Naylor AMS software


26 reviews(4.0/5)
26 reviews(4.0/5)

Naylor AMS (formerly Timberlake) is a cloud-based association management software designed for small and midsize companies. It offers application management, membership management, job boards, dues management and website management functionalities within a suite.

Naylor AMS features website content management, which allows web administrators to create business websites using default templates. Users can also include a member portal for customers to save their credit and debit card details.

The product offers membership management which enables users to create member profiles with  information such as phone numbers, transaction histories and invoices. It also enables users to manage fee structures, member types and installment plans. Users can send automated email reminders with messages about as late fees and membership renewals using stored contacts.

Naylor AMS is available in a variety of pricing plans.

Supported Operating System(s):
Web browser (OS agnostic)

26 Reviews of Naylor AMS

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  • Jo from Lafayette Bar Association

    April 2018

    Bad experience from implementation to daily use. Created more problems than solved. NOT recommended.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Relatively easy to add users, price point is within what most small staff associations have in their budgets. WYSIWYG web page creator/editor is functional.

    Cons

    Manual movement of data between old database, QuickBooks and ConstantContact is what sent us on the search for a new AMS. Timberlake (now Naylor) assured us the system would be able to meet all our needs and make the manual data transfer unnecessary. In reality, NONE of what we were promised has been possible. These are just some of the problems:
    1. Can not mark members as having attended events. Zero check-in type functionality. Also no option for issuing credits for events not attended.
    2. Renewal process is a nightmare - anything other than simply dues (e.g. section membership or additional options) requires the member to renew or staff to manually renew individual members.
    3. Zero integration with QuickBooks. Payments must be entered manually.
    4. Simple reports (e.g. How many members have paid their dues and how many have outstanding invoices?) don't exist. Everything requires exporting data to Excel and then sorting, running counts, etc.
    5. Blast email capability is cumbersome at best (e.g. can not change subject line for membership renewal email or sending invoices)
    6. Credit card payments for invoices require manual movement of data as it is not identified what the member purchased or paid for.
    7. Recurring problems with members not receiving password reset emails.
    8. If you have members who are part of a firm or larger organization, it is NOT possible for them to show up on their own in the directory AND bill the firm/org for all dues and invoices.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tony from ACSA

    Number of employees: 51-200 employees

    October 2017

    The Naylor team is incredibly professional and supportive.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We looked for an AMS solution for more than a year. We are extremely happy we chose Naylor. This product exceeded our need for cost, functionality, implementation time frame, and professional website interface. NASS now has a professional AMS which we are all very proud to present to our membership.

    Pros

    The ease of use and feature set for the price cannot be beaten.

    I have experience with other AMS solutions, including custom software. The Naylor AMS is very full-featured, very easy to use and looks great on the web - all at a very reasonable price.



    The user experience within the finished product is very high quality. The website offers great options for appearance and navigation, and the software is able to meet our unique pricing, payment options and member benefit offerings.

    The workflow necessary to support the system is very streamlined. Our AMS Manager was able to train our processing folks and have the software fully operating within days. The ongoing work tasks necessary to manage the data, transactions and support our members are also streamlined - we spend much less time processing member, event and professional learning data than we used to while presenting a much more professional website front-end than we used to.

    Cons

    There are not many items we were unhappy with. A couple which could be improved are the ability to support more membership data imports and bulk updates, and a little more robust report writer. The data import/bulk upload feature is really an important one. There are dozens of reports, with lots of filters which can be applied, but a true custom report writer would add some welcome flexibility.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Naylor Association Solutions, Naylor Association Solutions

    October 2017

    Tony, we're pleased to hear about the value you're receiving from our AMS and team. Thank you for the kudos! Regarding your comments on the import process and reporting system, good news, those are both notable items on our roadmap so we hope to strengthen those offerings for you soon.

  • Brian from New York State Association of Fire Chiefs

    Number of employees: 2-10 employees

    September 2017

    Working with Cara Drexler has been great, customer support from help desk has been iffy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    interconnection between membership events and financials, connection to website with membership portal,

    Cons

    not able to utilize multi messaging to our members as described when selecting software, as well as ability to handle events and use of events manager

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Amanda from Technology & Manufacturing Association

    September 2017

    System is simple, but missing some of the common sense details I would expect.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Intuitive, easy to use. I like that I have several things integrated into one system that communicates to other parts of the puzzle.

