Carepatron

RATING:

4.5

(158)

About Carepatron

The healthcare workspace for teams and their clients. Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more held in one place.

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Carepatron Pricing

Free trial: 

Available

Free version: 

Available

Your HIPAA-compliant Telehealth solution. Provide stress-free and secure video appointments with our fully integrated desktop and mobile app software.

Carepatron Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Carepatron

1 - 5 of 126 Reviews

User Profile

Omonoh

Verified reviewer

Health, Wellness and Fitness, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

Great Service!

PROS

I really like how easy care patron is to use for the practitioner as well as the client coming into the practice. It has a lot of functionality and user friendliness and that’s what is really great about it.

CONS

The main thing that I don’t like about care, patron is how it’s difficult for my client to see when they next have appointments because then it does cause some issue and lateness were cancellations.

Emily

Health, Wellness and Fitness, 1 employee

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed April 2024

Professional

PROS

I really like the professional feel - not gimmicky or social media driven like many other software companies used for massage therapy

CONS

I need clients to be able to fill out their intake/policy/authorization forms online (before their appointment). Carepatron does not allow this.

Reason for choosing Carepatron

I currently use MassageBook because of the ability for clients to fill out forms electronically before their appointments.

Anne-Sophie

Mental Health Care, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed April 2024

Mixed review

PROS

Easy to use; customer support is very prompt and helpful

CONS

Often there's glitches with telehealth appointments and I've had to switch to zoom or another form of telehealth which is very disappointing

Reasons for switching to Carepatron

Change of practice. My old practice used Cliniko which was not in above options; the new one uses Carepatron

Jennifer

Health, Wellness and Fitness, 2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed April 2024

Great For Private practices

PROS

I love the ease of managing documents and being able to develop templates for use with multiple clients. I also loved how the clients were able to have access to their information through their very own login.

CONS

It can be a bit overwhelming trying to access everything and get setup initially. However, once you develop a routine it’s very easy to manage and maneuver.

Reasons for switching to Carepatron

To combine document management and scheduling.

Nicola

Mental Health Care, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Essential tool for private practice

PROS

All of the features on this platform are easy to set up, use and are essential to my business. Clients are able to schedule their own appointments which update my calendar. I am able to easily create documents and templates and manage my time more effectively. Customer support have excellent communication and are available to help with any issues and do this very quickly.

CONS

Although I can create invoices, I do not use this feature as I currently use another platform that allows me to create invoices, receive payments and pay any taxes. If this was added to Carepatron, it would be the only platform I would need for all aspects of my business.