Naylor AMS (formerly Timberlake) is a cloud-based association management software designed for small and midsize companies. It offers application management, membership management, job boards, dues management and website management functionalities within a suite.
Naylor AMS features website content management, which allows web administrators to create business websites using default templates. Users can also include a member portal for customers to save their credit and debit card details.
The product offers membership management which enables users to create member profiles with information such as phone numbers, transaction histories and invoices. It also enables users to manage fee structures, member types and installment plans. Users can send automated email reminders with messages about as late fees and membership renewals using stored contacts.
Naylor AMS is available in a variety of pricing plans.
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Jo from Lafayette Bar Association
Value for money
Relatively easy to add users, price point is within what most small staff associations have in their budgets. WYSIWYG web page creator/editor is functional.
Manual movement of data between old database, QuickBooks and ConstantContact is what sent us on the search for a new AMS. Timberlake (now Naylor) assured us the system would be able to meet all our needs and make the manual data transfer unnecessary. In reality, NONE of what we were promised has been possible. These are just some of the problems:
1. Can not mark members as having attended events. Zero check-in type functionality. Also no option for issuing credits for events not attended.
2. Renewal process is a nightmare - anything other than simply dues (e.g. section membership or additional options) requires the member to renew or staff to manually renew individual members.
3. Zero integration with QuickBooks. Payments must be entered manually.
4. Simple reports (e.g. How many members have paid their dues and how many have outstanding invoices?) don't exist. Everything requires exporting data to Excel and then sorting, running counts, etc.
5. Blast email capability is cumbersome at best (e.g. can not change subject line for membership renewal email or sending invoices)
6. Credit card payments for invoices require manual movement of data as it is not identified what the member purchased or paid for.
7. Recurring problems with members not receiving password reset emails.
8. If you have members who are part of a firm or larger organization, it is NOT possible for them to show up on their own in the directory AND bill the firm/org for all dues and invoices.
Tony from ACSA
Number of employees: 51-200 employees
Value for money
We looked for an AMS solution for more than a year. We are extremely happy we chose Naylor. This product exceeded our need for cost, functionality, implementation time frame, and professional website interface. NASS now has a professional AMS which we are all very proud to present to our membership.
The ease of use and feature set for the price cannot be beaten.
I have experience with other AMS solutions, including custom software. The Naylor AMS is very full-featured, very easy to use and looks great on the web - all at a very reasonable price.
The user experience within the finished product is very high quality. The website offers great options for appearance and navigation, and the software is able to meet our unique pricing, payment options and member benefit offerings.
The workflow necessary to support the system is very streamlined. Our AMS Manager was able to train our processing folks and have the software fully operating within days. The ongoing work tasks necessary to manage the data, transactions and support our members are also streamlined - we spend much less time processing member, event and professional learning data than we used to while presenting a much more professional website front-end than we used to.
There are not many items we were unhappy with. A couple which could be improved are the ability to support more membership data imports and bulk updates, and a little more robust report writer. The data import/bulk upload feature is really an important one. There are dozens of reports, with lots of filters which can be applied, but a true custom report writer would add some welcome flexibility.