neon CRM We chose neon for the features and overall price. #### Vendor response Hi there! It is wonderful to hear that our integrated tools for emails, texts, and donation collection have helped you build personal connections since day one. We are so glad our support team and learning sessions provide the one-on-one help you need to feel confident in the platform. We hear you on the email templates, and we are working to make them more intuitive and creative so your mission really stands out! Replied April 2026 --- ### A do-it-all CRM - Overall rating: 4/5 - Reviewer: Jordan M. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Definitely a positive experience with the company - I think they are doing a great thing making a CRM affordable for small nonprofits and they are very responsive. A moderate experience with the tool itself - it does A LOT which is amazing but it has its issues. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Neon CRM has everything all in one place! You can manage donations, memberships, pledges, volunteers, merchandise, email campaigns, text messaging, and events all in one platform which helps keep constituent profiles up to date and reduces import/export slog or time to add information to profiles. They also have a very helpful and responsive team and they listen to feedback which is great. #### Cons The menu structures are convoluted and Neon CRM lacks some functionality that other more focused donation management softwares (like Blackbaud) have available. These deficits span from the more strategic functionalities like built-in donor intelligence tools to help you assess capacity-to-give and accounting tools, to practical everyday functionality like an inability to add matched company gifts to existing constituent pledges or limitations with reports and forms. Neon is kind of a jack-of-all-trades so it makes sense it's not going to have the same depth as focused tools. BUT it is very affordable tool that does a lot if you are a small nonprofit. #### Vendor response It's so wonderful to hear that having everything in one place helps you ditch the import/export slog and keep your constituent profiles up to date! We appreciate your feedback about matching gifts and menu navigation, as we’re always looking for ways to streamline the personal connections that drive your growth. Your insights are a gift that helps us better support the nonprofits we are so proud to serve! Replied April 2026 --- ### NEON allowing us to manage both large donors and smaller gifts - Overall rating: 5/5 - Reviewer: Edmund S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use NEON daily. It has been a key tool in helping us manage our donors and provide clear data that allows us to make better decisions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros NEON has been great in allowing us to manage both large donors and smaller gifts. We can seamlessly sync our data with other platforms such as Constant Contact and Double the Donation, as well as our NEON-based website and donation pages. Finally, the customer service is outstanding. It's quick with clear guidance. #### Cons Maybe there are too many options. It took a while, with the help of customer service, to identify which options are best for our Foundation and how to use them effectively. #### Vendor response Thank you for being such a dedicated daily user! We’re so glad to hear that Neon is helping you manage donors and providing the clear data you need to make better strategic decisions. While we’re happy our "outstanding" customer service helped you navigate our various features, we understand that having so many options can feel overwhelming at first. We are actively working on refining our onboarding and product modules to make identifying the best tools for your needs even faster and more intuitive. Replied February 2026 --- ### Great Support Team, Slight Learning Curve - Overall rating: 4/5 - Reviewer: Samantha H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Expect to spend some time onboarding and learning the system; don’t assume everything will be immediately obvious. Please take advantage of Neon’s support and training resources (like their help docs, webinars, or onboarding team). Those are super helpful. Budget extra time early on for workflow setup, especially to design the custom views or reports you actually need. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Neon One CRM is a powerful tool with a lot of functionality packed in, especially strong for managing constituent data, donations, and engagement in a nonprofit context. What really stood out to me was their customer support: whenever I ran into something confusing or needed help figuring things out, their team was responsive, patient, and very knowledgeable. That level of support made a big difference in getting the most out of the system. #### Cons My main gripe is that the system is not the most intuitive. There’s a definite learning curve: features aren’t always where you'd expect them, and workflows can feel a little fragmented. It sometimes takes a fair bit of exploration (or help from support) to figure out how to do even simple tasks. For new users or people who don’t spend a ton of time in the CRM, it can be challenging to navigate. #### Vendor response Thank you for your review. We are thrilled to hear that our customer support team stood out to you for being responsive, patient, and knowledgeable—we are proud that their help made a big difference! We appreciate your honest feedback that the system has a learning curve and that workflows can feel fragmented. We are constantly focused on improving our user experience to make the powerful features that manage your constituent data, donations, and engagement more intuitive for every user. If you have any specific feature suggestions, we encourage you to share them at feedback.neonone.com so our product team can review and other customers and vote to support your ideas. Replied December 2025 --- ### Nice event management and fairly easy to use - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My background is in technology and the entrance to using Neon One was fairly simple. They have good educational learning, and I like the features of events and an online storefront. