All Vagaro Reviews
1-25 of 3,112 Reviews
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Christie
1 employee
Used more than 2 years
OVERALL RATING:
4
Reviewed March 2021
Makes My Business & Life Scheduling Much Easier
Axel
Verified reviewer
Automotive, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
It's great but unnecessary
It's awesome really really awesome but like I said is not necessary for small companys, maybe if you grow up in the future it is a better idea. Is your decision.
PROSIt's a good option for organize all the company schedule, there are so many functions for all, anyone can use this and is not necessary to know about this software, is so intuitive.
CONSI really thing that is unnecessary beacuse you can do a lot of this things in other app for free, but some functions are only in this app that made it better. If you don't have the money for pay this, I really recommend use your phone calendar or something like that.
Reason for choosing Vagaro
free
Reasons for switching to Vagaro
It's free
Vendor Response
Hello Axel. We appreciate the review. We'll definitely take your feedback into consideration.
Replied August 2022
Anonymous
2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
Vagaro
No free trial: Unlike many competitors, Vagaro does not offer a free trial, which can make it more difficult to decide if the platform is right for your business without spending money on it first.Limitations in customer management: Vagaro has limitations in customer management, such as lacking the ability to edit customer profiles and set a customer's sign-up status.
PROSEasy booking and payment: Vagaro makes it easy for customers to book and pay for appointments online, ensuring a seamless experience.Efficient management: Vagaro allows businesses to manage their schedules, staff, client data and payments in one central location, streamlining the entire process.Marketing tools: Vagaro offers built-in marketing tools that businesses can use to attract and retain customers, such as email marketing, promotions and social media integration.Mobility: Vagaro is a cloud-based platform, which means it can be used on any device with Internet access. This allows businesses to manage their business from any location.
CONSHigh costs: Vagaro charges for various features and services, and the total cost can add up quickly, especially for small businesses with limited budgets.Learning curve: The platform may take some time to learn and understand, especially if you are not familiar with similar software solutions. It may take some time to master all of Vagaro's features.Limited integration capabilities: Vagaro has limited integration capabilities with other software solutions, meaning it may not be compatible with some other software you use.No ability to search for specific customers: It is not possible to search for specific customers within the Vagaro platform, which may make it more difficult to contact customers for marketing purposes or generate reports based on specific customers.Lack of reporting features: Vagaro offers limited reporting and analysis features, which can make it more difficult to gain key business insights and track your company's performance.
Vendor Response
Hello, Vagaro offers a 30 day free trial, you can easily sign up for this at https://www.vagaro.com/pro You also have the ability to edit customer information, you can find how here: https://support.vagaro.com/hc/en-us/articles/212228518-Edit-a-Customer-Profile-Web-Version If at any time you have questions on how to use the software we have a support team available 24/7 at no cost to you! You can contact them anytime at 9254641932 or at vagaro.com/pro/contact
Replied March 2023
Álvaro
Transportation/Trucking/Railroad, 10,000+ employees
Used monthly for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2023
Streamlining business operations for service-based industries.
It is a good all-in-one software for service-based industries. It has streamlined our business operations and saved us a lot of time and effort.
PROSIt is an all-in-one business management software designed for service-based industries. The platform is easy to use and has a range of features, including appointment scheduling, client management, inventory tracking, marketing, and payment processing.
CONSWhile Vagaro is an excellent software for small and medium-sized businesses, it may not be suitable for larger enterprises with more complex business needs.
Mohammad
Computer Software, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
Vagaro is the market place for the services you look for.
One of the great market places I have seen and dealt with. The support is really great when you have a complain.
PROSLots of services are available in one place, the options are great, cost is very low, you get lots of discounts, interfaces are great.
CONSYou might experience slowness in Vagaro at times and this is not due to internet. it could be because of the servers but this is rate to happen.
Reason for choosing Vagaro
Both systems did not have the requirements, not easy to learn how to go around, calendars do not sync. easily.
Reasons for switching to Vagaro
Vagaro membership cost is much better, the support is better and it has more services.
Sharmin
Food Production, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
A Comprehensive Business Management Solution
Overall, Vagaro is an excellent business management solution that's well-suited for small and medium-sized businesses. While there are some limitations, its comprehensive features and user-friendly interface make it a great choice for those looking to streamline their operations and improve their customer experience.
