AZZLY Rize Software

3.80 / 5 (54)

Our advisors have recommended this product 5 times in the last 30 days

About AZZLY Rize

AZZLY Rize is a cloud-based electronic health record (EHR) and revenue cycle management (RCM) solution for small, medium, and large behavioral health and addiction treatment organizations. Key behavioral healthcare features include e-check-in, scheduling, appointment reminder, EHR, treatment plans, progress notes, outcome measurement tools, medication management, withdrawal management, e-prescribing, EPCS, PDMP, patient communication tools and electronic billing and claims submission.

AZZLY Rize is customizable to support each organization’s levels of care and programs. Conversion has been made easy and most facilities “go live” within 30, 60, to 90 days depending on the number of staff and locations. High focus on education and training sup...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

54 Reviews of AZZLY Rize

Average User Ratings

Overall

3.80 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(20)

20

4 stars

(16)

16

3 stars

(11)

11

2 stars

(1)

1

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 54 results

April 2017

Leslie from Talbot Recovery Soutions

Verified Reviewer

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

We are committed to Azzly

Customer support is absolutely a must for our organization. We rely on experts in the field. We don't have time to know everything about everything. We find people we trust who know how to do what we don't know how to do. Azzly is one of those experts who we have learned we can trust. They are a member of our Team. When a Therapist has a problem entering in a note or changing a diagnosis, Azzly is who they call and the problem is resolved. If the Billing Specialist is having a problem getting a claim to process, Azzly is who she calls and Azzly support team is there to help her figure it out. Is Azzly problem free - NO, however, they are committed to helping us work out any "bugs" in the system and/or tailor the program to meet our specific needs.

Pros

It is an "All in One" program; combines Scheduling, Financial, Clinical, & Medical charting

Cons

For some reason, when a client pays for services, even though we enter the Therapist's name we cannot pull a report that shows what has been paid by Therapist. We pay our therapists based on what was paid for the month and we have to manually calculate it. I really don't understand why we can't pull a report sorting by Therapists paid.

Response from AZZLY

Replied April 2019

Leslie, we are so happy to have had your business these last few years. You had some concerns about the ease of use a couple years ago, and we're glad to report that our updates since have addressed many of the issues you brought up! Our latest update to AZZLY Rize has a robust and VERY customizable library of reports and our new filters make it easier than ever. New customers have been vocal about their pleasure with the ease of use.

January 2020

Nathan from Sundance Canyon Academy

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Versatile and well developed

We have been able to collaborate with our team 1000% better for better delivery of service and communication to insurance companies.

Pros

Secure online and very functional. We are a smaller company and have some specific needs that AZZLY has done a fantastic job of delivering solutions proving that we are important to them as a customer.

Cons

The only thing that I find challenging is the printing of medical records.

Response from AZZLY

Replied February 2020

Thank you, Nathan. We're so glad to have been a value to your company. Thank you for your review. Your feedback is important to us. It's how we get better.

April 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

April 2019

Ongoing challenges

For as much as it costs, I would expect something amazing. AZZLY is not amazing. When it works, it's okay. I dread receiving an email notification that updates are coming because that frequently results in glitches that prevent clinicians from being able to document their sessions in real time or in the case of the most recent update, have to recreate work they've already done. I have seen hours of work disappear from the screen, only to have to be reentered. This has resulted in clinicians having to be paid for additional work hours because AZZLY wasan't working during their scheduled hours. I have been treated condescendingly by support staff when the software was not functioning. I am not aware of AZZLY offering to cover any of the additional costs or even to credit any of the fees when their software falls short, just an embarrassed apology from customer service.

Pros

I can access my work from any internet connection

Cons

It is not user friendly and frequently causes decreased productivity.

Response from AZZLY

Replied April 2019

We would like to reach out and review the issues that you are having so we can improve your user experience. Please contact clientservices@azzly.com so you can show us first hand what you are experiencing. We will also have one of our tech team on with us in case it is a browser or setting issue. We appreciate your sharing and we will dedicate the time to resolve if you reach out.

March 2017

Megan from Talbot Recovery Solutions

Verified Reviewer

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2017

Innovative software with amazing customer service!

Azzly helped our company consolidate multiple systems so that all our information is in one location. It has also helped our staff stay on top of charting, insurance authorizations, and so much more. But my favorite feature is definitely the customer service we receive when we have an issue. The staff at azzly are amazing! They quickly to respond to any question, problem or request we might have. Thanks Azzly!

Pros

Tracks authorizations Staff communication is built in Secure email and fax direct from azzly

Cons

No sorting option for payments recieved for each therapist/doctor There is not a box for patient name in the SEOB tab when entering insurance payments

Response from AZZLY

Replied April 2019

Thank you Megan. We wish you and your team much success. It has been a delight working with them! Our team is excited to release AZZLY's new user interface within the next 90 days with new enhancements and functionality. It will be easier and better than ever! UPDATE: Megan! Happy to announce that the issue you brought up will be resolved when SEOB is moved to Rize.

June 2019

Deanne from Counseling and Recovery Center

Verified Reviewer

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2019

Rize Review

I want to say the staff is absolutely wonderful, they are available at all times and quick to respond. They are very friendly and professional.

Pros

Easy to use and navigate, and the company is always working hard to make improvements. The staff listens to feedback and seem genuinely concerned to resolve any issues.

Cons

Information that you are currently entering can be lost if connection to internet is broken Documents have to be locked before you sign.

Response from AZZLY

Replied June 2019

YES! Thank you, Deanne. We are so glad that our software and our Client Services support have been a value for you.