The biggest benefit is that it allows us to intelligently segment our customers and have a true CRM where we can see what happened when and troubleshoot errors.

You can just do so much with this software. It's amazing to have the ability to use such a powerful tool where we can design helpful systems for all aspects of our business without ever having to pay or consult a developer. The new updates they have made to the software have been amazing, and I love how there is always a helpful support person just one click away if you ever get stuck.

Because the software can do so much and is so flexible, it can be a bit overwhelming and at times confusing because you end up doing things in a non-standard way which can lead to a messy account.

I've been using ontraport for more than 6 years and it's a great tool, but you have to be an advanced user to use it properly.

Very complete for marketing automations and advanced marketing campaigns that include lead generation and sales (including one click upsells), however, it's for advanced users.

The user interface needs work, specifically metrics and reports. It's too complex and need many filters to get what you want.

I had a few really hard sales people; just not very nice. After my first (kind-of) set up call, I just stopped doing it because I was told everything I had been doing (for the last 10 years) was old, wrong, and shoddy. I was informed the only way to fix it was with Ontraport. In 20+ years of business, that one on-boarding call ranks one of my worst experiences. Just because of that, I can't recommend Ontraport to anyone that I know. I'd never want my business or my name associated with a company that talks to people the way that I had been talked to. What I've come away with: Ontraport has the best customer service (amazing people and policies, just fabulous!) but they don't pay their affiliates and they use mean, fear-based high pressure sales to get you to upgrade or to keep you from cancelling.

The landing pages are fabulous! You can add a sales forms and up-sale sections. If you understand sales funnels, you may really like it. They have great customer service and there's always a way to talk to someone. You can chat with someone, schedule mini-screen share sessions and schedule longer training calls. All of my customer service interactions were fabulous.

There was a lacking in the template area, for me. It was not a simple as it would seem- my stuff kept crashing; I don't recommend larger images, files, or .gifs. They don't support .html, so if you have things you want to embed, it's a chore and there isn't any technical support. It's a lot of work for one person. This would be better for a mid-size or larger company. I wouldn't recommend it for any sole proprietors, independents or contractors. Beware of the affiliate program, just keep a watch on it: I signed up under a friend of mine. They never got the affiliate pay out. They should have been paid for 6 months. When I complained, they put in a ticket and he was only paid for 4 months. Plus, they hold any commissions for 90 days. If your sign up doesn't stay for over 90 days, you don't get paid at all.

Ontraport is a great platform and they are making it better all the time.

The automations are great. You can create campaigns that automate a lot of tasks and triggers in a single campaign.

It doesn't connect with a lot of other r platforms. The tracking and dashboard isn't very good compared to Keap.

Not having to juggle between a bunch of other software.

Ontraport does a lot of things. For the small businesses that are just starting and not sure what they want, Ontraport is great.

Ontraport made me terrified of all-in-one solution packages. It does a lot of things... but nothing well. Every solution that it solves also has a huge "Yes, BUT..." Rising prices, followed by my inability to do what I need for it to do perfectly, has made me leave Ontraport. Like, being able to control permissions for wordpress pages is neat. But incredibly tedious to disable access when there's a lot of content. Subscriptions would be hard to manage if the customer had multiple products. Email campaigns were difficult to execute. Just a long laundry list of problems. If you're a small business that DOES know what you want, and the software to handle it -- I recommend that solution instead.

This tool allows me to automate, connect and optimize my marketing via social media marketing, e-mail advertising, A/B testing, visitor tracking for better conversion and analytics.

Apart from its relatively high cost, I haven't encountered any major problems with this tool.

Ontraport is a "DO IT YOURSELF" platform that delivers essential and effective business features, like marketing automation, a powerful CRM system, outstanding email delivery, etc. It is my best email marketing campaign platform.

Ontraport Sales and its automation documents to clients are amazing. They have an effective customer support system and are always there to render any possible assistance whenever I experience any issue.

They don't have flexible mobile App features, to have the best experience with Ontraport, I recommend using their desktop version. It will be super cool if you could improve your email tracking for each individual user.

This company and its software is incredible. I've worked with many softwares in the past and never run into customer service like this.

We are on our way to taking over the world using this software. It has opened up so many doors for us. Originally, we were looking for a software to create a "drip" email marketing campaign. After talking to ONTRAPORT customer service about all the features, we ended up completely migrating our CRM from another software. We even use it to create customized landing pages for our clients. We've done way more than we ever intended to do with ONTRAPORT. The customer service, training, and knowledge base are out of this world.

The only thing I find somewhat frustrating is the inability to do certain things. For example, when I'm creating a new email, I have certain limitations for what I can do to the text in an email or the formatting. There's usually a somewhat comparable workaround, and they add new features regularly, but it is a little annoying when you have a vision you can't completely bring to life immediately.

Frustrating and expensive would be the best way to sum it up. ActiveCampaign feels like a better option that costs less....if you're going to go with an expensive option with all the features + potential power, might as well go with InfusionSoft If you're going to use an InfusionSoft or an Ontraport....you better be (or have someone on team) with some technical chops + patience for troubleshooting.

It is essentially a 'full stack' tool in that you can create your marketing web pages and forms in Ontraport that then connect directly to your CRM, email, marketing automation, etc tools It has the potential to be powerful and allow what would normally take multiple tools to be housed all in one.

It was complicated to use. It was honestly easier to manage multiple different tools and tie them together via Zapier or API or other integrations. Had multiple frustrating issues working with the Ontraport tool to the point where we ended up switching away.

