The most important thing for us is being able to sell gift gift subscriptions that donors can schedule in advance, and that recipients become the subscriber for. The lack of this was the main reason we decided against a handful of other software options before finding Pelcro.

Working with Pelcro they have time and time again added or changed functionality based on our request, and we've had great calls and meetings about developing functions for us.

When we first started there were some functions we thought they had, that they didn't. Once we asked about them, they added them though.

Speed to create a subscription product, formulate an offer and launch a paywall.

Onboarding needs improvement, but they responded to our needs and assigned a dedicated Customer Success resource to our account which helped a lot

Pelcro is an integral part of the Education Week tech portfolio handling a key area of our business, subscriptions (group and individual). From a day-to-day perspective, the software handles the subscriptions effortlessly. As we are a complex business, we look forward to more work on the platform to help achieve our more precise business goals.

Our company, Education Week, began an RFP process with Plecro in Q4, 2019. Pelcro showed a strong desire to achieve work, even when work took longer to complete than anticipated or unexpected problems arose. Much of the platform specifics for Pelcro are well-documented in their docs.pelcro.com for base features/functionality. Pelcro's platform is a one-stop-shop for individual subscriber management with the best solution for simple recurring payments and plans. The ability to use a web-based product to review both print and digital subscriptions in real-time is unique in this space. Coupled with customer data such as payments, invoices, usage, and a self-service portal, it creates an environment for quick service to the customer. From a development perspective, we appreciate the ability to highlight possible new features and work with Pelcro to incorporate them in their roadmap.

There are three main areas of concern with the Pelcro software and support. Reporting: Pelcro has yet to develop traditional reporting packages that are similar to other publishing fulfillment companies. This hampers visibility into the business and places audits at risk. Development: After requirements have been gathered, Pelcro would benefit from early check-ins with their clients. We've experienced issues with buy-in and alignment of features, shared understanding of features that could / could not be implemented, better testing on proof of concept, and maximizing their team's hours. Group Subscriptions: Not part of their core offering I would not mark them down for this issue, but our company does need to build workarounds to achieve business results.

Overall, the relationship has been very positive. The Pelcro team has been responsive, helpful and given plenty of subscription-related insight. Our subscriptions have increased by around ~25% since implementation and they've been more than willing to work with us on unique ideas and minor custom implementations. I'd easily recommend them to any publication, especially those looking to avoid tying their revenue to a %-based pricing model.

Customer service is top-notch. Fixed-rate pricing so our costs don't scale with our user count. Quite customizable aesthetically.

The admin tools are steadily improving, but sometimes limited in their power/utility. Gift subscriptions are cumbersome, requiring an account to be created in order to buy the gift.

Our overall experience has been exceptional. The team at Pelcro is superb and we have a strong, strategic partnership. Here is an example of some of the messaging that is leading to a direct increase in digital or All Access subscribers [SENSITIVE CONTENT HIDDEN] Our relationship with Pelcro was a game-changer as we position our brands for the future.

We are digitizing an award-winning group of community news and lifestyle brands based on Eastern Long Island, New York. Our oldest brand is 163 years old led by a Pulitzer winning editor and very talented, digitally oriented team. After years of building our capabilities we made the decision to charge for metered access to our content. This has been a game-changer for our business. The Pelcro team is smart, resourceful and helped us integrate our legacy print subscriber database with seamless digital access while building an entirely new, highly profitable digital only revenue stream. www.timesreview.com

There were absolutely times during the integration process that had some bumps, but this generally related to changes in the API related to the software running our legacy newspaper business. Pelcro was very proactive throughout the integration process which was successfully implemented.