Timberlake Software


 

Timberlake AMS is a cloud-based association management software designed for small and midsize companies. It offers application management, membership management, job boards, dues management and website management functionalities within a suite.

Timberlake AMS features website content management, which allows web administrators to create business websites using default templates. Users can also include a member portal for customers to save their credit and debit card details.

The product offers membership management which enables users to create member profiles with necessary information such as phone number, transaction history and invoices. It also enables users to manage complex fee structures, member types and installment plans. Users can send automated email reminders with messages such as late fee and membership renewal using stored contacts.

Timberlake AMS is available in a variety of pricing plans. The vendor provides a 24x7 support to all customers.

 

Timberlake - Content management
 
  • Timberlake - Content management
    Content management
  • Timberlake - Welcome screen
    Welcome screen
  • Timberlake - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

25 Reviews of Timberlake

Showing 1-20 of 25

 

Start your review of Timberlake

Click to start
https://www.softwareadvice.com/membership-management/timberlake-review/

Tony from ACSA
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

The Naylor team is incredibly professional and supportive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We looked for an AMS solution for more than a year. We are extremely happy we chose Naylor.

This product exceeded our need for cost, functionality, implementation time frame, and professional website interface.

NASS now has a professional AMS which we are all very proud to present to our membership.

Pros

The ease of use and feature set for the price cannot be beaten.

I have experience with other AMS solutions, including custom software. The Naylor AMS is very full-featured, very easy to use and looks great on the web - all at a very reasonable price.



The user experience within the finished product is very high quality. The website offers great options for appearance and navigation, and the software is able to meet our unique pricing, payment options and member benefit offerings.

The workflow necessary to support the system is very streamlined. Our AMS Manager was able to train our processing folks and have the software fully operating within days. The ongoing work tasks necessary to manage the data, transactions and support our members are also streamlined - we spend much less time processing member, event and professional learning data than we used to while presenting a much more professional website front-end than we used to.

Cons

There are not many items we were unhappy with. A couple which could be improved are the ability to support more membership data imports and bulk updates, and a little more robust report writer. The data import/bulk upload feature is really an important one. There are dozens of reports, with lots of filters which can be applied, but a true custom report writer would add some welcome flexibility.

Source: Capterra
 

Brian from New York State Association of Fire Chiefs
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Working with Cara Drexler has been great, customer support from help desk has been iffy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

interconnection between membership events and financials, connection to website with membership portal,

Cons

not able to utilize multi messaging to our members as described when selecting software, as well as ability to handle events and use of events manager

Source: Capterra
 

Amanda from Technology & Manufacturing Association

September 2017

September 2017

System is simple, but missing some of the common sense details I would expect.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Intuitive, easy to use. I like that I have several things integrated into one system that communicates to other parts of the puzzle.

Cons

Though things connect, we are not able to customize things as much as we wish within the limits of the system.

Source: Capterra
 

Kelsi from AGC Nebraska Chapter
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Much easier to keep track of membership

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Big time saver for the staff, all of our member data is in one place (no more having to create a ton of Excel spreadsheets), and the new website design is MUCH better than what we previously had.

Pros

Our members can easily go in and edit their own company and individual information so we don't have to go in and do everything ourselves. It definitely saves time for us as a staff. We also really appreciate how easy it is to manage our website through the AMS. It's nice to have everything in one spot.

Cons

You have to be very careful about how you set up your events - especially if it's a multiple day conference with different sessions to register for.

The system takes a while to get used to as far as finding where every function is and how to use it. However, that learning curve comes with any new software. The tutorials and customer support are super helpful references.

Source: Capterra
 

Alyssa from BOMA Dallas

April 2017

April 2017

Excellent. The software and website update process went very smoothly and stayed on schedule.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The database tying in with the website is definitely the best feature. Members are able to update their profile, register for events and monitor their account through the website on their own. This feature allows staff members to easily setup event forms, invoices and track members who regularly attend functions. Without this feature it would be extremely time consuming on all staff members to prepare for events.