    Cons

    Though things connect, we are not able to customize things as much as we wish within the limits of the system.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Naylor Association Solutions, Naylor Association Solutions

    September 2017

    Amanda, we are glad to hear that you find the software easy to use. We understand that you came from a custom system so we can certainly appreciate how there might have been some lost functionality that you had been used to previously. Please be sure to provide your feedback to your account manager as we are always looking to improve the Naylor AMS. I hope we'll be able to address some of your needs in future product enhancement updates.

  • Kelsi from AGC Nebraska Chapter

    Number of employees: 2-10 employees

    September 2017

    Much easier to keep track of membership

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Big time saver for the staff, all of our member data is in one place (no more having to create a ton of Excel spreadsheets), and the new website design is MUCH better than what we previously had.

    Pros

    Our members can easily go in and edit their own company and individual information so we don't have to go in and do everything ourselves. It definitely saves time for us as a staff. We also really appreciate how easy it is to manage our website through the AMS. It's nice to have everything in one spot.

    Cons

    You have to be very careful about how you set up your events - especially if it's a multiple day conference with different sessions to register for.

    The system takes a while to get used to as far as finding where every function is and how to use it. However, that learning curve comes with any new software. The tutorials and customer support are super helpful references.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Naylor Association Solutions, Naylor Association Solutions

    September 2017

    Kelsi, thank you for the great feedback and taking the time to share your experience. We're delighted to have you as a client and look forward to serving you.

  • Alyssa from BOMA Dallas

    April 2017

    Excellent. The software and website update process went very smoothly and stayed on schedule.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The database tying in with the website is definitely the best feature. Members are able to update their profile, register for events and monitor their account through the website on their own. This feature allows staff members to easily setup event forms, invoices and track members who regularly attend functions. Without this feature it would be extremely time consuming on all staff members to prepare for events.

    After our update the ease of use on the administrative side was much better than before. In the beginning we were not 100% satisfied with the product. Through conversation with Timberlake support we realized that we needed the updated software and a facelift for our website. I can honestly say that Timberlake is a great software for AMS solutions, and it's very user friendly.

    Cons

    Since we fixed a lot of our issues that we had by updating our software, we don't have many cons of the product. One item that our members are asking for is an app. Having an app that would be directly integrated with Timberlake and our website so members could register for events via their phone would be fantastic!

    Review Source: Capterra

    Response: Naylor Association Solutions, Naylor Association Solutions

    May 2017

    Alyssa, we're pleased to hear about your recent success with our software. While we don't have plans to build our own event app in the near future, I can share that we're working on some pretty good stuff that will greatly open up your options for easy use of 3rd party event apps. In the meantime, our event registration process is mobile responsive and allows registrants sign up from their mobile devices.

  • Maelynn from Independent Bankers of Colorado

    March 2017

    Timberlake AMS Solutions - Good Fit for Us!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall we have enjoyed a good experience with Timberlake AMS. As a novice to website development the training videos have proven to be helpful; however, do not explain everything you need to know, i.e. meta tags, etc. Our project manager is exceptional. I cannot say enough about how great itis/ was to work with Scott Crockett! The customer service after initial set-up tends not to be as responsive or thorough. Timberlake AMS is a good fit for our small non-profit. A huge improvement over what we previously had.

    Review Source: Capterra

    Response: Naylor Association Solutions, Naylor Association Solutions

    March 2017

    Maelynn, thanks for the feedback. We've recently restructured our client services team that will better serve our clients. Scott will continue to work with you post implementation as your account manager.

  • Christine from PACE

    Number of employees: 2-10 employees

    March 2017

    Outstanding Experience in All Aspects

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    PACE made the decision to migrate from our current platform to something that was more user friendly for our staff and our members. We were also looking for a platform that could save us money as well since we are a non-profit. From the moment we viewed Timberlake, we knew it was the system for our Association. There was far less programming on our side and the ease of use when adding events, removing events, adding members, etc. was unbelievable, The implementation process was relatively painless. The last time we switched platforms, it took us 6 months. While we did have a quick turn with Timberlake, we were able to complete the migration in 3 months! What's even more astonishing is that Timberlake did the bulk of the heavy lifting and communicated progress every step of the way. They made the implementation process so easy for us and even after we launched, they have been there to hold our hand as we train our staff and our members. We are only 2 months into our live launch, but we have been so happy that we made this move! From the contract negotiations, to implementation, training and finally launch, I have nothing but positive things to say! First rate organization and team!

