CentralReach 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

CentralReach

4.3

(155)

Pricing

Pricing available upon request

About CentralReach

CentralReach is the leading AI-powered EMR and practice management platform purpose-built for autism and IDD care. Trusted by 4,000+ providers and 200,000+ professionals, it connects intake, scheduling, clinical documentation, billing, learning, and analytics in one secure, HIPAA-compliant workspace.

At the core is cari, CR's proprietary AI trained on billions of data points and validated by 40+ BCBAs. Cari automates scheduling, audits, and claims to reduce manual work, protect revenue, and free staff to focus on delivering high-quality care.

From intake to outcomes, CentralReach simplifies every step of care delivery. Families complete digital intake forms that instantly create client profiles and parent portal access. Dynamic scheduling maximizes billable hours and matches clients to the right provider. Clinicians use customizable notes and mobile tools to collect accurate data (online or offline). Billing is streamlined with bulk invoicing, claim scrubbing, and clearinghouse integrations, while built-in audits safeguard compliance. Leadership teams gain visibility through KPI dashboards and business intelligence to support future growth.

From ABA to speech and OT, CentralR...

CentralReach Screenshots

CentralReach Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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CentralReach Features

Popular features found in Applied Behavior Analysis
ABA Data Collection
Appointment Management
Mobile Access
Practice Management
More features of CentralReach
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Appointment Scheduling
Assessment Management
Automated Scheduling
Availability Management
Behavior Tracking
Billing & Invoicing
Calendar Management
Care Plan Management
Charting
Chat/Messaging
Claims Management
Claims Scrubbing
Client Database
Client Portal
Clinical Notes
Clinic Interoperability
Coding Assistance
Communication Management
Compliance Management
Compliance Tracking
Customizable Forms
Customizable Reports
Customizable Templates
Data Security
Data Storage Management
Data Visualization
Decision Support
Documentation Management
Document Management
Document Storage
Document Templates
Electronic Payments
Electronic Signature
Employee Management
EMR/EHR
For ABA Industry
For Mental/Behavioral Health
Forms Management
For Occupational Therapists
Goal Setting/Tracking
HIPAA Compliant
Historical Reporting
Initial Assessments
Insurance Eligibility Verification
Insurance Management
Invoice Management
Learning Management
Medical Billing
Multi-Location
Multi-Physician
Multi-Provider Practice
Notes Management
Outcome Assessment Tools
Patient Database
Patient Engagement
Patient Intake
Patient Monitoring
Patient Portal
Patient Records Management
Patient Scheduling
Payroll Management
Physician Scheduling
Program Management
Progress Notes
Progress Reports
Progress Tracking
Real-Time Reporting
Records Management
Registration Management
Reporting/Analytics
Reporting & Statistics
Revenue Management
Role-Based Permissions
Scheduling
Self Service Portal
Session Notes
SOAP notes
Staff Management
Template Management
Therapy Notes
Third-Party Integrations
Treatment Planning
Visual Analytics

CentralReach User Reviews

Overall Rating

4.3

Ratings Breakdown

55%

32%

Secondary Ratings

Ease of Use

4.0

Value for money

4.1

Customer support

4.3

Functionality

4.3

Tiffany M. G.

Verified reviewer

Individual & Family Services

201-500 employees

Used daily for less than 12 months

Review source

Reviewed February 2018

CentralReach is innovative with its layout compared to comparable software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked the flexibility of the timesheets and how easy it was to input times, notes, and details regarding my ABA visits. It was very helpful to have each time block labeled and I could put my clients information (case numbers, Medicaid numbers, etc.) with the time block I used.

Cons:

I wish the layout was a little larger. Sometimes when I was in a rush I would make an error thinking I clicked a certain time or client but it wasn't the right one.

Maria F.

Verified reviewer

Mental Health Care

11-50 employees

Used daily for less than 2 years

Reviewed December 2024

CR experience

Overall we have had a positive experience. We are considering the payroll options with CR.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciate the system is easy to use and pretty straight forward.

Cons:

I dislike that calendars do not reflect converted changes. Some features for management are difficult to manuver.

Reasons for switching to CentralReach

They were not very organized and we wanted something that would make the work load easier.

Maria C.

Verified reviewer

Mental Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

CentralReach For Very Small Business

I would say I like CentralReach. Representatives have been great most of the time. Putting in a ticket is slow to get things resolved. I used to be able to call and get things done right away. I have been using CR for over 12 years now, and I like to think I gave them some good ideas in the beginning. Just very expensive for us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CentralReach is great to have everything in one place, such as data collection, onboarding paperwork, timesheets, billing, claims, invoicing, trainings, etc. Haven't been able to find another platform that has all of this.

