[SENSITIVE CONTENT HIDDEN] and tge twin oaks support team in general is absolutely amazing. They are quick to respond and help whenever I need it.

The software makes it easy for us to add and remove options to our Point of Sale System and it does a great job of providing us with a detailed sales analysis weekly, monthly and annually. It also is great for time keeping reports.

Our Clock in scanner misfunctions often for employees who are trying to clock in with their badge. It also makes it difficult manually to clock in because the employees have to change their password so often that they forget it. The biggest complaint is the merchant card service charges. Please try to shop for a new company that doesn't charge as much for credit card transactions.

We love them.

From the beginning when we began extracting our data to the first monthly draft the Twin Oaks team was there guiding and assisting to make the process a success. We love the ongoing support and accessibility when we have question or need assistance.

At this time I don’t think we have any cons. The software is meeting our needs. We do like that they are always looking for ways to improve.

The folks at Twin Oaks are all really great folks. The reps are helpful, the tech guys know their stuff, and the trainers are very well versed. We have the desktop version, which I am told is a very stripped-down version of their online version. We got the desktop version as we are not a large entity and wanted to try and maintain some control over our accounting and member management. It has turned out to be difficult to the point of us slowly turning over one function and another to them. The software is not intuitive or easy on the eye or to follow. The manuals are huge and difficult to follow, and some places don't seem to give correct directions. The software does just about anything you could want it to, but figuring out how to do it is as difficult as doing it once you do find out. That is not true for every function, but is for too many. The enterprise company has really nice rates, but is a pain to try to get through to someone if you have a problem. They are available for free training over the phone that you schedule with them. What is hard is getting that training for yourself or your personnel when you have to be using your computers on the job and can't tie them up to train.

Great personnel. Fair and upfront pricing. Office hours are generous, and a 24/7 line is made available for tech emergencies. Knowledgeable techs. A couple personnel are experience with Quick Books, so are great help if you have to transmit things to QB.

Interface is not intuitive or easy to use. If you are not in their area, you must get training over the phone and remote computer, which can be difficult to schedule for employees. Manual is huge, hard to follow and sometimes inaccurate. Customizing modules or pages is mostly impossible, so you are often stuck with a bunch of stuff/clutter on a page that you don't use or need.

In June of this year our fitness center migrated from the Twin Oaks Version 6 software to the new ADVANTAGE online system. What impressed me the most was the advance preparation and relatively seamless transition. We were able to customize our software to our industry and have been able to "tweak" it as we go. We have been able to customize reports to increase our sales by utilizing the sales breakdowns and targeting our advertising accordingly. Sales and Client Relations staff are readily available to answer any concerns or assist with formatting new reports or other requests as they occur.

Integrating with the new software was relatively seamless. As I stated we had an older Twin Oaks software product already in use. However, the change over occurred the end of June (Pandemic time) so we had trained our Front Desk staff and then there was constant change of personnel. Business was slower during this timeframe so there was not the normal frequency of using the system so the staff was constantly entering sales incorrectly (despite a handy "how-to" manual). I found I was spending a large portion of time correcting entries. This however may be more of a "pandemic" situation. The only other item to mention would be that I was used to the reports which were available on our older release and not on the Advantage system. However, the client relations staff (particularly [SENSITIVE CONTENT HIDDEN]) were always available to assist me in creating /customizing the reports I needed.

This is a robust software and a lot to learn. Support team is very helpful.

Secure and robust management of members. We have bern using the software and one of its earliest customers. New updates are keeping with the times.

Could use more accounting integration to accounting software.

It is very basic and might be something for a small gym definitely doesn't work well with bigger gyms.

I liked the layout of the software. It was very easy to find most things. Response time from Twin Oaks was typically pretty quick.

