Upper Hand
About Upper Hand
Upper Hand Pricing
One plan, everything included. $95/m for annual billing (30% discount) or $135 for monthly billing.
Starting price:
$75.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Upper Hand
1 - 5 of 109 Reviews
Peter
Sports, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Love this software.
The set up was process was well executed. The customer service was fantastic after the set up.
PROSThe Service and response is fantastic. The people I worked with are courteous and patient. I love working with them and it is nice to know that they are there when we need them.
CONSSigning up a new client could be a little easier
Reason for choosing Upper Hand
Great service!
Reasons for switching to Upper Hand
Opened new business and wanted an easier system then what I had used previously.
Vendor Response
Hi Peter, Thank you so much for taking the time to leave a review! We are thrilled to hear that your switch from Mindbody has been a good one, and that you've had such a positive experience with our team as you've been onboarded onto the software. We're looking forward to watching your business grow! We also appreciate your feedback on how we can continue to improve our platform to give you and your clients a better experience. We have taken your feedback to our product team! Thank you again for the kind words, and hope you have a great day! CK
Replied August 2022
CHRIS
Sports, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Great Support, Developing Product
We have a facility with multiple zones, with different thigns going on in them depending on the day , and even hour. The software helps us keep everything staffed, organized, and paid.
PROSWe like how easily we can add and change things and how it tailors well to our use case. The team is also very responsive and the software continues to improve.
CONSReporting needs to be stronger and more actionable.
Reasons for switching to Upper Hand
Mindbody was expensive and unable to respond to our support requests in a timely, effective fashion. It was also not as nimble as UH.
Vendor Response
Hi Chris, Thank you so much for taking time to write a review. We're excited to hear your positive feedback that our software has been great for your use case and easy to use! We hope you find that our updated reporting features within the UP Financial Suite add value to your business. Thanks again and have a great day!
Replied November 2020
Brandon
Sports, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed February 2020
Regretting Leaving MindBody
The ability to create a unique platform specific to our business needs. Merchant fee for credit card transactions is favorable as well.
CONSAt our business we are constantly booking clients. We have a mix of repeat and new customers but for the most part we know when we’re seeing clients and classes. The fact that we still cannot make recurring events possible is ridiculous. I should not have to time out of each day to book a client, whom I have had at the same time and date for over 6 months, over and over again. It’s been promised for Q1 for 2020 but that was after Q3 and Q4 of 2019 fell through so we will see. The mobile app continues to either crash or run extremely slow regardless of cell service or WiFi connectivity. Its a coin flip whether I’ll be able to complete a purchase or book an event with out the window dropping. The desktop version is better but we’re not in front desk all day. Functionality seems so circuitous to perform simple tasks like deleting or rescheduling events. I have to find the three vertical dots on one side of the screen then the window populates on the other side to do quick pay or reschedule. If I want to delete I have to search for the specific client rather than doing it through the calendar view where I can actually see the event I’m deleting/rescheduling in the context of my day. In order to reschedule I have click view session then find three vert dots. View event doesn’t seem to do anything. Now imagine trying to train employees who don’t have the knowledge of this platform on how to use this.
Reasons for switching to Upper Hand
Not sure but might be regretting it.
Vendor Response
Hi Brandon, Thank you for your candid feedback. We are glad you have had a positive experience with our customer support teams, but are sorry to hear some of the functionality has not met your expectations. We appreciate your feedback on how we can continue to improve our product. Thank you, and have a great day!
Replied December 2020
Shanel
Sports, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2020
Upper Hand for facility owners
The pricing is steep in comparison to the features.
PROSI love the ease of setting up programs and clinics. The software is great for creating clinics with easy to understand prompts.
CONSThe software features are not robust enough to manage a facility. The reporting function lacks features to easily capture daily sales. The mobile reports feature doesn't exist. The software is great for clinics but cumbersome for recurring classes and front desk check in.
Reasons for switching to Upper Hand
I wanted an easy to use software for our clients
Vendor Response
Hi Shanel, Thank you so much for your review. We are glad to hear that setting up your programs and clinics is easy, and ease of use for your clients has been improved. We appreciate your feedback on how we can continue to improve to better serve your needs. Have a great day!
Replied December 2020
Donny
Sports, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Thanks UH
Excellent, super easy to easy and intuitive..great people at UH
PROSEase of use, great customer service, easy for customers and super Intuitive.
CONSFunctionality could be boosted for our industry, a few work around a here and there.
Reason for choosing Upper Hand
Best value for pricing and functuonality
Reasons for switching to Upper Hand
Wanted a program that did all of our sports needs.
Vendor Response
Hey Donny! Thanks so much for taking the time to write this review. We're thrilled to hear that you appreciate the customer service and find it easy for your customers to use. However, we're sorry to hear that the functionality could be boosted for your industry, and we'd like to learn more about the specifics that could be improved for your use case(s)! I've shared for your feedback with our team and they will be reaching out in hopes of scheduling a product feedback call. Thank you again for your candid feedback and have a great day!
Replied February 2020