After our update the ease of use on the administrative side was much better than before. In the beginning we were not 100% satisfied with the product. Through conversation with Timberlake support we realized that we needed the updated software and a facelift for our website. I can honestly say that Timberlake is a great software for AMS solutions, and it's very user friendly.

Cons

Since we fixed a lot of our issues that we had by updating our software, we don't have many cons of the product. One item that our members are asking for is an app. Having an app that would be directly integrated with Timberlake and our website so members could register for events via their phone would be fantastic!

Source: Capterra
 

Maelynn from Independent Bankers of Colorado

March 2017

March 2017

Timberlake AMS Solutions - Good Fit for Us!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall we have enjoyed a good experience with Timberlake AMS. As a novice to website development the training videos have proven to be helpful; however, do not explain everything you need to know, i.e. meta tags, etc.
Our project manager is exceptional. I cannot say enough about how great itis/ was to work with Scott Crockett! The customer service after initial set-up tends not to be as responsive or thorough.
Timberlake AMS is a good fit for our small non-profit. A huge improvement over what we previously had.

Source: Capterra
 

Christine from PACE
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Outstanding Experience in All Aspects

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

PACE made the decision to migrate from our current platform to something that was more user friendly for our staff and our members. We were also looking for a platform that could save us money as well since we are a non-profit. From the moment we viewed Timberlake, we knew it was the system for our Association. There was far less programming on our side and the ease of use when adding events, removing events, adding members, etc. was unbelievable, The implementation process was relatively painless. The last time we switched platforms, it took us 6 months. While we did have a quick turn with Timberlake, we were able to complete the migration in 3 months! What's even more astonishing is that Timberlake did the bulk of the heavy lifting and communicated progress every step of the way. They made the implementation process so easy for us and even after we launched, they have been there to hold our hand as we train our staff and our members. We are only 2 months into our live launch, but we have been so happy that we made this move! From the contract negotiations, to implementation, training and finally launch, I have nothing but positive things to say! First rate organization and team!

Pros

Easy of use for staff and membership, communication and expectations from Timberlake to us!

Cons

There isn't anything that we dislike. We are having some learning lumps because we were so used to working with our old system. Like anything new, we have to become more accustomed to the new system and how to do things.

Advice to Others

If you are looking for a easy to use, intuitive, progressive CMS system, you will NOT be disappointed with Timberlake! From contract negotiations through live launch - TOP NOTCH!

Source: Capterra
 

John from Center for Home Care quality
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Excellent Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great product with lots of functionality. The best thing is the outstanding customer service. They are very responsive, helpful, and timely.

Pros

good basic functionality

Cons

Not the easiest to learn

Source: Capterra
 

carrie from NMLRA

January 2017

January 2017

Great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our experience with Timberlake's membership software has been wonderful! We have been using the system for about a year and we have been able to service our members better with all the options. The website integration with the membership system was the perfect option for us.

Pros

User friendly

Cons

The organization option we use for family membership could be reworked.

Advice to Others

No

Source: Capterra
 

Steffany from Michigan School Counselor Association

January 2017

January 2017

Very happy with our experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were offered a free upgrade for our website. The project managers worked diligently with me, via remote meetings and phone calls to ensure I had what I needed, and our site launched with no issues. Very happy with the product, but most importantly, the customer service and experience.

Pros

Ease of use

Cons

Some coding knowledge is required.

Source: Capterra
 

Donna from KACDL

January 2017

January 2017

Good Value Product, Implementation can get cumbersome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software gives good features at a good price point which allows small nonprofits to expand their management tools without breaking the bank. Timberlake is great at working to provide a semi-custom product utilizing base package and template. Implementation process can be very difficult at times as the customer point of contact is usually a novice such as myself.

Source: Capterra
 

William from El Paso Chapter MOAA

November 2016

November 2016

Outstanding

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Simply great from start to launch. Outstanding software, supported by outstanding people. Highly recommended to anyone or organization.

