--- title: "Novi AMS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Novi AMS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Novi AMS is a good fit for you!" source_url: "https://www.softwareadvice.com/membership-management/novi-ams-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Association Management Software](https://www.softwareadvice.com/nonprofit/association-management-comparison/) / [Novi AMS](https://www.softwareadvice.com/membership-management/novi-ams-profile/) / Novi AMS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/membership-management/novi-ams-profile/) Reviews [Alternatives](https://www.softwareadvice.com/membership-management/novi-ams-profile/alternatives/) # Novi AMS User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 131 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 5.0/5 - Value for money: 4.9/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 118 reviews (90%) - 4 stars: 13 reviews (10%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Not only is the product everything they promised during the sales process, but they regularly add and improve features, as well as taking into account customer requests for additions. And unlike other third-party products we use/have used, they don't have a premium tier or try to upsell you on buying more features - as far as I know, everything they offer is available to everyone who is their customer. - Integration with QuickBooks and Constant Contact is invaluable. And best of all, the Novi team is so friendly, responsive, and communicative. - The two-way sync with QuickBooks is what originally sold us. But I also find both the membership management and web development tools intuitive and robust, and love having them both under one roof. ### Most mentioned cons - The only downside of Novi occurs if I don't make time to read the monthly feature updates because feature improvements are happening regularly. - Our data coming in was in bad shape so it took longer to get set up. - I didn't know about Zapier, Map Dynamics, and other programs I would need to integrate and hadn't budgeted for them. ## Novi AMS customer reviews Showing reviews 1-25 of 131 (page 1). ### Novi is AWESOME! I highly recommend!!! - Overall rating: 5/5 - Reviewer: Keith K. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I've been in the association management for the past 20 years. I've used home grown Access databases as well as Growthzone, Arwin AMS, and Memberclicks. Novi AMS by far is the best I have personally used. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's an associate management software that is designed by individuals who actually worked within association management. They understand our pain points! #### Cons Nothing really comes to mind. I've been trying to think of something and I just can't really come up with anything. #### Reasons for choosing Novi AMS I was pretty much set on Growthzone, but my Exec asked me to check Novi out, so I did. The thing that transformed my opinion was that Novi has a strong Quickbooks integration. They designed Novi to work seamlessly with Quickbooks. Additionally Novi doesn't take the approach to do everthing under the sun. They have an open API which allows us to integrate with additional online resources that we were already using such as constant contact. This was a gamechanger for us. They handle the important things with association management and for those organizations that want more options they can work with other online software that provides that additional functionality. #### Reasons for switching to Novi AMS We used Arwin MEP which was part of the Noah. It was overpriced, under preformed, built on old technology, very limited customer support. They didn't have enough staff to deal with issues that arose over time. #### Vendor response Thanks for your kind words Keith! We definitely always strive to understand the ongoing challenges that associations face and continue to evolve Novi to help tackle those challenges. We're excited to have you onboard and can't wait to watch you grow! Replied December 2025 --- ### Best experience we've ever had with a third-party product - Overall rating: 5/5 - Reviewer: Jane S. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered We have been with Novi AMS for over two years. It was (and continues to be) the best decision we've ever made to switch to them to manage our association. Not only is the product everything they promised during the sales process, but they regularly add and improve features, as well as taking into account customer requests for additions. And unlike other third-party products we use/have used, they don't have a premium tier or try to upsell you on buying more features - as far as I know, everything they offer is available to everyone who is their customer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Where Novi AMS truly stands out as a company is that they genuinely WANT to improve their product and themselves - they listen to their customers, they think about what they can do to make their product what we need, and they are still at a size where they can and do try to treat every customer as an individual, rather than as a number being added to their bottom line. And to be clear, treating every customer as an individual and asking that all your employees try to keep that in mind is a decision - it is not something that automatically happens with small companies or something that you can state once as the mission of your company and just expect everyone to follow - this is something that someone somewhere in the company made an active decision about and then did their best to model the