Hey Chris! Thanks for leaving your awesome review. At WellnessLiving, we understand that your success is our success, and that business owners like yourself need your management software to work perfectly for and with your business, no matter where you are in the world. That is why we have put so much energy into creating the right solution with the right features for you, and making sure that everything always works exactly how you need to grow your business in the direction you want. Thanks again for your review and we look forward to helping you streamline your business even more in the coming months!

Replied January 2018

Hey Lacey, Thank you so much for your wonderful review! We're absolutely thrilled to hear about your fantastic experience with our club management software. We're thrilled that you made the switch to WellnessLiving from Mindbody. It's wonderful to know that you find value in our software, competitive pricing, and excellent customer service. We're committed to keeping our software feature-rich and user-friendly to meet all your business needs. From website management with our Presence service to our automated email marketing and Premium Achieve Client App, it's fantastic to know that you find these features valuable in managing your business effectively. Your feedback means a lot to us, and we're delighted that you find WellnessLiving to be the best club software you've used over the years. Knowing that we exceed your expectations in every category is a tremendous compliment, and we're committed to maintaining the highest standard of service. We truly value your input, and it's fantastic to hear that you appreciate how we actively seek and implement user feedback to make continuous improvements and upgrades to our features. Your satisfaction is our top priority, we're always eager to hear from users like you about how we can enhance our software to better serve your needs. We highly encourage you to take full advantage of our Community Forum, where you can share your ideas and suggestions for new features. Check out the link here: https://community.wellnessliving.com/page/home/. We understand that occasional issues may arise, but rest assured, our support team is dedicated to resolving them promptly and effectively. Your patience and understanding are greatly appreciated as we work to provide you with the best experience. If you have any more questions or concerns, please don't hesitate to reach out at support@wellnessliving.com. You can also visit our Knowledge Base for even more guidance on specific features at: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Once again, thank you for choosing WellnessLiving, and we're honored to be a part of your business journey. We look forward to continuing to provide you with top-notch service and support. Best regards, Crystal W. (Customer Advocate)

Replied October 2023

Hi Sheila, Thank you for sharing your feedback with us, and we truly appreciate your honesty. We're here to assist and ensure your experience with WellnessLiving is the best it can be. We understand that transitioning to a new software system can come with its challenges, and we're committed to addressing your concerns. It's our goal to make your experience as smooth and user-friendly as possible. We're sorry to hear about the challenges you faced during your onboarding process, and we truly appreciate your patience. To address your concerns effectively, I'm personally setting up a call between you and a senior member of our Customer Excellence Team. Expect them to reach out shortly. Their expertise will be dedicated to resolving all outstanding issues and ensuring a smoother experience moving forward. Your satisfaction is our top priority, and we hope to regain your trust and demonstrate the value of WellnessLiving to your business. While there is sometimes a learning curve as a new customer, rest assured, we provide everything you need to ensure you're set up properly and comfortable using our tools. Below I've included a link to our Knowledge Base, where we have step-by-step documentation on how to best use our software. https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ If you have any additional feedback or questions in the meantime, please don't hesitate to reach out by phone, email, or our Community Forum: https://community.wellnessliving.com/page/home/ Thank you for choosing WellnessLiving, and we look forward to working closely with you to enhance your experience for years to come. Warm regards, Curtis J. (Customer Advocate)

Replied September 2023

Hi Melissa, We truly appreciate your feedback about your experience with our platform. The fact that you find our scheduling tool user-friendly and intuitive is fantastic. You're absolutely right; we've designed it to offer multiple ways to view the schedule, making it convenient for both you and your team. Regarding your desire to offer hybrid classes (in-person and virtual) under the same class, I'm excited to share that you can achieve this with our FitLIVE and FitVID on Demand integration. FitLIVE allows you to livestream and record classes, while FitVID on Demand lets you create a video library of your classes for clients. This way, you can effortlessly combine in-person and virtual classes under the same class name, providing the ultimate flexibility for your clients. To set up hybrid classes that combine in-person and virtual sessions under the same class name, our Customer Solutions team is ready to assist you. You can reach out to them at support@wellnessliving.com to get the guidance you need and streamline the process of offering these classes. They will ensure you can maximize the benefits of our versatile scheduling system. Additionally, if you ever have more questions or need to explore any other features within our platform, remember that we have a wealth of resources available to you in our Knowledge Base and Community Forum. These platforms are filled with useful information to help answer any additional questions you might have about our software. I've included the links for each platform below. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Once again, thank you for choosing us, Melissa. We're looking forward to many more successful years of partnership with you. Warm regards, James J. (Customer Advocate)