    Pros

    Easy of use for staff and membership, communication and expectations from Timberlake to us!

    Cons

    There isn't anything that we dislike. We are having some learning lumps because we were so used to working with our old system. Like anything new, we have to become more accustomed to the new system and how to do things.

    Review Source: Capterra

    Response: Naylor Association Solutions, Naylor Association Solutions

    March 2017

    Christine, thank you so much for the kinds words. We especially love hearing about your implementation experience since we know our approach is unique to the industry and was designed specifically to make the process much less burdensome.

  • John from Center for Home Care quality

    Number of employees: 1 employee

    February 2017

    Excellent Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great product with lots of functionality. The best thing is the outstanding customer service. They are very responsive, helpful, and timely.

    Pros

    good basic functionality

    Cons

    Not the easiest to learn

    Review Source: Capterra

    Response: Naylor Association Solutions, Naylor Association Solutions

    March 2017

    John, we're always improving our training resources, but more so, improving our software's user interface/experience to be more intuitive so less training is needed.

  • carrie from NMLRA

    January 2017

    Great experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our experience with Timberlake's membership software has been wonderful! We have been using the system for about a year and we have been able to service our members better with all the options. The website integration with the membership system was the perfect option for us.

    Pros

    User friendly

    Cons

    The organization option we use for family membership could be reworked.

    Review Source: Capterra

    Response: Naylor Association Solutions, Naylor Association Solutions

    January 2017

    We are so glad to hear that you have had success with the Timberlake product over the past year, as our goal is to help you better service your members and run your association. We look forward to helping you continue to grow your association!

  • Steffany from Michigan School Counselor Association

    January 2017

    Very happy with our experience!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We were offered a free upgrade for our website. The project managers worked diligently with me, via remote meetings and phone calls to ensure I had what I needed, and our site launched with no issues. Very happy with the product, but most importantly, the customer service and experience.

    Pros

    Ease of use

    Cons

    Some coding knowledge is required.

    Review Source: Capterra

    Response: Naylor Association Solutions, Naylor Association Solutions

    January 2017

    Thank you for your feedback, Steffany. We are happy to hear that you had a good experience with our team and the Timberlake product and look forward to continuing our partnership!

  • Donna from KACDL

    January 2017

    Good Value Product, Implementation can get cumbersome

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software gives good features at a good price point which allows small nonprofits to expand their management tools without breaking the bank. Timberlake is great at working to provide a semi-custom product utilizing base package and template. Implementation process can be very difficult at times as the customer point of contact is usually a novice such as myself.

    Review Source: Capterra

    Response: Naylor Association Solutions, Naylor Association Solutions

    January 2017

    Hi Donna! Thank you for sharing your comments on your experience with Timberlake. We empathize with the fact that you are one person running an association while also balancing efforts to redo your website and AMS database. Even with our concierge services we understand that implementation is not always easy, but with our knowledgeable team, we hope that we were able to make the process a little easier by providing you the best service possible during the setup of your AMS. We look forward to working with you to continue to help you serve your members!

  • William from El Paso Chapter MOAA

    November 2016

    Outstanding

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Simply great from start to launch. Outstanding software, supported by outstanding people. Highly recommended to anyone or organization.

    Review Source: Capterra

    Response: Naylor Association Solutions, Naylor Association Solutions

    March 2017

    William, you are a great to work with too! Thank you for the recommendation.

  • Merideth from ACEC Oregon

    Number of employees: 2-10 employees

    October 2016

    Website, event registration and online directory work together seamlessly.

    Ease-of-use
    Functionality
    Quality
    Support

    We've been using Timberlake now for about 3 to 4 years. The website, event registration portals and online membership directory work seamlessly together. Now, no AMS is 100% "everything," but I think Timberlake comes pretty close. And, when issues arise, their customer service and support staff are on it. I would recommend it.