I don't like that it is hard to use a calendar on their software and that you can not sync their calendar to your phone. We literally had to use 3 different calendars to keep track of appointments. Billing was a hassle. We would have members not bill and some bill. Others would put in cancelationsand still get billed. I also don't like how once a member is created its almost impossible to delete them or merge them with a different account. Also when we switched from softwares we ended up finding out that twinoaks wasn't even redeeming sessions for the trainers so we had clients with 120 sessions when they should've only had like 20. It was a mess.

Over all the experience I have had with them has been great. The transition from desktop to online was a breeze, and the staff has been very helpful with all of my questions and training of my staff on the new software.

I love the New App and the online access. We have used Twin Oaks for several years and the online system is much more user friendly!!! We are very happy so far with what they are doing!!!

The only thing I dislike about the new software is when down loading the app, on iPhone it is a little confusing, but I think that is an iPhone thing because it is super simple with an android.

Positive. Staff is willing to help when needed and provide solutions.

We use Twin Oaks for membership in our church recreation center, which uses paid memberships for members and non-members. The Twin Oaks software has the flexibility to handle a number of different customer categories, a strong accounting feature and numerous ways to retain members. The response from Twin Oaks customer support is very good as well.

Renewing memberships before a member's expiration date can be confusing as well as shufflinf between different types of payments.

Our club has used Twin Oaks for 6+ years and are very happy with our experience. Tech support is available 24 hours with a call back feature, Carole in sales is amazing and so are most everyone I have worked with! Their historical tracking and business features make it possible to run our business the way we need to!

The sales and membership tracking make keeping up with our sales and growth super easy! The pricing has never changed or gone up at all, which is nice to know that that is set and not something we have to be concerned about.

Until you learn the software, it does not appear to be the most user friendly.

It simply allows our club to operate in a simple and effective manner. It provides the feedback and report metrics we need to improve our business.

A club like ours needs the services this kind of software offers.The staff has always been kind and knowledgeable even when dealing with a novice like me. I have turned down a great many software marketing companies who call upon us promising the world of services. Simply put no reason to change horses with yours has no bad habits as does whatever task you ask.

It has been very good for us and the addition of Twin Oaks handling our credit card processing has been very smooth.

The software is easy to use and train new employees on.

The reports are very frustrating as the instructions are not clear and selection criteria is extremely confusing. It is frustrating to run reports and not obtain report data that is consistent.

I love have a sign person to your club. Not called a 1800 number and get a redon call person that does not know your club.

the software Easy to use. Love the customer service

cant take/make payment on any device. Return of EFT Members can't see it or make a payment into the club post it on the 8th.

It’s an all In one system, I can pull reports of cancelations, sign ups club usage etc etc. Has a very good memo system for our members and is easy to navigate and use.

After a system update there has been a lot of new bugs, the support team has been hard at work fixing them though

Loved the technical support team. Very helpful. Called back right away.

Ease of use, functionality, pricing, customer support

At this time there were no features that were mising

Our Club has been using Twin Oaks software for 20+ years. The software is very easy to use, versatile and comprehensive. Twin Oaks entire staff, including customer service/support staff is by far the best!

Ease of use. Customer service.

None.

Software is reliable. Support is responsive. Software is simple and easy to use and implement.

Remote access as an admin. Ease of use and training of new employees. Support access is quick and efficient.

Submitting the draft manually. Automatic ability to remove bad billing from the draft after returns occur.

I love when I can get walked through a problem. It's much easier and easy to remember. problems are always fixed right away. The staff is very friendly and patient. I often talk to Denise Smith. She has become my phone buddy, She is very helpful and make sure I understand the process. Love the service.

It's easy and great

Somethings aren't that easy to Edit or delete.

Collection Efforts

Ease of Use Sales package set up with timer reporting functionality remote desktop capability color schemes

Slow at times Unexpected errors or glitches at least once per week Random color scheme change sometimes when logging in

Using it for 20+ years in full entirety, all aspects. Support & service are outstanding and all billing functionality, Online components, and club management needs are fully met.

Twin Oaks has delivered on streamlining our member management. Their support staff is stellar. I highly recommend Twin Oaks!