Replied October 2023

Jennifer, thank you for taking the time to share your experience with WellnessLiving. We're thrilled to hear that you find our platform superior to other options, especially in comparison to Mindbody. We're elated that you found our onboarding process to be superior to your previous experience with Mindbody. Ensuring you're comfortable with the software is a top priority for us, and we aim to provide a smooth transition. In addition, it's wonderful to hear that your employees find WellnessLiving intuitive and user-friendly, which is essential for a seamless transition. We're committed to providing a solution that's easy to adapt to, even without extensive training. What's more, we're delighted to know that our seamless Zoom integration, FitLIVE, which seamlessly combines live streaming and class recording, is clearly serving your studio well. However, we do understand that managing both virtual and in-person classes can present unique challenges, and we appreciate your feedback on this. We're constantly working to enhance our platform, so your input is invaluable in helping us improve. For any adjustments or assistance, please don't hesitate to reach out to our Customer Solutions Team, who are ready to support you with any questions or concerns you may have at support@wellnessliving.com. Jennifer, please don't hesitate to dive into our Knowledge Base, a valuable resource to learn more about FitLIVE and our many other features. Plus, our Community Forum allows for collaborative problem-solving and an opportunity to discover how others have implemented the software in their business. I've included the links for each platform below. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Thank you for choosing WellnessLiving, and we're here to support your yoga studio every step of the way. We look forward to continuing to provide you with excellent service and solutions to meet your needs. Warm regards, Katie R. (Customer Advocate)

Replied October 2023

Hey Keysan, Thank you for sharing your positive experience with WellnessLiving. We greatly appreciate your support, and we're thrilled to hear how our software has positively impacted your wellness business! It's fantastic to hear that WellnessLiving has transformed the way you manage your wellness business, making your operations smoother and more efficient. Our intuitive interface and comprehensive features are designed to do just that, and we're honored to be your trusted partner in achieving your business goals. We love knowing that you find our software streamlined and effective, making it effortless for you to manage client profiles, appointments, and purchase history. We understand the importance of real-time billing and payment processing, and we're pleased to provide you with the tools to generate invoices, track payments, and set up recurring billing with ease. Simplifying these processes is a significant part of what we do to help businesses thrive. We're delighted to have you as part of our community of over 6,500 business owners who trust WellnessLiving. We're dedicated to providing an affordable, reliable, and user-friendly solution that includes all the tools and mobile apps you need to attract, convert, and retain more clients. We understand the importance of offering a comprehensive platform that empowers your business to thrive. Kaysan, your feedback about dedicated account managers is valuable to us. While we don't assign dedicated account managers to individual clients, our Customer Solutions Team is always here to assist you. We're committed to building strong client-customer relationships by providing exceptional support and assistance whenever you need it. Please don't hesitate to reach out to us at support@wellnessliving.com if you have any questions or need assistance with anything. Your success is our top priority. Once again, thank you for choosing WellnessLiving, and we look forward to continuing to support your wellness business. If you ever have more feedback, questions, or need assistance in the future, please don't hesitate to check out our community-driven platforms. We're here to help you succeed! Here are the links below. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Warm regards, Anthony W. (Customer Advocate)

Replied October 2023

Hi Anna, Thank you for taking the time to share your feedback. We're thrilled to hear about your positive experience with our software and customer service! We take pride in providing software that helps businesses thrive, and it's fantastic to know that you appreciate our regular updates and new functions designed to support your business's growth. Remember, we encourage users to share their feedback and ideas on our Community Forum: https://community.wellnessliving.com/page/home/. Your input helps shape the future of our software, ensuring it meets your evolving needs. We're delighted that you've found value in switching to WellnessLiving from Mindbody. We believe in offering not only great software but also exceptional customer service. Our team is committed to providing the best possible support and ensuring that our clients receive the assistance they need. But we do understand that software, like any technology, may occasionally encounter glitches. Rest assured, our dedicated team is always working diligently to address any issues promptly and ensure a smooth experience for our users. If you have any more questions or concerns, please don't hesitate to reach out at support@wellnessliving.com. You can also visit our Knowledge Base for even more guidance on specific features at: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Once again, thank you for choosing WellnessLiving as your business management solution. We're here to support your success and look forward to being part of your journey as you continue to grow and thrive. Best regards, Jeremy I. (Customer Advocate)