    Pros

    Combines the things we needed all together in one platform: website, membership directory, "true" online event registrations capable of accepting credit card payments, or members can choose to be invoiced. The system also tracks continuing professional development hours if the certification is linked to the event, though this has been somewhat problematic for whatever weird reason. The Timberlake team/developers continue to investigate. I think all the people at Timberlake are very helpful, friendly, supportive and knowledgeable--and quick to respond if there is an issue.

    Cons

    Our membership is by firm, rather than individual. And under the firm membership there are usually several individual names listed that are firm personnel. Anyway, often firms have a change of address. So to update the records I have to update the firm record and all the individual records associated with it. The system cannot do a "universal" update for that particular member/firm. Part of the reasoning behind this I'm sure is that often there are people listed in branch offices--and they have a totally different address than the primary. This is just one small example.

    Review Source: Capterra

    Response: Naylor Association Solutions, Naylor Association Solutions

    October 2016

    Merideth, Thank you for taking the time to write an informative review. The weird issue with your PD system is still very much an active case with our development team and we expect to see resolution very soon.

  • Bina from NYSGE

    October 2016

    Big Benefits for Small Staff Associations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Timberlake's latest platform gives my small association all the functionality and benefits one would think only possible in a large association setting. The sales and support teams are phenomenal, especially MY project manager, Scott Crockett. Love it!

    Review Source: Capterra

    Response: Naylor Association Solutions, Naylor Association Solutions

    October 2016

    We're pleased to hear your upgrade experience has been very positive. The team looks forward to working with you on future projects.

  • Michael from Illinois School Psychologists Association

    Number of employees: 2-10 employees

    June 2016

    Services failed to delivery

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our small professional association moved to Timberlake about a year ago to transition away from a private web developer and a lot of manual work to prepare event registration and member renewals. Our implementation never seemed to be totally completed and Timberlake never offered any secure transfer options when we sent member information. Major problems with event registration impacted our attendee numbers and jeopardized venue agreements due to the system not respecting workshop caps.

    Pros

    Variety of web templates.

    Cons

    Poor even registration support, back and forth support responses, renewal alerts only allow plain text no personalized formatting for our members, and inconsistent cross browser/device experience.

    Review Source: Capterra

    Response: Naylor Association Solutions, Naylor Association Solutions

    June 2016

    Michael, we're sorry for the rocky experience you had with the event system. Since your event ended, we have addressed the max capacity issue and introduced several other under-the-hood enhancements to further improve the stability of the system. If there are support issues that are more complex than can be easily handled using our support ticket process, please know that you can always call our support line to walk through the issues like the inconsistent cross browser/device experience you mentioned.

  • Kate from MD Library Association

    June 2016

    We have moved from a data base that we updated to one where the members update their own information

    Ease-of-use
    Quality
    Support

    We moved our library association records from a database system to Timberlake AMS Solutions about 18months ago. We had a rocky start (those Timberlake staff members are gone!), but now love that the members can update their records and register for programs on their own. We receive immediate responses from Timberlake staff that include solutions-and when we needed assistance with our annual conference (3 days, 64 sessions, 3 meals), they looked over our shoulders and make suggestions. We had a glitch with 600+ people registering for this conference; we got timed out of the system before reports could be completed. Timberlake solved this by writing us a separate report that spooled in about 15 seconds. Most replies are by email-which gives you a paper trail for their solution, but they will pick up the phone and call you if necessary.

    Review Source: Capterra

    Response: Naylor Association Solutions, Naylor Association Solutions

    June 2016

    Kate, thank you for the kind words. Our team is here for you 24/7 to assist you with your needs however possible.

  • Cade from ALFN

    May 2016

    The Single Best AMS in the Market, Both Times

    Ease-of-use
    Quality
    Support

    I've been a Timberlake client with two different associations and each time I personally led the staff side of our implementation process. The most remarkable aspect was that Timberlake was able to concierge our onboarding process and get us from contract to live within 7 short weeks. I spent one full day in the Timberlake offices near Washington, DC and our project manager sat with me and we literally hammered out the main set-up items in a marathon session of website development. They answered every question, provided work-arounds and solutions to each issue, and their expertise was pulled from the experiences of solving related issues for countless other associations. I can't tell you how beneficial it is to hear what others faced, how they solved it and how simple it was to say "Do mine like that!" You know you're getting the best service, the most effective solutions, and an incredible IT and Tech team behind your site when you choose Timberlake. If I had to choose an AMS for a third time, Timberlake has already won the business and I couldn't recommend another AMS in the marketplace today. We've moved from custom built solutions and other AMS' in the market and Timberlake as been the solution we needed both times. Thank you #TeamTimberlake!

