We are able to communicate more efficiently and also keep track of membership and finances. We haven't used the software to its full potential yet, but our small company is better organized with TidyHQ.

I like that I am able to keep my team updated through group emails. The membership feature is also great because I get to keep track of the people who support the business. I love the finance feature it helps us get a handle on the monies received and spent without the need for an accountant that would have cost us much. We also like the fact that we are able to use the product for free and get much out of it. Once our company expands we will definitely subscribe to paid features so we can get more out of TidyHQ.

I haven't tried sharing much media, I doubt there is anything for that based on the nature of my company. It would be great if we could send media files to our members through email.

Very clear and able to utilise the Committee Structure/roles easily. The tasks for assigning to people who work remotely has also been valuable. Invoicing system is quick and easy. Memberships are great (especially the "rolling" option) for our organisation.

Some of the reporting features aren't quite what I was hoping for - having to download whole database information and then sort through for the small amount that I'm wanting has been a little frustrating. The biggest drawback for me as the administrator/user is the events. We have quite an involved ticketing system for major conferences and need the ability to change ticket levels without cancelling/re-entering all of the information to change tickets. Would be so much easier if ticket could just be "upgraded" or "transferred" to another ticket type. Also would like the ability to work my "trade shows" by having facility to upload map and people being able to choose the space they are wanting, or at the very least being able to put in the "booths" with the map as a reference and they choose what they are wanting.

Pretty easy to set up, pretty straightforward to use (although many inconsistencies and quirks). Not much else like it on the market.

Support needs to be improved - a case management system is required so that problems reported are tracked, and the tracking is visible to the user. As an example, on several occasions I have reported a problem two or three times, with no follow up from THQ and no resolution. Need far more 'granular' control over user access. Need backup and roll-back ability to cope with data loss, etc. Needs time-out for logins (time set by administrator). Lots of other improvements needed to make it a commercial-grade product.

Implementation of the TidyHQ system has allowed us to catch up to the 21st Century and we are grateful for that. We would like to resolve the problem issues we have experienced so we can continue to use this system.

It is reasonably priced and has a lot of useful features.

We are a neighborhood membership organization in which memberships are kept by household. But we also need to track and communicate with both of the adult members of the household, when there are more than one. We need to link the individuals' membership records, which we can do manually. However, when one member of a household makes a payment, that payment is not reflected on the other household member's record. This can cause us to send payment reminders to persons whose household payments have already been made by the other member of the household. We also have a problem with payment levels. Our basic annual dues amount is $20 per year. However, we also encourage our members to make an additional voluntary contribution. The problem here is that the TidyHQ form does not allow the member to enter the amount of their voluntary contribution. Instead, they need to choose from a long list of contribution amounts. This is unwieldy and frankly looks unprofessional. We would like to provide a short list of suggested additional contribution amounts ($10, $25, $50, $100) and also have a field for "Other" in which the member can enter whatever amount they wish. This would be a big improvement.

The software presentation is good, with a modern style. The recently overhauled areas are very good now in terms of functionality - for us the mains ones we use are meetings and events

There are a few things which I don't like about the software. Firstly the price. Our society has between 100 and 200 members, but the cost of TidyHQ has become prohibitive for us, so we can't use it in the way that we would like. Secondly there are some areas which have not been overhauled where the functionality is poor, and sometimes doesn't include good features which are available in other areas. For example groups, where there is no functionality to control who can email a group or where replies go to; session functionality is something I was waiting for but is unusable for me and should be rewritten to be more like events/meetings. Even the overhauled event functionality could be improved by allowing you to specify the time an invite is sent, which is something implemented in sessions but not events. For our accounts we have a couple of ring-fenced funds which we would want to keep separate in terms of transations etc, but TidyHQ won't let us do that so we can't use the accounting functionality.