behavior they wanted. They have largely succeeded. #### Cons Right now it's still difficult to quickly search members in Novi by their locations as the state fields can be entered by people in various formats. Also there is no mobile version yet but I believe that is already in their list of improvements coming up soon. #### Reasons for choosing Novi AMS No other product could handle people who frequently change organizations. #### Reasons for switching to Novi AMS YourMembership was unable to handle people changing organizations which happens frequently in our area. #### Vendor response Wow Jane - thank you so much for your glowing review! It's great to hear how we stand out to you as a company. Improving our support and product development based on customer needs has definitely been an intentional decision from the very beginning. We appreciate your feedback regarding mobile and you’re correct - work is being done to optimize areas on the backend to be more mobile-friendly! Replied February 2026 --- ### Worth It! You won't be disappointed! - Overall rating: 5/5 - Reviewer: Amy L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Wonderful - they are always updating and making things better! I love their event tabs and functions. Makes tracking so much easier! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is very user friendly and the customer service is impeccable. They are always creating and incorporating new ideas and they listen to their customers! #### Cons Sometimes if you want to cancel part of a reservation, it defaults to full cancellation with an amount credit. Example: Company purchased 3 tickets, now are only using 2 tickets...have to credit back a portion of the amount, not just a ticket. #### Vendor response Thank you for the kind words Amy! And thanks also for the specific feedback on partial reservation cancellations. That's a great example of exactly the kind of detail that helps us improve. We'll pass it along to our product team. Glad the event tabs and tracking tools have been useful. Thanks for being a great customer! Replied August 2026 --- ### Good software, worth the switch - Overall rating: 4/5 - Reviewer: Kyle S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I have a positive opinion of Novi, the positives far outweigh the negatives and Novi is constantly updating the system with better features. QuickBooks Online needs to update their system to catch up because Novi is much further advanced. Over time I believe Novi will just become a better database. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love how easy it is to copy events/classes, create class codes, receive payments online and let users manage their accounts. The software takes a lot of the manual/staff operation out of the equation allowing us more time to complete other work. The staff is also great, the take concerns seriously which I really appreciate and try to provide a fix if possible. Sending invoices is also super easy to do and quick which I love. #### Cons There are a few areas that I'm not a big fan of, such as the refunding for membership dues is difficult to process and can only be completed on the QB's Online side not on Novi itself. It would be great to be able to pull past due invoices by specific event/class to email or mail out but instead it pulls all past due event/class invoices making it more difficult to seperate out what needs to be sent. Lastly the QB's Online portion is tricky on certain aspects for the finance side, that is a not a downfall of Novi more so on QuickBooks but since the two integrate with each other that can be an issue. #### Vendor response Thank you so much for your feedback, Kyle. I checked to make sure your idea about event invoices was captured and it is. Thank you for your input! Replied June 2021 --- ### Yes, it is possible to love your AMS! - Overall rating: 5/5 - Reviewer: Sarah L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered We've been very happy. Every step, from onboarding through our first full year with the product has been satisfactory. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform really feels like it was built for the work we do as a small trade association. Everything from website management, reporting, #### Cons I have no complaints. We have seen new features that address any small complaints even in the our first year as customers. We're extremely happy with the platform and most of all the customer support and investment in product improvement. #### Reasons for choosing Novi AMS Superior product for our needs and excellent customer relations #### Reasons for switching to Novi AMS MemberClicks offered abysmal customer service and an insufficient product that was not designed for trade associations #### Vendor response Hi Sarah - wow, thank you so much for your kind words and 5 star review! We’re so happy to hear your onboarding and first year have been such a great experience. And we especially appreciate you calling out our support and product improvements - both teams work super hard to ensure customers are getting what they need from Novi. We’re glad its been such a smooth first year and we look forward to many more years to come! Replied December 2025 --- ### Novi AMS Review - Overall rating: 5/5 - Reviewer: Andrew H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Amazing! We're so happy we switched to Novi and it's definitely worth the price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use combined with exceptional staff responsiveness #### Cons Honestly not much to say here. You can barely use the backend from a mobile device but there's not much of a reason to do so anyway. #### Reasons