Source: Capterra
 

Merideth from ACEC Oregon
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Website, event registration and online directory work together seamlessly.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

We've been using Timberlake now for about 3 to 4 years. The website, event registration portals and online membership directory work seamlessly together. Now, no AMS is 100% "everything," but I think Timberlake comes pretty close. And, when issues arise, their customer service and support staff are on it. I would recommend it.

Pros

Combines the things we needed all together in one platform: website, membership directory, "true" online event registrations capable of accepting credit card payments, or members can choose to be invoiced. The system also tracks continuing professional development hours if the certification is linked to the event, though this has been somewhat problematic for whatever weird reason. The Timberlake team/developers continue to investigate. I think all the people at Timberlake are very helpful, friendly, supportive and knowledgeable--and quick to respond if there is an issue.

Cons

Our membership is by firm, rather than individual. And under the firm membership there are usually several individual names listed that are firm personnel. Anyway, often firms have a change of address. So to update the records I have to update the firm record and all the individual records associated with it. The system cannot do a "universal" update for that particular member/firm. Part of the reasoning behind this I'm sure is that often there are people listed in branch offices--and they have a totally different address than the primary. This is just one small example.

Advice to Others

No AMS is going to do everything you want it to 100%, but Timberlake comes close i think--in the 90th percentile. Users need to re-think how they handle things, such as event registration set-ups, and make the system work for you and your needs, and not be "mad" at the system for not conforming to how you used to set-up things. It may be a different mind-set for many. And Timberlake support is there to help and offer suggestions and share "best practices."

Source: Capterra
 

Bina from NYSGE

October 2016

October 2016

Big Benefits for Small Staff Associations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Timberlake's latest platform gives my small association all the functionality and benefits one would think only possible in a large association setting.

The sales and support teams are phenomenal, especially MY project manager, Scott Crockett.

Love it!

Source: Capterra
 

Michael from Illinois School Psychologists Association
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Services failed to delivery

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our small professional association moved to Timberlake about a year ago to transition away from a private web developer and a lot of manual work to prepare event registration and member renewals. Our implementation never seemed to be totally completed and Timberlake never offered any secure transfer options when we sent member information. Major problems with event registration impacted our attendee numbers and jeopardized venue agreements due to the system not respecting workshop caps.

Pros

Variety of web templates.

Cons

Poor even registration support, back and forth support responses, renewal alerts only allow plain text no personalized formatting for our members, and inconsistent cross browser/device experience.

Advice to Others

They promised more than they delivered and now we are stuck in a contract.

Source: Capterra
 

Kate from MD Library Association

June 2016

June 2016

We have moved from a data base that we updated to one where the members update their own information

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We moved our library association records from a database system to Timberlake AMS Solutions about 18months ago. We had a rocky start (those Timberlake staff members are gone!), but now love that the members can update their records and register for programs on their own. We receive immediate responses from Timberlake staff that include solutions-and when we needed assistance with our annual conference (3 days, 64 sessions, 3 meals), they looked over our shoulders and make suggestions. We had a glitch with 600+ people registering for this conference; we got timed out of the system before reports could be completed. Timberlake solved this by writing us a separate report that spooled in about 15 seconds. Most replies are by email-which gives you a paper trail for their solution, but they will pick up the phone and call you if necessary.

Source: Capterra
 

Cade from ALFN

May 2016

May 2016

The Single Best AMS in the Market, Both Times

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've been a Timberlake client with two different associations and each time I personally led the staff side of our implementation process. The most remarkable aspect was that Timberlake was able to concierge our onboarding process and get us from contract to live within 7 short weeks. I spent one full day in the Timberlake offices near Washington, DC and our project manager sat with me and we literally hammered out the main set-up items in a marathon session of website development. They answered every question, provided work-arounds and solutions to each issue, and their expertise was pulled from the experiences of solving related issues for countless other associations. I can't tell you how beneficial it is to hear what others faced, how they solved it and how simple it was to say "Do mine like that!" You know you're getting the best service, the most effective solutions, and an incredible IT and Tech team behind your site when you choose Timberlake. If I had to choose an AMS for a third time, Timberlake has already won the business and I couldn't recommend another AMS in the marketplace today. We've moved from custom built solutions and other AMS' in the market and Timberlake as been the solution we needed both times. Thank you #TeamTimberlake!

