AZZLY Rize

RATING:

3.9

(70)

About AZZLY Rize

AZZLY Rize is quickly being recognized as the leading clinical and business platform for residential and outpatient addiction treatment and mental health programs looking to replace outdated technology that no longer meets best practices. If you are ready for a more complete solution, from a Patient Engagement Portal for efficient intake and admissions, a configurable EHR to meet unique program needs, through to a seamless billing and claims creation and submissions process, take a tour of AZZLY Rize. All unique features and functions that substance use disorder (SUD) and mental health providers, clinical and medical, UR and billing staff need, are seamlessly integrated to support stronger compliance, faster yet detailed documentation for better clinical outcomes and a...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
Calendar View in AZZLY Rize. AZZLY supports all the needs of mental health and addiction treatment providers including documentation, scheduling, appointment reminders, telehealth, e-prescribing. labs, and revenue cycle management.

AZZLY Rize Reviews

Overall Rating

3.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for AZZLY Rize

1 - 5 of 70 Reviews

Pam

Mental Health Care, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2023

Better than we even hoped for

Exceptional in every aspect. I cannot say enough positives about it.

PROS

Ease of use, ability to tailor to our needs, reporting capability and most of all the customer support and knowledge of the Azzly team.

CONS

In my 30 years in Mental Health practice and administrative capacity, this has been one of the best systems I've used if not the best. There are minor glitches early in the system and learning curve which is expected and Azzly has worked with us to fix all of them. I have no CONS to report.

Reason for choosing AZZLY Rize

Azzly was the product that offered nearly everything I was looking for that I had liked or missed in other EHR systems I had worked with with a price point that worked for our small non-profit staff and budget. It is easily comparable and in most ways better than the systems developed for larger companies at a much higher price point.

Reasons for switching to AZZLY Rize

Need for more robust reporting and billing and ability to supervise as a group of practitioners instead of everyone being on their own in the system.

Vendor Response

Thank you so much for sharing! We are very happy to hear AZZLY has been such a success for you. Our whole team works hard to make it a reality.

Replied December 2023

Heather

Hospital & Health Care, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Azzly Review

PROS

The flow of information from one screen to the next. The availability of information without having to leave the chart.

CONS

Haven't found anything yet. So far everything that we have asked for Azzly has a solution. I will have to let you know once we are working full-time in the system.

Reason for choosing AZZLY Rize

Azzly was willing to work with us as a new company trying to start out. Azzly system had all the features we needed to get a good workflow established.

Reasons for switching to AZZLY Rize

Theranest is not set up for multiple providers or NPI #'s

Vendor Response

Heather, we are so glad to hear you say that about the flow of information from one screen to the next! We really do make it a goal for AZZLY Rize to lower the strain for providers! We're happy to help your company as you start out and continue to grow. Thank you for the review, Heather. This feedback helps us better serve our clients!

Replied November 2022

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed April 2019

Ongoing challenges

For as much as it costs, I would expect something amazing. AZZLY is not amazing. When it works, it's okay. I dread receiving an email notification that updates are coming because that frequently results in glitches that prevent clinicians from being able to document their sessions in real time or in the case of the most recent update, have to recreate work they've already done. I have seen hours of work disappear from the screen, only to have to be reentered. This has resulted in clinicians having to be paid for additional work hours because AZZLY wasan't working during their scheduled hours. I have been treated condescendingly by support staff when the software was not functioning. I am not aware of AZZLY offering to cover any of the additional costs or even to credit any of the fees when their software falls short, just an embarrassed apology from customer service.

PROS

I can access my work from any internet connection

CONS

It is not user friendly and frequently causes decreased productivity.

Vendor Response

We would like to reach out and review the issues that you are having so we can improve your user experience. Please contact clientservices@azzly.com so you can show us first hand what you are experiencing. We will also have one of our tech team on with us in case it is a browser or setting issue. We appreciate your sharing and we will dedicate the time to resolve if you reach out.

Replied April 2019

Desiree

Mental Health Care, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

Customer Satisfaction

AZZLY is helping us streamline our clients and billing processes.

PROS

AZZLY is easy to use and we love the added features.

CONS

Sometimes it takes a while for screens to load.

Reason for choosing AZZLY Rize

It was the best product for our organization.

Vendor Response

Desiree, thank you for your review! We value this feedback from our clients. We're glad to hear that our AZZLY Rize system is helping you streamline your client and billing processes. That's our goal! Regarding the screen loading, we've passed your comment onto Client Services. They have hardware and software tips that may help you with running AZZLY at the optimal level. We look forward to continuing to serve you and your company.

Replied November 2022

Thomas

Medical Practice, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

Partners

Azzly takes you into their space as more than partners on this journey. Their inclusivity makes you feel more like family. As such, they are extremely supportive to ensure the success or not only your business but more importantly, the success of your patients and clients.

PROS

The support we receive from Azzly is fantastic. We've asked and they've provided. From initial demonstration through Project Management, Azzly has supported with their expertise along the entire journey.

CONS

Can be challenging to understand first time out but with practice, the process flow becomes easier.

Reason for choosing AZZLY Rize

I felt their level of professional and supportive expertise really was the difference. I built cost models and felt based on the value of their product, level of expertise, and support from the Azzly Teams, this was home for our company.