for choosing Novi AMS Novi offered a better admin experience and had more features at the time. #### Reasons for switching to Novi AMS If you only take one thing away from this review, NEVER try to make your own custom AMS. Use any company. Custom is the worst experience possible. #### Vendor response Hi Andrew! Thank you so much for your thoughtful review! We're excited to hear that you're finding Novi AMS easy to use and that our team's responsiveness has met your expectations. We appreciate your feedback regarding mobile device compatibility and will certainly consider improvements in that area! Thanks again! Replied March 2024 --- ### Fanatical customer service. Perfect fit for a hybrid professional organization. - Overall rating: 5/5 - Reviewer: Michael G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We are a hybrid professional organization with a mix of individual and corporate members. We went live with Novi in Dec 2021. 1. AMS selection process: exceptional. [SENSITIVE CONTENT] and his team were exceptionally open, transparent, patient, and diligent when answering our questions, providing us with demos, and ensuring that we had an accurate grasp of Novi's capabilities during our AMS selection process. Our selection process narrowed down to 4 finalists and Novi was a late and uncertain entry but ended up finishing at the top of the pack with a significant advantage. 2. AMS implementation and onboarding: Fantastic. Novi managed the entire project via Asana and our team became part of that Asana project with all milestones, deadlines and deliverables clearly marked. Novi's team stayed on task and on time and our implementation slipped by only 2 weeks from an original estimate of 3 months. The slippage was mostly on us and due to Thanksgiving holidays falling near the end and our staff taking time off. Exellent project management and leadership from Novi's team. 3. Early support: Naturally shortly after the implementation there is a lot of need for hand-holding. Novi's team excels at that. Novi's documentation and online help are excellent and more often than not we were able to self service. 4. Life on Novi: it won't come to surprise to anyone that there will be things you can't accomplish on any system the way you want to accomplish them. With that being said Novi's tea #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Novi does not try to do too many things inside one system. It focuses on member management and transactions, events, and ease of integrations with other best of breed systems. This allows us to built the optimal business IT ecosystem comprised of focus-built system each of which is best in what it does and fits our requirements. Spectacular customer service and support. Hands down the best I have experienced. #### Cons Nothing really comes to mind. My very esoteric need is to easily replicate production environment into staging. This is not really supported in an automated way. #### Reasons for choosing Novi AMS Modern open API, tight integration with QuickBooks Online, ease of membership management and renewals, intuitive elegant interface. #### Reasons for switching to Novi AMS CLOC needed to re-architect it's entire business IT ecosystem so it can support our changing needs and evolving technological landscape. #### Vendor response Misha, First, thank you for taking the time to write such a thoughtful and informative review. Second -- we've loved having you and your team on Novi to continue to challenge us and push us in new ways, making Novi a better system for all. We look forward to many more years of partnership with CLOC! Replied April 2022 --- ### Great AMS with better customer service - Overall rating: 5/5 - Reviewer: Benjamin B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Novi's customer service and responsiveness are the best I've seen from a vendor. Our website and database are intuitive and easy to use, and the chat function for customer support is quick. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The learning curve is not steep, as it is with many other AMS/donor management systems, the controls are intuitive, and the customer services has been highly responsive. #### Cons I'd like to see a more robust email automation process, separate from the link to mailchimp or constant contact. I'd like for it send emails to members thanking them for payment on receipt. That said, my past requests have been taken into consideration and implemented, so I'm sure this will be added before long. Also, I did balk at the price-tag, at first, but it's worth every penny. #### Reasons for choosing Novi AMS Customer service and integration with Quickbooks and mailchimp were major selling points for us. #### Vendor response Ah, thanks Ben! Glad to hear it's worth every penny :) Thank you for the review. Replied June 2021 --- ### No workarounds is not a joke - Overall rating: 5/5 - Reviewer: Krystal F. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The intercom feature - the NoviAMS team is always there to help you out. The sprint release notes come in handy when you need a high level overview of what features are being released. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - easy to use for all age generations on our team - Quickbooks Online integration makes for seamless accounting - Robust membership database with customizations and relationship eliminated need for spreadsheets - Member compass with centralized information (invoices, registration, renewals, member directory info) #### Cons - I wish we would have switched sooner and that our smaller clients with much smaller budgets could transition onto it. #### Reasons for choosing Novi AMS No other products were considered. #### Reasons for switching to Novi AMS The QBO integration was the #1 reason followed by a more robust membership experience on the backend for our staff. #### Vendor response Thank you so much, Krystal! So glad to hear it's been easy to use and that customer support has been there when you do have questions! We look forward to partnering with you for years to come! Replied February 2020 --- ### Great product - fantastic team - Overall rating: 5/5 - Reviewer: Tim A. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It is a delight to use - it makes a huge difference being able to contact the whole team and have them show interest and give really good help #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The responsiveness and support of the team is quite incredible. It is also wonderful to have a very good integration into quickbooks. I also like the API - it is very simple and reliable. #### Cons Not much - Novi is developing rapidly - so some things that were not so good 6 months ago have already been worked on based on feedback - and new features are added all the time #### Reasons for choosing Novi AMS The Novi team was more responsive to our needs #### Reasons for switching to Novi AMS The straw that broke the camel's back was when they suddenly introduced a charge for using the API - but it wasn't a great platform anyway --- ### Very pleased with Novi AMS - Overall rating: 5/5 - Reviewer: Patrick C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My task to find a new AMS for our association. I had a bunch of demos with various other AMS providers, but Novi was the best. Their presentation was not canned and spoke to my specific needs (like company membership versus individual, committee structures, dues structures, etc). Every one of our needs was met. The service is impeccable. They are polite, responsive, and VERY helpful. Just great folks. They really believe in their product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There is a lot to like here. The demo was great, all my questions were understood and answered thoroughly. The on-boarding process was amazing, they walked us through everything and were VERY responsive. I was amazed at Novi's flexibility and they really shaped their platform to fit our needs. This enabled us to begin work right away after we finished setting everything up. Most amazingly, their top tier customer service continued AFTER the on-boarding process! [SENSITIVE CONTENT HIDDEN], from Novi, kept up with me and scheduled followup meetings to make sure everything easy was going well. The end result is that I would recommend Novi for any association. It is intuitive, but also very flexible. I could not be happier, it is a great value. #### Cons I am trying to think of something -- anything negative about Novi. I am drawing a blank. It was honestly that good. And I invite anyone reading this to contact me with questions. #### Reasons for choosing Novi AMS Better service, price, and features. #### Reasons for switching to Novi AMS SalesForce is really for very large organizations and is very expensive given the value. It was a bad fit for us. Their customer service is horrendous. #### Vendor response Thank you for such a thoughtful review, Patrick! We are so glad to hear Novi is meeting your needs and that the customer support has been impeccable. I will share that with the team and your onboarding specialist! Replied June 2021 --- ### Novi - Overall rating: 5/5 - Reviewer: Jaime M. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are a small association with very limited time and resources. This software has truly cut down on some repetitive tasks I was having to do previously, and now I have more time to get to things I may have not been able to in the past. It's easy to use, the training was thorough, and I like that it integrates with Quickbooks online. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can easily access the information I need about my association simply. I like the interface. I love that it connects with Quickbooks and that I can easily copy/paste past events to get them set up quickly. It seems pretty intuitive to me. I also like that there are easy-to-access help articles and the response time when you have a question is fast. #### Cons Some aspects of the ECommerce could be better improved to tie in with events. Generating reports can be a bit time consuming because of the amount of data that is available; it can be overwhelming to try to find the exact field you're looking for. #### Reasons for switching to Novi AMS I used WebLink, which was bought by MemberClicks if I'm not mistaken. It was a program specially designed for us apartment associations within the NAA network. It was cumbersome to manage, and I especially hated the general journal entries it created in Quickbooks with credit card transactions. #### Vendor response Jaime, it's been a joy working with you and good news... we are literally working on upgrades to the Ecommerce component now! Stay tuned :) The reports are hyper-customizable which means lots of field options, but we will continue to work to try and find ways to make it easier. In the interim, please feel free to jump into any of our upcoming reports trainings. Thank you for the feedback! Replied October 2019 --- ### Design, Functionality, and Amazing Support! - Overall rating: 5/5 - Reviewer: Haley R. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love because Novi is well designed and intuitive, but mostly because the support staff is amazing! They are constantly providing trainings, listening to their customers, responsive to requests, and making improvements that meet our needs. #### Cons There is not much negative we can say about our experience so far with Novi. If there is something not working or an improvement we request, they have always worked diligently for resolution. --- ### Great AMS System for Associations - Overall rating: 5/5 - Reviewer: Andrea E. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The membership, website, and process (dues) management system are well worth the cost! The customer support is also a plus! Someone is always around to answer a question you might have with an explanation that lets you do it on your own, next time. #### Cons Unfortunately, it is a bit pricey compared to other AMS systems, but the value that NOVI adds makes it worth it. #### Vendor response Hi Andrea - thanks so much for taking the time to write a us a review. It's always great to hear positive feedback, especially about responsive and helpful customer support. We're so glad you're getting so much value out of Novi! Replied February 2026 --- ### Great Program - Overall rating: 5/5 - Reviewer: Brenda T. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The biggest problem solved for me was online registration for our meetings. Prior to Novi I manually registered our members, sometimes this could be for 300 people. I now have more time for other duties. Everyone from the start at implementation through months afterwards has been very helpful. They really listen to your problems and offer ideas very quickly. If you have a suggestions for streamline something, they really do listen and sometimes they implement the idea. They area always open to ideas to make everything work more efficiently. Every is so helpful, no matter how small the issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like that Novi & QBO work together, this saves me time with posting payments, creating invoices & running reports, registrations for our meetings. Instead of multiple programs having to be merged together, all of the information is in one place. The Events module is also a great time saver for me. Our members can finally register online for our meetings very easily. They really like the ease of paying invoices online too. I also like the ability to have more than one window open while working in Novi, so easy to copy and paste from one page to another. I like they way they explain why something is not a good idea, instead of just say no, that won't work. #### Cons One thing I really do not like is the Guest function. I have members register for our meeting as a Guest even though they are in the database, most of the time they don't even try to log in, which is frustrating for me. I cannot merge these two records when this happens. Yes, some people need to register as Guest, but the majorities are our members are in the database. It would be nice to have a way to merge these records. #### Reasons for choosing Novi AMS We chose Novi because it could do pretty much everything we were looking for that our old database programs could not. It had the QBO feature, which really appealed to me, plus true online registration. Our website has never looked so professional either. Having a great team to work with is so important to a great working relationship. #### Reasons for switching to Novi AMS Their system was not user friendly nor had online registration. They started having crashes on a regular base. Just before one of our biggest meeting the system went down for several days. We were panicking. #### Vendor response Brenda, thank you so much for your feedback. Our goal from day one was to help automate your work day so you could focus on the mission of your association. Hearing that we've been able to help do that for you is what gets us excited to go to work every morning. We just released a new update on the "guest functionality" that we think will help address your concerns. We will reach out to you to get you those details! Replied October 2019 --- ### It's a No Brainer - Overall rating: 5/5 - Reviewer: Suzanne C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Excellent! The customer service is great, the chat feature is super helpful with quck 'how to" questions and the white papers are very helpful with processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super easy to use. Once you have the rules set up, a lot of what used to be manual processes with other AMS systems are automatic with NOVI. #### Cons I would like an ap developed for the website. I know it is responsive, but an ap gives more features, reminders, text capabiities that could be handy. #### Reasons for choosing Novi AMS There were no other options. I knew too much about NOVI, by knowing it's developers that it was a No Brainer. #### Reasons for switching to Novi AMS Weblink was very outdated, and there seemed to be no room for improvement. --- ### Dream technology transition - Overall rating: 5/5 - Reviewer: Anna M. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered With Novi our collection of membership dues has skyrocketed to 2x what it was in the same period last year! Everyone on the team, from Programs to Operations, loves it. Its integration with our other databases has been a time and lifesaver. Overall, it is the best investment in technology we've ever made! Adoption was painless and all the hard work during the transition has paid off tenfold! We love the Novi product and team! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Novi has helped our tiny team be mighty! We save tons of time and effort, have up to date information, great transparency, can make better decisions, and Novi handles complex tasks like a champ! #### Cons We have yet to find faults despite trying to break the system. #### Reasons for switching to Novi AMS The old AMS was terrible. We had no integration with other databases, little clarity, and no one wanted to use it. The customer service was a nightmare. We needed a product that would integrate with QBO and other software systems. #### Vendor response Insert starry-eyed emoji, Anna! And maybe teary-eyed too because we got a little emotional reading your review. Helping your tiny team be mighty is what we are all about. We are thrilled to have you and the Change Chemistry team on board! Thank you so much for taking the time to write a review and share your feedback with others. Replied June 2023 --- ### Great Option for a Smaller Association - Overall rating: 5/5 - Reviewer: Tonya R. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I cannot say enough about the Novi team and the process from start to launch. Their approach to our project was thoughtful and incredibly organized with milestones and check-ins throughout. A project of this size can quickly become overwhelming but Novi's support and regular outreach kept us focused and moving forward. We are a small staff with tech-savvy limitations and Novi was there for us every step of the way. This product was created for an association like ours. Post launch Novi continues to provide regular roundtables on their products and open forums to discuss any issues and get your questions answered. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We're a few months in to using Novi's AMS and are thrilled with the result. As a membership association with a small staff, it was imperative that we identified a product that was easy to understand, seamless to train our staff across the board and customizable based on our unique needs. Novi's AMS solution really delivered. The main database dashboard provides an easy-to-understand overview of membership numbers and income. From there, you can quickly dive into groups, events, ecommerce, blogs and more that can be customized for your organization. The website is my favorite part. We were using a clunky, custom-build from a decade ago and the capabilities we have with Novi's product are unparalleled. We needed a solution that we could roll-out quickly and Novi had our entire new system up and running in just a few months. The interaction within the various cogs of the system has been seamless and the ability to link to Constant Contact has cut down on staff time. #### Cons We're really still in the discovery phase for everything Novi has to offer. Our association has some incredibly nuanced membership categories and ecommerce packages that required workarounds or an additional brainstorming session to identify if these "special cases" still serve our membership's needs. Whenever we hit a potential roadblock, the Novi team was incredibly patient and went back to the drawing board multiple times to suggest potential solutions. We really kept the mindset of, if a solution couldn't be found within Novi, it's probably something we shouldn't be doing anyway. Approach any roadblocks with the software with new solutions for your association and it's a win-win. #### Reasons for switching to Novi AMS We had an outdated custom-built website and database that didn't interact with each other and required frequent band-aiding. We realized a complete AMS solution would be ideal to decrease staff time and energy currently dedicated to keeping these old products afloat. #### Vendor response Thank you for taking the time to write us a review, Tonya! So glad to hear you are thrilled with the results and it's been easy to use and our team was organized and helpful during onboarding! Replied June 2021 --- ### Thank you Novi! - Overall rating: 5/5 - Reviewer: Melissa P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Fantastic! I can't say enough good things about Novi. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Novi AMS has hands down the BEST customer support. Between their online support center, which is jam packed with helpful articles about almost every topic, to their live chat support, no question has gone unanswered. And they're always improving. They listen to their customers and take action - we love to see it! #### Cons As a graphic designer with very little coding knowledge, it's been quite the learning curve to have our website appear exactly how we want it. I'm still learning but the Novi support team has been incredibly patient and helpful in this journey. #### Reasons for switching to Novi AMS The switch happened prior to beginning my position at the company. --- ### Easy to use with a forward thinking concept! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we have saved so much staff time going from a very manual process to empowering our members by offering an online solution. (Paying invoices, registering online, updating profiles, etc.) The feedback from our members is also very positive, and that's the most important thing! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Honestly, my favorite part about Novi is the team. They made a great product that solved a lot of AMS issues, but the Novi Team is what makes it great. They didn't make a product and walk away thinking they were finished. They are constantly evaluating the software to see how it can be better. The best part is that they listen to user input when making those decisions. #### Cons This is a pro and a con... It isn't 100% customizable. Their features and upgrades apply to all users. This is a pro, because I, as a user, benefit from feature ideas brought in by other users, but it's also a con because if we have a need, that only we have and doesn't benefit other users, it doesn't make sense to change the software. The Novi team works hard to understand why we have the need and find a solution if it doesn't make sense for everyone. #### Vendor response Wow! Thank you so much for the kind words not only about Novi but our team. That's what motivates us to work so hard every day. And, you're so spot on about the customization! Thank you for everything you do to help us continually improve. Replied October 2019 --- ### Novi AMS Efficiency - Overall rating: 5/5 - Reviewer: Sarah F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Novi allows our association to focus on the things that truly matter like our members, member benefits, and increasing revenue. We no longer have to build work arounds to get the information we need to make informed decisions. Novi has allowed out team to become incredibly efficient, which in turn allows us to be creative and innovative. Being a Novi customer means being a part of the Novi family. They value your input and strive for continually improvement based off customer needs. It truly is an AMS built by associations for associations. #### Cons Nothing. There is nothing I would change about Novi. --- ### Novi User Review - Overall rating: 5/5 - Reviewer: Sloane C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are very satisfied. We have a product that not only meets our needs, but brings engagement and value to our customers/members. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Novi sets a high standard in many areas. Having used two different Member Management System's in my time here - the difference could be noticed in the very beginning. The training and onboarding process was amazing - and the Novi team took such good care of our team as we trained, designed and migrated to their platform. Their stellar customer service has never slipped and their responsiveness when questions or issues arise is exceptional. The Novi team NEVER OVER PROMISES and sets reasonable expectations when discussing new features. Our "outages" or "downtime" have been almost non-existent and the Novi team has made proactive upgrades to protect their customers and ensure we remain up and running! Novi constantly provides environments for continued training and idea sharing for us, as well as feedback for them through round tables, their sprint update and making themselves available at our annual conference. #### Cons There isn't really much - there are a couple of features that we have requested - but they continuously add them to the "sprint wish-list" and bring us new features constantly! #### Reasons for choosing Novi AMS Novi was clearly better, and the Novi team sealed the deal with their customer service! #### Reasons for switching to Novi AMS Recommendation from another NAA affiliate...and we were super frustrated with the limitations of YM. #### Vendor response Sloane, you are making us teary-eyed. Thank you so much for your thoughtful response! Your team was amazing to work with during onboarding and continues to provide us valuable feedback to improve the software as a whole! Thank you, again! Replied October 2019 --- ### THE best AMS I have used thus far! - Overall rating: 5/5 - Reviewer: Tina A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Novi is intuitive, easy to use, they are constantly updating and implementing new features, customer service is outstanding! #### Cons I have no negative feedback! Every step of the way, the Novi team has been there. #### Reasons for switching to Novi AMS Not intuitive, hard for our users to follow #### Vendor response Thank you so much for your kind feedback, Tina! It really makes our day to hear that you are having a great experience with the Novi platform and the team. Cheers to many more years of partnered success! Replied November 2023 --- ### NOVI Helps US Help Our MEMBERS - Overall rating: 5/5 - Reviewer: Kayla S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. From onboarding until now, I have never felt like I was lost trying to use this software. NOVI gives you access to help articles and an exchange where other NOVI customers can share their tips and tricks. This software was created and is continually updated thanks to the input from other professionals using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software is increasingly intuitive and easy for everyone on staff to use. Whenever I have a need for a new function, I can put a bug in NOVI's ear and they make it happen. #### Cons I really wish there was a mobile option. It would be really helpful to even just a have a "member lookup" option for when we are out and about. --- ### Novi Admin User Review - Overall rating: 5/5 - Reviewer: Falon M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the customer support. The novi team is always quick to respond and eager to help. I feel that the entire system is less daunting to a new user when there is an attentive customer service team ready to assist. I also like the reports feature, events feature, and ability to take notes and manage accounts easily. #### Cons I do not like the front end design features very much. I don't have much freedom to make the page look like how I'd prefer, though I recognize that this is not squarespace and Novi has other perks. I also wish there was a simpler way to track touchpoints across accounts. There is in theory, but the engagement data does not match reality for our association. ## More reviews [Next reviews](https://www.softwareadvice.com/membership-management/novi-ams-profile/reviews/?page=2) --- Novi AMS Reviews, Pros and Cons - 2026 Software Advice