Replied October 2023

Hey Kelly, We're all about customer feedback and then taking that information to continuously improve in any way we can. We're doing it with our support team, we're doing it with our pricing plans and we're doing it with our software. We get requests from customers all the time, "why don't you add __ feature", or "I'd love it if you could integrate with __ platform", and then we build those features, which we release in our updates every few months. The impact can be amazing because even a simple enhancement to save a few clicks on one page can, over time, save staff hours of admin work, it helps your business and it also helps us be a better platform. We're sorry to hear that your experience wasn't positive when you were closing your account. It is our policy to require a phone call when you request an early account closure prior to the end on a 12-month plan, although I am glad to see that after speaking with our agent you were able to close your account on the timeframe you had in mind and without fee. We're sad to see you go but we hope you can find the right software for your business. Sarah M. (Customer Advocate)

Replied May 2023

Hi there, We are so sorry to hear about the frustration you've been experiencing with our software. As you know, your business is unique and you have your own style of doing things. We recognize that every business owner operates differently and that is why we've created several ways to accomplish the same goals within the software. That's where our support team is there for you to ensure the software and your business are both performing at their best. We didn't get your name or any other details, otherwise we would have reached out to you right away. Please contact us immediately so we can help. Thank you for your feedback and let's work through this together. We want to make this right! - David R. (WellnessLiving Customer Advocate)

Replied April 2020

Hey Jennifer, Thank you for taking the time to share your thoughts about WellnessLiving. We're absolutely delighted that you made the switch to our software and that it's serving as a great business tool for your company! At WellnessLiving, we're constantly improving our all-in-one solution with the goal of providing more value and reliability for our customers to help manage and grow your business. From online booking and automated marketing tools to our White Label Achieve Client App and predictive reports, we have everything you need to attract, convert, and retain more clients. We understand that transitioning to a new platform can sometimes feel overwhelming, but we're here to make the process as smooth as possible. Our goal is to ensure you get the most out of our software, so don't hesitate to explore our community-driven resources, like our Knowledge Base and Community Forum, for any inquiries or concerns you may have. I've included the links for each platform below for your reference. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Should you ever encounter any issues or simply have questions, our dedicated Customer Solutions Team is just an email away at support@wellnessliving.com. We're committed to providing the assistance you need. Thank you once again for choosing WellnessLiving. Your success is our priority, and we look forward to continuing to support your business. Best regards, Logan M. (Customer Advocate)

Replied October 2023

Hi Joyce, Thank you so much for sharing your thoughts and feedback about WellnessLiving. We greatly appreciate your input and are thrilled to hear about your positive experiences with our platform. It's fantastic to know that online registration for your clients is working seamlessly. We understand how crucial this feature is, especially in today's digital age, and we're committed to providing a user-friendly experience for both businesses and clients. We also appreciate your kind words about our Customer Service Team. We take pride in our proactive and responsive support, and it's wonderful to hear that they played a vital role in helping you during your transition to WellnessLiving. Rest assured that we're here to assist you every step of the way, ensuring that administrative changes are as smooth as possible. We value your feedback about annual merchant fees, and we want to provide some clarity on their purpose. These fees are an essential part of maintaining and securing your Gateway account, ensuring that your payment processing runs smoothly and securely throughout the year. Our aim is to provide transparent pricing that accommodates businesses of all sizes, and your input is essential in helping us continually refine our offerings. In addition, Joyce, your feedback about tracking class or session allotments, I'd like to clarify that our system is designed to automate this process. It tracks the allotment the client is assigned (e.g., 8 classes per month), monitors the client's usage of that allotment, and either prevents or allows further booking based on how many classes they have left. Additionally, we have automated notifications tied to this feature to keep both businesses and clients informed. If you have any questions or need assistance with your merchant processing fees or setting up this automated system, please contact our Customer Solutions Team at support@wellnessliving.com. They would be more than happy to walk you through the setup and ensure that you are fully utilizing the platform's capabilities. Joyce, thank you for choosing WellnessLiving as your business management solution. We're committed to delivering value, flexibility, and user-friendly tools to support your business's success. Remember, if you ever have more suggestions, questions, or need further assistance, please don't hesitate to reach out by email or phone. We're here to help you thrive 24/7! Warm regards, Gregory G. (Customer Advocate)