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Neon One is a good product for a one-stop-shop. The feature that we use often is event management and the online shopping for members. These are two features that you don't usually find in other software platforms. #### Cons They have few resources for educational systems and managing alumni. You have to use another software to find alumni and then ask them to join the Neon One CRM database, a bit clunky. #### Vendor response Thank you for your review. We are happy to hear that Neon CRM serves as a good one-stop-shop and that you frequently use and enjoy our event management and online store features! We appreciate your feedback about identifying and managing school alumni, and would encourage you to share any specific feature suggestions at feedback.neonone.com so our product team can review your idea and other customers can vote to support it. We are constantly working on expanding our use cases and appreciate this insight into how we can better support educational organizations. Replied December 2025 --- ### Good value with strong support - Overall rating: 4/5 - Reviewer: Kate M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Neon is a solid product. It provides a little more than we need which is great to know we can grow into the product. The support staff is very helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We liked the general ease of use, and the ability to customize the fields that we needed to manage our volunteers and clients. #### Cons There were a lot of upgrades in the product at the time we were implementing most of the features. The training was a little difficult because things changed right after we would train on them. #### Reasons for choosing Neon CRM Ease of implementation and membership module #### Vendor response We are so happy to hear that our customizable fields and membership tools are helping you manage your volunteers and clients with ease. It’s wonderful that you feel the platform is a solid foundation you can continue to grow into as your organization's needs evolve. We truly appreciate your patience with our update schedule during your training; we know that can be a bit of a whirlwind, and we’re working to make our learning resources even more accessible. Thank you for choosing us to help support your mission! Replied March 2026 --- ### Neon CRM – A Solid Choice - Overall rating: 4/5 - Reviewer: Roberto M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it has helped us to consolidate information about our donors and members which has been a great help. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I appreciate the robustness of the reporting available to us. I also appreciate the ease with which we are able to create and track memberships. #### Cons The event module is better suited for organizations who host a few smaller events but is inferior to other event platforms for larger, more frequent events. #### Vendor response It’s great to hear that Neon One is helping you consolidate your donor and member information into one clear source of truth. We are so glad our robust reporting and membership tracking tools provide the ease and clarity you need to stay organized. We appreciate your feedback regarding events as we are always looking for ways to improve our platform to better support your growth. Thanks for being part of our community! Replied April 2026 --- ### We love Neon! - Overall rating: 5/5 - Reviewer: Morgan M. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Neon CRM is user-friendly and straightforward, although complex enough to host all of the different offerings we provide at the museum. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The features Neon provides allow our Non-Profit museum to thrive. I personally love the ease of access into accounts and class registrations. #### Cons Currently, the only thing I would like to see improve is the volunteer portal. I am making it work for our small scale volunteer program, but automated reminder messages and application approval emails would be incredibly helpful to our organization. #### Vendor response Hi there, thank you for the feedback! We’re so glad that the ease of access to accounts and class registrations helps your museum thrive. Regarding your volunteer portal needs, you can actually use Workflow Automation to set up those application notifications and reminders today. We’d love to help you get those configured to better support your program — just contact us at support@neonone.com and our team would be happy to help! Replied March 2026 --- ### I'd recommend it to someone in a similar role - Overall rating: 4/5 - Reviewer: Emma F. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Generally, I like Neon CRM a lot. I appreciate that they have a large team who is constantly working to build the product and sometimes wish they would focus more on UX than creating new features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of tracking donor information and FY progress. I appreciate that it, in effect, one large interactive Rolodex. #### Cons I don't always have full confidence that all data is represented in the reports we created. The merge tool seems to miss a number of accounts. It feels that there should be a simpler way for smaller organizations to use it. #### Vendor response Thank you for your valuable feedback. We are pleased to hear that Neon CRM helps you easily track donor information and fiscal year progress. We appreciate your honest comments regarding reporting confidence and the merge tool missing accounts. We recognize the importance of accurate data representation and are continually improving our duplicate management and report functionalities to better serve organizations of all sizes. We think you'll be excited to hear about some big improvements we're making to reporting during our December 2025 Neon One Release Webinar on 12/16: https://neonone.com/resources/event/neon-one-monthly-release-december-2025/ Replied December 2025 --- ### Wonderful platform and continuing to make updates to improve user experience. - Overall rating: 4/5 - Reviewer: Rebecca S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the platform is great! Any time I need to communicate with the service team, they are always very helpful and knowledgeable. Would definitely recommend their platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the security, customer support, and donor management the most! Both are very helpful and allow for easier maintenance for the organization. #### Cons Limited accessibility for our current sponsorship and membership programs. This would allow for a much smoother management for these two programs. #### Vendor response We’re so glad to hear you value our security, donor management, and support team! Your feedback on sponsorships and memberships is appreciated—upgrades for memberships, including enhanced directories and event-specific discounts, have been rolling out, and we’re excited for you to experience them. Thank you for the kind words and recommendation! Replied August 2025 --- ### Arts People- a little challenging but as a small non profit we need it - Overall rating: 3/5 - Reviewer: Kathryn S. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's a little frustrating but David is always as helpful as possible! I use Arts people every single day for something-- from Donor tracking, to running reports, to selling tickets. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The excellent customer service member David! He is knowledgable and enthusiastic. I always email him when I have an issue. #### Cons The ticket sales aspect is difficult to set up. We always have issues when we are trying to set up our new season. #### Vendor response Thank you for the kind words—we will make sure to pass your high praise along to David! It is great to know that our platform supports your daily operations, from donor tracking to ticketing. We appreciate your honest feedback regarding the complexity of setting up new seasons, and we have shared that with our product team to look for ways to streamline the process. Replied December 2025 --- ### NEON as a CRM/Membership - Overall rating: 4/5 - Reviewer: Ben S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros There was an easy way to do peer to peer fundraising and messaging. Additionally it was a relatively inexpensive way to host a CRM. #### Cons It was very clunky in its set up and usage. It was difficult to pull reports and utilize those for fundraising means. #### Vendor response Thank you, Ben, for your feedback and for noting the value and ease of our P2P fundraising. As a nonprofit relationship management platform, we are focused on providing an affordable, interconnected database to help you connect all your supporters (membership, P2P, fundraising). We take your points about setup and reporting difficulty seriously; improving the user experience (UX) and reporting functionality are core priorities we recently discussed at our Generosity Xchange keynote. We share feedback like this with our dev team and will follow up with our progress in our upcoming product updates. Replied October 2025 --- ### Neon CRM Sucks! - Overall rating: 1/5 - Reviewer: Matt D. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered It was easier to file my taxes on line than use Neon CRM for fundraising. My experience sucks! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Neon Fundraiser is platform for non-profits peer fundraising. Neon Fundraise sucks! Setting up peer fundraiser is challenging, not intuitive and cumbersome. Links did not work consistently, page went down for several days. Since that point I am now unable to log in to my fundraising page having attempted on three different devices, different browsers and the standard delete cache, reboot I even changed the password. What I like most about Neon CRM is not a damn thing! #### Cons Inconsistent, unreliable, inaccessible and cumbersome for both fundraiser and potential donors. Due to challenges I am $2000 below my fundraising goal and continue to receive complaints from potential donors. What I like least about Neon CRM is everything! ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/neoncrm-profile/reviews/?page=2) --- Neon CRM Reviews, Pros and Cons - 2026 Software Advice