Source: Capterra
 

Elizabeth from ABPM

April 2016

April 2016

It's scary to move, but I'm sure glad we did

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This is our association's third web site in the 16 years I've been with this organization. I was not involved in the build out of the first. I was heavily involved in the second (which was custom built for us and eventually started breaking for lack of updating...which we didn't understand we needed to do until it was too late). And I was heavily involved in this third Timberlake decision and build out.

It took us a while to get the build started. Day-to-day association matters were more pressing and the Timberlake team was patient (though our contact kept changing because there were changes going on there as a result of the Naylor purchase). Finally, we buckled down and started learning how to build. The build itself was not all that intuitive and I relied heavily on our contact. Too late in the process we realized we could simply pay Timberlake for them to transfer the content to the site. Things would have gone much faster had we known that earlier, but I think Timberlake web development folks aren't trained in sales so I had to mention that we were thinking about hiring a third party before our Timberlake contact said "oh we can do that". Things went a lot faster after that and we were able to launch on schedule. One of our team members who'd been through multiple web site builds said they'd never seen a web launch go so smoothly.

We've been thrilled with the robustness of the admin side of the site and, more importantly, our members are very happy with some of the new features were offering them via Timberlake. There are always improvements from our view, but the thing we're most excited about is the fact that the Timberlake team is actively listening as they plan module/feature improvements. Not only do they ask for feedback directly, but they also have a users group that meets monthly.

Our new site has been up for 4 months now and I'm so pleased with how it works for our team and our members. We're looking forward to continuing to work and grow with Timberlake.

Source: Capterra
 

Enrique from Alfa Romeo Owners Club USA

April 2016

April 2016

Membership Software 1 year recap

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We started working on our data conversion in April and went live with Timberlake's Membership Software in June 2015. We are extremely pleased with Timberlake. The Membership Software has a lot of options and flexibility. Not always a direct fit, but as power users, and with excellent Timberlake support, we've made all scenarios work (even complex domestic chapter set-ups and international fees).
We also use the Events module for multi-day events with a variety of paid activities, for a variety of attendees, and it is working quite well. Currently working on establishing Forums and Store modules for our membership, which will replace in-house and third party software modules.
The Support team (avaibale directly on the phone or via email) is a true joy. They are smart, polite and know the software they support very well. More so, every team member that we've encountered is able to grasp business sceanrios quickly. It takes very little time to get a question answered or dissect a problem. Questions, request for enhancements or estimates are addressed timely and issues are well tracked until resolved.
Of course, as with all conversions, when data was first loaded into a new system and the actual functionality was excercised, we encountered processing a bit different from what was expected, and other challenges. This was addressed as we learned the functionality of the system better, and now are needs are very well taken care of. We are planning some custom enhancements to get to 100%.
The Reporting and extract capabilities of the system are powerful and complete, but the reporting tools are better suited for power users and tech savy staff. (We use the Reporting module extensively.) An understanidg of database tables and logic is a huge plus to be able to unleash the power of the tools.
Overall, this software and associated modules are very useful and fully capable of providing excellent service to our organization. Bottom line, we would enthusiatiscally recommend Timberlake's Membership Software.

Source: Capterra
 

Diane from Nebraska Pharmacists Association

March 2016

March 2016

Great AMS for Small Company

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We've been using Timberlake for over 5 years. After months of researching AMS solutions, Timberlake was the best fit for our small business and small budget, and continues to be today.

The transition was easy and Timberlake was very helpful in meeting our needs. Timberlake grew very quickly and we had some customer service issues for awhile, but they continue to work through these issues and the service has improved!

I appreciate Timberlake's constant efforts to keep current with the ever changing technology. Improvements are often and relevant to customer demands.

Source: Capterra
 
 
Write a Review