Cons:

The cost of all the add-ons is a bit much. Also, having to pay that for each employee when only certain ones use a feature. Very expressive for a small company like mine. Not a fan of the app and their checklists. Lastly, it's annoying that they don't connect with all the other platforms we use.

Reasons for choosing CentralReach

We would love to switch but no one else has all the bells and whistles we need

Jesseca H.

Verified reviewer

Mental Health Care

51-200 employees

Used daily for more than 2 years

Reviewed November 2024

10+ Year Customer

We have worked with CR for over ten years and have been successful in many ways. We use the system to many aspects of our day to day operations. I would highly recommend CR to others!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really appreciate the support I receive from the Central Reach team. There has been a lot of growth and new features and they are always there to walk us through the steps and hiccups.

Cons:

As with most technology, there are some errors or glitches that occasionally affect our workflow.

Reasons for switching to CentralReach

We made the switch years ago when CR rolled out a clinical solution. It didn't make sense to use both systems and we preferred the ease of CR.

Verified

Reviewer

Medical Practice

51-200 employees

Used daily for more than 2 years

Reviewed November 2024

Central Reach in the real deal!

I have always had a good experience. Whenever I need assistance, someone always gets back to me quickly. They have an answer and instructions!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Central reach is more intuitive than other software.

Cons:

I will forget how to do something that I do not have to do often but...I can go to the help site and typically find the answer. I can also save the instructions easily for the next time I forget!!!

Reasons for switching to CentralReach

I advocated for the switch. Precision Care is nothing like Central Reach and I was starting an ABA clinic for this Non-profit. I had used it in the past. They went for it:)

Destini K.

Verified reviewer

Mental Health Care

51-200 employees

Used daily for more than 2 years

Reviewed December 2024

CR quick review

Good features, nice customer service, addition of AI will be helpful

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Multiple functions in one SaaS as well as desktop and mobile capabilities.

Cons:

Outage and errors are problematic. Desktop and mobile features not always the same or compatible.

Reasons for choosing CentralReach

Considered switching, price and ease due to time to transition kept us with CR.

Sadie N.

Verified reviewer

Child Day Care Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed February 2025

CentralReach Experience

Overall I have had a positive experience using CentralReach

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about CentralReach is the ease of use.

Cons:

What I like least about central reach is when it crashes and does not save data.

Reasons for switching to CentralReach

The company I was with changed to Central Reach

Laura L.

Verified reviewer

Mental Health Care

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed April 2025

Little good, lots of work- could improve

Fine for the minimal amount I use it now. We ended up setting up a second EMR for the Speech and OT providers to document in, and only upload the necessary documents into CR. I mostly use CR Calendar, and convert notes-> billing weekly visits. But it works well for the ABA staff, unless it is being glitchy.

Ratings Breakdown

Ease of use

Functionality

Pros:

This system supports our clinic's ABA documentation and data collection nicely.

Cons:

This system does not support creating Speech, Or OT Evaluations and documents - those were written in Word/ Docs and copy/ pasted in when we used CR for documenting purposes. Also the calendar feature is too rigid, not easy to create or change appointments at all, or to see when other providers have appointments with shared clients (ON the calendar).

Amber A.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed September 2025

Good software that could use some tweaks

Over all it's a decent software that has room to improve. I wish I could meld it with other software to combine preferences and improve client data collection.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I liked the data collection page and methods to collect data. I also like how you can view the graphs as you're collecting data. I did like the ability to structure the session note.

Cons:

I did not like the method to add and manage new goals. It's very tedious and difficult to understand if you're not fully trained on it. Adding and removing appointments was also tedious.

Freyxa M.

Verified reviewer

Mental Health Care

201-500 employees

Used daily for less than 12 months

Review source

Reviewed April 2025

Central Reach and ABA

My overall experience with Central region has been really good, really user-friendly and really easy to grab a hold of it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like about Central, which is that is a software that has only information and it’s really useful, friendly, including the mobile app to just take data or just to have information as an HR admin, it’s a really good and forward software to make everyone’s life easier and it doesn’t matter if it’s from the clients’ end or company’s

Cons:

As good as it is, what I like the least about reach is how general it can be, and how specific permissions cannot be provided

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