Replied September 2023

Wow, thanks for the great review Mark! WellnessLiving is built to do everything Mindbody can do, but at a much more affordable price. It's amazing that you made the switch after 10 years on that platform, I can't image how nerve-racking software it must've been at first but I'm glad that our onboarding team was able to help make your move a success and that you are now saving money with WellnessLiving. It's awesome to hear that you're using rewards, that's a huge part of any business nowadays as the power of incentives is one of the most powerful tools to keep clients coming back to your business. At Mindbody they like to charge an add-on fee for that, but fortunately rewards is one of many features already included in your plan, at no additional cost. WellnessLiving was founded on a respect for you - our customer - and we recognize that our sole purpose is on supporting your business. Thank you for choosing WellnessLiving! Jack T. (Customer Advocate)

Replied August 2022

Hi Stella, Thanks for taking the time to write us a review! We are immensely grateful for being the software you've chosen to run your business, and we know that we succeed only so long as we continue to offer you the best value out there. At WellnessLiving we support businesses of all sizes, ranging from small one-person studios to multi-location franchises which is why it's so important for us to keep investing in the highest level of customer service. We get customers switching over from Mindbody every day, and many of the stories are the same - the transition was simple, the software is much easier to use, and the customer service is worlds apart! Please give us a shout on the Community Forum or contact us in support and we should certainly be able to help you with removing old payment options. Again, thank you for your great review, and remember, we're in this together and looking forward to helping your business thrive! Jayden A. (Customer Advocate)

Replied November 2021

Hi Michael! Thanks so much for leaving your awesome review. At WellnessLiving, we know that customers like you need to be able to find everything you need in one place, whether you are booking assets, making a sale, reviewing reports, or anything else. That is why we work so hard to fulfill your every desire. We are so happy to hear that you have finally found a home with us and are proud to be your ally in business!

Replied December 2017

Hey Terry, Thank you so much for taking the time to share your thoughts with us. We truly appreciate your feedback and are thrilled to hear about your experience with WellnessLiving! Our platform is indeed built with businesses like Epic Yoga and Fitness in mind, and we're delighted to hear that you find it versatile, easy to use, and always growing with new features. Your success is incredibly important to us, and we're dedicated to continuously improving and expanding our offerings. We understand your sentiments about the upvoting process on our Community Forum. While it might seem like an extra step, it's a way for us to prioritize enhancements that matter most to our valued users. The Community Forum is an amazing platform where business owners like you can connect, share insights, and shape the future of our software. It's all about supporting each other and making the most of our tools. Here's the exciting part – your engagement in our community comes with rewards! Every time you request or upvote a new feature or enhancement, you're automatically entered in a draw to win a $25 rebate check that will be deposited directly to your business's bank account. We want to assure you that your feedback doesn't go unnoticed, and it's a vital part of how we continue to evolve. So please feel free to reach out to us anytime at support@wellnessliving.com if you have questions, ideas, or if you need any assistance. Once again, thank you for choosing WellnessLiving. We're here to help you grow and succeed, and we look forward to being part of your journey. Warm regards, Jayson M. (Customer Advocate)

Replied October 2023

Hey Roy, Thank you for the kind words. WellnessLiving is the perfect all-in-one solution for yoga studios. Manage the client schedule, process membership auto-payments, do your marketing and much more, all in one platform. And you have 24/7 support for whenever there's a question or if you'd like assistance with the software. There are some decent alternative tools out there and they tend to do one or two things well but they come with tradeoffs - for instance you get scheduling but no payment system, or you have a payment system and store but no client management tool. If you're a single instructor doing just one or two sessions a week on your own and all you need is a single, basic scheduling tool for your site then there are probably free solutions that'll fit your needs perfectly. Conversely, if you're running a growing yoga studio, an all-in-one solution is the way to go. For one thing, in most cases you're actually saving money compared to price of eight separate tools you might use for scheduling, payments, client management, reports, marketing - you name it. Surprisingly, it's also easier to use - for staff and for clients. Let's say you have a client who wants to reschedule and you need to substitute the staff member, but your scheduling tool doesn't have that feature so you need to cancel and re-do everything in your separate payments system. That might take an additional 10 min of your time, and then the client also calls you to ask about email your email/marketing system sent them about their "booking cancellation". WellnessLiving fully integrates all of these features into one system, and our interface was designed from the outset for ease-of-use. As mentioned, our support team is available to answer any question and even for walk-throughs if you'd like guidance or even recommendations on how to best use a certain feature in your business. Thanks again for the great review, and thank you for choosing WellnessLiving. Ian N. (Customer Advocate)

Replied September 2023