Not as advertised

In the beginning, we were assigned a Representative who was very attentive, returned all calls and emails promptly. Once we were "Live", our Rep was "no longer with the company" and for months we could not get in contact with anyone to resolve all of our issues. So glad our contract is over.

Pros

The interface of the scheduling calendar

Cons

We originally chose this software because of all the features they offer. Although the features are physically there, 98% of the time they don't work. Our biggest issue has been appointment reminders. I can't even count how many "tickets" we filed for them to fix the issue. Needless to say, we just stopped trying to use the reminder system because we were wasting out time. As a result, 50% of patients per day were a "no show". For what this software cost each month is NOT worth it. They advertise how much it will increase revenue and it did the complete opposite. Onto of the PM features not working, the EHR and eRx have also been issues the entire time. We finally got tired of tryin to get things switched and have since switched over to a much better program for 1/4 the cost.

Not the best for PT

We recently tried switching from WEBPT to AMD but we lost more money than we gained from the switch so we will be switching back to WEBPT. The problems were being solved but more problems were surfacing and we do not have time for solving more problems and not seeing patients along with not being medicare compliant.

Pros

Importing information for medical history was easy as patient did that at home and automatically went into our evaluation.

Cons

Not universal for all PT conditions and was not able to be medicare compliant due to inability to fax documents.

great accounting & EHR program- easy to use, very detailed & avail 24/7-better w/ ea update.

more than I expected. The accountability for finance is complete. The EHR area is wonderful. Having the program available anywhere is fantastic. PC and Mac perfect!!!!

Pros

I am a manager and therefore have full access. There are many features I rave about. The work flow ease from front desk personnel to billers to providers is amazingly user friendly. I do like that there are access limits to set for each job title within the company. The accountability of each service date is complete financially as well as historically. The scheduling module can be as complete as you design it. The fact that we are able to customize certain areas is absolutely wonderful. The EHR portion is very complete. I like that AMD allows additional information to be added at anytime to a patients record not effecting the scheduling. I also like that we are able to access this program on our Ipads for quick usage. I am glad we are able to export reports to excel to manipulate information as necessary. I rave about your program all the time! I have worked with three other programs and am the primary person that hand picked your company's program for Therapediatrics.

Cons

There are always quirks in any system. REPORT ACCESS* and referral/authorization areas could use improvement. I do find that important reports for business purposes such as for finance, current active clients, marketing, HIPAA, rx renewals, referral counts, etc are not accessible unless your purchase an additional module with AMD. There is not a report that pulls all current active patients. There is a report that pulls discharged or deceased, and there should be a report that pull all active only. The referral area does not count referrals/authorizations the way the insurance companies count them, which is critical for our industry. Every single client comes to us by a script and could be accompanied by a referral or authorization. I would like to see this area reviewed to its usefulness for our industry.

Overkill for most counselors, but highly featured for large practices and medical providers

Pros

Client info at a glance within scheduling, as well as the ability to toggle between Practice Manager and EHR applications (so that there could be privacy separation relevant and appropriate to job function)

Cons

I am a former user of approximately 3 years, ending 2019. My experience is shaded by the organizational limitations on providers (little opportunity to create/modify interface and ways to denoting scheduled appointments, downtime). In general, however, the interface is very flexible, if complicated to set up to meet your specific needs. Scheduling summary and billing reports are available, but I found running them buggy and the software itself constantly froze, required restarting (across users) and was slow to use. Restarting your computer while trying to reschedule a client is frustrating for all.

The system is hard to implement, once it is implemented for most of the parts working smoothly.

I am able to run practice from one software.

Pros

The reason we choose this software for our practice to have an opportunity to combine all of our needs in one system to be able to run smooth day to day functions. From scheduling patients, sending automatic appointment reminders , medical records, great billing possibilities EDI/EFT, credit card charges, and variety of reports. All functions within one system.

Cons

If something does not work properly, some times, it takes for ever for support to figure out the problem and how to fix it.

Primarily positive although recently there has been very slow response time

Pros

I like the ease of being able to schedule, send claims, get answers. I am impressed with almost all of the representatives I talk to. Your software is expensive but the savings and efficiency has been worth it.

Cons

Right now there seems to be some response time issues. I have noticed it since adding the new scheduler format and am hoping it is just issues that will soon be fixed. The wait time can be extremely long and using the actual wait list often locks up the system completely.

One of the best EHR systems we have worked with!

Pros

It is very user friendly. Templates are created by the customer and designed specifically for the usage they serve. All of the information is in one area which makes obtaining old physician or therapy notes easy.

Cons

With technology, there comes the risk of system errors. My team experiences system errors probably at least once a week. The errors or slow downs may occur once or it may occur over the course of a few hours.

Very user friendly and the support provided is always helpful.

I am now able to keep my patient information organized and my financials are easily accessible for accounting purposes.

Pros

What I like most about this software is the ease of scheduling patients and the ability to seek support and ask questions at any time throughout the day. Also, most questions are easily answered by the help contents section on the website.

Cons

Maybe there are too many features and functions within the software making it take quite awhile to learn them all. I also think a 24-hour help desk would be helpful for questions not available in the online help section.

Excellent billing software, large learning curve, helped us condense our operations

Ease of billing, flexibility with the scheduler, EHR for notes. Simplified our practice operations.

Pros

The insurance billing is fairly seamless once you learn it. The EHR has worked in a way we were hoping for. The calendar can handle expansion/growth as we are forecasting. You can easily use this for multiple locations and multiple providers.

Cons

It can take a long time to train new staff the features and functionality of the program. They charge per provider on different features, which can be a little frustrating.

AdvancedMD has been a life saver for me as a sole practitioner. Their support staff is outstanding,

This is the first time in decades that I have a payment rate of over 99% of services provided. I cannot believe how easy it now is to do my own billing and monitor payments.

Pros

Staff support availability and skill is really outstanding. They have consistently been able to train me and repair my mistakes. It is very easy to review problems and income.

Cons

It is a bit too complex for my needs as a psychotherapy sole practice. It would be great if I could get a version that is more tailored to my simple needs.

I love Advance Scheduling!

I love the referral/prior auth tracing, the fact that you can easily find the next open appointment time for a provider, you can easily track No Show and Late Cancelations, plus it has a report I can run to make sure I have billed for all of the visits on the schedule. I used to have to track that manually and that took hours. AMD Scheduler has saved me at least 15 hours per week! And that is just me, other staff in my office have saved time with that too. Think about it, how much would you pay just your biller for 15 hours per week on tracking that they could be spending on AR Follow up? That is money in your pocket.

Pros

I like most that it will track your prior auth/referral visits so you know when you need a new one. It has cut our denials down immensely and freed up at least 10 hours per week of having to manually track those visits.

Cons

The auth/referral tracker also includes "No Show" visits so the count of visits used is not 100% accurate. But at least it makes it so you end up getting a new auth a little sooner so not much harm done.

Easy to use, customer support always helpful.

Pros

Have no issues with this software, but if I do customer service is quick to help. Easy software to use. Set-up seems like a lot in the beginning, but once you actually use it everyday, you can see why the set-up process is the way it is.

AdvanceMD Review

Pros

As an accountant for an Institute that provides therapeutic services for the public, AdvanceMD serves as our subledger. The software provides a versatile platform that helps implement customizable features that cater to our specfic needs to ensure that all records are accounted and transparent. We are a satisfied user of this software.

Cons

The interface of the website portal offers a user-friendly experience; however, it does require time and effort to utilize all it's functions properly and with of ease, but that's a given. In other words, you only get what you put into it.

I have found that the software is quite powerful and has many parts that I have not yet used

We don't have to spend a ton of money and we're able to bill with ease.

Pros

It is fairly user friendly. The help files are extremely well written and are very easy to understand.

Cons

I find it frustrating having to wait on hold for very long periods of time for Customer Service and often the people that answer are not well versed and give incorrect solutions.

Our Transition to Advanced MD was easier than anyone could expect.

Pros

Electronic charge entry and claim edits make billing out claims a breeze. I like that I can do a quick overview of all claims and approve them and if it does not meat coding guidelines it will let me know so I can take a closer look.

Cons

cannot group AR module my individual commercial insurance. I can group it by financial class if I just want to look at Medicare or Workers Comp claims but I would like to be able to just look at Beacon Health, or just Tricare.

Overall the experience has been pretty good, training could have been better and longer.

Pros

Once you get used to it there is ease at working it. From other billing software that I have seen this is by far easier to maneuver through and find where and what you need to be doing.

Cons

We have had trouble, not sure if its the software or internet, but it will kick you off during the afternoon hours. This happened frequently for a while but now is down to just a few times a month. You can just be working and it just stops.

Great scheduling software

Pros

This software is great. It is easy for us to find availability, scroll through schedules, set customized schedules for each provider, take copays, and more.

Cons

When you cancel appointments, it deletes them off the calendar. Although this is sometimes helpful, when we are tracking staff productivity, it would be helpful to see where they may have had a patient scheduled, rather than it appearing that they never filled that slot.

Best of several EMR systems I've used in my career

Pros

intuitive layout, software reflects knowledge of actual workflows, cloud-based , best set of ready-to-use reports I've encountered. It does not require a separate IT specialist systems administrator to keep it going.

Cons

occasionally I have to hold for a while waiting for a rep on the phone, but the reps are very knowledgeable and understand our business and are able to remote in and help, which is great.

I use the PM daily and really like AMD Insight

Pros

With AMD Insight, I can create and change reports as needed depending on the funding source, location, or by therapist.

Cons

Pricing and the price changing is not the easiest thing for us since we are a nonprofit and every penny is needed.

So glad we switched to AMD

The reports and the reliability of the software.

Pros

I like that it is easy to use and has the reports that Admin need for tracking for clinicians, clients and staff.

Cons

When there are updates but we are not told when just told it will happen soon. Some of the clinicians are not always comfortable with the computer and being able to keep them up to date and not throw it at them would help the admin staff a lot.