PROSComprehensive features: Vagaro offers a wide range of features that make managing your business easier. From appointment scheduling and payment processing to marketing and customer management, it's a one-stop-shop for all your business needs.User-friendly interface: The platform is easy to navigate and use, even for those who aren't tech-savvy. The interface is intuitive and straightforward, and it's easy to find what you're looking for.Excellent customer support: Vagaro's customer support is exceptional. They're quick to respond to inquiries, and they go above and beyond to ensure that any issues are resolved promptly.Customizable: The platform is highly customizable, allowing you to tailor it to your business's unique needs. You can create your own custom services, pricing, and promotions.
CONSLimited reporting capabilities: Vagaro's reporting capabilities are limited compared to some of its competitors. While it provides basic reports, it doesn't offer the same level of depth and customization as some other solutions.Some features are only available with premium subscription: While Vagaro offers a lot of features, some of them are only available with its premium subscription. This can be a bit frustrating if you're on a tight budget.Mobile app limitations: While the mobile app is convenient, it's not as robust as the desktop version. Some features are only available on the desktop version, which can be limiting if you're managing your business on-the-go.
Tynne
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2016
Customer Service Knows Me Well!
We've been using Vagaro since opening in Feb 2015 and we've seen many changes and updates and 99% of them have been fabulous. The development team is pretty receptive to new ideas and I see requests that we've made become a "new feature" many times so I know they are listening to the needs of their customer. Customer Service Chat knows me well... even though I wonder if they do a quick game of "Rock...Paper....Scissors" when they see me pop up on chat they're always happy to answer a question and walk us through something. :) The software itself is very user friendly and most of our clients say that the online booking features are fast and easy! I have no doubt that Vagaro will get better as they grow more customers. I'm sure for the independent service provider the core needs are 100% met. As larger salons join Vagaro the features that bigger salon/spas need and want will be added. Thanks Team Vagaro for a great booking/business software! ~Tyne & Team Zoi'A Spa & Salon
PROSEasy to use for both Staff and Online Booking for Clients. Staff loves the App to keep an eye on booking. Marketing tools are a good business driver. Business reports are getting better with every update. Online tutorials are great for new staff learning system. Online chat option is AWESOME! Customer Service is A+
CONS-Cancelation/ Waiting List needs to be better- it's currently not useable for the large number of requests we have for a cancelation list. -We've had some retail snafu's but those are getting better as well. -Marketing promos could use a "retail" option. -Checkout could have some updated options like a "hold in cart" so if you have to interrupt a sale you don't lose everything you put in checkout screen.
Jendi
Consumer Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Work Life Balance
I'm most pleased with the recent changes of "Add-ons". It has definitely helped me with offering up-sales to a service ticket.
PROSI like how I am able to schedule personal appointments and integrate my personal life into my work calendar. It helps me see everything together.
CONSIt's sometimes difficult to find settings or reports within the options. You can sometimes get lost.
Reason for choosing Vagaro
advice from fellow stylists.
Jonathan
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
3years+ user and loving vagary.
I love how they regularly update with new features. I also bought the double screen computer and gives the front desk an upscale look.
CONSUnfortunately the one thing I don't like is that they still charge u a chargeback fee of $20 even if chargeback are resolved with customer directly
Nikola
Sports, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Vagaro Review : Great Way to Manage your Appointments and Scheduling
Overall, it's a user-friendly app that helps businesses manage their operations and it provides you with videos on how to set things up which is very appreciated.It makes financial tracking and break downs simple and helps the busiess run smoothly.
PROSThe thing that I really enjoy about Vagaro is that its very user friendly.It's easy to set up and navigate.The customer service is good and responds fast. It's a great software for busy people who run their businesses.The marketing and Promotion tools are very useful as businesses may be able to gain more new customers.
CONSVagaro's advantages outweigh the disadvantages but I have to admit that the pricing may ba a little more expensive than other options.Vagaro offers a lot of features but some of them are only available with a Premium Subscription which could be frustrating for users on a budget.I would also appreciate more if all the desktop features were available on the phone since it can be a little limiting when you manage your business on the go.
Anonymous
51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed March 2023
Quick and Easy to Use
When all classes went remote during COVID, I was easily able to book my online classes and get the zoom link to attend. Easy and straight forward to use.
PROSVagaro made it easy to see what classes were scheduled each day on different weeks and to easily add them to my cart to check out. I also love the feature of adding it directly to my iCalendar after I booked so I didn't have to do it manually or forget.
CONSThe ability to add multiple week's worth of classes to my cart never really worked for me. Not sure if that was a bug in the software or if my provider didn't allow it. Not a big deal breaker to me.