I liked the notes option, so I could track updates on customers made to accounts by other members of the team. This gave Ontraport a few CRM functionalities.

We had a lot of trouble with this as a shopping cart. It was unreliable at best and I found it difficult to find the data I needed in a straightforward way. We have since switched to HubSpot for campaigns and UltraCart for our shopping cart, and find the integration there to be simpler and more reliable than Ontraport alone.

Amazing experience from the day I joined over 4 years ago until today.

I love this CRM! Ontraport has changed the way I do business and I recommend it to all my clients (and let's face it - to anyone who will listen). The support is wonderful and the platform is powerful. You can set up any funnel you can dream up! Before OP, I was overworked, after getting OP I have so much more time to pour into my clients. You won't regret making the leap! Questions - ask me!

The only thing is that at the time of this review they don't YET have countdown timers in their emails - but the key word is "YET" because they are always taking new feature requests from their community.

We've invested hundreds of hours, only to find core elements (split testing and analytics) don't work, as well as massive page load speed issues. Have waited ages for support, which is awful if they don't know the answer..

Amazing page builder, with templates and global blocks. Super easy to use.

No European support - you have to wait until 4pm for answers. Often page load times very slow. Statistics and Split test don't work

First of all, their customer service is AMAZING. Every time I have a question, each support person is quick to answer, and is super kind. I had an extensive chat with someone today, and he helped me SOOO much. I have never seen such quick, helpful, and NICE customer service EVER until Ontraport!!!!

Customer service, their ability to go above and beyond, availability for screen shares

it is a little confusing at first, but with their awesome customer service team, they help in a jiffy!

I´m happy with it and the clients that are paying and using the tool are happy too. I can see the entire campaign results in only one software, saving a lot of time and effort.

It allows me to have all the assets and platform of a funnel in one software, so I can analyze in which part are my leads or my clients; I can easily know which part of my funnel is broken. On Ontraport you can create entire campaigns, landings, email marketing, SMS reminders, etc. It also works as CRM so your marketing and Sales team can be on the same page.

It´s not easy to use, we lose quite a time trying to understand it and even when we have this software for more than a year not all the members of my team know how to use it or use it at it´s most.

Cancelling the account - very little about the tool is good enough

bad email formatting - lead tracking - customer support - interface

Increased sales per send from previous platform.

I really like the hands on customer service, we have had multiple "how to" conference calls that were extremely helpful. I also like the easy, clean templates. The Email automation has improved our efficiency.

None off the top of my head really. I have only been using this for 6-12 months. Would be nice to be able to update or delete sales transactions from a customer profile.

I love the support that Ontraport provides to their users. They are quite receptive to feedback and listen when you tell them there is a bug. I also like the automation of course. The membership site integration with PilotPress is great. I like that their support is also better than their competitors. I've spent many weekend days in the midst of an issue with their support. They are so helpful!

The growing pains. Sometimes bugs pop up ( seems to be in the past but still ) and it's frustrating mid launch to have things like this come into play.

There is so much available through one platform, it's impressive. That might be what I like most, especially for those who are growing their businesses and need some plug and play options and other fully customizable ones. Setting up a membership site, a sales page, etc. can be done fairly easily from one place.

I have sometimes wished that certain product/payment options were better. For instance, pay what you can has become increasingly popular in my field, and there aren't a lot of platforms that make it easy to set that up. You can certainly create multiple products at various price points, but it's not the best experience.

Ontraport is very comparable to Infusionsoft, and it's cheaper though the difference in pricing has limitations due to Ontraport's odd pricing tiers. It does however surpass Infusionsoft when it comes to the flexibility in customising things, and the creation of forms, landing pages and emails is superb. It has one of the best automation features and editors I've come across.

You can't get a free trial. So you either pay and use the 90 days money back guarantee, or find a friend who has it to see it in action and try it out. The pricing tiers are rather odd as there's no middle ground. The difference in price between having 2500 contacts and 25000 is double. The lack of scaling of the pricing can be an issue for smaller/medium sized businesses.

I like that it exists and serves people and gets the job done. Outside of that, there's little I really love about this software. I can use the functionality, but there are much more intuitive alternatives and much cheaper ones too.

I know there are many practical uses for a software this big, and that everyone uses one of the big email marketing softwares and that you "should" use them too. I see the benefits, compared to a Mailchimp, and I also think few people get much from a software this complex and are better off sticking with a software they understand.

Customer Service is top notch! Any issues that I have I reach out via chat and get an answer right away complete with screenshots and full explanations / details.

Customer Service is amazing! Very helpful

Room for error / oversights with automations

Ontraport has so many features, it includes everything you need to stay in touch with, follow up with, and keep track of all your customers, lists, emails sent and customer purchases. All the clients I work with who have Ontraport absolutely love working with it!

It can be confusing at first to find all the pieces and where they hide.

Overall, I would recommend this software for anyone who needs to automate emails and store contact information.

Variety of templates, and ease of use are among the best things about this software.

Occasionally, things would be repetitive. E-mail previews were also necessary because the content did not look the same once sent as it did when in edit.

While it does what you need to do for your e-mail campaign, where to click to do things is not always intuitive, and sometimes the program is just slow to use.

You can visually see your e-mail sequences, makes if-then sequences possible.

It's inefficient. If you open a campaign in edit mode, when you click on the e-mail within that campaign, you have to hit edit again after you're in the e-mail, and then when you the block you want, you have to hit edit again. Each time, there's a slight wait for loading. If you're in that campaign in edit mode, you shouldn't have to hit edit and wait 3-4 more times. If you're having internet problems, it can add extra HOURS onto your workload.