StarChapter vs MemberLeap
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.7 / 5
4.6 / 5
Value for Money
4.1 / 5
4.8 / 5
Customer Support
4.3 / 5
4.9 / 5
Functionality
3.8 / 5
4.6 / 5
Last Review Written
July 26, 2024
June 9, 2024
Pros/Cons
Pros
- The ease of implementation and the support. The training opportunities to use the tools and level of service has been great to allow my organization to focus on other things.
- Love the ease of ease and the professional facing website and features. Star Chapter customer service is wonderful to work with.
- StarChapter is secure and reliable. We know that if there is any issue, StarChapter will be there so our website can be restored quickly.
Cons
- The system is frustrating to use with confusing interfaces and annoying formatting glitches throughout.
- Customer service hours suck. No excuse there are no evening or Saturday hours.
- The inability to change the REPLY TO in all instances is horrible as people generally trash emails received from unknown or unidentified users like those that read "info.
Pros
- The program is robust for the price point, which is great for a small nonprofit like us. It will save us countless hours with membership and conference/event management.
- They offer a good overall product for Member Management, Member Communication, and Event Management at a good price. They have many more capabilities that we have not taken advantage of.
- Out of the box, MemberLeap is a feature rich association management tool. But what gives MemberLeap the distinct advantage is their dedication to improving the product in customer-centric ways.
Cons
- There are a few layers to get through to create designs and some areas can be frustrating when you forget how to do something. We are beginning to create some how to videos to assist with this.
- There is such a wide variety of reports it is hard to keep track of what each report does.
- The Admin interface is hard to learn unless you have something specific to do.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
