About Naylor AMS

Naylor AMS (formerly Timberlake) is a cloud-based association management software designed for small and midsize companies. It offers application management, membership management, job boards, dues management and website management functionalities within a suite.

Naylor AMS features website content management, which allows web administrators to create business websites using default templates. Users can also include a member portal for customers to save their credit and debit card details.

The product offers membership management which enables users to create member profiles with  information such as phone numbers, transaction histories and invoices. It also enables users to manage fee structures, member types and installment plans. Users ca...


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Supported Operating System(s):

Web browser (OS agnostic)

37 Reviews of Naylor AMS

Average User Ratings

Overall

4.08 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(17)

17

4 stars

(11)

11

3 stars

(5)

5

2 stars

(3)

3

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 37 results

October 2019

Matthew from Colorado School Counselor Association

Company Size: 11-50 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

User friendly

Overall we are happy with our migration to the rep. It meets our needs as an organization and our members.

Pros

The implementation support from the rep was exceptional. He kept us on task and on our timeline. The event management was a huge improvement to what we had previously.

Cons

The emailing from the system is a little clunky and not many features.

Reasons for Choosing Naylor AMS

It had a good reputation and our national mother organization used Timberlake

Response from Naylor Association Solutions

Replied October 2019

Hi Matthew, Thank you for your review. We have shared your feedback with the AMS development team since insight from platform users like you helps us to improve the product for everyone. If there is anything we can do to help your association with their AMS needs, please let us know. The Naylor AMS Team

October 2016

Merideth from ACEC Oregon

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

October 2016

Website, event registration and online directory work together seamlessly.

We've been using Timberlake now for about 3 to 4 years. The website, event registration portals and online membership directory work seamlessly together. Now, no AMS is 100% "everything," but I think Timberlake comes pretty close. And, when issues arise, their customer service and support staff are on it. I would recommend it.

Pros

Combines the things we needed all together in one platform: website, membership directory, "true" online event registrations capable of accepting credit card payments, or members can choose to be invoiced. The system also tracks continuing professional development hours if the certification is linked to the event, though this has been somewhat problematic for whatever weird reason. The Timberlake team/developers continue to investigate. I think all the people at Timberlake are very helpful, friendly, supportive and knowledgeable--and quick to respond if there is an issue.

Cons

Our membership is by firm, rather than individual. And under the firm membership there are usually several individual names listed that are firm personnel. Anyway, often firms have a change of address. So to update the records I have to update the firm record and all the individual records associated with it. The system cannot do a "universal" update for that particular member/firm. Part of the reasoning behind this I'm sure is that often there are people listed in branch offices--and they have a totally different address than the primary. This is just one small example.

Response from Naylor Association Solutions

Replied October 2016

Merideth, Thank you for taking the time to write an informative review. The weird issue with your PD system is still very much an active case with our development team and we expect to see resolution very soon.

April 2018

Jo from Lafayette Bar Association

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

2.0

Functionality

1.0

April 2018

Bad experience from implementation to daily use. Created more problems than solved. NOT recommended.

Pros

Relatively easy to add users, price point is within what most small staff associations have in their budgets. WYSIWYG web page creator/editor is functional.

Cons

Manual movement of data between old database, QuickBooks and ConstantContact is what sent us on the search for a new AMS. Timberlake (now Naylor) assured us the system would be able to meet all our needs and make the manual data transfer unnecessary. In reality, NONE of what we were promised has been possible. These are just some of the problems: 1. Can not mark members as having attended events. Zero check-in type functionality. Also no option for issuing credits for events not attended. 2. Renewal process is a nightmare - anything other than simply dues (e.g. section membership or additional options) requires the member to renew or staff to manually renew individual members. 3. Zero integration with QuickBooks. Payments must be entered manually. 4. Simple reports (e.g. How many members have paid their dues and how many have outstanding invoices?) don't exist. Everything requires exporting data to Excel and then sorting, running counts, etc. 5. Blast email capability is cumbersome at best (e.g. can not change subject line for membership renewal email or sending invoices) 6. Credit card payments for invoices require manual movement of data as it is not identified what the member purchased or paid for. 7. Recurring problems with members not receiving password reset emails. 8. If you have members who are part of a firm or larger organization, it is NOT possible for them to show up on their own in the directory AND bill the firm/org for all dues and invoices.

April 2017

Alyssa from BOMA Dallas

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2017

Excellent. The software and website update process went very smoothly and stayed on schedule.

Pros

The database tying in with the website is definitely the best feature. Members are able to update their profile, register for events and monitor their account through the website on their own. This feature allows staff members to easily setup event forms, invoices and track members who regularly attend functions. Without this feature it would be extremely time consuming on all staff members to prepare for events. After our update the ease of use on the administrative side was much better than before. In the beginning we were not 100% satisfied with the product. Through conversation with Timberlake support we realized that we needed the updated software and a facelift for our website. I can honestly say that Timberlake is a great software for AMS solutions, and it's very user friendly.

Cons

Since we fixed a lot of our issues that we had by updating our software, we don't have many cons of the product. One item that our members are asking for is an app. Having an app that would be directly integrated with Timberlake and our website so members could register for events via their phone would be fantastic!

Response from Naylor Association Solutions

Replied May 2017

Alyssa, we're pleased to hear about your recent success with our software. While we don't have plans to build our own event app in the near future, I can share that we're working on some pretty good stuff that will greatly open up your options for easy use of 3rd party event apps. In the meantime, our event registration process is mobile responsive and allows registrants sign up from their mobile devices.

April 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

April 2019

Mixed Review

What I have is much better than the previous versions delivered to my membership. I feel like I am bothering customer service when I have a question based on the non-verbal attitude that comes through the phone. I had a great implementation manager, but the level of service since then has left room for improvement. I pay the invoice on time, and apparently that is enough.

Pros

I really liked that the platform could do more than my previous option did and could be customized to match the existing look of the website with added functionality for a reasonable price based on other options available at the time.

Cons

While dynamic, I am still using multiple products to solve my association communication functions. I haven't found that Naylor is overly interested in being a single source for communications integrations.

Response from Naylor Association Solutions

Replied April 2019

Thank you for your candid and thorough review of Naylor AMS as it applies to your association. In the recent past we have launched the Naylor Marketplace with the goal of providing best in class communications partners to help fill communication platform gaps for no or low cost within Naylor AMS. We hope you have had a chance to check those out, including MailChimp, Constant Contact, RealMagnet, Informz, and SurveyMonkey. We have also included SimpleLists to help manage your email lists within your AMS. If you have any questions, please don't hesitate to reach out to our Naylor AMS support staff to help implement the best add-ons for your association. Additionally, we have shared your feedback regarding support's tone. Once again, thank you for the constructive feedback that allows us to improve and serve your association, your members, and your association peers better.