    Review Source: Capterra

    Response: Naylor Association Solutions, Naylor Association Solutions

    June 2016

    Cade, we look forward to collaborating with you more in the future. Thank you for sharing your experience!

  • Elizabeth from ABPM

    April 2016

    It's scary to move, but I'm sure glad we did

    Ease-of-use
    Quality
    Support

    This is our association's third web site in the 16 years I've been with this organization. I was not involved in the build out of the first. I was heavily involved in the second (which was custom built for us and eventually started breaking for lack of updating...which we didn't understand we needed to do until it was too late). And I was heavily involved in this third Timberlake decision and build out. It took us a while to get the build started. Day-to-day association matters were more pressing and the Timberlake team was patient (though our contact kept changing because there were changes going on there as a result of the Naylor purchase). Finally, we buckled down and started learning how to build. The build itself was not all that intuitive and I relied heavily on our contact. Too late in the process we realized we could simply pay Timberlake for them to transfer the content to the site. Things would have gone much faster had we known that earlier, but I think Timberlake web development folks aren't trained in sales so I had to mention that we were thinking about hiring a third party before our Timberlake contact said "oh we can do that". Things went a lot faster after that and we were able to launch on schedule. One of our team members who'd been through multiple web site builds said they'd never seen a web launch go so smoothly. We've been thrilled with the robustness of the admin side of the site and, more importantly, our members are very happy with some of the new features were offering them via Timberlake. There are always improvements from our view, but the thing we're most excited about is the fact that the Timberlake team is actively listening as they plan module/feature improvements. Not only do they ask for feedback directly, but they also have a users group that meets monthly. Our new site has been up for 4 months now and I'm so pleased with how it works for our team and our members. We're looking forward to continuing to work and grow with Timberlake.

    Review Source: Capterra

    Response: Naylor Association Solutions, Naylor Association Solutions

    April 2016

    Elizabeth, we're pleased to hear that you and your members are happy with the new system. Thank you for the feedback about your implementation experience. I'm sorry the content transfer service was not offered to you earlier on in the process. We recently introduced a new "concierge" offering to our new clients to help with the lion's share of setup and content migration. We're always looking to improve so please continue to share your ideas in the user group or any other preferred method to reach out to us.

  • Enrique from Alfa Romeo Owners Club USA

    April 2016

    Membership Software 1 year recap

    Ease-of-use
    Quality
    Support

    We started working on our data conversion in April and went live with Timberlake's Membership Software in June 2015. We are extremely pleased with Timberlake. The Membership Software has a lot of options and flexibility. Not always a direct fit, but as power users, and with excellent Timberlake support, we've made all scenarios work (even complex domestic chapter set-ups and international fees). We also use the Events module for multi-day events with a variety of paid activities, for a variety of attendees, and it is working quite well. Currently working on establishing Forums and Store modules for our membership, which will replace in-house and third party software modules. The Support team (avaibale directly on the phone or via email) is a true joy. They are smart, polite and know the software they support very well. More so, every team member that we've encountered is able to grasp business sceanrios quickly. It takes very little time to get a question answered or dissect a problem. Questions, request for enhancements or estimates are addressed timely and issues are well tracked until resolved. Of course, as with all conversions, when data was first loaded into a new system and the actual functionality was excercised, we encountered processing a bit different from what was expected, and other challenges. This was addressed as we learned the functionality of the system better, and now are needs are very well taken care of. We are planning some custom enhancements to get to 100%. The Reporting and extract capabilities of the system are powerful and complete, but the reporting tools are better suited for power users and tech savy staff. (We use the Reporting module extensively.) An understanidg of database tables and logic is a huge plus to be able to unleash the power of the tools. Overall, this software and associated modules are very useful and fully capable of providing excellent service to our organization. Bottom line, we would enthusiatiscally recommend Timberlake's Membership Software.

    Review Source: Capterra

    Response: Naylor Association Solutions, Naylor Association Solutions

    April 2016

    Enrique, Thank you for you kind words about the client services team. We have shared your feedback with them. It's those kind of comments that keep them striving to consistently offer the level of service they provide.

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