Katrina
Cosmetics, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed January 2020
Part time gal
The financial tracking and break downs are very simple and easy.
PROSI really love that with this software, everything is pretty much in one place. The POS is relatively easy to use and I havent had many issues at all. The customization adds a nice flair as well.
CONSThere are only TWO things that come to mind. 1. I wish I could set certain days through out the month and not necessarily certain weekly hours. I am a part time worker and I work a random three days every week. My clients are not allowed to book through the online part because I cant pick the days I will be available without it being a reoccurring weekly schedule. If it is, I havent figured it out and would love to know how to do so! 2. Fridays/ weekends it takes FOREVER to get my transfer into my bank. Its very frustrating at times due to the fact that I am a very small business and don't have large transactions frequently.
Reason for choosing Vagaro
My coworker uses it and she told me that it made doing her taxes easier to accomplish without the stress and that is right up my ally!
Reasons for switching to Vagaro
I used the old pen & paper style schedule book and always found myself telling people that I didnt have my appointment book on me. Now I always do because its right on my phone and has been very convenient for my business and has helped it grow.
Caitlyn
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed May 2020
Recommend
Vagaro helps me organize all of my forms, treatment notes, and private yoga notes all in one safe place.
PROSI use this software to manage my yoga and massage business. It is a very affordable option that offers the same features as other software for less than half the price. I've turned several friends on to this software and they all agree it is easy to use and easy on the wallet.
CONSMost of my qualms with this software have been updated and fixed! They are constantly adding to the capabilities.
Reasons for switching to Vagaro
Mindbody was incredibly pricey, not as user friendly according to staff, and doesn't have as many integration options.
Vendor Response
Hi Caitlyn, thank you so much for your feedback. We greatly appreciate that you took the time to share your experience with our Software. Thanks for being a Vagaro Business!
Replied June 2020
Sara
Consumer Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Great Booking System
It has over all been pretty great especially now that they give notice when updates are happening and the system goes down.
PROSThe Customer service has quick response and my customers find it user friendly
CONSWell first of all I know over 1000 stylist use this yet our industry is not listed in the pick an industry choice. So in case you don't know it is called the beauty industry, not cosmetics and not consumer services. Any how I do wish the reports were more streamlined some how I do feel like I always need to go to a different screen to find out different reports.
Reason for choosing Vagaro
Recommended by my salon coach [SENSITIVE CONTENT HIDDEN]
Reasons for switching to Vagaro
To include retail sales and better service options.
Vendor Response
Hi Sara, thank you for sharing your feedback. We appreciate it so much. We are grateful to have you as a Business on Vagaro!
Replied December 2020
Penny
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2019
Vagaro Fan
I have no complaints. Vagaro has done exactly what they claim to do and has proven to be very user friendly.
PROSCost affordable All the features that are available Easy to use Clients love the reminders that they can get
CONSI haven't found anything yet. Using the marketing tools can be challenging for a new comer, but for the most part I don't have anything to complain about.
Reason for choosing Vagaro
Cost, features and ease were the top reasons.
Reasons for switching to Vagaro
This product is more affordable and much more user friendly. The updates are all taken care of without additional costs and without down time to the program during regular business hours. So many features available without extra add-on costs. Vagaro has been a huge benefit to our business!
Michele
Individual & Family Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Vagaro at Take Two Salon
What I appreciate most is the great customer service. I also appreciate that the "request for a feature" is actively monitored and new features are constantly rolled out. I appreciate that we are able to speak to the same support reps consistantly vs calling a call center where you can get different reps on each call and often need to explain your issue from the beginning. And they are super friendly.
PROSVagaro iseasy to use, easy to train, and offers fair pricing.
CONSIf a client has a Vagaro profile but is new to my salon I have no choice but to accept their existing profile because you can not use the same email for a new profile. That should be an option as some clients may need a new profile for these services vs other service they obtain elsewhere
Reason for choosing Vagaro
Ease of use. We are a new salon, first time salon owner. This was our transition from an appoint book with manual entries. The training and support Vagaro provides is great.
Reasons for switching to Vagaro
At the time, Phorest has some things to work out being that their were difference between UK and US based salons. Also their pricing was much higher.
Vendor Response
Hi Michele, we just wanted to thank you for your kind feedback. We are so glad that you are enjoying the software, and thankful to have you as one of our Vagaro Businesses!
Replied May 2021
Tatiyana
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING: