Top tier. Love utilizing it. Makes all our jobs easier and can’t say enough about the staff assigned to our account. Amazing people.

Aleeva is very seamless to use. The functionality and organization is top tier. The staff is one of the best staff’s I have ever worked with. Always there to help and improve the experience.

Cost, but we are happy to pay more for Aleeva.

Excellence! Great customer service, great support team, User friendly. I've worked with 3 other EMR/EHR's and Alleva made my job considerably easier.

Everything that Alleva offers is works well with every facet of our company, and Alleva support is the best of the best.

I don't think that there are any cons that I know of.

There's nothing that I really enjoy about this system. We transitioned over from KIPU a few months ago and every since then, we have had nothing but challenges. You'll have some kids come out from Orange County to setup your system, walk in with wrinkled shirts, like they just rolled out of bed, with no agenda or plan as to what they plan to do or how to make the process go smoothly. They'll promise you the world and then bail when you ask for help. You can customize a lot but it's not worth it when everything is not functionating.

We had challenges from day 1. The system is down at least once a week for over an hour. You can't search in the system very well. We literally could not order RXs for days and received no assistances. We have a team over 50+ people and everyone has complained about this system - not a single one is happy that we moved over.

As a UR Quality Compliance guy, I really enjoyed the flexability, support and calendaring and reports.

Flexibility and support. I also love that it web based and completely confident

The colors of the screen. Otherwise, eveything else is great

I liked Alleva because of the security it has and how the tips are helpful if you need assistance.

I liked how everything is organized and fast speed.

Not much about dislikes at this moment. I have been using for a year now.

Mediocre. It would be beneficial if the people training would have some experience in the behavioral health industry.. specifically substance abuse. Not only does the system have a ton of glitches and features that just haven't been created yet.. but when you ask for assistance on a specific substance abuse related EMR issue, it's almost like you're speaking to the Alleva support personnel in another language.

The calendar and telehealth feature for appointments is nice.

The majority of the system unfortunately.

I like that certain sections are customizable, such as the Intake/BPS and Discharge Plan/Summary; that enables us to select the information that is most important and useful to us. The ability to create our own custom forms is also helpful, though it would be nice if there were more preset forms to choose from (particularly when it comes to assessments). Alleva's Scheduler is another very useful tool for us; I appreciate how we are able to enter notes through clicking on the appointment in the calendar, and how we are able to see when notes are completed based off the color of the appointment block.

One of the biggest features that is missing from this software is a dedicated assessments section. The only pre-built assessments available to us are the PHQ and GAD included in progress notes, and there is no place to view the results apart from going back into the note when it was completed. Having a repertoire of different assessments (e.g., PCL-5, A-DES, AQ, etc.) and a page that displayed results of successive assessments would be a big improvement. Another feature that could use improvement is the Treatment Plan. The layout of the treatment plan is needlessly complicated--each Goal is repeated over again before each Objective corresponding to it, and I have had many clients get confused or lose patience due to that formatting when trying to read through their treatment plan. The navigation on the website is also overly complicated, and it often takes several clicks to get to the page I want (i.e., for a client's medications: click clients, client list, desired client, clients, medications). Additionally, it seems as if the pre-built UR form draws its information from the prebuilt BPS, rather than from the one we have customized to work for our program. For this reason, we're currently just using a Note Template we designed in place of the actual UR form Alleva provides. This has also been our workaround for assessments, and one of the problems with this is that there is no way to utilize data from custom forms for the reports that can be built through Alleva Insights.

Very positive experience. I used Alleva when the company first started. And came back to Alleva last year.

Ease of use and customer service. Working with [sensitive content hidden] has been an absolute pleasure. They are knowledgeable, kind, and eager to help. Could not have done it without them.

Aspect ratio for patient photos. No color coding for LOC

Alleva isn’t necessarily built for the work that we are doing, but the staff worked with us every step of the way to get Alleva to not only work for us, but they custom built several sections to help us get done what needed to be done.

We did have a struggle with our first representative, but once we got past that, and Alleva helped us navigate that, everything went smoothly.

love how safe, fast and convenient. I can find all my clients information quickly

alleva seems to crash a lot and freezes

Overall it has been positive. I am disappointed that Alleva cannot solve the two issues that we struggle with (noted above). If those issues were resolved, I would say the product would have been excellent.

User Interface is great Ease of use is great Calendar feature works great Set Up was easier than other programs, easy to train staff to use it

The CRM part of Alleva is lacking many essential features of a good CRM- which is too bad because it would be great to have them connected. There are two main problems that we have had, that Alleva Support either can't and or won't prioritize resolving due to do the likely workload it would require. - We use the SuperBill function every month for every client and there is no ability to have the diagnostic codes for the sessions populate onto the superbill. This requires us to manually have to add them each month to each SuperBill. This is an essenetial feature of any SuperBill for it to be considered by an insurance company, it needs to be included. - The second issue we run into is that the diagnostic database is not fully comprehensive. There are missing mental health diagnosis' and thus the use has to add them manually. This seems to be another essential feature that is missing.

No real problems at all over the years that we've worked with Alleva. We're truly happy.

The flexibility and customization for the platform makes it a terrific option - particularly in light of the support and the willingness of the staff to create solutions on the fly.

Some of the continuity of the software is a little confusing - inability to access notes and attendance in programming from an intuitive place is an example. The inability for the scheduler to connect to an outside calendar such as Outlook creates a tremendous amount of extra work and communication problems with staff around scheduling. Lastly, the reporting function - or the inability to customize reports based on specific criteria can be confounding.

Positive. Great customer service and great software as a whole. It is missing just a few key features/changes to go from 4 stars to 5 stars.

Majority of EHR's are archaic and outdated where you're fighting the system more than helping your clients. I appreciate that Alleva feels fresh and modern.

You can store your data in the system, but if you want to evaluate your data in the slightest it means you have to pay a LOT of extra money for that ability. There should be free tiers where you can dump your data so you can evaluate yourself, instead of having to pay money just to access your data to see some graphs.

Poor. It is frustrating to have the system glitch multiple times a shift - screens not populating with data already entered, at least daily a message saying there is a loading error. Have to logout and log back in. When you are trying to get meds to 60 people and you have to keep doing this - its annoying.

The best I can say about Alleva is that it is serviceable. I am not a fan of the system.

It is difficult to teach new people how to navigate around Alleva. Whoever put together the program does not seem to have had any medical background. For instance, the screen that you record vital signs to has no logic to where the data appears. It is not user friendly to have blood pressure in one corner, pulse in a different spot, temperature somewhere else. The screens definitely need streamlining. The number of steps it takes to order and print lab requisitons is ridiculous. I wrote the instructions out for other people's use and I filled a page and a half with step-by-step process - and I printed small.

No redeeming features I can identify. I really cannot advise against using this enough.

We felt the sales process was frankly deceptive. We encountered significant problems from day 1 of our implementation, and there was no willingness/ability to problem solve at all. Not a single issue we raised was addressed. We were told they were used to working with mental health programs, that the software would be tailored to our needs, and that the support team would be very available to troubleshoot and problem solve. None of this turned out to be the case.

It works nicely for organizing the large volume of notes and documents. The functionality for medication management could use significant improvement.

UI looks nice, easy to find things, the tagging system is convenient, customization options are useful

The medication ordering options are constrained and difficult to use. It is not possible to modify the dose of a medication, it has to be completely discontinued and ordered again in another strength. It does not interface with medication dispensing systems like Pyxis. We cannot get labs to show up in the lab section because we use labcorp, so we have to upload them in documents and it is cumbersome. It can be glitchy sometimes, although this usually resolves with clearing cache. It doesn't have a mobile app so providers have to be near desktop at all times.

Overall I'm very happy with Alleva. They are relatively new but are ahead of many of the other platforms that have been around for years. As they continue to grow and develop I'm sure they will be the new standard.

I like the ability to personalize based off of the company needs. We have many different oversight agencies that have various requirements. Alleva is able to bring these all together in a user friendly way that keeps us compliant all while making workflow easier.

The customer support is very responsive when there is an issue or need however sometimes it can take a significant time to get things fixed. Integration with other software has also been an issue.

Overall, I think Alleva meets our needs and when it's not the support team is there for me when we need to make adjustments or to answer questions.

What I love about this software is how easy is it to complete my clinical documentation. The templates are perfect, especially for progress notes and I love that the Alleva team has worked with us to tailor/ improve it to make it even more user friendly. I came from an agency that used all paper so I just love that we even have an electronic medical records. As an administrator, it is very easy to audit my staff's charts.

The thing I like the least is the calendar. It is so difficult to see openings when looking at it with all the staff's schedule's together. Sometimes I need to add an appointment from my phone which can be very challenging at times and I tend to make errors or accidentally move appointments. I am also a little overwhelmed with the reports section. It is not easy to figure out how to run a report on data I need. I did however ask for help with this and Alleva has agreed to set up a training with me.

Very poor rep support. Poor teaching methods. Unable to change templates once implemented. I'd give it zero stars if that was an available choice.

Calendar - that is all. Too many hidden screens. Too many clicks. Time consuming. Poor rep support.

Too time consuming. Too many clicks. Hard to change templates once implemented. Reps do not come out to teach in person. Poor teaching methods used prior to implementing Alleva. Medication documentation has too many clicks and many meds not available to click/enter. E- scribing does not cross over to MAR list. Do not recommend. Hidden screens snd hard to find different screens such as History/physical and Rx prescribing.

I like that everything is in one place and everything is self explanatory once you know what you are looking for.

When looking into the clients name, the documents will not pull up in order and i would have to refresh the page then go back to the documents. I alsop dont that that it would restart the entire chart when going back to the original window.

When COVID happened our agency needed an EHR and I'm glad Alleva was able to meet our needs so we could have virtual sessions with our clients. However, overall I do not like Alleva.

I like that the software is capable of many things and can be edited to fit each companies needs. I love that it autosaves everything.

I do not feel like this software is very user friendly. There are very many components that my agency does not use and so it's confusing to have to ignore so much of what is on our screen. I wish progress notes, assessments or treatment plans could be rejected by the supervisor and sent back with notes. I wish the default screen was just our clients, instead of the whole school. I wish parents didn't have to create a login in order to use the family portal.

Great interaction with customer service. It is time consuming to adapt our facility to Alleva. Alleva appears to struggle with understanding out states regulation and overall substance use disorder treatment for our level of care.

Customer service has been good. Assisted us in compliance for our state. Treatment planning is good. Customization in certain areas is good. Medical staff cohesion and medication documentation. I love the "rounds" layout for our facility. Overall easy to use.

Having to pay extra for features that were originally quoted in the product to track data and information because Alleva invented a new product. Pennsylvania SUD compliance with a lot of aspects. Time consuming for administrators. Alleva struggled with the flow of the roll out within our business. Treatment planning could be improved. Customization appears to be getting better but is hindering at times. Too many way to get to places within the system which can hinder effectiveness and workflow.

Love it. It has helped us to improve as an organization and meet licensing needs as well as provide a better platform to serve our clientele. We still are implementing it more and more into our practice as time goes on.

Alleva changed our organizations communications, case management, and documentation to be more complete, impactful, and managable. It has helped our therapists be more effecient and effective with their time and treatment of clients. It has helped us to become CARF accredited and meets all of our multiorganizational needs.

If there were or are any issues, then they get resolved promptly by the team at Alleva.

They are communicative and it is an overall good system but has growth to do in order to become more user-friendly and allowing for more ease in documentation.

CRM and EMR communicate well together, the systems are neat, organized, and visually appealing with the ability to obtain metrics.

It is not the most user-friendly (or intuitive system) and sometimes requires a few extra steps in order to complete a task. There are things that could be simplified to allow a clinical user to have a better experience but these require back-end changes that seem slow or sometimes not possible to implement.

In regards to just an EMR it’s good.

Intake through discharge can be tracked well. Forms can be accessed easily. Calendar is easy to use. Staff is fun to talk to.

There is no archive for pre admissions. No CMR. Difficult to gather data for RCM.